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Lexmark Apps Administrator's Manual

Made by: Lexmark
Type: Administrator's Guide
Category: Printer
Pages: 17
Size: 0.15 MB

 

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Multi Send

Administrator's Guide

November 2012

www.lexmark.com

 


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Contents

Overview.....................................................................................................3

Configuring Multi Send.................................................................................4

Adding a profile.........................................................................................................................................4

Editing or deleting a profile.......................................................................................................................7

Using Multi Send..........................................................................................8

Scanning documents using Multi Send......................................................................................................8

Troubleshooting...........................................................................................9

Multi Send troubleshooting......................................................................................................................9

Appendix....................................................................................................14

Notices.......................................................................................................16

Index..........................................................................................................17

Contents

2

 


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Overview

Multi Send

 is an application that lets you scan a document and then send the scanned document to multiple destinations.

The application requires available space on the printer hard disk.

Overview

3

 


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Configuring Multi Send

Adding a profile

1

Access the application configuration settings from the Embedded Web Server.

2

From the Profiles section, click 

Add

, and then customize the settings.

Home Screen

Type a new icon text, which will appear above the icon on the home screen.

Click 

Browse

 to browse to a new icon image file to represent the profile on the home screen.

Click 

Browse

 to browse to a new image file which will appear while the profile icon is being pressed.

Delivery Options

Select

To

Copy

Print the scanned document.

FTP

Send the scanned document to a configured FTP location.

E

mail

Send the scanned document to a valid e

mail address.

Remote Copy

Print the scanned document on a configured remote printer.

Share Folder

Upload the scanned document to a configured network share folder.

Fax

Send the scanned document to a fax number.

Note: 

The application supports faxing only in black and white.

Allow user to enter
filename

Let the user create a unique file name for the scanned documents.

Notes:

In the “Default filename” field, you may also type a default file name for each of the
scanned document.

If you allow the user to create a unique file name for the scanned document, then the
user-created file name overwrites the default file name.

Append Timestamp

Include a time stamp in the file name of the scanned document.

Note: 

You may select one or more destinations.

Network Shared Folder Settings

Make sure you select 

Share Folder

 in the section “Delivery Options” on page 4.

a

Type the correct path to the network folder in the Share Path field.
An example is 

\\sharedserver\sharedfolder

.

b

In the “Share Folder 

 

Domain” field, type the domain to which the user belongs. This field is optional.

c

In the “Share Folder 

 

Username” field, type a valid user name.

Configuring Multi Send

4

 


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d

In the “Share Folder 

 

Password” field, type the corresponding password.

e

From the Authentication Type menu, select a security protocol for authenticating the user.

Note: 

This option is supported only in printers running version 2.0 or later of the Embedded Solutions

Framework (eSF). To view the complete list of supported printers for each version of the Embedded Web
Server, see the 

Readme

 file.

FTP Server Settings

Make sure you select 

FTP

 in the section “Delivery Options” on page 4.

a

In the “FTP Server Address” field, type the IP address or host name of the FTP location.

b

In the “FTP Server User Id” field, type a valid user name.

c

In the “FTP Server Password” field, type the corresponding password.

E

mail Settings

Make sure you select 

E

mail

 in the section “Delivery Options” on page 4.

a

Select 

Enable Device Shortcut

 to create a shortcut icon for e-mailing scanned documents.

b

In the Shortcut Number field, enter the number to assign as a shortcut to the e-mail addresses for the profile.

1

You may use 

only

 the shortcut numbers specified in the Manage Shortcuts section. To view preconfigured

shortcut numbers, click 

Settings

 > 

Manage Shortcuts

 > 

E-mail Shortcut Setup

.

Notes:

Only the e-mail addresses specified in the preconfigured shortcut numbers are used. All other default
settings must be defined in the Scan Settings section when adding or editing the profile.

Shortcut numbers not specified in the E-mail Shortcut Setup section are 

not

 valid.

2

If you do not want to use the shortcut numbers from the E-mail Shortcut Setup section, then do the following:

a

Clear the 

Enable Device Shortcut

 check box.

b

In the “Shortcut Number” field, enter 

0

.

c

In the “To” field, type the e-mail addresses. Use a comma to separate multiple e-mail addresses.

3

In the Subject field, type a default e-mail title for the profile.

Copy Settings

Make sure you select 

Copy

 in the section “Delivery Options” on page 4.

a

In the “Default number of copies” field, enter a value to specify the default number of copies to print for each
scanned document.

b

If you want to allow the user to specify the number of copies to print for each scanned document, then select

Prompt for number of copies

.

Note: 

If you select 

Prompt for number of copies

, then the user

specified number of copies will override the

value in the “Default number of copies” field.

Configuring Multi Send

5

 


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Remote Copy Settings

Make sure you select 

Remote Copy

 in the section “Delivery Options” on page 4.

a

In the “Remote Printer Address(es)” field, type the IP address of the remote printer where you want to send
the scanned document. Use a comma to separate multiple IP addresses.

b

In the “Default number of copies” field, enter a value to specify the default number of copies to print for each
scanned document.

c

If you want to allow the user to specify the number of copies to print for each scanned document, then select

Prompt for number of copies

.

Note: 

If you select 

Prompt for number of copies

, then the user

specified number of copies will override the

value in the “Default number of copies” field.

Fax Settings

Notes:

Make sure you select 

Fax

 in the section “Delivery Options” on page 4.

When you scan a color document for faxing, the faxed document will be in black and white.

To view the complete list of supported printers for each version of the Embedded Web Server, see the

Readme

 file.

a

Select 

Enable Device Shortcut

 to create a shortcut icon for faxing the scanned document.

b

In the “Shortcut Number” field, enter the number to assign as a shortcut to the fax numbers.

1

You may use 

only

 the shortcut numbers specified in the Manage Shortcuts section. To view preconfigured

shortcut numbers, click 

Settings

 > 

Manage Shortcuts

 > 

Fax Shortcut Setup

.

Notes:

Only the fax numbers specified in the preconfigured shortcut numbers are used. All other settings
must be defined in the Scan Settings section when adding or editing the profile.

Shortcut numbers not specified in the Fax Shortcut Setup section are 

not

  valid.

2

If you do not want to use the shortcut numbers from the Fax Shortcut Setup section, then do the following:

a

Clear the 

Enable Device Shortcut

 check box.

b

In the “Shortcut Number” field, enter 

0

.

c

In the “Fax Number(s)” field, enter the default fax number for the profile.

Note: 

If you clear the 

Enable Device Shortcut

 check box but you do not enter a value in the Fax Number(s)

field, then the fax settings appear on the printer home screen.

Scan Settings

Show Scan Settings

—Select this option to allow manual adjustment of scan settings.

Show Scan Preview

—Select this option to let users preview the scanned document before scanning.

Scan Sides (Duplex)

—Select 

1 sided

 to specify that the device will scan only one side of a document. If you want

the device to scan both sides of the document, then do either of the following:

Select 

2 sided (Short Edge)

 to scan two-sided documents that are bound along the short edge of the paper.

Select 

2 sided (Long Edge)

 to scan two-sided documents that are bound along the long edge of the paper.

Scan Resolution

—Adjust the quality of the scanned document.

Scan Color

—Select 

On

 to scan the document in color, or 

Off

 to scan it in black and white.

Configuring Multi Send

6

 


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Scan Contrast

—Specify a setting to increase or decrease the level of contrast for the scanned document.

Scan File Format

—Specify the output format (TIF, JPG, or PDF) of the scanned document.

Notes:

The JPG file format does not support saving multiple pages into one file. If you want to allow users to
save multiple scanned pages into one file, then use either TIFF or PDF as the scan file format.

For printers running version 2.0 or later of the Embedded Solutions Framework, Secure PDF and XPS are
also available. However, the Secure PDF option does 

not

 work with Copy and Remote Copy destinations.

For printers running version 1.2 of the Embedded Solutions Framework, the Fax destination works 

only

with the TIFF option.

To view the complete list of supported printers for each version of the Embedded Web Server, see the

Readme

 file.

Confirmation Page

Select 

Display Confirmation Page

 to view the confirmation page on the printer control panel.

Select 

Print Confirmation Page

 to print the confirmation page.

Select 

E-mail Confirmation Page

 to send the confirmation page to a valid e-mail address.

In the “E-mail To” field, type the e-mail address where the confirmation page will be sent. Use a comma to
separate multiple e-mail addresses.

Notes:

You can select one or more types of confirmation.

A confirmation page displays the status of the Send tasks after each scan job.

3

Save or discard your changes.

Editing or deleting a profile

1

Access the application configuration settings from the Embedded Web Server.

2

From the Profiles section, select a profile, and then do either of the following:

To edit the profile, click 

Edit

.

a

Make the necessary changes to the profile.

b

Click 

Apply

 to save your settings.

To delete the profile, click 

Delete

 > 

Remove

.

Configuring Multi Send

7

 


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Using Multi Send

Scanning documents using Multi Send

1

Load the document into the scanner.

Note: 

Documents may be loaded into the scanner in multiple ways. For more information, see the 

User's Guide

that came with the printer.

2

From the printer home screen, touch the profile icon containing the destination or destinations where you want to
send the scanned document.

3

Depending on how the profile has been configured, some additional job options may be available when scanning
a document. Follow the instructions on the printer home screen to customize the options or enter the necessary
information.

Note: 

These job options are configured when your system support person creates the profile. For more

information on the existing profiles, contact your system support person.

4

Depending on how the profile has been configured, you may be prompted to adjust the scan options. Change the
settings if necessary, and then touch 

Scan It

.

5

To scan additional documents, load the next document into the scanner, and then touch 

Accept and Continue

.

Otherwise, touch 

Finish the Job

.

Using Multi Send

8

 


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Troubleshooting

Multi Send troubleshooting

An application error has occurred

Try one or more of the following:

C

HECK

 

THE

 

SYSTEM

 

LOG

1

Obtain the printer IP address:

From the printer home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: 

An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2

Open a Web browser, and then type the printer IP address in the address field.

The Embedded Web Server appears.

3

From the navigation menu on the left, click 

Settings

 or 

Configuration

, and then do one of the following:

Click 

Apps

 > 

Apps Management

.

Click 

Device Solutions

 > 

Solutions (eSF)

.

Click 

Embedded Solutions

.

4

Click the 

System

 tab > 

Log

.

5

From the Filter menu, select an application status.

6

From the application menu, select an application, and then click 

Submit

.

A

DJUST

 

THE

 

SCAN

 

SETTINGS

Note: 

This applies only to applications that support scanning.

In the application configuration settings, select a lower scan resolution. You can select 

Off

 or a lower resolution from

the Scan Color menu.

C

ONTACT

 

YOUR

 

SOLUTIONS

 

PROVIDER

If you still cannot isolate the problem, then contact your solutions provider for additional help.

Troubleshooting

9

 


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Documents are not scanning in color

C

ONFIGURE

 

THE

 

APPLICATION

 

TO

 

SCAN

 

DOCUMENTS

 

IN

 

COLOR

1

Access the application configuration settings from the Embedded Web Server.

2

From the Scan Color menu, select 

On

.

3

Click 

Apply

 or 

OK

 to save the changes.

Cannot print PDF files

I

F

 

YOU

 

CANNOT

 

PRINT

 

A

 PDF 

FILE

THEN

 

MAKE

 

SURE

 

IT

 

IS

 

NOT

 

ENCRYPTED

Secure PDF files or PDF files with passwords cannot be printed using the application. These are not supported on
devices running the Embedded Solutions Framework.

To print PDF files using the application, make sure the files can be opened without the need for passwords.

A network destination stopped working or is invalid

Try one or more of the following:

M

AKE

 

SURE

 

DESTINATION

 

IS

 

SHARED

 

AND

 

HAS

 

A

 

VALID

 

NETWORK

 

ADDRESS

Check that the folder or source file is set to be shared across the network.

If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.

M

AKE

 

SURE

 

THE

 

PRINTER

 

IS

 

CONNECTED

 

TO

 

THE

 

NETWORK

Make sure that all appropriate network cables are securely connected and that the network settings of the printer
are correctly configured. For information on networking the printer, see the 

Networking Guide

 on the 

Software and

Documentation

 CD that came with the printer.

M

AKE

 

SURE

 

THE

 

USER

 

NAME

 

AND

 

PASSWORD

 

IS

 

CORRECT

Make sure you typed the correct user name and password needed to connect to the destination folder.

I

F

 

THE

 

SOURCE

 

FILE

 

AND

 

PRINTER

 

RESIDE

 

IN

 

DIFFERENT

 

DOMAINS

THEN

 

MAKE

 

SURE

 

THE

 

DOMAIN

INFORMATION

 

IS

 

SPECIFIED

If the source file exists within a different domain than the printer, then you can edit the destination from the
application configuration page and enter the appropriate domain information in the Network Address and Network
Domain fields. If you do not know the network address of the computer where your source file resides, then consult
your system support person.

You can also add the domain name to the Domain Search Order list under the printer network setup.

Troubleshooting

10

 


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C

HECK

 

THE

 

SYSTEM

 

LOG

 

FOR

 

RELEVANT

 

DETAILS

1

Obtain the printer IP address:

From the printer home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: 

An IP address appears as four sets of numbers separated by periods, such as 

123.123.123.123

.

2

Open a Web browser, and then type the printer IP address in the address field.

The Embedded Web Server page appears.

3

From the navigation menu on the left, click 

Settings

 or 

Configuration

, and then do one of the following:

Click 

Apps

 > 

Apps Management

.

Click 

Device Solutions

 > 

Solutions (eSF)

.

Click 

Embedded Solutions

.

4

Click the 

System

 tab > 

Log

.

5

From the Filter menu, select an application status.

6

From the Application menu, select an application, and then click 

Submit

.

Printer cannot scan to the selected destination

M

AKE

 

SURE

 

THE

 

DESTINATION

 

IS

 

VALID

Verify that the destination is valid in the application configuration settings.

If the destination has been moved, then the network address may have changed. The destination network address
can be accessed from the Embedded Web Server.

I

F

 

THE

 

PRINTER

 

AND

 

DESTINATION

 

RESIDE

 

IN

 

DIFFERENT

 

DOMAINS

THEN

 

MAKE

 

SURE

 

THE

 

DOMAIN

INFORMATION

 

IS

 

SPECIFIED

If the destination exists within a different Windows domain than the printer, then you can edit the destination from
the application configuration page and enter the appropriate Windows domain information in the domain field as
part of the Network Folder Address. You can also add the domain name to the Domain Search Order list under the
printer network setup.

M

AKE

 

SURE

 

THE

 

FIREWALL

 

SOFTWARE

 

IS

 

ALLOWING

 

COMMUNICATION

If the destination resides on a computer that uses a newer version of the Windows operating system (Windows XP
or later), and the Windows Firewall is enabled, then the printer may have difficulty sending information to the
destination if the destination and the printer reside on different subnets. The Windows Firewall must either be
configured to allow communication with the subnet the printer resides on, or the destination should be set up on
the same subnet as the printer. For more information, contact your system support person.

Troubleshooting

11

 


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M

AKE

 

SURE

 

A

 

FILE

 

WITH

 

THE

 

DEFAULT

 

FILE

 

NAME

 

DOES

 

NOT

 

ALREADY

 

EXIST

 

IN

 

THE

 

DESTINATION

If the three configuration settings for the File Name section of the application configuration page are not selected
(allow user to enter file name; append time stamp; overwrite existing file), and a file using the default file name
already exists within the destination, then there will be no method in place to distinguish the newly scanned file from
the file present in the destination. The printer will not be able to overwrite the old file, the new file will not receive
a time stamp to differentiate it from the old file, and the user will not be able to give the new file a different name.
In this case, the old file must either be removed from the destination, or one of the previously mentioned settings
must be turned on.

M

AKE

 

SURE

 

THE

 

NETWORK

 

IS

 

FUNCTIONING

 

AND

 

THE

 

PRINTER

 

CAN

 

COMMUNICATE

Verify all network connections and that the network settings of the printer are configured appropriately. For
information on networking the printer, see the 

Networking Guide

 on the 

Software and Documentation CD

 that came

with the printer.

F

OR

 

NETWORKS

 

USING

 LDAP 

AUTHENTICATION

MAKE

 

SURE

 LDAP 

SETTINGS

 

HAVE

 

BEEN

 

CONFIGURED

CORRECTLY

Verify that LDAP settings are configured appropriately in your printer setup, and in the setup dialog. For more
information on LDAP settings, contact your system support person.

M

AKE

 

SURE

 

YOU

 

HAVE

 

PERMISSION

 

TO

 

SAVE

 

SCANS

 

TO

 

THIS

 

DESTINATION

On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server,
change the user home folder to match the contents of the Path Suffix field.

Cannot communicate with the remote printer

Try one or more of the following:

M

AKE

 

SURE

 

THE

 

REMOTE

 

PRINTER

 

IS

 

TURNED

 

ON

 

AND

 

READY

M

AKE

 

SURE

 

THE

 

REMOTE

 

PRINTER

 

AND

 

THE

 

ORIGINATING

 

PRINTER

 

ARE

 

CONNECTED

 

TO

 

THE

 

NETWORK

Make sure all appropriate network cables are securely connected and the network settings of the printer are correctly
configured. For information on networking the printer, see the printer 

User's Guide

 or the 

Software and

Documentation

 CD that came with the printer.

S

ELECT

 

ANOTHER

 

REMOTE

 

PRINTER

If multiple remote printers have been configured, then select another remote printer where you want to send the
copy job.

Troubleshooting

12

 


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License error

Try one or more of the following:

M

AKE

 

SURE

 

THE

 

APPLICATION

 

IS

 

LICENSED

Applications require a license to run.

For more information on purchasing a license, contact your Lexmark representative.

M

AKE

 

SURE

 

THE

 

LICENSE

 

IS

 

UP

TO

DATE

Make sure the license for the application has not yet expired. Check the license expiry date using the Embedded Web
Server.

Troubleshooting

13

 


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Appendix

Accessing application configuration settings using the
Embedded Web Server

1

Obtain the printer IP address:

From the printer home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: 

An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2

Open a Web browser, and then type the printer IP address in the address field.

The Embedded Web Server appears.

3

From the navigation menu on the left, click 

Settings

 or 

Configuration

, and then do one of the following:

Click 

Apps

 > 

Apps Management

.

Click 

Device Solutions

 > 

Solutions (eSF)

.

Click 

Embedded Solutions

.

4

From the list of installed applications, click the application you want to configure, and then click 

Configure

.

Exporting and importing a configuration using the Embedded
Web Server

You can export configuration settings into a text file, and then import it to apply the settings to other printers.

1

From the Embedded Web Server, click 

Settings

 or 

Configuration

, and then do one of the following:

Click 

Apps

 > 

Apps Management

.

Click 

Device Solutions

 > 

Solutions (eSF)

.

Click 

Embedded Solutions

.

2

From the list of installed applications, click the name of the application you want to configure.

3

Click 

Configure

, and then do one of the following:

To export a configuration to a file, click 

Export

, and then follow the instructions on the computer screen to save

the configuration file.

Note: 

If a 

JVM Out of Memory

 error occurs, then repeat the export process until the configuration file

is saved.

To import a configuration from a file, click 

Import

, and then browse to the saved configuration file that was

exported from a previously configured printer.

Notes:

Before importing the configuration file, you can choose to preview it first.

If a timeout occurs and a blank screen appears, then refresh the Web browser, and then click 

Apply

.

Appendix

14

 


background image

Licensing applications

Applications require a valid electronic license to run on select printers.

For more information on purchasing a license for an application, or for any other licensing information, contact your
Lexmark representative.

Appendix

15

 


background image

Notices

Edition notice

November 2012

The following paragraph does not apply to any country where such provisions are inconsistent with local law:

LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain
transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or
the programs described may be made at any time.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make
these available in all countries in which it operates. Any reference to a product, program, or service is not intended to
state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,
or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification
of operation in conjunction with other products, programs, or services, except those expressly designated by the
manufacturer, are the user’s responsibility.

For Lexmark technical support, visit 

http://support.lexmark.com

.

For information on supplies and downloads, visit 

www.lexmark.com

.

© 2012 Lexmark International, Inc.

All rights reserved.

GOVERNMENT END USERS

The Software Program and any related documentation are "Commercial Items," as that term is defined in 48 C.F.R.
2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R.
12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4,
as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S.
Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users
pursuant to the terms and conditions herein.

Trademarks

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United
States and/or other countries.

Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.

All other trademarks are the property of their respective owners.

Notices

16

 


background image

Index

A

accessing application configuration
settings 

using the Embedded Web

Server  14

adding a profile  4
application configuration settings 

accessing  14

application error 

troubleshooting  9

applications 

licensing  15

C

cannot communicate with the
remote printer  12
cannot print PDF files  10

D

deleting a profile  7
documents 

troubleshooting, scanning in

color  10

documents are not scanning in
color  10

E

editing a profile  7
Embedded Web Server 

accessing application

configuration settings  14

exporting a configuration 

using the Embedded Web

Server  14

exporting a configuration using the
Embedded Web Server  14

I

importing a configuration 

using the Embedded Web

Server  14

importing a configuration using the
Embedded Web Server  14

L

license error  13

licensing applications  15

M

Multi Send 

overview  3

N

notices  16

O

overview 

Multi Send  3

P

profile 

adding  4
deleting  7
editing  7

S

scanning documents 

using Multi Send  8

T

troubleshooting 

a network destination stopped

working or is invalid  10

an application error has

occurred  9

cannot communicate with the

remote printer  12

cannot print PDF files  10
documents are not scanning in

color  10

license error  13
printer cannot scan to selected

destination  11

Scan to Network  10

Index

17