GENZE e101 Owner's Manual - User Manual

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WARRANTY CERTIFICATE (FOR BICYCLE)

Please note that this certificate with the date of purchase indicated must

be presented when a request is made for the warranty service.

Product Name:

Model:

Serial Number:

Telephone:

Date of Sale:

Customer Support: 1-855-GO-GENZE

Store Name:

Address:

Electric Bicycle Ownerʼs Manual

www.genze.com

1-855-GO-GENZE

www.genze.com

02 / 03

Table of Contents

1. Welcome and Congratulations

4-5

2. Identifying the Main Components

8-11

4. Safety and Riding Instructions

6-7

3. Pre-Ride Checklist

12-15

5. Assembly and Adjustment

16-18

6. How to Operate an Electric Bicycle

19-20

7. Inspection, Maintenance, and Dimensions

8. Instructions for Riding Your Electric Bicycle

IMPORTANT!

THIS PRODUCT IS NOT INTENDED

FOR OFF-ROAD USE.

YOUR INSURANCE POLICIES MAY

NOT PROVIDE COVERAGE FOR

ACCIDENTS INVOLVING THE USE

OF THIS BICYCLE.

TO DETERMINE IF COVERAGE IS

PROVIDED, YOU SHOULD CONTACT

YOUR INSURANCE COMPANY.

06 / 07

1. Check that the front and rear brakes are properly

adjusted. Squeeze the front brake lever (left) and the rear

brake lever (right) with your e-bike at a standstill and the

center stand in the upright position, then apply full pressure

to one pedal. The e-bike should not move forward if the

brakes are adjusted properly.

2. Check that the handle stem and the seat post are

fully tightened.

3. Check the front and rear wheels to ensure that they are

secure. Ensure that the hub nuts on the front (15mm) and

rear wheel (19mm) are securely fastened.

4. Check tire pressure (found on the tireʼs sidewall).

Do not overinflate.

5. Ensure the seat quick-release clamp is secured and that the

seat and seat post do not have any movement.

6. Check the pedals and the gear crank to ensure that they

are secure.

7. Check that side reflectors are in place and free from

damage and contamination.

8. Check the frame and the front fork for any deformation.

9. Ensure that the front wheel and the handlebars are set in

the correct orientation.

10. Secure any loose fitting pants to your leg with a band or

other similar means.

11.For your safety, always wear protective clothing (helmet,

biking gloves) each time you ride your e-bike.

GenZe recommends reviewing the local ordinances in your area

regarding safety equipment requirements when riding an electric

bicycle.

12. If a child intends to use your e-bike, make sure that he/she

wears protective clothing (including a helmet, knee pads,

elbow pads, and/or wrist protection). Check your state

regulations to determine the minimum age requirement for

e-bike use in your area.

• In this manual, there are three signs used to alert you of the

degree of danger associated with riding: Danger, Warning,

and Caution.

Danger

Warning

Caution

Indicates an imminently hazardous situation

which is liable to result in death or serious

personal injury.

Indicates a potentially hazardous situation

which could could result in death or serious

personal injury.

Indicates a potentially hazardous situation

which may result in minor or moderate person-

al injury.

3. Pre-Ride Checklist

08 / 09

4. Riding Instructions

Do not ride tandem on

your e-bike under any

circumstances.

Do not ride while

walking a pet or when

holding an object.

Do not ride on rough trails,

including mountain trails.

Do not step on your e-bike to

reach something above

your head.

Do not use your e-bike to do “tricks”

such as pulling a wheelie, performing

jumps, or riding down stairs.

Do not ride under the

influence of alcohol or

any other substances.

• Read the entirety of this userʼs manual carefully before your

first ride and fully abide by the warnings and guidelines

listed.

• Misuse of your e-bike can result in injury.

• Although your e-bike was produced with strict quality

assurance practices, there may be a possibility of damage

during transit. If you identify any defect with your bike upon

receiving it, please contact us at

1-855-GO-GENZE

• Consult your retailer before riding an e-bike if you are

over 230 lbs.

Make sure that wires are not entangled

Warning

Riding with the wires entangled may

cause the brake to be applied unexpect-

edly or not to work properly.

Make sure that the seat is held securely

before every ride

Danger

Make sure that the minimum insertion

mark on the seat post is not visible

beyond the bike frame
If you are unsure about whether the seat

post is secure, loosen it via the quick

release and then fasten it again securely.

NORMAL

ENTANGLED

4. Riding Instructions

Do not only use your front brake.

Ensure the kickstand is

up before every ride.

Applying the brakes abruptly

on a wet or icy surface may

cause the bike to skid

uncontrollably.

Avoid wearing loose-fitting clothing

that might get caught in the e-bikeʼs

chain or in other moving parts.

Refrain from cycling in high

heels, slippers, sandals, or

while barefoot. Always wear

closed toed footwear while

riding your GenZe e-bike.

Placing an excessive load on your

bike may cause you to lose

control.

Creak!

10 / 11

Always use proper

hand signals.

If you are a beginner, make sure you practice in a large open

area before riding on public roads.

Do not allow anyone who does not know how to control an

e-bike to ride your e-bike.

Make sure that your e-bike is set to pedal-assist “1” and is in first

gear before you ride and pedal slowly at first to avoid unexpect-

ed acceleration.

24 / 25

Riding Using Pedals When the Power Switch on the E-Bike is Off

8. Instructions for Riding

Your Electric Bicycle

• Install the battery.

• Turn the e-bike on.

• You can use your bike in pedal-assist mode (modes 1, 2, 3, 4,

and 5) or in throttle-mode by setting the mode to “0” and

twisting the throttle to apply power. Pedal-assistance will not

function when in mode “0”

• When the system is powered on, it will always default to

pedal-assist mode “1”.

• Starting at Pedal Assist 1 is recommend to avoid an accident

and to prevent sudden acceleration.

• Pedal slowly at Pedal Assist 1 to start the motor.

• The motor starts providing assistance when the pedal crank

rotates at least 45 degrees and sufficient pedaling force is

being applied.

• Using the “+” and “-“ buttons, adjust the pedal-assist modes to

suit you while riding. The higher the mode number, the greater

level of pedal assistance provided.

• “NORMAL” mode will provide pedal assistance up to 13.5

MPH, regardless of the level selected. This mode is recommend

ed for most riders as the torque assistance is moderate.

• “POWER” mode will provide pedal assistance up to 16.5 MPH,

regardless of the level selected. This mode is recommend for

experienced riders only and is especially helpful when riding

into headwinds and up larger hills. However, battery consump

tion is higher in this mode.

• Engaging either brake will deactivate the motor. Once both

brakes are released, the motor will resume operation if pedaling

continues or if the throttle is twisted if in mode “0”.

• Remove the battery if you will not be using the e-bike for an

extended period of time.

• This function is the same as riding a regular bicycle.

Parts that require lubrication
and where to check before a ride

e102

Rear brake

Brake lever

Front Brake

Handle stem

Handlebar

Seatpost

Chain

Rim

Pedal

Hub nut

Tire

No lubrication

Brake lever

(front and rear)

Chain (lubricate

while pedaling)

Rear derailleur

(Lubricate the

moving part)

Front derailleur

(Lubricate the

moving part)

Motor:

• Do not attempt to disassemble the electric motor on your own.

Consult your local authorized retailer or a GenZe service center to

check parts for wear or to lubricate applicable components.

Find your nearest location by calling us at 1-855-GO-GENZE.

• Check that the motor is securely assembled before every ride.

If it is loose, contact your local authorized GenZe retailer or a

GenZe Service Center.

Genze recommends that you do not modify your e-bike on your own.

modification. Any damage to your e-bike caused by modifications not

approved by or completed by GenZe may void your product warranty.

You are required to follow all traffic laws, regulations, and signals

when you ride your e-bike. Please familiarize yourself with your local

ordinances.

7. Inspection, Maintenance

and Dimensions

NOTES

12 / 13

5. Assembly and Adjustment

Correct Riding Position

• The correct riding position allows you to safely maneuver

the handlebar and apply the brakes when needed.

• You should be able to reach one foot to the ground

comfortably when stopped.

• There should be at least a 2-inch gap

between yourself and the top tube

when you are standing over

the e-bike.

(this applies to the e101 only)

Seat Assembly and Height Adjustment

1. Insert the seat post into the frame until the maximum height

marks are no longer visible. Next, adjust the seat post to

the appropriate height by standing next to the seat and

adjusting it until it is approximately level with your hip

bone. Do not raise the seat higher than the maximum seat

height limit as marked on the seat post. Tighten the jam nut

as necessary and clamp the lever to securely fasten the seat.

2. Securing the quick-release clamp should only take enough

force to leave an imprint on your hand. Do not force the

clamp shut. If it feels too tight to close, loosen the jam nut

enough to permit the clamp to close with the proper amount

of force. If you have questions, check with your retailer or

GenZe authorized service center for proper installation

instructions as the seat height will vary depending on the

riderʼs height.

Wheel Installation

•If you received your e-bike without the front wheel installed,

install the front wheel using a 15mm wrench and tighten the

axle nuts.

•If they are ever removed for maintenance and or repairs,

make sure that the front and rear wheel wheels are

reinstalled correctly with their axles fully seated as shown in

figures 1 and 2 below. Note that the rear wheel requires a

19mm wrench for removal and installation.

Top tube

Approx. 5cm

Insertion mark

(LOWER LIMIT)

Insertion mark

(UPPER LIMIT)

Seatpost

Open

Closed

QR lever

Adjusting nut

Seatpost

Open

Closed

QR Lever

Figure 1

Figure 2

14 / 15

• Fasten the quick release lever on the axle as shown in

Figures 3 and 4 below.

• You should exert considerable force when fastening the

quick release. If the lever opens with ease, it may not have

been securely fastened.

Tire Inflation

• Fill tires to recommended pressure as indicated on the

sidewall of the tire.

Pedal Assembly

*Make sure that the pedals are mounted on their respective

sides, as labeled. Failure to do so will prevent their being

removed or reattached.*

• The left and right pedals are fastened by screws rotating

in the opposite directions.

• The pedal with “R” marked on one side is the Right Pedal.

The pedal with the “L” marked on one side is the Left Pedal.

• Use a 15mm spanner and make sure that the pedal axle

and the gear crank arm are perpendicular to each other

when attaching the pedals.

5. Assembly and Adjustment

Figure 3

Figure 4

To tighten

Closed

Open

Adjusting nut

Quick release lever

Lever

Warning

•Please use extra caution to keep your fingers away from

the rotating disc brake rotor and spokes. This disc brake

rotor is sharp and can inflict serious injury to your fingers

if caught within the openings of the rotor or spokes.

•If the disc brake is cracked in anyway, contact your

GenZe dealer

•Be careful not to let any grease or oil on the rotor or

pads. This may cause the brakes to not work

or respond correctly.

•Check the brake rotors and cables for any rust or

fraying. If any is found contact your GenZe dealer.

• When removing or installing the tire be sure that the

quick release lever does not interfere with the movement

of the brake rotor.

This could cause a dangerous situation.

20 / 21

6. How to Operate Your Electric Bicycle

1. Battery Indicator Switch – Press to see the indication of

battery charge.

2. Battery Indicators – The battery charge status is indicated in five

levels including the last indicator which will show as red, but only

when the battery is low. Recharge the battery when two or fewer

indicators are shown.

3. Handle – Rotate and hold the key lock to the left and pull the

handle to remove the battery.

4. Recharging Inlet – Located beneath the on/off switch. Connect

the recharging jack here.

Definitions of Highlighted Parts

Recharging the Battery

Recharging Indictor

Green - Fully charged
Red - Charging

1. Fully insert the lower end of the battery into

the battery compartment ensuring that the

bottom edge of the battery lines up with bottom

edge of the compartment.

2. Press the top of the battery into the compart-

ment until the latch engages the battery and it

locks in place.

1. Ensure that the e-bike is at a standstill.

2. Rotate the battery lock counter-clockwise

to unlock.

3. With the lock rotated, pull the handle to

remove the battery.

(As mounted)

How to Remove the Battery

How to Mount the Battery

1. With the battery installed or removed from the frame, connect

the charger to the battery pack.

2. Connect the charger to an 110v power outlet.

3. You can monitor the charging progress by observing the colored

LED lights. When the light is red, the battery is charging. When

the light is green, charging is complete.

4. Once charging is complete, disconnect the charger from the

outlet and disconnect the charging cable from the battery pack.

• Do not move the charger and battery while charging is

in progress.

• Use the charger in a well-ventilated place free from moisture.

Do not leave anything flammable or explosive near

  the charger.
•  Ensure that the charger is out of reach of children.
•  Only use the certified charger provided and always follow the

instructions to recharge correctly.

• To extend the batteryʼs life, recharge it immediately after it

has discharged.

• It is recommended that your e-bike be inspected by an author

ized GenZe dealer or at a GenZe Service Center at least once

a year. Find the nearest to you by calling us at

  1-855-GO-GENZE.
•  If your e-bike fails to work properly, consult your retailer.
•  It is important that your e-bike is well maintained in order to

prolong its life.

• Ensure the brake pads are promptly replaced when they

become worn out.

• GenZe recommends the use of genuine replacement parts.

• Any injury or damage resulting from the failure to fully

understand this manual or negligence will not be covered

under the warranty.

7. Inspection, Maintenance & Dimensions

Frequency

Component

Lubricant

How to Lubricate

Chain

Chain Lube or Light Oil

Brush On or Squirt

Derailleur Pulleys

Chain Lube or Light Oil

Brush On or Squirt

Derailleur

Oil

Oil Can

Brake Levers

Oil

2 Drops from Oil Can

Monthly

Shift Lever

Lithium Based Grease

Disassemble

Freewheel

Oil

2 squirts from Oil Can

Brake Cables

Lithium Based Grease

Disassemble

Yearly

Bottom Bracket/Pedals/Derailleur Cables/Wheel

Bearings/Headset/Seat Post

Lithium Based Grease

Disassemble

Every

Six Months

Weekly

22 / 23

• Recharge the battery fully before leaving it for an extended period

of time. Make sure that it is recharged at least once every 10 days

whether you use it or not. (Note that recharging may not be possi

ble once a battery becomes fully discharged.)

• Protect the battery from rain or moisture, which could cause failure.

• Charge the battery in environments between 15°F and 100°F.

1. On/Off Switch: Turns the system power on or off and controls the

backlight operation. To turn on the system, press the button once. To

turn off the system, press and hold the button two seconds until the

display turns off. To enable the backlight mode for riding in low-light

situations, with the system already turned on, press and quickly

release the button. Complete the same action to turn the backlighting

mode off.

2. Mode Switch: Used to enter into the setup menu for pedal-assist

mode adjustment. To change from “NORMAL” to “POWER” assis

tance modes, press and hold the button for five seconds. The menu

will change to only display the mode selection screen. Using the “+”

or “-“ buttons, you can select either “NORMAL” or “POWER” assist

modes. Once youʼre satisfied with your selection, press the “SET”

button to cycle to the trip odometer. Here, you can reset the trip

odometer by holding down “-“ briefly. Press “SET” once more to

cycle back to the main screen display.

3. Riding Mode Switches: Press to change riding modes between Level

1 (lowest level of assist) and Level 5 (highest level of assist). To cycle

from KPH to MPH, or vice-versa, press and hold both the “+” and

“-“ buttons simultaneously on the pedal assist control module for 5

seconds. To engage the walking mode, press and hold “+”. Releas-

ing the button will immediately cease walking mode. Holding down

“-“ for approximately three seconds will also reset the trip odometer.

4. Riding Speed Indicator: Indicates the current speed of the e-bike.

5. Distance Covered: Indicates the distance the

e-bike has covered.

Names and Functions of the Instrument Panel

6. How to Operate Your Electric Bicycle

Congratulations on the purchase of your new GenZe e-bike!

Before you take your new e-bike for a spin, we encourage

you to read and understand the contents of this manual.

1. Welcome and Congratulations

2. Identifying the Main Components

1. Frame
2. Front Fork
3. Handle Stem
4. Handlebar
5. Tire
6. Rear Hub

7.   Hub Motor
8.   Headset
9.   Rear Derailleur
10. Front Brake
11.  Rear Brake
12. Gear Crank

Model e101

e101

04 / 05

13. Chain
14. Seat
15. Seat Post
16. Pedal
17. Free Wheel
18. Brake Lever

19. Shifting Lever
20. Battery
21. Reflector
22. LCD Display

Model e102

e102

Rear Derailleur

Push the shifting lever

Pull the

shifting lever

Low speed riding

High speed riding

Adjusting gears

Rear derailleur

18 / 19

If your GenZe e-Bike is not shifting correctly you should

contact your local GenZe service or dealer. However, minor

adjustments can be made following these simple instructions:

• Shift to the smallest sprocket; gear 7.

• Check for excessive slack in the exposed derailleur cable.

• Inspect the shifter cable for improper tension or kinks.

•If when selecting the next higher gear the derailleur does not

engage the higher gear, turn the black barrel adjuster (See

figure A) on the derailleur counter-clockwise one or two turns

until the shift is completed. Continue to make small adjust

ments until the derailleur engages the next higher

gear smoothly.

•If the black barrel adjuster cannot be turned any further

there is excessive slack in the cable tension, the cable needs

to be reset (See figure B)

•If when selecting the next lower gear the derailleur does not

engage the lower gear, turn the rearmost adjuster on the

derailleur clockwise one or two turns and attempt the shift

again. Continue to make small adjustments until the derailleur

engages the next lower gear smoothly.

•If excessive drivetrain noise is heard from the derailleur, with

the e-bike on its center stand and after shifting to the highest

(7th) gear, begin turning the pedal crank moderately while

adjusting the screw adjuster on the derailleur marked “H” in

small increments in either direction until the noise is eliminat

ed. Now shift to the lowest (1st) gear and complete the same

task as before, this time with the screw adjuster on the

derailleur marked “L”.

If any drivetrain problems still exist, consult your local retailer

or a GenZe technical service center by calling

1-855-GO-GENZE.

5. Assembly and Adjustment

1. Mounting Bolt
2. Cable and Housing
3. B-Tension Adjuster
4. Barrel Adjuster
5. Cable Bolt
6. Limiter Screws (L&H)
7. Upper Pulley
8. Cage
9. Lower Pulley

How to Adjust Gears

Brake Lever & Caliper

16 / 17

5. Assembly and Adjustment

Adjusting the Brakes using the Brake Caliper:

To adjust the brake pads inside the caliper use a #5 Allen

Wrench by inserting it through the wheel (see figure 6). To

tighten the calipers and bring the pads closer to the rotor so

there is less movement with the brake lever turn the adjusting

bolt using the 5mm Allen wrench clockwise one click at a time

until the brake is tight at the lever but is not rubbing against the

rotor. If you over tighten the caliper, rotate the adjusting bolt

using the Allen wrench counter clockwise one click at a time

until the wheel spins freely and the rotor is not rubbing against

the disc. Please use extra caution to keep your fingers away

from the rotating disc brake rotor and spokes. This disc brake

rotor is sharp and can inflict serious injury to your fingers if

caught within the openings of the rotor or spokes.

• After each adjustment make sure that the wheel spins freely

and that the brake lever action is tight and responsive. It is

good practice to depress the brake lever 10 times before you

complete the job to insure that wheel spins freely and that the

pads do not rub against the rotors.

• A combination of these methods is best for fine tuning the

action in your brake levers and insuring proper and safe

braking. If you need assistance or are unsure of how to

complete these adjustments contact your GenZe certified

Service Station as improper adjustment could

cause serious injury.

This barrel has a knurled outer ring so that it can be adjusted

without tools (see figure 5). Loosen the barrel but do not

remove it from brake lever. Once loose, unscrew the lock ring

until it is adjacent to the barrel. Turn the barrel counter-clock-

wise by hand and check the new tension and action by squeez-

ing the brake lever. When the brake feels tight and the tension

is responsive, properly stopping the wheel, lock the barrel

using the lock ring by turning it clockwise until it is securely

fastened against the brake lever assembly.

1. Barrel Adjuster
2. Lock Ring
3. Brake Lever

4. Brake Caliper
5. Adjustment Bolt
6. Disc Rotor

Figure 5

Figure 6

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