Full Text Searchable PDF User Manual
V11
Telephone User Guide
NEC Xen Topaz
Phone: 07 5478 2000 Fax: 07 5478 2611
172 Brisbane Road, Mooloolaba, Qld 4557
V11
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Quick Reference Guide
NEC TOPAZ
Function
Function Description
GREEN LED
Your Call
RED LED
Somewhere else in building (on another handset)
SOLID RED OR GREEN
Station with call in progress or with a call on exclusive hold
SLOW FLASHING LED
A call that has been placed on hold
FAST FLASHING LED
An incoming call
TO CHECK EXT
PROPERTIES
•
Press CHECK
and the button to see what is programmed under it
•
Press
CLEAR
to return the normal time/date display.
ANSWER A CALL
•
Lift handset
or
Press SPK
key or
•
Lift handset
and Press
line key
To answer an incoming call from any handset – (
Universal Answer)
•
Lift handset or
Press
SPK key
•
Dial
872
MAKE A CALL
To Access external numbers:
•
Lift handset
or Press
SPK
key
•
Dial
0
•
Dial
number
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REDIAL
Last Number Redial
•
Without lifting the handset,
Press
LND
or
CALL
The last dialed number is displayed.
•
To redial the last number,
Lift the handset or Press Speaker
To search
for the last 10 numbers dialed :
•
Press
ing the
LND
then
•
VOLUME UP
/
VOLUME DOWN
keys.
•
Lift the handset
or
Press
SPK
to place call.
OR
Progressive Dialing (Auto Redial)
•
When number is engaged
Press DC
•
LND
•
Hang Up
CALLER ID
To retrieve the last 10 incoming phone numbers:
NOTE: This must be activated by your service provider e.g. Telstra
•
Press
the
CND
Button (to be programmed)
•
Press
the up and down
arrows
to scroll through each number
•
Lift Handset
to call
HOLD
To place outside call on Hold:
•
Press
HOLD
.
A line/CALL key flashes slowly while
on Hold, and flashes fast when recalling.
To place outside call on exclusive Hold
•
Press
HOLD twice
A line/loop/CALL key flashes slowly while on Hold, and flashes fast when
recalling
To pick up outside call on Exclusive Hold
•
Press
the flashing line/CALL key
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TRANSFER
To transfer an incoming call to another extension
•
Press
Hold
•
Dial extension
number
Announce call
•
Advise line number
OR Press
the
transfer
key
•
Hang Up
To transfer your Intercom call
•
Press
Hold
•
Dial extension
to receive your call
If extension busy doesn’t answer or does not want to take the call:
Dial another extension number
OR
•
Press
the lit
CALL key
to return to the call.
•
Announce
your call (optional)
•
Press
Transfer
Key then hang up
TRANSFER CALLS
FROM A PANASONIC
CORDLESS PHONE
•
After taking an incoming call to place it on hold look at the screen; the word
“recall” will appear on the bottom left hand side of the telephone screen.
•
To place the call on hold
•
Press the black button on the left hand side
•
Dial the extension number
•
Announce the caller
•
Press “off” to hang up and the call will be transferred.
•
Note:
•
To avoid any confusion the “hold” button on the handset is only used when
the Panasonic is not part of a telephone system
TRANSFERRING
CALLS OFFSITE
•
Answer
the call
•
Press
HOLD
to place the incoming call on Hold
•
Dial the
offsite telephone number
•
Announce
the call
•
Press
Transfer
or hang up
CALL PICKUP
To pick up a call ringing at another extension:
•
Press
SPK
key
OR Lift handset
.
•
Dial
715
.
•
Dial number of
extension
whose call you want to intercept.
To answer any ringing phone
(in your Pickup Group)
:
•
Press
SPK
key
OR
Lift handset
.
•
Dial
867
.
Can pick up any call in the group, plus any Ring Group calls.
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MICROPHONE
To Access:
•
Press
MIC button
to turn on and off
Microphone for Hands free operation, also acts as mute button
INTERCOM
To initiate an Intercom call:
•
Lift handset
OR Press
SPK
key.
•
Dial extension
number
Dial
1
to change the intercom from ringing to handsfree or from handsfree to
ringing. If the extension you call is busy or doesn’t answer, you can dial another
extension number or dial
2
to step to the next extension without hanging up.
To answer an Intercom call:
•
If you hear two beeps (handsfree), speak into telephone.
OR
•
If your telephone rings, lift handset or
Press
SPK
.
To personalise your Intercom calls to either ringing or handsfree:
•
Press
the
CALL
key.
•
Dial
823
to have intercom calls ring at your extension.
OR
•
Dial
821
to have intercom calls straight into handsfree.
PAGING
To Page an Internal Zone:
System Phone
•
Press
SPK
key or
lift handset
.
•
Dial
8010
•
Make
announcement
.
•
Hang up
.
To Page an External Zone:
•
Press
SPK
key or
lift handset
.
•
Dial
8030
•
Make
Announcement
.
•
Hang up
.
BACKGROUND
MUSIC
To turn background music on and off on your handset:
•
Press
SPK
key
•
Dial
825
•
Press
SPK
Key
CONFERENCE
To set up a Conference Call:
•
Make or Receive
Intercom
or
Outside call
•
Press
CONF
key.
•
Dial extension
you want to add
OR
Access an
outside line
.
•
When called party answers,
Press
CONF key twice
.
•
Repeat steps 2-4 to add more parties.
Maximum of 8 internal or external parties including the initiator.
To exit a Conference without affecting the other parties (unless you initiated
the conference:)
•
Hang up.
V11
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VOLUME CONTROL
KEY
Adjust Ringing Volume
•
Press Arrow keys to adjust
……
•
Speaker
volume when
on hook.
•
Ring
volume when
station is ringing
.
•
Receiving
volume when
call in progress.
•
Screen contrast
on a display handset when
station is idle
CALL BACK
REQUEST
To request an extension to call you back when they are no longer busy:
(CAMP ON)
•
Dial
extension number
•
When you hear the busy tone
dial 850
•
Hang Up
•
When the extension becomes free – your handset will ring.
•
Lift the handset and you will be connected to that extension
CALL FORWARD
To Activate or Cancel Call Forward:
•
Lift handset
or
Press
SPK
key.
•
Dial Call Forward service code:
•
842
= Call Forward Dual Ring
•
843
= Call Forward Busy
•
844
= Call Forward Busy/No Answer
•
845
= Call Forward No Answer
•
848
= Call Forward Immediate
•
To Enable: Dial
1
+ Extension Number;
•
To Disable: Dial
0
.
•
Press
SPK
to hang up.
OR
•
Press
SPK
key (or lift handset).
•
Dial
888
.
FWD/BNA (needs to be activated)
Dial Call Forwarding condition:
•
1
= Personal Answering Machine
•
Emulation (then skip to step 5).
•
2
= Busy or No Answer
•
4
= Immediate All Calls
•
6
= No Answer
•
7
= Immediate with simultaneous ringing
•
0
= Cancel
•
Dial destination
extension.
•
Dial Call Forwarding type
:
•
2
= All calls
•
3
= Outside calls only
•
4
= Intercom calls only
•
Press
SPK
to hang up (hang up at SLT).
V11
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To set/cancel Call Forward Follow Me
At a phone other than your own:
•
Press
SPK
key (or l
ift handset
) and Dial
888
.
•
Dial
3
to Set,
•
0
to Cancel (skip to step 5).
•
Dial your
own extension number
.
•
Dial
Call Forwarding Type
:
•
2
=
All
Calls
•
3
=
Outside
calls only
•
4
=
Intercom
calls only
•
Press
SPK
to hang up (hang up at SLT).
Activate Call Forward Off-Premise
•
Press
SPK
key or
lift handset
and Dial
713
.
•
Dial
6
+
0
•
Dial the outside number to which your calls should be forwarded.
•
Press
HOLD
.
•
Press
SPK
(or hang up at SLT) to hang up.
•
To cancel Call Forward Off-Premise
•
Press
SPK
key or
lift handset
and Dial
713
.
•
Dial
6
+
HOLD
.
•
Press
SPK
(or hang up at SLT) to hang up.
DO NOT DISTURB
When activated, you will not receive any internal or external calls to your extension.
You are still able to make outgoing calls.
To Activate
:
•
Press
the
DND
button
•
Press
1
to block
external
incoming calls
•
Press
2
to block
internal
intercom calls
•
Press
3
to block
Both
internal & external
To Deactivate:
•
Press DND
•
Press 0
The extension key will flash when the DND feature is activated
ALARM CLOCK
To activate the alarm clock on your handset:
•
Press
SPK
•
Dial
827
•
Dial
alarm type 1 or 2
Alarm 1 sounds only once. Alarm 2 sounds each day at the preset time.
•
Dial the alarm time
(24 hour clock)
•
Press
SPK
to hang up
To cancel an alarm:
•
Press
SPK
•
Dial
827
•
Dial
alarm type 1 or 2
•
Dial
9999
•
Press
SPK
V11
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CHANGING THE TIME
•
Press
SPK
•
Dial
828
•
Type in
2 Digit Hour
&
2 Digit Minute
•
Press
SPK
*NOTE: The date must be changed in system programming by a technician
TO CALL A DOORPHONE
System Phone
•
Press the
SPK
key
•
Dial
802
•
Dial Doorphone Number (1-2)
Single Line Telephone
•
Lift handset
•
Dial
802
•
Dial Doorphone Number (1-2)
To activate the Doorphone strike
System Phone
•
While talking to the Doorphone, press the
Flash
key
Single Line Telephone
•
While talking to the Doorphone,
hookflash
To answer a Doorphone chime
•
Lift handset
V11
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SYSTEM & STATION SPEED DIALLING
To Store Abbreviated Dialing number:
•
Press
SPK
key.
•
Dial
853
(for common/personal spd dials) the screen will show ABB as you type
in ‘3’ )
•
Dial Abbreviated Dialling number,
Common=
001-899
, Personal=
900-919
,
•
Dial
telephone number
you want to store.
•
Press
HOLD
.
•
Enter
the associated
name
, using the keypad (# for space and # to move to the
next letter,
Conf
to delete last entry)
•
Press
HOLD
.
•
Press
SPK
to hang up.
Dial Common/Personal Abbreviated
To scroll through speed dial numbers:
•
Press
DC button once
for
common numbers, then
Enter the
first letter of the name
to scroll
alphabetically
, or
Press
arrow keys
to
scroll through
numbers
numerically
•
Lift handset to dial
If you know the code you wish to dial:
•
Press
SPK
key or
lift handset
.
•
Press
DC key
•
Dial Code
Common=
001-899
, Personal=
900-919
.
Access Speed Dials from Cordless
•
Press Talk
•
Press * (for personal speed dials) OR 814 (for system speed dials)
•
Dial Spd
code
Check Abbreviated Dialing numbers:
•
Press
CHECK
.
•
Press
DC
key
•
Dial the Abbreviated Dialing Code
and check number
•
Press
CLEAR
when finished
To correct a mistake - Press DND
To delete a Speed Dial Entry
•
Press
SPK
key.
•
Dial
853
(for common/personal spd dials) the screen will show ABB as you type
in ‘3’ )
•
Dial Abbreviated Dialling number,
Common=
001-899
, Personal=
900-919
,
•
Press
CLEAR
.
•
Press
SPK
to hang up.
V11
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PROGRAMMING ONE TOUCH BUTTONS
Program Function Buttons for External Phone Numbers:
•
Press
SPK
•
Dial
851
•
Press
the
KEY
you wish to program
•
Enter
01
•
Enter
0
for an outside line
•
Enter the
phone number
•
Press
HOLD
•
Press SPK
Program Function Buttons for Internal Extensions:
•
Press
SPK
•
Dial
851
•
Press
the
KEY
you wish to program
•
Enter
01
(For One Touch Key)
•
Enter
Extension Number
•
Press
HOLD
•
Press SPK
Program Function Buttons for all other features:
•
Press
SPK
key
•
Dial
851
.
•
Press
the
key
you want to program.
•
Enter the
2-digit key function
(see next page)
•
Press
HOLD
•
Press SPK
Program Function Buttons for extension names:
•
Press
Ext Names
Button
•
Enter the
Extension Number
•
Type in the
name
required for that extension (remember # for space, ## for
two characters on same key)
DND/Conf for backspace)
•
Press
Hold
•
Press
Spkr
V11
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Available functions are 00-99 (refer to chart below) To clear a key, enter 00.
SC 851:
00
Not Used
01
DSS/One-Touch Key
03
DND Key
04
BGM (ON/OFF)
05
Headset Key
08
Incoming Caller-ID List
09
Operation Mode Switch
10
Call Forward-Immediate
11
Call Forward-Busy
12
Call Forward-No Answer
13
Call Forward-Busy/No Answer
14
Call Forward-Dual Ring
15
Call Forward-Follow Me
16
Call Forward to Station
17
Call Forward to Device
19
External Group Paging
20
External All Call Paging
21
Internal Group Paging
•
22
Internal All Call Paging
•
23
Meet-Me Answer to Internal Paging
•
24
Call Pickup for Own Group
•
25
Call Pickup for Another Group
•
26
Call Pickup for Specified Group
•
27
Abbreviated Dial-Common/Personal
•
28
Abbreviated Dial-Group
•
29
Repeat Dial
•
30
Saved Number Redial
•
31
Memo Dial
•
32
Meet-Me Conference
•
35
Call Back Request (camp on)
•
37
DND/FWD Override
•
38
Message Wait Button
•
55
Extension Name Edit
•
63
Restrict Caller-ID (ISDN)
•
45
Exclusive Hold
•
49
to Redirect
•
50
Account Code
•
67
Mail Box
•
68
Voice Mail Service
•
70
Call Forward B/NA (Busy No Answer)
•
SC 852:
•
*00
Not used
•
*01
Trunk Key
•
*02
Trunk Group/ Loop Key
•
*03
Virtual Extension Key
•
*04
Park Hold Key
•
*05
Loop key
To check the function of a Programmable Function Key:
•
Press
CHECK
.
•
Press
the
programmable key
(
The programmed function displays).