TechTrex S700 Quick Reference Manual - User Manual

Download PDF User Manual

Full Text Searchable PDF User Manual

Open

Open Solution

Solution

Solutionssss Application

Application

S700

S700 Quick

Quick

Quick Reference

Reference

Reference Guide

Guide

(Merchant)

Credit Retail Transactions

1. Press

for

Sale

2. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

3. If prompted, enter the Invoice
Number processing the sale, and press

OK.

4. Key in the dollar amount of the
transaction without the decimal point,
and press

5. Swipe the credit card.

6. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

7. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

8. If prompted, press

to return to the

main menu or press

to print customer

copy.

Sale Transaction Manual

1. Press

for

Sale

2. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

3 If prompted, enter the Invoice
Number processing the sale, and press

OK.

4. Key in the dollar amount of the
transaction without the decimal point,
and press

5. Key in account number on keypad
and press

OK.

6. Key in card expiration date in MMYY
format, and press

OK.

7. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

8. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host

9. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

10. If prompted, press

to return to the

main menu or press

to print customer

copy.

Void

1. Press

to select

Void.

2. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

3. Press

to select

Yes

if you want to

void the last transaction entered. Press

to select No if you want to select

another transaction to void.

4. If you selected

, the terminal

prompts you to determine how to
retrieve the transaction you wish to void.

Press

to retrieve the transaction by

invoice number. Press

to retrieve the

transaction by the credit card account
number.

5. If you selected to retrieve by

Inv#

, key

the invoice number of the transaction
to be voided and press

6. If you selected to retrieve

Acct#

, key

the last four digits of the credit card
number of the transaction to be voided
and press

7. The selected transaction information
displays. If you want to void this
transaction, select Yes. If you do not
want to void the transaction at this time,
select

to return to the main menu. To

display the next transaction, which
meets the same criteria, select

Next

8. Swipe or manually enter the card
number that needs to be voided.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayedon terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print the

customer copy of the receipt, or press

to return to Main menu.

Refund

1. Press

to select

Refund.

2. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Slide card through the card reader, or
key account number and press

OK.

7. If prompted, key card expiration date
in MMYY format, and press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

8. If prompted, key the password and
press

OK.

Note: This prompt, if enabled, cannot
be bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host

10. Host response message will be
displayed on terminal screen. At this

same time, merchant copy will be
printed out.

11. If prompted, press

to print

customer copy, or press

to return to

the main menu.

Force Post

1. Press

▼

one time to scroll menu.

2. Press

for

Force

Force Post

Post

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Key the approval code provided by
the voice
authorization call center and press

OK.

Note:

This prompt cannot be bypassed.

7. Swipe the card through the card
reader, or key the card number and
press

OK.

8. If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

9. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

10. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

11. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

12. If prompted, press

to print the

customer copy of the receipt, or press

to return t the main menu.

Pre Auth

1. Press

▼

one time to scroll menu.

2. Press

FFF2

for

Pre

Pre Auth

Auth

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Swipe the card through the card
reader, or key the card number and
press

OK.

7. If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered

manually.

8. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print the

customer copy of the receipt, or press

to return t the main menu.

Pre Auth Completion

1. Press

▼

one time to scroll menu.

2. Press

FFF3

for

auth

uth

uth Comp

Comp

3. You can retrieve transaction by
choosing

Clrk (F1), Amt (F2), Acct(F3),

Inv#(F4)

4. Key clerk ID to retrieve trans.

5. Key amount to retrieve trans.

6. Key last 4 digits of account to retrieve
trans.

7. Key invoice number to retrieve trans.

8. The selected transaction information
displays. If you want to complete this
transaction, select Yes.

If you do not

want to complete the transaction at this
time, select No to return to the main
menu.

To display the next transaction,

which meets the same criteria, select
Next.

you

selected

YYYeses

in the

previous menu, the left screen will be
displayed, and you can input a new
Amt then press OK

10. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host

11. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

12. If prompted, press F2 to print the
customer copy of the receipt, or press
F1 to return to Main menu.

Auth Only

1. Press

▼

one time to scroll menu.

2. Press

FFF4

for

Auth

Auth Only

Only

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Swipe the card through the card
reader, or key the card number and
press

OK.

7. If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

8. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print the

customer copy of the receipt, or press

to return t the main menu.

Sale Transaction, Swiped for
Restaurant

1. Press

for

Sale

Note: if the application supports credit
only, swipe from the main menu will

automatically lead to a “sale”.

2. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

3. If prompted, enter the Invoice
Number processing the sale, and press

OK.

4. Key in the dollar amount of the
transaction without the decimal point,
and press

5. If prompted, key the tip amount and
press

6. Swipe the credit card.

7. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

8. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

9. If prompted, press

to return to the

main menu or press

to print customer

copy.

10. If prompted (if Counter Pay Tip is ON,
there is no tip entry screen during first
communication, and the sale trans
change to Pre-auth trans, and prints out
preauth receipt) .After first
communication, the new tip enter
screen will appear, enter the new tip
amount and press OK, and terminal will
continue to do completion of previous
preauth, and prints out preauth
completion receipt.

11. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

12. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

13. If prompted, press

to return to the

main menu or press

to print customer

copy.

Sale Transaction, Manual

1. Press

for

Sale

2. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

3. If prompted, enter the Invoice
Number processing the sale, and press

OK.

4. Key in the dollar amount of the
transaction without the decimal point,
and press

5. If prompted, key the tip amount and
press

6. Key the card number and press

OK.

7. If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

8. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to return to the

main menu or press

to print customer

copy.

12. If prompted (if Counter Pay Tip is ON,
there is no tip entry screen during first
communication, and the sale trans
change to Pre-auth trans, and prints out
preauth receipt) .After first

communication, the new tip enter
screen will appear, enter the new tip
amount and press OK, and terminal will
continue to do completion of previous
preauth, and prints out preauth
completion receipt.

11. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

12. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.
13. If prompted, press

to return to the

main menu or press

to print customer

copy.

Void

1. Press

to select

Void.

2. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

3. Press

to select

Yes

if you want to

void the last transaction entered. Press

to select No if you want to select

another transaction to void.

4. If you selected

, the terminal

prompts you to determine how to
retrieve the transaction you wish to void.

Press

to retrieve the transaction by

invoice number. Press

to retrieve the

transaction by the credit card account
number.

5. If you selected to retrieve by

Inv#

, key

the invoice number of the transaction
to be voided and press

6. If you selected to retrieve

Acct#

, key

the last four digits of the credit card
number of the transaction to be voided
and press

7. The selected transaction information
displays. If you want to void this
transaction, select Yes. If you do not
want to void the transaction at this time,
select

to return to the main menu. To

display the next transaction, which
meets the same criteria, select

Next

8. Swipe or manually enter the card
number that needs to be voided.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print the

customer copy of the receipt, or press

to return to Main menu.

Refund

1. Press

to select

Refund.

2. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Slide card through the card reader, or
key account number and press

OK.

7. If prompted, key card expiration date
in MMYY format, and press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

8. If prompted, key the password and
press

OK.

Note: This prompt, if enabled, cannot
be bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print

customer copy, or press

to return to

the main menu.

Force Post

1. Press

▼

one time to scroll menu.

2. Press

for

Force

Force Post

Post

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. If prompted, key the tax amount for
the transaction, and press

OK.

7. If prompted, key the tip amount and
press

8. Key the approval code provided by
the voice
authorization call center and press

OK.

Note:

This prompt cannot be bypassed.

9. Swipe the card through the card
reader, or key the card number and
press

OK.

10 If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

11. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

12. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

13. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

14. If prompted, press

to print the

customer copy of the receipt, or press

to return t the main menu.

Pre Auth

1. Press

▼

one time to scroll menu.

2. Press

FFF2

for

Pre

Pre Auth

Auth

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Swipe the card through the card
reader, or key the card number and

press

OK.

7. If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

8. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print the

customer copy of the receipt, or press

to return t the main menu.

Pre Auth Completion

1. Press

▼

one time to scroll menu.

2. Press

FFF3

for

auth

uth

uth Comp

Comp

3. You can retrieve transaction by
choosing

Clrk (F1), Amt (F2), Acct(F3),

Inv#(F4)

4. Key clerk ID to retrieve trans.

5. Key amount to retrieve trans.

6. Key last 4 digits of account to retrieve
trans.

7. Key invoice number to retrieve trans.

8. The selected transaction information
displays. If you want to complete this
transaction, select Yes.

If you do not

want to complete the transaction at this
time, select No to return to the main
menu.

To display the next transaction,

which meets the same criteria, select
Next.

you

selected

YYYeses

in the

previous menu, the left screen will be
displayed, and you can input a new
Amt then press OK

10. If prompted, key the tip amount and
press

11. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host

12. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

13. If prompted, press F2 to print the
customer copy of the receipt, or press
F1 to return to Main menu.

Auth Only

1. Press

▼

one time to scroll menu.

2. Press

FFF4

for

Auth

Auth Only

Only

3. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

4. If prompted, enter the Invoice
Number processing the sale, and press

OK.

5. Key the amount of the transaction
and press

OK.

6. Swipe the card through the card
reader, or key the card number and
press

OK.

7. If prompted, key the credit card
expiration date in MMYY format and
press

OK.

Note:

This screen displays only if the

card number has been entered
manually.

8. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be
bypassed.

9. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

10. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

11. If prompted, press

to print the

customer copy of the receipt, or press

to return t the main menu.

Debit Retail Transactions

1. Press

for

Sale

2. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

3. If prompted, enter the Invoice
Number processing the sale, and press

OK.

4. Key in the dollar amount of the
transaction without the decimal point,
and press

5. If prompted, key the cash back
amount on the transaction and press
OK.

6. Swipe the credit card.
Note: Debit card no. Cannot be
entered manually.

7. Wait for customer to confi rm the
transaction by pressing OK on the
PinPad.

8. Wait for customer to select account
on PinPad

9. Wait for customer to enter the
password on PinPad.

10. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

11. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

12. If prompted, press

to return to the

main menu or press

to print customer

copy.

Debit Void

1. Press

to select

Void.

2. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

3. Press

to select

Yes

if you want to

void the last transaction entered. Press

to select No if you want to select

another transaction to void.

4. If you selected

, the terminal

prompts you to determine how to
retrieve the transaction you wish to void.

Press

to retrieve the transaction by

invoice number. Press

to retrieve the

transaction by the credit card account
number.

5. If you selected to retrieve by

Inv#

, key

the invoice number of the transaction
to be voided and press

6. If you selected to retrieve

Acct#

, key

the last four digits of the credit card
number of the transaction to be voided
and press

7. The selected transaction information
displays. If you want to void this
transaction, select Yes. If you do not
want to void the transaction at this time,
select

to return to the main menu. To

display the next transaction, which
meets the same criteria, select

Next

8. If you choose F2 “yes”, in the previous
screen, the left screen will be displayed,
then you should swipe the debit card

9. Wait for customer to confirm the
transaction by pressing OK on the
PinPad.

10. Wait for customer to select account
on PinPad

11. Wait for customer to enter the
password on PinPad.

12. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

13. Host response message will be
displayedon terminal screen. At this
same time, merchant copy will be
printed out.

14. If prompted, press

to print the

customer copy of the receipt, or press

to return to Main menu.

Debit Restaurant Transactions

1. Press

for

Sale

2. If prompted, enter the clerk ID of the
clerk processing the sale, and press

OK.

3. If prompted, enter the Invoice
Number processing the sale, and press

OK.

4. Key in the dollar amount of the
transaction without the decimal point,
and press

5. If prompted, key the tax amount and
press

6. Customer can choose the options via
F1, F2, F3, F4, then press

6. If prompted, key the cash back
amount on the transaction and press
OK.

7. Swipe the credit card.
Note: Debit card no. Cannot be
entered manually.

8. Wait for customer to confirm the
transaction total by pressing OK on the
PinPad.

9. Wait for customer to select account
on PinPad

10. Wait for customer to enter the
password on PinPad.

11. Dial Primary… Sending…Receiving…

will be displayed on terminal screen
when communicating with host.

12. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

13. If prompted, press

to return to the

main menu or press

to print customer

copy.

Debit Void

1. Press

to select

Void.

2. If prompted, key password and press

OK.

OK.
Note:

Note:

This prompt, if enabled, cannot

be by passed.

3. Press

to select

Yes

if you want to

void the last transaction entered. Press

to select No if you want to select

another transaction to void.

4. If you selected

, the terminal

prompts you to determine how to
retrieve the transaction you wish to void.

Press

to retrieve the transaction by

invoice number. Press

to retrieve the

transaction by the credit card account
number.

5. If you selected to retrieve by

Inv#

, key

the invoice number of the transaction
to be voided and press

6. If you selected to retrieve

Acct#

, key

the last four digits of the credit card
number of the transaction to be voided
and press

7. The selected transaction information
displays. If you want to void this
transaction, select Yes. If you do not

want to void the transaction at this time,
select

to return to the main menu. To

display the next transaction, which
meets the same criteria, select

Next

8. If you choose F2 “yes”, in the previous
screen, the left screen will be displayed,
then you should swipe the debit card

9. Wait for customer to confirm the
transaction by pressing OK on the
PinPad.

10. Wait for customer to select account
on PinPad

11. Wait for customer to enter the
password on PinPad.

12. Dial Primary… Sending…Receiving…
will be displayed on terminal screen
when communicating with host.

13. Host response message will be
displayed on terminal screen. At this
same time, merchant copy will be
printed out.

14. If prompted, press

to print the

customer copy of the receipt, or press

to return to Main menu.

Batch Review

1. Press

▼

three times to scroll menu.

2. Press F4 to choose Batch Review.

3. Enter manager password “888888”
and press OK key, or enter original clerk
ID’s password key, or enter original clerk
ID’s password that did the transaction
and press OK
(Manager’s

password

default

password and it can be modified during
the terminal configuration)

4. Select the method that should be
used to retrieve the transactions.

Press

F1 to retrieve transactions by Clerk.
Press F2 to use Amount.

Press F3 to

retrieve by last four digits of the Credit
Card Account Number.

Press F4 to

retrieve by Invoice Number.

5. If clerk was selected, key the clerk ID
of the clerk whose transaction you want
to review and press OK.

6. If amount was selected, key the
amount of the transaction you want to
review and press OK.

7. If Acct was selected, key the last four
digits

the

credit

card

account

number used in the transaction you
want to review and press OK.

8. If Inv# was selected, key the invoice
number

from

the

receipt

for

the

transaction you want to review and
press OK.

The

transaction

information

you

selected displays.

Press F1 to complete

pre-auth transaction.

Press F2 to reprint

the transaction receipt.

Press F3 to

void this transaction and F4 to see the
next transaction in the batch.

Batch Total

1. Press

▼

three times to scroll menu.

2. Press F3 to choose Batch Totals.

3. If you want to know the totals for
Credit Cards, press F1, if you want to
know the totals for Debit Cards, press F2
and if you want to know the totals for all
the transactions, you can choose F3.

4. Press OK to return to main menu.

Batch Settlement

1. Press F4 to choose Batch Settlement

2. Print the settlement detail report and
totals report.

3. You can choose either Debit, Credit
or All depending on which transactions

you wish to settle.

4. Dial Primary… Sending… Receiving…
will be displayed on terminal screen.

After

you

choose

F1/F2/F3,

the

terminal will print out the Batch totals
report and Settlement Report Then the
terminal goes back to the main screen.

Clearing and Incrementing
the Batch.

1. Press

▼

twice to scroll menu.

2. Press F3 key to select other setup

3. Key the manager password and press
OK.

4. Press

▼

twice to scroll menu.

5. Press F3 to select Clear Batch.

6. Press F1 to cancel.

Press F2 to clear

the batch

7. Terminal clears batch.

Delete Record in the Batch

1. Press

▼

3 times to scroll menu.

2. Press F3 key to select other setup

3. Key the manager password and press
OK.

4. Press

▼

two times to scroll menu.

5. Press F1 to select Delete Record
(if the batch is empty, the screen will
show “ batch empty”

6. Select the method to be used to
retrieve the transactions.

Press F1 to

retrieve transactions by Clerk.

Press F2

to use Amount.

Press F3 to retrieve by

last four digits of the Credit Card
Account Number.

Press F4 to retrieve

by Invoice Number

7. If clerk was selected, key the clerk ID
of

the

clerk

who

performed

the

transaction you want to delete and
press OK.

8. If amount was selected, key the
amount of the transaction you want to
delete and press OK.

9. If Acct was selected, key the last four
digits

the

credit

card

account

number used in the transaction you
want to delete and press OK.

10. If Inv# was selected, key the invoice
number

from

the

receipt

for

the

transaction you want to delete and
press OK.

11. The transaction information you
selected displays.

Press F1 to delete

this transaction and F4 to select the next
transaction in the batch

Terminal and other hardware trouble

Terminal not working

The first thing to do in any case of a
terminal not working properly is to turn it
off and back on again. Just like
restarting your personal computer when
it acts up, this resets the memory and
frequently solves the problem. Also
check to make sure the terminal is
plugged in and all of the cables are
attached properly. As simple as these
suggestions may sound, they are most
often the culprits of terminals not
working.

Printer not working

Just as for terminals, the first thing to do
if your printer is not working properly is to
turn it off and back on. Check to make
sure the cords are plugged in properly.
If that doesn't work, try a self test by
turning the printer off, press on the line
printer button. If the self test does not
work, the problem is with the printer
itself, so please call Conquest Financial
for help.

My printer is printing blank receipts

The paper roll for these printers is heat
sensitive and you likely have it in
backwards. Simply take out the roll, turn
it around and try printing on the other
side.

Not able to dial out

Start with the basics. Verify the
connection and make sure the terminal
is plugged in properly. If the terminal
shares the line with a phone or fax
machine, ensure there are no incoming
messages or faxes. When you hear a
dial tone, try again.

Experiencing slow dialing

In remote areas and some other cases,
static builds up on the telephone lines.
Unplug the cord and blow on it. We
don't know why, but it does seem to
work!

PINPad not working

Try turning off the power, unplugging
and replugging the PINPad and then
turning the power back on.

If the keys are sticky, take a damp cloth
with diluted cleaner and gently wipe
around the keys. You could also try an
air duster to remove small debris.

If your card reader is not functioning
well, you can obtain a cleaning card to

swipe or use an air duster to clean out
the track.

A preventative measure

Protect your terminal from being
affected from power surges. A simple
power bar can protect your terminal
from power surges, delayed response
and communication errors that
sometimes occur with splitters. If your
terminal does go blank, and turning it
off and on doesn't work, check to make
sure the power outlet is working as well.

Ask a Question ?