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zBoost YX560SL User Manual

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Type: User Guide
Category: Cell Phone Accessories
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zBoost YX560SL

User Guide

zBoost products have a 30-day money back guarantee when purchased directly from  

Wi-Ex®. If product is purchased from a reseller or third party, the purchaser is subject to the 

policies of the third party. 

2 Year Manufacturer Warranty. Register at www.Wi-Ex.com

v.613


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zBoost

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About zBoost

®

 from Wi-Ex

®

Wi-Ex

the leader

 in cell phone signal boosters manufactures zBoost, the award-winning line 

of cell phone signal boosters that enhance the performance of your cell phone, smartphone 

and wireless data card.

Compatibility – 

Dual Band zBoosts are compatible with 800MHz and 1900MHz regardless of 

technology- including CDMA and GSM.
Patented technologies protect the carrier network.
zBoost® products have more awards, more sales and more locations than all other signal 

boosters…COMBINED.

FCC Information

FCC ID: SO4YX545-PCS-CEL2

Warning: 

Changes or modifications to this device not expressly approved by Wi-Ex® could void the 

user’s authority to operate the equipment.

Note: 

This equipment has been tested and found to comply with the limits for a Class B digital 

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable 

protection against harmful interference in a residential installation. This equipment generates, 

uses, and can radiate radio frequency energy and, if not installed and used in accordance with 

the instructions, may cause harmful interference to radio communications. However, there is no 

guarantee that interference will not occur in a particular installation. If the equipment does cause 

harmful interference to radio or television reception, which can be determined by turning the 

equipment off and on, the user is encouraged to try to correct the interference by one or more of the 

following measures:

• 

Reorient or relocate the receiving antenna

• 

Increase the separation between the equipment and receiver

• 

Connect the equipment to an outlet on a circuit different from that to which the receiver is 

connected

• 

Consult the dealer or an experienced radio/TV technician for help

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled 

environment. This transmitter must not be co-located or operating in conjunction with any other 

antenna or transmitter. In accordance with FCC requirements of human exposure to radiofrequency 

fields, the radiating element (antenna) shall be installed such that a minimum separation distance of 

20cm (8in) is maintained from all persons.

Industry Canada Regulations

IC ID: 5544A-YX545PCSCL2

This Class B digital apparatus meets all requirements of the Canadian Interference Causing 

Equipment Regulations. Operation is subject to the following two conditions: (1) this device may not 

cause harmful interference, and (2) this device must accept any interference received, including 

interference that may cause undesired operation.

The term “IC:” before the radio certification number only signifies that Industry Canada technical 

specifications were met.

RF Exposure: The manufacturer’s rated output power of this equipment is for single carrier 

operation. For situations when multiple carrier signals are present, the rating would have to be 

reduced by 3.5 dB, especially where the output is re-radiated and can cause interference to 

adjacent band users. This power reduction is to be by means of input power or gain reduction and 


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not by an attenuator at the output of the device.
Cet appareillage numérique de la classe [B] répond à toutes les exigences de l’interférence 

canadienne causant des règlements d’équipement. L’opération est sujette aux deux conditions 

suivantes: (1) ce dispositif peut ne pas causer l’interférence nocive, et (2) ce dispositif doit accepter 

n’importe quelle interférence reçue, y compris l’interférence qui peut causer l’opération peu désirée.
Le fabricant nominale de la puissance de sortie de ce matériel est simple transporteur. Pour les 

situations lorsque plusieurs signauxporteurs sont présents, l’évaluation devrait être réduite de 

3.5 dB, en particulier lorsque le signal de sortie est ré-émise et peut provoquer des interférences 

adjacentes à la bande utilisateurs. Ce pouvoir est de la réduction par le biais de la sortie 

d’alimentation ou la réduction de gain et non par un atténuateur à la sortie du dispositif.

Please note: This unit has been approved for use in Canada under RSS 131, however, consent 

for the use of this device to improve cellular or PCS coverage, must be obtained through your 

cellular or PCS provider, prior to placing the unit in operation. Please refer to the Industry Canada 

document CPC 2-1-05, Section 6.1 available or viewable at:  

http://www.ic.gc.ca/epic/site/smt-gst.nsf/en/sf08942e.html

Copyright Notice

This manual is copyrighted. All rights reserved. This manual, whole or in part, may not be copied, 

photocopied, reproduced, translated or reduced to any electronic medium or machine readable 

form for distribution. This manual whole or in part, may not be modified without prior consent, in 

writing, from Wireless Extenders. 

Copyright © 2012 by Wireless Extenders, Inc.

Trademarks

Wireless Extenders, Wi-Ex, the Wi-Ex logo, zBoost, the zBoost logo and Extending Cell Zones are 

registered trademarks of Wireless Extenders, Inc.

Safety Guidelines

In accordance with FCC requirements of human exposure to radiofrequency fields, the radiating 

element (antenna) shall be positioned such that a minimum separation distance of 8 inches (20cm) 

is maintained between the radiating element and the user and/or general population.

Limited Liability

In no event shall Wireless Extenders be liable for any direct, indirect, special, punitive, incidental, 

exemplary or consequential damages, or any damages, whether in an action under contract, 

negligence, or any other theory, arising out of or in connection with the set up of, use of, inability 

to use, or performance of the information, services, products, and materials available from this 

manual. These limitations shall apply notwithstanding any failure of essential purpose of any 

limited remedy. Because some jurisdictions do not allow limitations on how long an implied 

warranty last, or the exclusion or limitation of liability for consequential or incidental damages, the 

above limitations may not apply to you. 

For full warranty guidelines, see page 12.

Safety and Product Warranty Information

Package Contents: zBoost SOHO YX560SL

Before you begin, make sure all of the following parts came with your  

zBoost SOHO YX560SL.

Literature Contents: 

 Setup overview for zBoost

®

 YX560SL

(User Guide online only)

Product Contents:

 zBoost

®

 Base Unit

 Base Unit Antenna

 RG-6 Coax Cable 50 ft.

 Signal Antenna and attached mounting 

     hardware

 Power Supply

 

Note

Changes or modifications not expressly approved by 

Wi-Ex® could void the user’s authority to operate this 

equipment and/or void the product warranty.

SETUP OVERVIEW


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Optional zBoost Accessories

Table of Contents

FCC Information .......................................................................................................i
Industry Canada Regulations ...................................................................................i

Safety and Product Warranty Information .................................................................ii

Copyright Notice ...................................................................................................... ii
Trademarks ............................................................................................................. ii
Safety Guidelines .................................................................................................... ii
Limited Liability ........................................................................................................ ii

Package Contents: zBoost SOHO YX560SL .............................................................iii
Optional zBoost Accessories .....................................................................................iv
Table of Contents .........................................................................................................1
Overview........................................................................................................................2

Why Indoor Signals Can Be Weak ..........................................................................2

Preparing to Set Up Your zBoost Product .................................................................3

Tools Needed ..........................................................................................................3
Check for Signal Strength .......................................................................................3
Additional Cable Requirements ...............................................................................4
Grounding the Signal Antenna ................................................................................4
Securing Cable with a Drip Loop .............................................................................5
Power Requirements ...............................................................................................5

Setting Up Your zBoost Signal Booster .....................................................................5

FIRST: Mount the Signal Antenna ...........................................................................5
SECOND: Place the zBoost Base Unit   .................................................................6
THIRD: Run Coaxial Cable Between the Base Unit and Signal Antenna ...............6
FOURTH: Connect the zBoost Base Unit to the Power Supply ..............................6
FIFTH: Antenna Aiming ...........................................................................................7
Confirm That Your zBoost is Working Properly .......................................................8

Improving Your Coverage Area ...................................................................................8
zBoost Base Unit Light Indicators ..............................................................................9
Technical Specifications ............................................................................................10
Frequently Asked Questions .....................................................................................11
Warranty Information .................................................................................................12

The following accessories are available to improve signal reception and provide increased coverage 

in your home or office. Please see our website for complete selection.

To order, call 1-800-871-1612 or visit,  www.Wi-ExStore.com

 Part #

Description

Most Popular Accessories

YX039-PCS-CEL

Bi-Directional receiving Signal Antenna upgrade  

(13 dBi PCS / 8 dBi CEL)

YX027-PCS-CEL

Directional transmitting Base Unit Antenna upgrade  

(9 dBi PCS / 6 dBi CEL)

Other Accessories:

YX014

J-Pole for mounting Signal Antenna

YX012

Outside Grounding Kit

YX030-15W

15 ft coax extension cable, RG-6

YX030-35W

35 ft coax extension cable, RG-6

YX031-100W

100 ft coax extension cable, RG-11

YX030-08W

8 inch flat window entry cable

YX050-PCS-CEL

Omni-Directional transmitting ceiling-mount Base Unit Antenna  

(2 dBi PCS / 1 dBi CEL)

YX015D

PCS-CEL Antenna Combiner


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Preparing to Set Up Your zBoost Product

Thank you for choosing zBoost. You will now be able to use your cell phone INSIDE your home or 

office. Gone are the days when you had to go to the window upstairs or walk outside to use your 

cell phone. Like a skylight that brings sunlight into your home, zBoost transports and amplifies the 

outdoor cellular signals into your home or office.

By following the easy instructions in this user guide, you will be Extending Cell Zones™ into your 

home or office.

Why Indoor Signals Can Be Weak

There are several obstacles that can contribute to the poor reception you receive in your home or 

office:

1.  Location of the Cell Phone Tower in Relation to Your Home/Office

While cell phone providers have tried to place cell phone towers to provide the best 

overall coverage, local ordinances and terrain features can impose restrictions on where 

these towers can be placed, thus, limiting the signal strength available at your location.

2.  Obstructions Caused by Buildings, Terrain and Trees

Cell phone signals can be completely blocked or reflected by buildings, walls, trees, hills 

and other terrain features resulting in low signal strength.

3.  Energy Efficient Windows

These new windows can also affect signal penetration into the house

Tools Needed

The following tools are needed to set up zBoost:

• 

#2 Phillips screwdriver

• 

Cellular phone operating in the band supported by your zBoost® unit

• 

Drill (may be required for outdoor or attic antenna placement)

Check for Signal Strength

Before placing a zBoost® in your home, make sure that you can place calls on the outside of your 

home, in the attic, at roof level or wherever you plan to place the signal antenna. zBoost® can 

only bring signal into your home when signal reaches the Signal Antenna. If there is no signal, the 

zBoost® will not work for you.

Using your cell phone, place a call from an outdoor location to confirm that enough signal is present 

to complete the call. If a weak signal is available at ground level, check the signal strength in your 

attic or at roof level location where the signal will likely be stronger and where the Signal Antenna 

can be placed for best performance.

If you can reliably make and receive calls outside your home, then zBoost® can bring the signal 

into your home.  

If only one signal bar is displayed on your cell phone outside, indoor coverage will be limited to 

one small room. We recommend placing the Signal Antenna outside and/or purchasing a Wi-Ex® 

upgrade Signal Antenna for increased coverage (see page iv).

       

Note

Cell phone signal bars are approximate and vary from 

phone to phone. The number of bars can fluctuate 

widely, depending on the location of the phone, the 

position or angle of the phone, weather, etc. Most cell 

phone signal meters update every 6 to 10 seconds. An 

increase of only one bar typically indicates a 4x to 10x 

signal increase.

Overview


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IMPORTANT: Before Installing, Please Note These Important Factors in 

Determining Performance

• 

At least 15 vertical feet is needed between the Signal Antenna (receives the outside signal) 

and the Base Unit Antenna (rebroadcasts the signal indoors). Separation less than 15 vertical 

feet will result in decreased performance. See illustration below. 

• 

Keep the Signal Antenna at least 3 feet above any metal. 

FIRST: Mount the Signal Antenna

Choosing the best location for the Signal Antenna provides the best performance and the largest 

area of improved signal. Choose a location for the Signal Antenna using your cell phone to 

determine the area of strongest signal - typically found outside, above the roofline or in an attic. 

Keep in mind that if your best signal is one bar, your coverage will be limited to one small room.

Maximum performance will be achieved when the antenna is aimed at the strongest signal from 

your wireless provider. If you know the direction of your provider’s tower, simply point the antenna 

in that direction. If you are unsure of the location of the nearest tower, loosely secure the antenna 

to the mounting surface or mast (not provided) to allow adjustment or rotation around mast. Before 

securing antenna hardware, take care in finding the optimum angle at which to aim the antenna – 

See 

Antenna Aiming

 section on page 7 for further instruction.

Once you have determined the optimum location and angle, connect the L-bracket to the antenna 

and secure the antenna bracket to a mast (not provided) or a flat surface using the provided 

antenna hardware.(see bracket assembly illustration). Ensure that 

the antenna remains at least 3 feet above any metal objects (such as 

pipes, metal siding, A/C unit etc.) and parallel to the ground with the 

two holes on the side of the antenna are facing down.

►  To mount antenna to a pole: Attach bracket end of antenna 

to pole bracket as pictured. Use U-Bolt to secure bracket to pole 

and fasten.

►  To mount antenna to a flat surface: Attach bracket end of 

antenna desired surface. Secure bracket using provided screws. 

The of the U-Bolt is not necessary for this option.

 

Note

The zBoost YX560SL base unit MUST only be used 

with the provided power adaptor. Use of other power 

adaptors will void the warranty and may damage the 

unit. Use of other equipment is not FCC approved.

15’ of vertical 

separation

15’ of vertical 

separation

15’ of vertical 

separation

Coax Cable

Exterior Wall

Setting Up Your zBoost Signal Booster

Additional Cable Requirements

If the distance between the Signal Antenna and the Base Unit exceeds 50 feet, extension cables 

are available on our website or at many home improvement and electronic stores. The included 

cable is RG-6. 

Please note: Cable longer than 65 feet is not recommended unless upgraded to RG-11. Maximum 

recommended cable length of RG-11 is 120 feet. (see page iv) is used. A longer cable is helpful only 

if it allows you to place the Signal Antenna in a location where you measure stronger signal.

Grounding the Signal Antenna

If you decide to place the Signal Antenna outdoors, it must be properly grounded. (See page iv for a 

recommended grounding kit).

The set up must be in accordance with Article 810 of the National Electric Code (NEC). A listed 

antenna discharge unit must be provided for the lead-in coaxial cable per NEC article 8.10.20 or the 

shield of the coaxial cable must be permanently and effectively grounded in accordance with NEC 

article 8.10.21. Please consult a professional installer or electrician for more information. 

Securing Cable with a Drip Loop

If the Signal Antenna is placed outdoors, create a drip loop 

with the coaxial cable at the point where the cable enters the 

building through an outside wall. This can be done by twisting 

and securing the cable into a loop (no less than 4” across) 

near the entry point. This will help prevent moisture from 

gathering at entry point and leaking into the building. Consult a 

professional installer if you need more information. 

Power Requirements

The Base Unit can be plugged into a standard 2 or 3 prong 110 VAC receptacle using the included 

power supply. The power supply consumes less than 10W (less than 0.2A). For more information on 

power consumption, see “Technical Specifications” on page 10.

 

        Warning

Avoid placing the Signal Antenna near metal such as 

wiring, A/C ducts, metal siding, truss plates, etc.  

When connecting the cable to the antenna, run the 

cable straight down from the antenna. Avoid draping 

the coax near the antenna.


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FIFTH: Antenna Aiming

To get the maximum benefit, you will want to take special care to point the antenna in the direction 

of the best signal for your wireless service provider. 
1.  Place your cell phone on a non-metal surface which is 6-8 feet from the Base Unit Antenna. 
2.  Turn the signal booster on and wait 30 seconds. Note the number of signal bars displayed on 

your cell phone. For best results, you want your phone to display in the middle of the signal 

meter range or less so that it can go up as you rotate the Signal Antenna to the optimum 

direction. If it is reading too high, move the phone farther from the base unit antenna. 

3.  Record the number of signal bars (or range) ________(A) on your cell phone. Leave the 

phone in the same place and pointing in the same direction for the following steps.  

Note the direction of the antenna starting position_________________________. 

4.  Rotate the antenna mast 90 degrees and then record the phone signal bars _________(B). 

SECOND: Place the zBoost Base Unit  

Connect the Base Unit Antenna to the Base Unit and place it where you need signal. For the widest 

possible signal area, position the Base Unit near the middle of a room. This Base Unit uses an 

omni-directional antenna that delivers signal in a circular pattern around the antenna. 

The zBoost system requires at least 15 feet of vertical separation between the Base Unit and the 

Signal Antenna. Generally, increasing this distance (up to 40 feet) will increase the performance 

and decreasing the distance will limit zBoost performance. 

Note:

 The Base Unit can be easily mounted on a wall by first removing the Silver bracket from 

the Base Unit (see “zBoost Base Unit Assembly” on page 6) and using 2 mounting screws (not 

provided) to affix to wall - keeping the antenna vertical.

Keep the Base Unit off the floor and at least 3 feet away from other cords, metal objects or other 

wireless devices such as wireless routers or wireless access points. zBoost performs best when 

there are no obstructions between the zBoost Base Unit and your mobile device.

THIRD: Run Coaxial Cable Between the Base Unit and Signal Antenna

Use the provided 50 feet of RG-6 coaxial cable to connect the Signal Antenna and the Base Unit. 

Run the cable along a descending pipe or through a wall that leads closest to the location of the 

Base Unit. 

To run the cable from exterior to 

interior through a window, an 8 inch 

window-entry cable is available for 

purchase (Part: 

YX030-08W

). Should 

you need additional cable length, 15 

foot  extensions (Part: 

YX030-15W

) are 

available at www.Wi-Ex.com. Please 

note: the maximum recommended 

length for RG-6 is 65. For lengths above 

65 feet, upgrade to RG-11. Maximum 

recommended length for RG-11 is 120 

feet. 

NOTE:

 Refrain from securing cable or 

drilling holes until the system has been 

tested.  

FOURTH: Connect the zBoost Base Unit to the Power Supply

Connect the zBoost Base Unit to the power supply and plug into a power outlet. When your zBoost 

system is in place and fully connected, walk throughout your home or office and verify that you are 

able to reliably place calls. If the signal strength has improved, your zBoost is working. 

Remember, coverage varies based on outdoor signal level, building construction, and antenna 

placement. Coverage in adjoining rooms (next to, above, or below) will be reduced by walls and 

ceiling/floors. 

Upon initial power up, a solid GREEN light should appear indicating normal conditions. If a RED 

light appears, adjustments may be needed to optimize performance. If you find the increased signal 

coverage is acceptable, however, no additional adjustments are needed. See “zBoost Base Unit 

Light Indicators” on page 9) for more information.

zBoost Base Unit

Power Supply

Base Unit Antenna

Coaxial Cable

Base Unit Bracket

zBoost Base Unit

Power Supply

Base Unit Antenna

Coaxial Cable

Signal Antenna

Cell Tower

 

Note

Cell phone signal bars are approximate and vary from 

phone to phone. The number of bars can fluctuate 

widely, depending on the location of the phone, the 

position or angle of the phone, weather, etc. Most cell 

phone signal meters update every 6 to 10 seconds. An 

increase of only one bar typically indicates a 4x to 10x 

signal increase.

THE BEST INDICATOR OF PRODUCT PERFORMANCE 

IS THE ABILITY TO RELIABLY PLACE AND RECEIVE 

CALLS WHERE YOU COULD NOT BEFORE.

zBoost Base Unit Assembly


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5.  Continue to rotate the antenna mast another 90 degrees in the same direction and record the 

phone signal bars _________(C). 

6.  Again, rotate the antenna mast another 90 degrees in the same direction and again record the 

phone signal bars _________(D). 

7.  Look for the highest reading above. Set the antenna to that position and tighten the antenna 

mast. 

8.  If you desire to optimize further, then look for the two highest signal bar readings above and 

move the antenna between these two points to find the highest signal bars reading. 

9.  Once you have determined the highest reading position tighten the antenna bracket hardware.

Confirm That Your zBoost is Working Properly

Perform the following steps to confirm that the unit is now working properly:

1.  Unplug the Base Unit power cord.
2.  Turn off your cell phone.
3.  Plug the power cord back into the Base Unit.
4.  Hold your cell phone about 5 feet from the Base Unit and then turn it on. Wait up to 1 minute 

for the cell phone to register the signal coming from the Base Unit.

5.  If the signal meter shows improvement, your zBoost unit is working. 
When your zBoost system is in place and fully connected, you should walk throughout the room 

and see that you are able to reliably place calls. If the signal strength and cellular data speeds have 

improved, your zBoost is working. 

Remember, coverage varies based on outdoor signal level, building construction, and antenna 

placement. Coverage in adjoining rooms may be reduced. 

Should you desire to improve coverage, you may:

• 

Relocate the Signal Antenna in order to capture a better signal – higher is usually better and 

outside is better than inside.

• 

Increase the distance between the Panel Antenna and the Signal Antenna.

• 

Purchase an upgrade antenna available at www.Wi-ExStore.com.

NOTE: 

The zBoost YX560SL requires at least 15 feet of vertical separation between the Base 

Unit and the Signal Antenna. Generally, increasing this distance (up to 40 feet) will increase the 

performance and decreasing the distance will limit zBoost performance. 

Keep the Base Unit off the floor and at least 2 feet away from other cords, metal objects or other 

wireless devices such as wireless routers or wireless access points. zBoost performs best when 

there are no obstructions between the zBoost Base Unit and your mobile device.

Solid GREEN

Normal condition at power up.

Slowly Alternating RED and GREEN

zBoost is working, but at reduced performance 

and coverage due to “non-ideal” setup. 

Solution: Increase the distance between 

antenna and amplifier to achieve maximum 

performance and coverage.

Fast Flashing RED

Indicates insufficient distance between the 

antenna and the amplifier. The amplifier is 

operating at significantly reduced coverage.

Solution: Increase space between base unit 

and antenna.

Solid RED

System is receiving signals from either the 

mobile device or the base station transceiver 

which are too strong for proper operation.

Solutions: 

 Move away from receiving 

antenna with your cell phone. 

 Move antenna 

away from other devices.

Fast Alternating RED and GREEN 

followed by no light

The amplifier is disabled.

Solution: Unplug and repower.

zBoost Base Unit Light Indicators

At Initial Power Up Only

Solid GREEN

Normal condition.

Solid RED

System is receiving signals from either the 

mobile device or the base station transceiver 

which are too strong for proper operation. 

Solution: Please unplug your system. Re-orient 

your Signal Antenna and/or Base Unit to 

reduce the excessive signal source. Plug your 

system back in. If still solid red, call customer 

support 1-800-871-1612.

After Initial Power Up

Improving Your Coverage Area


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Technical Specifications

Product Specifications for zBoost SOHO YX560SL

PCS band
Frequency  

Uplink: 1850 to 1910 MHz   

Downlink: 1930 to 1990 MHz

System Gain

70 dB

Antenna: Signal

10 dBi; F-type female

Antenna: Base Unit

1 dBi Whip

PCS band supported

A, D, B, E, F, C

Cellular band
Frequency  

Uplink: 824 to 849 MHz   

Downlink: 869 to 894 MHz

System Gain

70 dB

Antenna: Signal

8 dBi; F-type female

Antenna: Base Unit

1 dBi Whip

CEL band supported

A, B, A’, B’

General
Networks

CDMA, GSM, TDMA, AMPS, GPRS, EDGE, 

EVDO, 1xRTT, UMTS, HSPA, 3G

Power Consumption – Power Supply 

Current

3W standby; 7W max signal - 5.0VDC, 2.0A Max

Wall Supply Input ; Voltage

100-240VAC, 50-60 Hz

System Certifications

FCC Parts 15 & 24 (PCS), Parts 15 & 22 (CEL), 

Industry Canada

Base Unit Size and Weight

5” x 7” x 1.25” – 9 oz.

Operating Conditions 

Indoor Use Only (40° - 105° F)

Coverage (open areas)

up to 6500 sq ft

This product uses patented technology to protect the carrier network

Product is covered by patent US 7,706,744.  Other U.S. and foreign patents pending.

Handles all PCS or CEL protocols and includes multiple patented and patent pending technologies 

to provide low-cost coverage while continually adapting to signal to prevent interference and remain 

transparent to the wireless network. Provides an indicator if the antennas are positioned improperly, 

but will NOT suffer damage of interfere with the Carrier Network.

Frequently Asked Questions

What can I expect my cell phone signal range and strength to be inside my home or office?

The closer you are to the base, the stronger the signal. This will vary with different conditions. Some 

of the conditions that will affect the improved coverage area are signal strength outdoors, the type 

of building materials in the home, the placement of the unit and the antenna’s proximity to cellular 

towers.

You can expect that your indoor coverage will be improved. You will be able to make calls where 

you couldn’t before. The degree of improvement will depend upon many factors. The intent of 

zBoost® products are to bring outside coverage inside. Just as the signal bars move up and down 

when outside, the boosted signal will fluctuate in a similar fashion. 

Is a cellular phone signal booster the same as a wireless router; will it help my WiFi signal? 

The Wi-Ex® unit will not help your WiFi service. This unit is designed to work with wireless PCS and 

Cellular phones and devices. The WIFI in your home or office operates on a different frequency.

Is your product available for international use?

Yes, we have a product that works on European UMTS/HSPA frequencies. 

zBoost® ONE YX400-U

 

for devices on the 2100MHz can be used for voice and data overseas. 

Why isn’t my cell phone indicating more signal with more bars?

You may not always observe more bars that gain on your signal meter because of the signal 

spreading out from the antenna. If your phone has a dB meter, 3dB is a significant increase of 2x, 

6dB is 4x, and 10dB is 10x. On a four bar phone, one "bar" equals about 10dB.  

The increase in signal you will see depends upon:

• 

The level of signal at the Signal antenna (outdoor)

• 

The care of the antenna placement (three feet away from metal, adequate antenna 

separation [15 feet of 

vertical

 separation is recommended])

• 

The signal already present inside (related to building losses)

• 

The distance of your phone/device from the Panel Antenna (signal spreads or diminishes 

rapidly with distance).

There are usually several cell phones in use at one time in my home, will your product boost 

all of our signals simultaneously?

This zBoost unit is designed to cover multiple signals simultaneously and will allow multiple users to 

operate at the same time.

Does the zBoost work if you have no bars?

No, if no signal is present outdoors zBoost products will not work for you. Also, keep in mind if your 

best signal is 1 bar at the Signal Antenna, your coverage will be limited to a small room. You could 

improve that with an upgraded antenna. (See page iv).


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zBoost

®

 YX560SL User Guide

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zBoost

®

 YX560SL User Guide

13

Limited 2 Year Warranty

Register your product at www.Wi-Ex.com

Wi-Ex® warrants every Wi-Ex® product to be free from defects in material and workmanship under 

normal use for the warranty period of two years. 

Who Is Covered?

You must have proof of purchase to receive warranty service. A sales receipt or other 

documentation showing the product purchased and the purchase date is considered proof of 

purchase. This limited warranty extends only to the original consumer purchaser or any person 

receiving the product as a gift from the original consumer purchaser and to no other purchaser or 

transferee. This warranty does NOT extend to commercial users.

What is Covered?

Warranty coverage begins the day you purchase the product. For one year from the original 

date, the Wi-Ex®  Cell Phone Signal Booster will be repaired or replaced with a new, repaired, 

refurbished or comparable product (whichever is deemed necessary by Wi-Ex® ) if it becomes 

defective or inoperative. The exchange will be made without charge to you for parts and labor. You 

will be responsible for the cost of shipping to the location designated by Wi-Ex®. 

All products, including replacement products, are covered only for the original warranty period. 

When the warranty on the original product expires, the warranty on the replacement product also 

expires.

What is Excluded?

Your warranty does NOT cover:

• 

Labor charges for set up of the unit.

• 

Product replacement because of misuse, accident, lightning damage, unauthorized repair or 

other cause not within the control of Wi-Ex®.

• 

Incidental or consequential damages resulting from the product. Some states do not allow 

the exclusion of incidental or consequential damages, so the above exclusion may not apply 

to you.

• 

Any modifications or other changes to the product, including but not limited to software or 

hardware modifications in any way other than as expressly authorized by Wi-Ex®  will void 

this limited warranty.

• 

Product that has been modified or adapted to enable it to operate in any country other than 

the country for which it was designed, manufactured, approved and/or authorized, or repair 

of products damaged by these modifications.

Warranty Information

Make sure you keep…

Please keep your sales receipt or other document showing proof of purchase. Attach it to this User 

Guide and keep both nearby. Also, keep the original box and packing material in case you need to 

return your product.

Before requesting repair service…

Make sure you have at least 15 feet of vertical separation between Signal Antenna and Base Unit 

and that the Signal Antenna is at least 3 feet above metal.

If red light is on, system is receiving signals from either the mobile device or the base station 

transceiver which are too strong for proper operation. Please unplug your system. Re-orient your 

Signal Antenna and/or Base Unit to reduce the excessive signal source. Plug your system back in. 

If still solid red, call customer support 1-800-871-1612.

To get warranty service…

Warranty service will be provided by Wi-Ex®. If you believe you need service for your unit, 

contact Wi-Ex® at 1-800-871-1612 or support@wi-ex.com. A representative will go through a 

diagnostic checklist with you. If it is determined that the product needs to be returned for service or 

exchanged, you will receive a return merchandise authorization (RMA) number. The representative 

will give you complete shipping details. Do not return products to Wi-Ex® without a Return 

Authorization Number (RMA).

Reminder

Record the model and serial number found on the product below:

Model #:_________________________________
Serial #: _________________________________
Purchase Date: ___________________________