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Lexmark Apps Administrator's Manual

Made by: Lexmark
Type: Administrator's Guide
Category: Printer
Pages: 16
Size: 0.18 MB

 

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Downtime Reporting

Administrator's Guide

November 2012

www.lexmark.com

 


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Contents

Overview.....................................................................................................3

Configuring Downtime Reporting.................................................................4

Adding or editing a source report folder...................................................................................................4

Customizing the display icon.....................................................................................................................5

Configuring the device settings.................................................................................................................5

Configuring logging options.......................................................................................................................6

Configuring the printer driver to print to the application.........................................................................7

Using Downtime Reporting..........................................................................8

Retrieving forms and reports from the printer.........................................................................................8

Retrieving forms and reports from the Web.............................................................................................8

Troubleshooting.........................................................................................10

Appendix....................................................................................................12

Index..........................................................................................................16

Contents

2

 


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Overview

Downtime Reporting

 gives healthcare providers instant access to critical forms and reports online even if their IT system

or network is down. As documents are updated throughout the day, the application continuously streams them from
an FTP site or a shared folder on the network to the printer, and then stores them on the secure printer hard disk.
During a downtime event, medical staff can easily access a form or report from the printer control panel or the
Embedded Web Server, and then print it.

Overview

3

 


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Configuring Downtime Reporting

Adding or editing a source report folder

1

Access the application configuration settings from the Embedded Web Server or MarkVision Professional.

2

To add a new source report folder, click 

Add

.

To edit or delete a source report folder, select a folder, and then click 

Edit

 or 

Delete

.

3

Customize the settings.

Source Report Folder Settings

Name

—Type the name of the report folder that will appear on the printer and on the Embedded Web Server.

Source Type

—Select how forms and reports are stored and retrieved by the application.

Source Filenames

—Type the file names of forms and reports that are retrieved by the application. You can

specify one or more file names, and separate them with a comma. For example,

*.txt,report1.pdf,report2.pdf

.

Note: 

To retrieve all files, leave this field blank.

Report Update Interval

—Select how long the printer waits before retrieving forms and reports from the FTP

site or network share.

Note: 

If you are using secure FTP (SFTP), then set the minimum update interval to 30 minutes.

Report Expiration (in Hours)

—Enter the number of hours the application waits before deleting forms and

reports from the printer hard disk. Default expiration is 6 hours. You can enter up to 

8736

 hours, which is

equivalent to 1 year.

Retrieve files from subfolders

—Select the check box to retrieve files from nested folders of the source report

folder.

Note: 

The application can retrieve files from subfolders up to the fifth level.

Maintain Folder Structure

—Select the check box to also copy the structure of the source report folder and its

subfolders when storing the retrieved files on the printer hard disk.

Note: 

This setting applies only when the application is enabled to retrieve files from subfolders.

FTP Settings

If the forms and reports are stored on an FTP server, then configure the following settings. The application copies
the files from the FTP site and saves them on the printer hard disk.

FTP Server

—Type the IP address or host name of the FTP server where the forms and reports are located.

Use SFTP?

—Select the check box to use secure FTP.

FTP Port

—Enter the port number used to connect to the FTP server.

User

—Type the user name to use when connecting to the FTP site.

Password

—Type the password to use when connecting to the FTP site.

Configuring Downtime Reporting

4

 


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Network Share Settings

If the forms and reports are stored on a shared folder on the network, then configure the following settings. The
application copies the files from the network share and saves them on the printer hard disk.

Network Share Address

—Type the IP address or host name of the network share where the forms and reports

are located.

Domain

—Type the domain where the network share resides.

User

—Type the user name to use when connecting to the network share.

Password

—Type the password to use when connecting to the network share.

4

Save or discard your changes.

Customizing the display icon

1

Access the application configuration settings from the Embedded Web Server or MarkVision Professional.

2

From the Configure page, change the home screen settings if necessary:

Icon Text

—Type up to 20 characters that will appear above the profile button on the printer home screen. This

field is required.

Welcome Screen Up Icon

—Browse to a new image file that represents the profile on the printer home screen.

This field is optional.

Welcome Screen Down Icon

—Browse to a new image file that appears while the profile icon is being pressed.

This field is optional.

3

Save or discard your changes.

Configuring the device settings

1

Access the application configuration settings from the Embedded Web Server or MarkVision Professional.

2

Configure the device settings.

Device Access Control

—Select a function access control to secure the application.

Note: 

This function is available only on select printer models.

Display Report Date and Time

—Select the check box to show the retrieval date and time on the retrieved form

or report.

Timestamp Format

—Select a format for the time stamp that appears on the retrieved form or report.

Enable Direct Print Folder Creation

—Select the check box to create nested folders inside the 

\Direct Print

 folder

for print jobs sent through the Direct Print function.

Note: 

The Direct Print function is enabled if the printer is configured to listen on Port 9444. This function

automatically saves all print jobs sent to the printer in the 

\Direct Print

 folder in the printer hard disk. The

files inside this folder can only be printed using the application.

Configuring Downtime Reporting

5

 


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Direct Print Folder Delimiter

—Type the delimiter to use when creating subfolders inside the 

\Direct Print

 folder.

Nested folders inside the 

\Direct Print

 folder are created by specifying a file name that meets the naming

convention for Direct Print folder creation. For example, to save a document named 

Test.txt

 in

\Folder1\Subfolder1\

, rename the document as 

Folder1_Subfolder1_Test.txt

, where “_” is the

delimiter.

Note: 

A delimiter may be any alphanumeric or non

alphanumeric character.

Filename Conversion

—Click 

Browse

 to import a text (.txt) file containing recognizable strings to overwrite the

default file names. The format should be “key=value,” where “key” is the original file name, including the file
extension (such as .gif, .jpg .pdf), and “value” is the text shown on the printer display in place of the file name.
For example: 

dlyflr4nursst=Daily 4th Floor Nurses Station

 or

admitform.pdf=Admission Form

.

Note: 

You can have multiple “key=value” entries in one text file. Type each entry in a separate line on the

file.

3

Save or discard your changes.

Configuring logging options

1

Access the application configuration settings from the Embedded Web Server or MarkVision Professional.

2

Configure the logging options.

Logging options

Enable Logging

—Select the check box for the application to log information on events such as configuration

changes, file transfers, report retrieval, and report expiration.

Save Type

—Select the location for saving log files.

FTP settings

If the log file is stored on an FTP server, then configure the following settings:

FTP Server

—Type the IP address or host name of the FTP server where the log file is saved.

Use SFTP?

—Select the check box to use secure FTP.

FTP Port

—Enter the port number used to connect to the FTP server.

User

—Type the user name to use when connecting to the FTP site.

Password

—Type the password to use when connecting to the FTP site.

Network share settings

If the log file is stored on a shared folder on the network, then configure the following settings:

Network Share Address

—Type the IP address or host name of the network share where the log file is saved.

Domain

—Type the domain where the network share resides.

User

—Type the user name to use when connecting to the network share.

Password

—Type the password to use when connecting to the network share.

3

Save or discard your changes.

Configuring Downtime Reporting

6

 


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Configuring the printer driver to print to the application

If you want the application to intercept regular print jobs and save them on the printer hard disk, then you must
configure the Universal Print Driver (UPD) to print to Port 9444. This activates the Direct Print function which
automatically saves all print jobs sent to the printer in the 

\Direct Print

 folder in the printer hard disk. The files inside

this folder can only be printed using the application.

1

Click 

, or click 

Start

 and then click 

Run

.

2

In the Start Search or Run box, type 

control printers

.

3

Press 

Enter

, or click 

OK

.

The printers folder opens.

4

Right

click the printer with the application installed, and then select 

Printer Properties

 or 

Properties

.

5

Click the 

Ports

 tab.

6

From the list of ports, make sure your printer is selected, and then click 

Configure Port

.

7

In the Port field, change the port number to 

9444

.

8

Click 

OK

 > 

OK

.

Configuring Downtime Reporting

7

 


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Using Downtime Reporting

Retrieving forms and reports from the printer

1

From the printer home screen, touch the application icon.

2

If necessary, type the user name and password to access the application.

3

Select the folder that contains the file you want to print.

To search for a file or folder, touch 

Search

, and then type the file or folder name. You can also do a keyword search.

For example, if you type 

form

 in the Search field, the application shows all files and folders containing “form.”

4

Select the file that you want to print, or touch 

Select All

 to print all files.

Note: 

The application can retrieve up to 2000 files, but may display only up to 300 files on select printers. To

view all files, retrieve forms and reports from the Web.

5

Touch 

Print

.

Notes:

If the printer is configured to listen on Port 9444, then all print jobs sent to the printer are automatically saved
in the 

\Direct Print

 folder in the printer hard disk. The files inside this folder can only be retrieved for printing by

using the application.

Files in the 

\Direct Print

 folder are automatically deleted according to the report expiration setting. By default,

the application waits 6 hours before removing the files from the printer hard disk. To change the expiration
settings, access the application configuration page on the Embedded Web Server or contact your system
support person.

Retrieving forms and reports from the Web

1

Obtain the printer IP address:

From the printer home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: 

An IP address appears as four sets of numbers separated by periods, such as 

123.123.123.123

.

2

Open a Web browser, and then type the printer IP address in the address field.

The Embedded Web Server page appears.

3

From the navigation menu on the left, click 

Applications

 >

 Downtime Reports Web Retrieval

.

4

Select the folder that contains the file you want to print.

5

To save the file to your computer, click the file name.

6

To open the file on the Web browser, click 

view

 beside the file name.

7

To print the file, click 

print

 beside the file name.

Using Downtime Reporting

8

 


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Notes:

If the printer is configured to listen on Port 9444, then all print jobs sent to the printer are automatically saved
in the 

\Direct Print

 folder in the printer hard disk. The files inside this folder can only be retrieved for printing

using the application, but cannot be viewed from the Web.

Files in the 

\Direct Print

 folder are automatically deleted depending on the report expiration setting. By default,

the application waits 6 hours before removing the files from the printer hard disk. To change the expiration
settings, access the application configuration page on the Embedded Web Server or contact your system
support person.

Using Downtime Reporting

9

 


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Troubleshooting

Downtime Reporting troubleshooting

An application error has occurred

Try one or more of the following:

C

HECK

 

THE

 

SYSTEM

 

LOG

1

Obtain the printer IP address:

From the printer home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: 

An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2

Open a Web browser, and then type the printer IP address in the address field.

The Embedded Web Server appears.

3

From the navigation menu on the left, click 

Settings

 or 

Configuration

.

4

Click 

Device Solutions

 > 

Solutions (eSF)

, or click 

Embedded Solutions

.

5

Click 

System

 tab > 

Log

.

6

From the Filter menu, select an application status.

7

From the application menu, select an application, and then click 

Submit

.

A

DJUST

 

THE

 

SCAN

 

SETTINGS

Note: 

This applies 

only

 to applications that support scanning.

In the application configuration settings, select a lower scan resolution. You can select 

Off

 or a lower resolution from

the Scan Color drop

down menu.

C

ONTACT

 

YOUR

 

SOLUTIONS

 

PROVIDER

If you still cannot isolate the problem, then contact your solutions provider for additional help.

Application cannot retrieve forms and reports

Try one or more of the following:

M

AKE

 

SURE

 

THE

 

SOURCE

 

FOLDER

 

SETTINGS

 

ARE

 

CONFIGURED

 

CORRECTLY

Verify that the settings for the FTP site or network share on the Embedded Web Server are correct.

Troubleshooting

10

 


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M

AKE

 

SURE

 

THE

 

PRINTER

 

IS

 

CONNECTED

 

TO

 

THE

 

NETWORK

Make sure all appropriate network cables are securely connected and the network settings of the printer are correctly
configured. Except during downtime, verify that all network connections are working so that the application can
retrieve files from the source folder. For information on networking the printer, see the printer 

User’s Guide

 or

Networking Guide

.

Cannot print or view forms and reports

Try one or more of the following:

M

AKE

 

SURE

 

THE

 

FILE

 

TYPE

 

IS

 

SUPPORTED

 

BY

 

THE

 

PRINTER

To print forms and reports directly from the printer, make sure the file type is supported by the printer. Supported
file types are .jpg, .gif, .png, and .pdf files, as well as the PostScript and PCL files in the 

\Direct Print

 folder. This folder

in the printer hard disk captures print jobs if the printer is configured to listen on Port 9444. All the files inside this
folder can be printed directly from the printer using the application, but they cannot be viewed from the Web.

M

AKE

 

SURE

 

THE

 

FILE

 

TYPE

 

IS

 

SUPPORTED

 

BY

 

YOUR

 W

EB

 

BROWSER

To view forms and reports from the Embedded Web Server, make sure the file type is supported by your browser.
Different Web browsers support different file types. Supported file types include .jpg, .gif, .bmp., .txt., and .pdf. For
more information, see the documentation for your browser.

Files stored in the 

\Direct Print

 folder cannot be viewed from the Web browser, but can be printed using the

application.

S

AVE

 

THE

 

FILE

 

TO

 

YOUR

 

COMPUTER

If the file type is not supported by the printer and your Web browser, then download the file to your computer. Open
and print the file using applications designed to work with it.

License error

Try one or more of the following:

M

AKE

 

SURE

 

THE

 

APPLICATION

 

IS

 

LICENSED

Applications require a license to run.

For more information on purchasing a license, contact your Lexmark representative.

M

AKE

 

SURE

 

THE

 

LICENSE

 

IS

 

UP

TO

DATE

Make sure the license for the application has not yet expired. Check the license expiry date using the Embedded Web
Server or MarkVision Professional.

Troubleshooting

11

 


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Appendix

Configuring applications using the Embedded Web Server

Accessing application configuration settings using the Embedded Web Server

1

Obtain the printer IP address:

From the printer home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: 

An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2

Open a Web browser, and then type the printer IP address in the address field.

The Embedded Web Server appears.

3

From the navigation menu on the left, click 

Settings

 or 

Configuration

, and then do one of the following:

Click 

Apps

 > 

Apps Management

.

Click 

Device Solutions

 > 

Solutions (eSF)

.

Click 

Embedded Solutions

.

4

From the list of installed applications, click the application you want to configure, and then click 

Configure

.

Licensing applications

Applications require a valid electronic license to run on select printers.

For more information on purchasing a license for an application, or for any other licensing information, contact your
Lexmark representative.

Exporting and importing configuration files

After configuring an application, you can export your current settings into a file that can then be imported and used to
configure that application on one or more additional printers.

Exporting and importing a configuration using the Embedded Web Server

You can export configuration settings into a text file, and then import it to apply the settings to other printers.

1

From the Embedded Web Server, click 

Settings

 or 

Configuration

, and then do one of the following:

Click 

Apps

 > 

Apps Management

.

Click 

Device Solutions

 > 

Solutions (eSF)

.

Click 

Embedded Solutions

.

2

From the list of installed applications, click the name of the application you want to configure.

Appendix

12

 


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3

Click 

Configure

, and then do one of the following:

To export a configuration to a file, click 

Export

, and then follow the instructions on the computer screen to save

the configuration file.

Note: 

If a 

JVM Out of Memory

 error occurs, then repeat the export process until the configuration file

is saved.

To import a configuration from a file, click 

Import

, and then browse to the saved configuration file that was

exported from a previously configured printer.

Notes:

Before importing the configuration file, you can choose to preview it first.

If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click 

Apply

.

Appendix

13

 


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Notices

Edition notice

November 2012

The following paragraph does not apply to any country where such provisions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.

For Lexmark technical support, visit 

http://support.lexmark.com

.

For information on supplies and downloads, visit 

www.lexmark.com

.

If you don't have access to the Internet, you can contact Lexmark by mail:

Lexmark International, Inc.
Bldg 004-2/CSC
740 New Circle Road NW
Lexington, KY 40550
USA

© 2012 Lexmark International, Inc.

All rights reserved.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.

Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.

All other trademarks are the property of their respective owners.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,

Notices

14

 


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as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.

Notices

15

 


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Index

A

accessing application configuration
settings 

using the Embedded Web

Server  12

adding source report folder  4
application configuration settings 

accessing  12

application error 

troubleshooting  10

applications 

licensing  12

C

cannot print or view reports  11
cannot retrieve forms and
reports  10
configuring device settings  5
configuring logging options  6
customizing the display icon  5

D

device settings 

configuring  5

display icon 

customizing  5

Downtime Reporting 

overview  3

E

editing source report folder  4
Embedded Web Server 

accessing application

configuration settings  12

retrieving files  8

exporting a configuration 

using the Embedded Web

Server  12

exporting a configuration using the
Embedded Web Server  12

F

forms 

cannot print or view  11
cannot retrieve  10
retrieving from printer  8
retrieving from Web  8

I

importing a configuration 

using the Embedded Web

Server  12

importing a configuration using the
Embedded Web Server  12

L

license error  11
licensing applications  12
logging 

configuring options  6

logging options 

configuring  6

N

notices  14

O

overview  3

P

Port 9444 

configuring printer driver  7

print to application 

configuring printer driver  7

printer 

retrieving files  8

R

reports 

cannot print or view  11
cannot retrieve  10
retrieving from printer  8
retrieving from Web  8

retrieving files 

from printer  8
from Web  8

S

source report folder 

adding  4
editing  4

T

troubleshooting 

an application error has

occurred  10

cannot print or view reports  11
cannot retrieve forms and

reports  10

license error  11

W

Web 

retrieving files  8

Index

16