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Seagate FreeAgent DockStar User Manual

Made by: Seagate
Type: User Guide
Category: Network Card
Pages: 19
Size: 0.27 MB

 

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FreeAgent DockStar™ Network Adapter 
User Guide

 


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FreeAgent DockStar™ Network Adapter User Guide

© 2010 Seagate Technology LLC. 

All rights reserved. Seagate, Seagate Technology, the Wave 

logo, and FreeAgent are trademarks or registered trademarks of Seagate Technology LLC, or one of 
its affiliates. All other trademarks or registered trademarks are the property of their respective 
owners. When referring to hard drive capacity, one gigabyte, or GB, equals one billion bytes and one 
terabyte, or TB, equals one thousand billion bytes when referring to hard drive capacity. In addition, 
some of the listed capacity is used for formatting and other functions, and thus will not be available 
for data storage. Quantitative usage examples for various applications are for illustrative purposes. 
Actual quantities will vary based on various factors including file size, file format, features, and 
application software. Seagate reserves the right to change, without notice, product offerings or 
specifications.

Seagate Technology LLC 
920 Disc Drive 
Scotts Valley CA 95066 U.S.A.

 


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FreeAgent DockStar™ Network Adapter User Guide 

3

Contents

1. Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5

Overview  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5

About the Pogoplug Service   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
System Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
About the FreeAgent DockStar Network Adapter  . . . . . . . . . . . . . . .  7

2. Setting Up FreeAgent DockStar™  . . . . . . . . . . . . . . . . . . . . . . . .  9

Package Contents  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  9

Installing the DockStar Network Adapter . . . . . . . . . . . . . . . . . . . . . . . .  10

3. Using FreeAgent DockStar™  . . . . . . . . . . . . . . . . . . . . . . . . . . .  13

Signing In to Your Account  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13

Resetting Your Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  13

Safely Removing Drives From the Network Adapter . . . . . . . . . . . . . . .  13

Accessing Your Drive Content   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14

Enabling Windows File Sharing on the DockStar Network Adapter    14
Accessing the DockStar Network Adapter Without Using the Pogoplug 
Service (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Accessing the DockStar Network Adapter Without Using the Pogoplug 
Service (Mac)   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Accessing Your Content Using the Drive Application  . . . . . . . . . . .  16

Using the DockStar Network Adapter for Backup  . . . . . . . . . . . . . . . . .  17

Using Your FreeAgent Go Drive With the DockStar Network Adapter  .  18

Continuing Backups to Your FreeAgent Go Drive . . . . . . . . . . . . . . . . .  18

Updating your Seagate Manager Software  . . . . . . . . . . . . . . . . . . .  18
Enabling the Network Adapter for Use with Seagate Manager  . . . .  19

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  19

Finding More Help  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  20

 


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1. Introduction

 About This Guide

FreeAgent DockStar™ Network Adapter User Guide

5

1. Introduction

The FreeAgent DockStar™ network adapter allows you to share and access your stored 
content from anywhere (inside or outside your home). You can dock a FreeAgent Go™ drive, 
or connect any other compatible USB mass storage device, to the DockStar network adapter. 
You simply connect the network adapter to your router, attach a drive, activate your account, 
and then access your files either locally or remotely. You can even access the adapter from 
an iPhone®.

About This Guide

This guide provides information about using the DockStar network adapter with the Pogoplug 
service, and includes information about features specific to the network adapter. Instructions 
for using the Pogoplug service’s features are available by clicking the 

Help

 button located at 

the top of the menu bar once you have signed in to your account.

Overview

With the DockStar network adapter, you can:

Share folders, photos and videos with friends and family anywhere in the world using a 
Web browser

Set up each external USB drive connected to the adapter as a logical drive letter for 
simple drag-and-drop access and for easy backup of new content

Enable Windows® file sharing and access the network adapter on your local network 
without using the Pogoplug service, beneficial in the event of a failed Internet connection

Stream music from your attached drives

Create slideshows of your favorite photos, videos and music

Connect up to three additional USB mass storage devices directly to the adapter

About the Pogoplug Service

The DockStar network adapter includes a one year subscription to the Pogoplug service, 
which allows you to access your content remotely, and share your files with friends and family 
outside of your home. Following the free one year trial, you must purchase a subscription to 
the Pogoplug service to continue use of the remote access and sharing features. If you 
choose not to subscribe to the service, the drives attached to the network adapter remain 
accessible inside your local network.

 


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1. Introduction

Overview

FreeAgent DockStar™ Network Adapter User Guide

6

While the Pogoplug service enables access to your drive content, no copies from your drives 
are retained during the process. All of your data remains on your drives attached to the 
adapter. The only personal information stored is your email address. See the Pogoplug Web 
site for more information.

System Requirements

Windows® XP, Windows Vista®, Windows 7, or Mac OS® X 10.4.9 or later operating 
system

Router with an available Ethernet port

Internet Explorer® 7, Firefox® 2.0 or Safari® 3.0 or later Web browser

USB 2.0 drive or other USB mass storage device

The following drive formats are supported:

NTFS

FAT32

Mac OS Extended Journaled and non-Journaled (HFS Plus)

ext2/ext3

The DockStar network adapter works with most consumer home network equipment with no 
setup required. If you have a business-grade router in your home, you may need to manually 
adjust its network settings.

Note: 

USB drives that require password entry for access are not supported.

 


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1. Introduction

 Overview

FreeAgent DockStar™ Network Adapter User Guide

7

About the FreeAgent DockStar Network Adapter

FreeAgent Go drive dock

: Convenient dock for your FreeAgent Go drive.

LED

: The light on the front provides information about its current state and notifies you 

when you have a message.

Green blinking

: the DockStar network adapter is starting up.

Green solid

: the network adapter is on and connected to the service.

Amber solid

: the network adapter started but failed to connect to the service; no 

Internet connection.

Yellow blinking

: There is a message for you. Sign in to your account to read the 

message.

USB port

: Connect a USB 2.0 drive or other USB mass storage device.

Reset button

: Press this button if you need to restart the DockStar network adapter 

(normally not necessary).

Insert a paper clip or other narrow device, and then press and release the button. The light 
on the front blinks for about 40 seconds and then returns to solid green.

Figure 1:    

DockStar Network Adapter - Front View

FreeAgent Go drive dock

LED

USB port

Reset button

 


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1. Introduction

Overview

FreeAgent DockStar™ Network Adapter User Guide

8

Gigabit Ethernet port

: Connects the DockStar network adapter to your router.

Power

: Connects the adapter to a power source.

USB ports

: Connect a USB 2.0 drive or other USB mass storage device.

Figure 2:    

DockStar Network Adapter - Rear View

Ethernet port

Power

USB ports

 


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2. Setting Up FreeAgent DockStar™

 Package Contents

FreeAgent DockStar™ Network Adapter User Guide

9

2. Setting Up FreeAgent DockStar™

Setting up your FreeAgent DockStar™ network adapter is easy. Simply connect the network 
adapter to your router and a power source and then activate your account. See “Installing the 
DockStar Network Adapter” on page 10 for complete instructions.

Package Contents

Make sure you have the following items before continuing:

FreeAgent DockStar Network Adapter

Ethernet Cable

AC Adapter

 


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2. Setting Up FreeAgent DockStar™

Installing the DockStar Network Adapter

FreeAgent DockStar™ Network Adapter User Guide

10

Installing the DockStar Network Adapter

1.

Connect the Ethernet cable to your router and to the Ethernet port on the DockStar 
network adapter

.

2.

Connect the AC adapter to the network adapter and to a power source

.

The light on the front of the adapter turns solid green, indicating that it is ready for activation.

If the light is not green, wait about 60 seconds to make sure that the network adapter has had 
a chance to start up. If the light is amber, the network adapter is not communicating with the 
service or there is no Internet connection. See “Troubleshooting” on page 19 for more 
information.

Figure 3:    

Connect Ethernet

Figure 4:    

Connect power

 


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2. Setting Up FreeAgent DockStar™

 Installing the DockStar Network Adapter

FreeAgent DockStar™ Network Adapter User Guide

11

3.

Activate your DockStar network adapter

.

Go to 

www.seagate.com/activatemydockstar

 to complete the activation process, which 

includes registering your DockStar network adapter. At the end of activation, you are guided 
to the Pogoplug service page to complete the setup process. Follow the on-screen 
instructions.

4.

Connect a drive to the DockStar network adapter

.

You can connect your FreeAgent Go™ drive or any compatible USB mass storage device at 
any time—even after activation. The DockStar network adapter has three additional USB 
ports so you can connect up to four devices. If your external drive has its own power source, 
make sure that it is connected and turned on.

Note: 

Make sure that the drive you connect to the DockStar network adapter is formatted (most 
drives are). Drives cannot be formatted while connected to the network adapter.

Once connected, your USB drive automatically shows up in 

My library

 in the Pogoplug Web 

interface. You can change the name of your drive as it appears in the Web interface. (See the 
Pogoplug help for instructions.) You can also have your drive appear as a drive letter on your 
computer by using the drive application. See “Accessing Your Content Using the Drive 
Application” on page 16 for more details.

Note: 

Since your drive is now networked, your computer does not need to be powered on to access 
the content on your drive from other computers.

Figure 5:    

Connect a drive

 


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3. Using FreeAgent DockStar™

 Signing In to Your Account

FreeAgent DockStar™ Network Adapter User Guide

13

3. Using FreeAgent DockStar™

Once you have activated the FreeAgent DockStar™ network adapter, you have access to 
your drive and its content. You can use your home computer, an iPhone, or any computer 
outside your home using a Web browser. Your home computer does not need to be on to 
access the network adapter remotely.

This chapter provides information about using the DockStar network adapter with a 
FreeAgent Go™ drive, the Seagate Manager application, and includes information about 
features specific to the network adapter. For more complete instructions on using the 
Pogoplug features—all of which are available to the DockStar network adapter—click the 

Help

 button on the menu bar once you have signed in to your account.

Signing In to Your Account

Go to 

http://dockstar.pogoplug.com

 to sign in and out of your account. You can bookmark 

the page to avoid entering the URL each time you want to sign in.

Click the 

Help

 button located on the top menu bar if you need help using the features.

Resetting Your Password

Follow these steps if you forget your account password.

1. Launch your Web browser and type 

http://dockstar.pogoplug.com

 into the address bar.

2. Click 

Forgot your password? 

and then enter the email address used for your account.

3. Click 

Reset

.

A message is sent to your email account, with instructions for resetting your password.

Safely Removing Drives From the Network Adapter

It is important to eject a drive safely before unplugging it from the DockStar network adapter. 
This will prevent any loss of data or file system corruption.

There are two ways to eject a drive safely using the Web interface:

From the 

My library

 page: Locate the drive you want to eject in the drive navigation bar 

on the left side of the page and then click the 

Safely remove this drive

 icon next to the 

name of the drive.

From the 

Settings

 page: Locate the drives attached to the network adapter and then click 

the 

eject

 link next to the drive you want to remove.

Allow about 20 seconds for the drive to complete any activity (or wait for the drive lights to 
turn off) before removing the drive from the network adapter.

 


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3. Using FreeAgent DockStar™

Accessing Your Drive Content

FreeAgent DockStar™ Network Adapter User Guide

14

Accessing Your Drive Content

With your drive connected to the DockStar network adapter, you’re free to share what’s on 
the drive with friends and family, and to access your content from a remote location.

All the drives connected to the network adapter are viewable by anyone in your home 
network who accesses your drive using the drive application or Web browser. However, the 
people you share with outside of your home network can see only the contents you choose to 
share.

The simplest way to access the network adapter is to use the Pogoplug Web interface. (See 
“Signing In to Your Account” on page 13.) You can, however, access the content on your 
drive using other methods, described below.

Enabling Windows File Sharing on the DockStar Network Adapter

You can access the network adapter on your local network without using the Pogoplug 
interface by setting up Windows File Sharing (WFS). This method is also beneficial in the 
event of a failed Internet connection.

Note: 

All users on your local network will have access to the content that is enabled for file sharing 
using this method.

You must first set up file sharing using the Pogoplug service. Thereafter, you can use 
Windows file sharing without having to sign in to your account. Each USB drive attached to 
the network adapter must be enabled for Windows file sharing. You can do this at any time, 
even if you chose not to subscribe to the Pogoplug service after the free first year.

To enable Windows File Sharing

:

1. Launch your Web browser and type 

http://dockstar.pogoplug.com

 in the address bar.

2. Sign in to your account.

3. Click the 

Settings

 button on the menu at the top.

The Settings page opens.

4. Click 

WFS

 in the left pane.

The Windows File Sharing page opens.

5. Select 

Active

 next to the device to which you want to allow access. Refresh your browser 

if you don’t see the menu for setting access permission (in the following step).

6. Set the access permission to 

Read and write

 or 

Read only

. (You can also disable file 

sharing be selecting 

Disabled

.) Your permissions are set automatically once you make 

your selection.

7. Repeat the steps above for each USB drive attached to the DockStar network adapter.

 


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3. Using FreeAgent DockStar™

 Accessing Your Drive Content

FreeAgent DockStar™ Network Adapter User Guide

15

Note: 

You can also change the default workgroup name, 

SEAGATEGROUP

, on this page.

8. Click 

Sign out

 to exit the Pogoplug service.

Accessing the DockStar Network Adapter Without Using the Pogoplug 
Service (Windows)

You can access the drives connected to the DockStar network adapter without using the 
Pogoplug Web interface. Follow these steps to set up local network access.

1. On the Windows taskbar, click 

Start

 > 

Network

 or right-click 

My Network Places

 > 

Explore

.

An Explorer window opens showing all computers on your network.

2. Locate and then double-click the computer name associated with your DockStar network 

adapter.

Note: 

Your DockStar network adapter name starts with the letters “FADS” (short for 

F

ree

A

gent 

D

ock

S

tar), followed by the last six alphanumeric characters of its MAC address. This 12 digit 

address, preceded by “MAC:”, is printed on the label on the bottom of network adapter.

You can now access each device connected to the network adapter. Access is regulated by 
the file sharing permissions you set using the Pogoplug service.

Accessing the DockStar Network Adapter Without Using the Pogoplug 
Service (Mac)

You can access the drives connected to DockStar network adapter from the Network window 
(without using the Pogoplug Web interface). Follow these steps to set up local network 
access.

1. Select 

Go

 from the menu bar at the top of the desktop.

2. Select 

Network

 from the menu.

3. Double-click 

Seagategroup

.

4. Locate and then double-click the name associated with your DockStar network adapter.

Note: 

Your DockStar network adapter name starts with the letters “FADS” (short for 

F

ree

A

gent 

D

ock

S

tar), followed by the last six alphanumeric characters of its MAC address. This 12 digit 

address, preceded by “MAC:”, is printed on the label on the bottom of network adapter.

5. If prompted, select the volume for the drive connected to the network adapter.

6. If an authentication screen displays asking for a password, click 

OK

 (you do not need to 

enter a password).

 


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3. Using FreeAgent DockStar™

Accessing Your Drive Content

FreeAgent DockStar™ Network Adapter User Guide

16

The volume is added to your desktop. Double-click the volume to access the devices 
connected to the network adapter.

Accessing Your Content Using the Drive Application

Though not required to use your DockStar network adapter, a convenient downloadable 
application is available that makes each drive connected to your network adapter look just 
like a drive that is directly connected to your computer. A shortcut is added to your desktop 
for easy access to all drives connected to the network adapter, as well as folders shared with 
you and folders you share with others.

Downloading the Drive Application

1. Go to

 

http://dockstar.pogoplug.com

 

and sign in to your account.

2. Once signed in to your account, click 

Downloads

 in the upper right corner of the menu 

bar.

3. On the 

Downloads

 page, select the appropriate software version for your computer and 

then click the 

Download for ...

 button.

Note: 

If you are unsure if your Windows operating system is 32 or 64 bit, right-click 

My Computer

 

and then select 

Properties

 on the menu. In the System Properties window, look at the 

information under System. If your system is 64 bits, it will say so. Otherwise, your system is 32 
bits.

4. Follow the on-screen instructions to install the software.

A Pogoplug icon appears in your system tray (Windows) or on your desktop (Mac) following 
installation. If updates are available for the drive application, an exclamation point is shown 
over the icon. Right-click the icon and then select 

Upgrade Now

 to update the application to 

the new version.

Using the Drive Application

1. Start the Pogoplug drive application:

Windows

: On the Windows taskbar, click 

Start > All Programs > Pogoplug > 

Pogoplug

.

Mac

: Open Applications and then double-click the 

Pogoplug

 application.

The Pogoplug Preferences dialog box displays.

2. Enter the email address and password used for your account.

3. Click 

OK

 (Windows) or 

Save

 (Mac). A Pogoplug icon appears in your system tray 

(Windows) or on your desktop (Mac).

An Explorer window opens if you are using Windows. Double-click the Pogoplug icon on your 
desktop if you are using a Mac. The following is shown:

 


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3. Using FreeAgent DockStar™

 Using the DockStar Network Adapter for Backup

FreeAgent DockStar™ Network Adapter User Guide

17

(Windows) In the Address bar, your DockStar network adapter mapped to drive letter P: 
(unless this drive letter is already mapped to another device).

The 

Files shared with me

 folder, which provides access to the files that others have 

shared with you.

The USB mass storage devices connected to your network adapter, shown as folders.

You can use this window to access the files stored on the devices connected to your network 
adapter. The preferences dialog also provides these optional settings:

Remember me

: maintains email address and password settings

Start on login

: starts the drive application each time your computer starts

Multi-drive mode

: maps a drive letter to each USB mass storage device connected to 

the network adapter

Active Copy

: automatically copy your pictures, videos, music and other files to your drive 

whenever a file changes

See the Pogoplug help or the community forum at 

pogoplugged.com 

for more information 

about using Preferences.

Using the DockStar Network Adapter for Backup

Since the DockStar network adapter provides local and remote access to your drive, you can 
also use this networked storage space to back up new content from your computer.

The following methods allow you to create new folders on your drive(s) connected to the 
network adapter, which you can use solely for backup. If later you decide to share your 
backed up content, it’s available. Your content is secure and can only be shared if you 
choose to do so.

To back up using the Pogoplug Web interface, log in to your account, open My library and 
then click the 

Upload

 button. Click 

New Folder

 to create a new folder.

To back up using the drive application, open the drive application, navigate to the drive to 
which you want to back up (for example, P:\Seagate FreeAgent Go) and then drag and 
drop your files onto the drive.

See “Continuing Backups to Your FreeAgent Go Drive” on page 18 for instructions on 
backing up to a FreeAgent Go drive that has a scheduled backup plan already in place.

 


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3. Using FreeAgent DockStar™

Using Your FreeAgent Go Drive With the DockStar Network Adapter

FreeAgent DockStar™ Network Adapter User Guide

18

Using Your FreeAgent Go Drive With the DockStar 

Network Adapter

A FreeAgent Go drive simply slides into the DockStar network adapter, making it easy to 
remove when you want to take the drive with you while on the go. When you use the network 
adapter with a FreeAgent Go drive, you can:

Remotely access and share your files.

Use an existing Seagate Manager Backup Plan to continue backing up content whether 
your FreeAgent Go drive is connected to your computer or to the network adapter. See 
“Continuing Backups to Your FreeAgent Go Drive” on page 18.

Use a FreeAgent Go drive to back up multiple computers without having to disconnect 
and reconnect it.

When a FreeAgent Go drive with a scheduled Backup Plan is moved back and forth between 
your computer and the network adapter, the backup automatically continues to work. You 
must create a Backup Plan while the FreeAgent Go drive is connected to your computer 
before connecting the drive to the DockStar network adapter.

However, you can’t access backed up files stored in an encrypted folder. If your Backup Plan 
includes encryption, you must delete it in Seagate Manager and then create a new Backup 
Plan without encryption to continue to back up data on the FreeAgent Go drive when it’s 
connected to the network adapter.

Continuing Backups to Your FreeAgent Go Drive

There are a few things you have to do before you can continue backups to your FreeAgent 
Go drive while its connected to the DockStar network adapter.

Register and activate your DockStar network adapter and create a user account.

Update your Seagate Manager software to version 2.1.600 or later.

Enable the network adapter for use with Seagate Manager by downloading the Pogoplug 
drive application for your operating system.

Updating your Seagate Manager Software

You must be using Seagate Manager software version 2.1.600 or later to back up to your 
FreeAgent Go drive while it’s connected to the network adapter.

Follow these steps if you are using a FreeAgent Go drive for the first time. Otherwise, see 
“Updating Seagate Manager From a Previous Version” on page 19.

1. Connect your FreeAgent Go drive to your computer to install the Seagate Manager 

software. Start the Seagate Manager application if it does not automatically launch.

2. Check to see the version of Seagate Manager that was installed. The software version is 

shown in the lower right of the Seagate Manager screen.

 


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3. Using FreeAgent DockStar™

 Troubleshooting

FreeAgent DockStar™ Network Adapter User Guide

19

3. If the software version is not 2.1.600 or later, see “Updating Seagate Manager From a 

Previous Version.”

Updating Seagate Manager From a Previous Version

Go to

 

http://www.seagate.com 

and then locate 

Support Downloads

 to update Seagate 

Manager to version 2.1.600 or later.

Enabling the Network Adapter for Use with Seagate Manager

You must download and install the drive application on your computer so Seagate Manager 
can see the network adapter drive letter when the adapter is connected to your router.

This application software displays all drives attached to the network adapter the same way it 
displays directly attached, or logical, drives. It also allows you to see and access all drives 
and folders shared with you in the 

Files shared with me

 folder.

Note: 

You must have already connected the DockStar network adapter to your router and activated 
your account. Go to 

http://www.seagate.com/activatemydockstar

 

to activate.

1. Download the drive application. See “Accessing Your Content Using the Drive 

Application” on page 16 for instructions.

2. Open Seagate Manager and then go to the 

My Drives 

window.

3. Scroll down through your connected external drives and click 

DockStar

.

The DockStar network adapter is assigned to your P: drive if that drive letter is available. If 
the P: drive is not free, the network adapter is assigned the next available drive letter after 
that (Q:, R,: etc.).

4. Click 

Backup

 to create your Backup Plan.

Once your Backup Plan is completed, your content continues backing up to your FreeAgent 
Go drive, whether it’s connected to the network adapter or your computer.

Troubleshooting

The DockStar network adapter is a plug and play device. However, in certain situations, the 
setup process may require extra attention. Below is a list of troubleshooting tips to assist you 
should you have any problems during installation.

If the network adapter is connected to a power source and to a router but the light on the front 
is not solid green, try these troubleshooting tips:

Ensure that the supplied power adapter is securely connected to the network adapter and 
to a power source. If you are using a power strip, make sure it is turned on.

 


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3. Using FreeAgent DockStar™

Finding More Help

FreeAgent DockStar™ Network Adapter User Guide

20

Check that one end of your network cable is securely connected to the Ethernet port on 
the network adapter and the other end is connected to a functioning port on your network 
router.

If the network cable is securely connected and the light is amber, the network cable or the 
Ethernet port may not be functioning properly. To test this, connect the network cable to a 
different port on your router. If there is still no connection, try a different Ethernet cable or 
a different network.

Make sure your router is turned on.

Ensure that your router gives out IP addresses to computers on your network (DHCP) 
and that DHCP is enabled on your router. DHCP is usually enabled on home networks. If 
it is not, you will have trouble connecting to the DockStar network adapter. If you need 
assistance enabling DHCP on your router, see your router documentation.

You may have a firewall installed that blocks UDP, or UDP is disabled on your router. The 
DockStar network adapter will not function properly if you have a firewall setup that blocks 
the transmission of UDP packets or if UDP is turned off in your router configuration.

The network adapter attempts to send outbound UDP packets through the default gateway 
assigned by DHCP to 

service.pogoplug.com port 4365

. It expects to “hear back” UDP 

from the same host from the same port to the local port it sent them from (which is random). 
Most NAT (Network Address Translation) routers have UDP session management that 
allows outbound UDP to implicitly allow responses back to the source machine and port. 
If you have custom firewall rules set up on your router, you need to add a rule from the 
DockStar network adapter in and out to 

service.pogoplug.com port 4365

. See your 

router documentation if you need help.

Once the network adapter receives UDP responses to its initial request to the service, the 
LED should be solid green. The LED remains amber if UDP responses fail.

If the light is still amber, this means that there is an issue with the Internet connection or 
the network adapter is not connected to the Pogoplug service. Unplug the network 
adapter from the power source and plug it back in.

Finding More Help

The DockStar network adapter is easy to use, but you may still have questions. Try one of 
these help locations if you can’t find what you’re looking for:

Information about the Pogoplug service’s features is available by clicking the 

Help

 button 

located at the top of the Pogoplug Web interface.

If you have any problems setting up or using the network adapter that are not answered 
here, contact Seagate Support at 

www.seagate.com/support

. From there you can find 

answers to frequently asked questions and helpful articles about the DockStar network 
adapter.

 


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FreeAgent DockStar™ Network Adapter User Guide

 21

Index

Index

A

Account

signing in

 

13

B

backup

 

17

continuing with Seagate Manager

 

18

D

DockStar

about

 

5

7

accessing from Mac without using service

 

15

accessing from Windows without using service

 

15

activating account

 

11

backing up to

 

17

connecting drives

 

11

enabling for use with Seagate Manager

 

19

front light

 

7

installing

 

10

USB ports

 

7

drive application

downloading

 

16

setting up

 

16

drives

connecting

 

11

safely removing

 

13

sharing

 

14

F

files

backing up

 

17

FreeAgent Go drive

continuing backups

 

18

using with DockStar

 

18

H

help

 

13

finding

 

20

P

Pogoplug service

about

 

5

R

Resetting password

 

13

S

safely removing drives

 

13

Seagate Manager

updating software

 

18

system requirements

 

6

T

troubleshooting

 

19

U

USB ports

 

7

W

Windows File Sharing

enabling

 

14