PDF User Manual

Tejovat Smart Home Products

720P HD Smart Video Doorbell 

TJ-SH-DP1000

User Manual

Rev 1.0

1. Introduc on

Tejovat DP1000 is a smart video doorbell which provides 720P HD quality pictures and videos of  

visitor’s on the connected smartphones. The DP1000 gets connected to your home network  

easily through either Wi-Fi, with the help of Smartlink interface or wired Ethernet connec on.  

With ‘Smart Home Cloud’ smartphone app, DP1000 provides user an easy way to have video 

conversa on with the visitors along with controlling the door lock ideally from anywhere. The 

DP1000 provides an alert like phone call on the user’s smartphone when the visitor presses the 

video doorbell’s call bu on.  The DP1000’s smart camera monitors all the ac vi es in front of  

your door which can record photos or videos of the mo on detec on during day and night with 

the help of PIR and night sensors. User can monitor all the ac vi es any  me with the help of  

      their  smartphones or configure the doorbell for recording these ac vi es on the micro SD card.  
      With the help of email push op on, user can have emails of the photo a ached to it when  
      there is a mo on detec on in front of your door.

2. In the Box

•  Smart Video Doorbell (TJ-SH-DP1000) * 1 pc

•  Indoor Chime (bell) * 1 pc

•  12V/1.5A Power Adapter * 1 pc

•  This User Manual * 1 pc

•  Rain Shield * 1pc

•  Screws and 12V Adapter Connec ng Cable

•  Door Lock Connector Cable

3. Before Using the Device DP1000 

Before using the device D 1000, please read the following points carefully.

P

•  If the product is found cracked, deformed or has other anomalies when the package is 

  received, please stop using it immediately and contact the seller or manufacturer.

•  Don’t place the product in the fire, water, high temperature (<60 °C) or low temperature 

  (>20 °C) environment.

•  Don’t disassemble or modify the product to avoid damage to yourself or the product.

•  Use a dry and so  cloth to clean the surface, don’t use chemicals, soap or detergent.

•  If the product is damaged as a result of breach of the warnings above, we will not bear any 

  legal responsibility.

•  Please read warranty terms and condi ons for further details about the warranty.

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4. Overview of Smart Video Doorbell DP1000

4.1 Front Panel

•  PIR Sensor:

 To sense movement of 

  people, animals or other objects with 

  the help of passive infrared technology.

•  IR LED:

 6 IR LED’s used for night vision 

  camera. 

•  Call Bu on:

 To no fy the presence of 

  visitor to owner or the user of the doorbell.

•  Speaker:

  For audio communica on.

•  Microphone:

 For audio communica on.

4.2 Back Panel

•  Reset Bu on:

 To restore the doorbell to 

  the factory se ngs.

•  Power Socket:

 To power the doorbell by 

  DC 12V / 1.5 A supply.

4.3 Main Features

The major features of the smart video doorbell DP1000 device are as below:

  1.  Support both Android and iOS opera ng system.

  2.  No ma er where you are, you could answer your visitors call, control the lock, see the  

    circumstances in front of the door at any  me via mobile apps.

  3.  With the func on of infrared vision, the device can also provide photos and videos during 

                the night  me.
 

  4.  With the func on of mo on detec on, the device can take the photos whenever anything 

    unusual happens in front of the door.

  5.  The smart video doorbell is IP 54 water resistant.

  6.  Several smartphones (up to five users) could connect with one doorbell at the same  me.

  7.  Powered by DC 12V / 1.5 A

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5. Range Test

1.  For longer range applica ons, check if the router is or can be located at the front of the 

  building, preferably near a window or glass as this will greatly extend the range.

2.  If it is not possible to have the Wi-Fi router at the front of the building, consider installing a 

  standard “on the market” Wi-Fi repeater or range extender. These can be purchased as a  

  plug in device and are sold in DIY and consumer electronics stores.

3.  For even greater range, you can alterna vely connect home plug power line adapters to the 

LAN socket on the device and on the home router.

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6. Power Supply

If possible, locate the power supply as close as to the doorbell.

  Note:

 Most technical calls received are due to installers using CAT5 or alarm cable to power 

  the doorbell. Neither are rated to carry enough power (1.5-amp peak). Please use following 

  cable sizes…

  •  Up to 2 meters (6 feet) – Minimum 0.5mm2 (20 gauge) 

  •  Up to 4 meters (12 feet) – Minimum 1mm2 (16 gauge) 

  •  Up to 8 meters (12 feet) – Minimum 1.5mm2 (14 gauge)

7. Installa on Guidelines

Following guidelines can be adopted to install the DP1000 doorbell assuming sa sfactory 

opera on of the doorbell at full Wi-Fi range at desired loca on:

•  Mount the doorbell at the desired height for pedestrian or car users. The camera angle is  

  wide at 140 degrees to cover most scenarios.

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      •  Make sure the availability of electric connec on for power adapter behind the wall where 
 

  you want to fit the doorbell.

•  On stucco, brick or concrete, use the drill bit to drill two holes to install the doorbell as well 

  as one large whole for its power supply in the wall. 

•  If you’re installing on wood or siding you can directly screws with the help of screwdriver. 

  S ll you will require large hole for power supply.

•  Remove the rain shield out of your doorbell to access the moun ng holes and install the 

  screws as shown in figure 1 below.

•  Make connec ons for the power adapter with the help of power connector to the doorbell.

•  Make door lock connec ons as per the instruc ons given in the sec on “Lock Control 

  Wiring”.

•  Fit the doorbell device in the rain shield with the help of two snap joints as shown in the 

  figure 3 below.

•  Tighten the screws as shown in the figure 3 below.

Figure below shows posi on of the snap joints and screw holes along with other details.

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8. Lock Control Wiring

Figure below shows the loca on and the Pin connec ons for door lock.

Electronic lock pin connec on instruc ons are as below:

  1.  For normally open (NO) electromagne c locks, connect J1 ① and ② (The ② is for the 

    public GND).

  2.  For normally closed (NC) electromagne c locks, connect J1 ③ and ② (The ② is for the 

    public GND).

  3.  For normally open (NO) door unlock bu on or alarm input device, connect J1 ④ and ⑤.

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9. One Key to Call 

When visitor press the doorbell’s call bu on, smartphone user receives ring on his/her 

smartphone. User can decide to answer it or hang up. Please note that Smart Home Cloud 

applica on need to be installed on the mobile through either Google Play store or Apple App 

store. Also user need to register, login and connect to doorbell either through the Wi-Fi or 

Ethernet. A er that applica on need to be running in order to receive the ring.

③ A er answering, you can have video call with the visitor, take photos, open the door etc.

  Note: 

Because of restric ons by Apple, your iphone will receive no fica on message first. If 

  your screen is locked, you must swipe the no fica on banner, then unlock the screen.

② Ringing screen appears 

on Smart Phone App; User 

can answer or hang up.

① Visitor press the 

calling bu on.

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10. Indoor Chime

10.1 General Features

•  A er pressing smart video doorbell’s call              bu on, smartphone   and indoor chime 

     rings simultaneously.

•  Smart video doorbell and indoor chime uses 433 

  MHz frequency for their connec on, no need of wiring.

•  Indoor chime operates on DC power (3 x 1.5V AAA 

  ba eries). 

•  Open distance of transmission between smart video 

  doorbell and indoor chime is 300 meters.

•  Smart video doorbell and indoor chime are using 433

  MHz to learn the code. One smart video doorbell can 

  connect to maximum 8 indoor chimes. And an indoor 

  chime can connect to maximum 8 smart video doorbells 

  using 433 MHz.

•  Smart video doorbell chime has been paired before 

  shipping.

•  ① is Volume adjust and ② is Ring tone switch 

  (built-in 52 ring tones can be selected with this).

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10.2 Code Opera on

1.  Switch ON power to the smart video doorbell and indoor chime. 

2.  Long press indoor chime ① volume bu on.

3.  A er 5 seconds, indoor chime will quickly flash it’s light and now it’s status under code. 

4.  Press smart video doorbell’s              call bu on and indoor chime will stop flashing it’s light. 

      This means code change is successful.
 

5.  To change the ringtone, select bu on ② of indoor chime. Every press of this bu on will 

  change the ring tone. Select desired ringtone and then follow step 2 and 3 above.

11. So ware Installa on

11.1 Download and Install the Applica on

•  Please search the 

“Smart Home Cloud”

 on Google Play store for the Android based 

  smartphones and on App Store for the iphones. Look for the icon as shown below in the  

           middle.
 

•  User can also scan the QR code below to download and install the app.

                   Android                                       Smart Home Cloud                                          iOS

11.2 iOS Configura on

11.2.1 Register and Login into Applica on

•  Once applica on is installed properly, open applica on and register for a new user as per 

  onscreen instruc ons. 

① Open App and click on 

the Register bu on.

② Choose  either Register 

by email or Register by phone.

③ Successful registra on 

by Email.

④ Enter username and password 

and press “Login” bu on.

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•  A er successful registra on, login into the applica on.

Note: 

Each user has a unique username/user ID and password. The username is a phone 

  number/ email id or user ID created during successful registra on. 

•  Follow either Smartlink se ngs or Manual Add se ngs depending upon the case.

11.2.2 iOS Smartlink Se ngs

  Note: 

Select Smartlink op on to add device for either first  me or if the device is in the 

  factory reset mode.

Follow steps below to add the device using Smartlink op on:

1.  Power on the smart video doorbell and wait for beep sound. 

2.  Open and login into the Smart Home Cloud Applica on to do the Wi-Fi se ngs. 

  Notes: 

  a) Ensure the Wi-Fi network that you are going to set can connect to the smartphone or iPad 

  normally.

  b)  Make sure to add doorbell using Smartlink within 5 minutes or  ll doorbell produces beep 

  sound otherwise restart (power cycle) the doorbell again.

3.  When doorbell starts and produces beep sound then click “+” bu on to add the new device 

  and follow the steps as per below screen shots.

③ Enter Wi-Fi password and click Next.

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  Note: 

When doorbell gets connected to the router, Connec on Successful message appears 

  in the applica on screen and doorbell produces big beep sound.

11.2.3 Adding Device using Manual Add Op on

Notes:

 a) If you add smart video doorbell for the second or subsequent users, select manual 

  add op on.

  b)  When you use RJ45 cable to connect to the doorbell, choose Manual Add op on only.

  The following screen shot shows how to add device using Manual Add op on.

② Enter device ID and Password. 

Provide device name as per your choice.

① Open App, click “+” bu on, select 

Manual 

③ A er the addi on, the so ware will 

automa cally jump to the device list.

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⑥ A er device addi on, the App will 

automa cally jump to the device List

⑤ A er connec ng Wi-Fi, input the 

device password and click Save bu on on 

the top right corner.

④ Wait for the Wi-Fi connec on.

DP1000 User Manual

11.2.4 Refresh and Remove Device

The following screen shot shows how to refresh and remove doorbell.

11.3 Android Configura on

11.3.1 Register and Login into Applica on

•  Once applica on installed properly, open applica on and register for a new user as per 

  onscreen instruc ons. 

① Open App and click on the Register 
bu on.

②Choose either Register by email or 
Register by phone.

① For removing the device, push the 

device screen to the right side.

② To refresh pull the screen below

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•  A er successful registra on, login into the applica on.

  Note: 

Each user has a unique username/user ID and password. The username is a phone  

  number/ email id or user ID created during successful registra on. 

11.3.2 Android Smartlink Se ngs

  Note: 

Select Smartlink op on to add device for either first  me or if the device is in the 

  factory reset mode.

Follow steps below to add the device using Smartlink op on:

  1.  Power on the smart video doorbell and wait for beep sound. 

  2.  Open and login into the Smart Home Cloud Applica on to do the Wi-Fi se ngs. 

  Notes: 

  a)  Ensure the Wi-Fi network that you are going to set can connect to the smartphone or iPad 

  normally.

  b)  Make sure to add doorbell using Smartlink within 5 minutes or  ll doorbell produces  

  beep sound otherwise restart (power cycle) the doorbell again.

  3.  When doorbell starts and produces beep sound then click “+” bu on to add the new 

    device and follow the steps as per below screen shots.

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③Successful registra on by Email

④ Enter username and password 

and press “Login” bu on.

DP1000 User Manual

  Note: 

When doorbell gets connected to the router, Connec on Successful message 

  appears on the applica on screen and doorbell produces big beep sound.

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④Wait for the Wi-Fi connec on.

⑤A er connec ng Wi-Fi, setup the 
device password and click Save bu on on 
the top right corner.

⑥A er the device addi on, the app will 
automa cally jump to the device list.

①Open APP, click “+” bu on, select 
 Smartlink.

② Click on Next when finished.

③Enter Wi-Fi password and click Next.

DP1000 User Manual

11.3.3 Adding Device using Manual Add Op on

  Notes: 

  a) If you add smart video doorbell for the second or subsequent users, select manual add 

  op on.

  b) When you use RJ45 cable to connect to the door bell, choose Manual Add op on only.

The following screen shot shows how to add device using Manual Add op on.

11.3.4 Refresh and Remove Device

The following screen shot shows how to refresh and remove doorbell.

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12. Alarms

12.1 Alarm Informa on

 Following se ngs are present in the device for alarm:

•  Receive Alarm Message:

 Default is ON. If it is OFF, you will not receive visitors call and 

    alarm. If turned ON, user ID gets added into push ID list and you receive call or alarm.  

•  Alarm push ID: 

Contains maximum 5 user ID in the list. 

•  Alarm push Email: 

User can bind email with the applica on for ge ng alarm no fica on  

    email with photo a ached to it, when there is a mo on detec on in front of your door.

  •  Mo on Detec on: 

Default is OFF. When turned ON, if there is movement, device will send 

    alarm no fica on to your mobile, if Receive Alarm is ON. If there is mo on detec on, 

    device will take picture automa cally and send to the set email.

  •  Buzzer:

 Default is OFF. If it is turned ON, device will itself sound an alarm (hooter) on 

    mo on or PIR detec on.

  •  PIR Detec on: 

Default is OFF. If it is turned ON, device capture early-warming is more 

    sensi ve and accurate.

12.2 Alarm Se ngs

Following screen shot shows how to set alarm on either mo on or PIR detec on.

  Note: 

If there are five user ID’s bounded with the account, you need to delete one of the user 

  ID to add new user for receiving alarm.

① Click the Se ng icon of the device

.② Click on Alarm Se ngs

③ Make sure that receiving alarm 

informa on is ON

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13. So ware Features 

13.1 General Features

Following figure shows the so ware general 

features of the Smart Home Cloud App.

•  Playback: 

Plays the Micro SD card recordings

   (Videos).

•  Edit:

 Edits doorbell name and its password.

•  Se ngs:

 This icon shows the device se ng.

•  Device:

 Displays the doorbell list.

•  Message:

 Shows visitors recorded alarm 

           messages.

•  Images:

 Shows the captured snapshots or 

           pictures.

•  More:

 This icon shows more se ngs related 

  to system or user account se ngs. 

13.2 System Se ngs

Following figure shows the system and user account 

features of the Smart Home Cloud App a er going into 

the More se ngs.

•  My Account:

 Checks account related informa on and 

  modify App log in and password.

•  Se ngs:

 Enable/Disable alarm, set ringtone or 

  vibrator (For Android only).

•  Update:

 Checks App version.

•  System No fica on:

 Receive the so ware system 

  no fica on.

•  About:

 App informa on.

•  Sign Out: 

Log out from current account.

•  Exit:

 Exit the Smart Home Cloud applica on.

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14. Other Se ngs 

Following screen shot shows the list of door bells and its se ngs.

1. Device Info:

 Shows the current device firmware informa on.

2. Date and Time:

 Sets device date and  me, default is network synchroniza on  me.

3. Media Se ngs:

 Reverses image, adjust volume and set video format (PAL/NTSC).

4. Security Se ngs:

 User can modify the password of doorbell and sets password for guest 

      user.

5. Network Se ngs:

 To switch between Ethernet and Wi-Fi connec on, shows Wi-Fi se ngs.

6. Alarm Se ngs:

 Sets alarm no fica on, email binding, mo on detec on, buzzer and PIR 

  detec on.

7. Record Se ngs:

 Select recording method. Select Manual, Alarm or Scheduled recording.

           Note:

 Make sure that micro SD card is installed properly.

8. Defense Area Se ngs: 

Not supported.

9. Storage Se ngs:

 Checks Micro SD card informa on. Check space and forma ng. 

10.Device Update:

 Checks firmware update.

  Note:

 Keep device connected with power when upda ng firmware.

① Click the se ng bu on 

of doorbell

② choose the doorbell 

se ng

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15. Main Specifica ons

16. FAQ’s

1.  Didn’t hear “beep, beep...” a er power on? Or How to reset Doorbell?
 

Answer:

 Users can use the elongated object (for example: toothpick small screwdriver) 

extending into the reset hole. Hold down the reset bu on for 3 to 5 seconds un l doorbell 

produces big beep sound, the doorbell will automa cally restart and restore the factory se ngs 

within 2 minutes.

2.  When visitor calls, only vibrate, no sound?
 

Answer: 

On device list screen, at right bo om, click More, select System Se ng and change  

      alarm ring (for android).

3.  Can’t receive calls and alarm?
 

Answer:

 Select alarm se ngs of doorbell and check whether your user ID has been in the list or 

not. Also, you will not receive a call when a lock icon is open, and receive alarm se ngs are  

disabled.

4.  How to delete alarm ID?
 

Answer:

 Select alarm se ng and delete alarm push ID from list.

5.  How to configure doorbell with “Smart Home Cloud” applica on?
 

Answer: 

Following steps need to follow during doorbell configura on with applica on. 

Step 1:

 If you configure doorbell for the first  me, use “Smartlink” op on.

Step 2:

 If you are configuring doorbell for second and subsequent users then use “Manual add” 

op on. When you select manual add op on, please remember that device should be  

      configured with at least one user through Smartlink.

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Specifica on

Chipset  

Hi3518E

Resolu on 

1280*720P (1.0 Megapixel)

Audio  

Full-duplex voice intercom

Alarm Mo on Detec on 

PIR (The human body infrared sensor detec on)

Visual Angle 

140°super wide angle

Support Protocol 

ONVIF, TCP/IP, UDP, SMTP, DHCP, UPnP, P2P

Size (L*W*H) 

87mm*30mm*135mm (L*W*H)

Sensor 

CMOS

Night Vision  

6 pcs IR LED 

Wireless Standards 

Wi-Fi (IEEE 802.11 b/g/n)

Micro SD Card  

Max 128 GB (Op onal)

Power 

12 V / 1.5 A

Reset  

Reset bu on

Ethernet 

RJ 45 Ethernet cable 

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6.  How to download recorded Video?
 

Answer:

 Detach SD card from door bell and copy the video from it.

7.  How to recover the device Admin password?
 

Answer:

 If you missed the device Admin password then reset the doorbell. Please note that all  

      your previous se ngs will be reset to factory default mode.

8.  An Error occurs while adding device using Smartlink, what I need to do?
 

Answer:

 Smartlink is mainly used for first  me connec on with doorbell or when doorbell is in  

factory reset mode. If doorbell is already added to any one of the user then use manual add  

      op on for adding device.

9.  Volume is too low on my smartphone.
 

Answer:

 Try increasing smartphone volume to maximum. Also check the call point (Doorbell)  

      loca on is at appropriate height for someone to speak directly into the device microphone.

10. When we enable receive alarm message op on, it shows no fica on “Alarm receive accounts 
 

has reached maximum”.

Answer:

 When the applica on shows no fica on “Alarm receive accounts has reached 

maximum”, select op on Alarm push id from Alarm Se ngs and delete anyone user id from the 

      list. Now when you enable receive alarm message, your user id gets added into the Alarm push  
      id.

11. How to set date and  me?
 

Answer:

 Select date and  me se ng of doorbell and check UTC  me and apply correct  me  

according to your  me zone. By default, network synchroniza on  me is set.

12. Doorbell device can’t connect with mobile app, what I need to do?
 

Answer:

 Please enter correct doorbell device ID and password and also check your Wi-Fi router. 

Please note that door bell supports Wi-Fi router having standard IEEE 802.11 b/g/n with 2.4  

      GHz band.

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17. WARRANTY CONDITIONS

Tejovat Technologies

Pvt. Ltd.  

(“Tejovat”) warrants to the purchaser (the “Customer”) each of 

its Tejovat branded smart home products (the “Equipment”) sold by Tejovat through its 
authorized distributors, online and direct sale that the products are to be free from defects in 
workmanship and material under normal use commencing from the date of purchase and 
services as given below:
a) One (1) Year for smart home device.
b) Six (6) months warranty on charger and any other accessories (except dry cells/ba eries) 
     provided with the device pack by the company.

The customer needs to bring the Equipment together with all detachable parts and charger to a 
Tejovat authorized service provider at their own cost in order to obtain warranty service.  It 
must be delivered to the authorized service provider along with the receipt bearing the serial 
number, date of purchase and the duly filled and stamped warranty card.

GENERAL PROVISIONS

1. The warranty sets forth Tejovat responsibility regarding the product repair or replacement at 
    Tejovat op on is the customer exclusive remedy. The replaced Parts, Boards or Equipment 
    will be warranted for the balance of the original warranty period.
2. Replacement chargers are warranted only for the remaining unexpired warranty period of 
    the original charger.
3. This warranty becomes void if: (a) The devices are powered by other than Tejovat approved 
    chargers for the charging of the device, (b) Any of the seals on the device/charger’s 
    enclosure are broken or shown evidence of tampering, (c) The charger is used in Equipment 
    or service other than for which it is specified.
4. The warranty is issued at Pune, India and Courts at Pune shall have exclusive jurisdic on over 
    ma ers covered or flowing from this warranty.
5. Repairs during warranty period shall be on “Carry in” basis, wherein for service the customer 
    shall bring the products to the Service Center. The warranty does not cover cost of 
    transporta on of systems/product from place of installa on to the Service Center.

LIMITATIONS OF WARRANTY COVERAGE

The following example are not covered under Warranty if
• Defects or damage resul ng from use of the Equipment in other than its normal customary 
   manner.
• Defects or damage resul ng from misuse, accident or neglect.
• Defects or damage from improper tes ng, opera on, maintenance, installa on, altera on, 
   modifica on or adjustment.
• Equipment disassembled or repaired in such a manner as to adversely affects performance.
• Defect or damage due to spill of food or liquids.
• All plas cs surface and all other exposed parts that are scratched or damaged due to 
   customer normal use.
• Products rented out.
• Transfer of ownership has taken place.
• Products that have had the serial number removed, altered or are illegible and no proof of 
   purchase is provided.
• Opera on or damage caused by unauthorized ancillary equipment use with the product.
• Non-service personal opening the product without permission of Tejovat.

DP1000 User Manual

Dealer Informa on

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+91-7745002244/55

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