MotoSleep ZG Series Owner's Manual - User Manual

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Rev 1 01/2016

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OWNER’S MANUAL

Installation & Operation

ZG Series

Table of Contents

Safety & Warranty Warnings ……………………………………………… 01

Parts List …………………………………………………………………………… 02

ZG1000/2000/3000 Electronics Quick Reference Guide………03

ZG E & M Electronics Quick Reference Guide………………………04

Installation Guide ……………………………………………………………… 05

ZG1000/2000/3000 Remote Control Instructions ……………… 06

ZG E Package Remote Control Instructions ………………………… 07

ZG M Package Remote Control Instructions ……………………… 08

Setting Programmable Positions and Pairing Remote………… 09

Synchronizing Two Foundations………………………………………… 10

Headboard Bracket Installation Guide ……………………………… 11

Troubleshooting ………………………………………………………………… 12

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

READ THE FOLLOWING INFORMATION CAREFULLY BEFORE USING THIS PRODUCT

If unable to understand warnings, cautions, and/or instructions, contact the dealer or technical personnel

if applicable, before attempting to use the equipment. Otherwise, injury or damage may result.

SAFETY WARNINGS:

• Do not use bed outdoors.
• Do not use bed near explosives.
• Using bed with oxygen administering equipment other than the
nasal masked type creates a possible fire hazard.
• When using nasal or masked type administering equipment, route
and secure oxygen or air tubing properly to ensure that tubing does

not become entangled or damaged during normal operation of the
bed.

• Use caution when having liquids in or around the bed to ensure no

spilling occurs. In case of spillage, stand in a dry, clean area of the

floor and unplug the bed immediately. Clean up spill and allow the

area around bed to dry thoroughly before using the electric controls

again. Do not eat or drink hot liquids while operating the bed.
• This appliance is not intended for use by persons (including

children) with reduced physical, sensory or mental capabilities, or

lack of experience and knowledge, unless they have been given

supervision or instructions concerning use of the appliance by a
person responsible for their safety.

• Do not allow children or individuals with disabilities to operate the

bed without adult supervision.

• Do not allow any person or pet under the bed at any time.
• During bed operation, make sure body is positioned within the
confines of the bed. Do not place extremities over the sides of the

bed when operating bed functions.

WARRANTY WARNINGS:

Do not open or tamper with control box, motors, or remote (with the
exception of battery compartments). The warranty will be void if the

internal workings of these components are tampered with.

Product Rating:

The motors are not designed to operate continuously for more than
[2] minutes in an [18] minute time period or approximately 10% duty
cycle. Attempting to circumvent or exceed this rating will shorten the
life expectancy of the foundation and may void the warranty.

Operating Information:

• After power foundation assembly is completed, operate remote

control to ensure proper functions.

• Keep moving parts free of obstruction during bed operation
(including sheets, clothing, tubing, wiring, and products using electric

power cords).

• Distribute body weight evenly over bed surface. Do not place entire

weight on head or foot sections of the bed, during repositioning and

entering or exiting bed.

Hospital Use Disclaimer:

This

power foundation is designed for residential use only. It is

not approved for hospital use and does not comply with hospital
standards.

Weight Limits:

This product is not rated to support weights in excess of 650 pounds
inclusive of the mattress and bedding. The bed will structurally

support this weight, provided it is evenly distributed across the

foundation. The power foundation is not designed to support or
lift this amount in the head or foot sections alone. Exceeding this

weight restriction could damage the bed and/or cause injury and will
void the warranty.

Safety & Warranty Warnings

FCC COMPLIANCE:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

To comply with the FCC RF exposure requirements, no change to the antenna or the device is permitted. Any change to the antenna or the

device could result in the device exceeding the RF exposure requirement and void user’s right to operate the device.

RADIO FREQUENCY: 2.4 GHz

—01—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

Parts List

All electronics and components that need to be installed are located in boxes under the foundation or

attached to the frame. Before discarding the packing materials, ensure that all the parts are accounted for.

INCLUDED WITH ZG1000/ZG2000/ZG3000

INCLUDED WITH ZG E PACKAGE

INCLUDED WITH ZG M PACKAGE

(1) ZG Remote

(1) ZG E Remote

(1) ZG M Remote

(1) Power Cord

(1) Sync Cord Only

in TXL

(1) Sync Cord Only

in TXL

(1) Sync Cord Only

in TXL

(1) Mattress Retainer

Bar (2 for King)

(1) Mattress Retainer

Bar (2 for King)

(1) Mattress Retainer

Bar (2 for King)

(4) Adjustable

Legs

(4) Adjustable

Legs

(4) Adjustable

Legs

(1) Wrench & (8) Bolts

Only Included in King

(1) Wrench & (8) Bolts

Only Included in King

(1) Wrench & (8) Bolts

Only Included in King

(1) Power Supply with

Battery Backup Box

(1) Power Supply with

Battery Backup Box

(1) Power Supply with

Battery Backup Box

—02—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

OPTIONAL HEADBOARD BRACKET KITS (NOT INCLUDED)

OPTIONAL EQUIPMENT (NOT INCLUDED)

(2) 9-Volt Batteries

Actual product appearance and functionality may vary from photographs.

Socket and Wrench (13mm)

(2) Headboard Brackets

(2) T-Brackets

(4) M8*16

(4) 3/8-20.5

(4) Nuts

(2) Washers

Electronics Quick Reference Guide

ZG1000/ZG2000 OVERVIEW

ZG3000 OVERVIEW

—03—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

Remote

Neck Motor

Head Motor

Foot Motor

Head Motor Port

ower Cord

ower Supply

Sync Cord

Connection

Sync Cord

Connection

Input Cord

Connection

Input Cord

Connection

Input Power

Cord

Input Power

Cord

Sync Cord

Connection

Sync Cord

Connection

Foot Motor Port

Neck Motor Port

—04—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

ZG E PACKAGE OVERVIEW

ZG M PACKAGE OVERVIEW

Remote

Neck Motor

Head Motor

Electronics Quick Reference Guide

Head Massage

Motor

Foot Massage

Motor

Head Motor Port

Sync Cord

Connection

Sync Cord

Connection

Input Cord

Connection

Input Cord

Connection

USB

Connection

USB

Connection

LED Connection

Foot Motor Port

Neck Motor Port

Head Massage

Motor Port

Foot Massage

Motor Port

Foot Motor

ower Cord

ower Supply

USB Charger

Input Power

Cord

Input Power

Cord

USB Charging

Ports

USB Charging

Ports

Underneath

LED

Underneath

LED

Sync Cord

Connection

Sync Cord

Connection

Installation Guide

Two people are required to set up the foundation.

STEP 1

STEP 4

STEP 2

STEP 3

STEP 5

Place the foundation box in a

desired location with the bottom

of the box facing up.

Remove the binding straps and

packing materials, making sure

not to puncture the box with any

sharp objects.

Locate the power supply

and install (2) 9-volt batteries (not

included).

Remove the foundation from the box, keeping the bottom of the

foundation facing upward for easier access to the bed's components.

To install the legs, thread the

bolt of the leg to the nut on

the foundation frame, and

tighten by hand.

DO NOT

OVERTIGHTEN.

Uncoil the input power cord

(connected to the control box’s

power port) and plug it into the

power supply.

STEP 10

STEP 6

STEP 9

STEP 7

STEP 8

Uncoil the power cord and connect it to the

power supply.

Locate the mattress retainer bar brackets.

Slide the left side of the mattress retainer bar into the bracket. Pull

the retainer bar to the opposite bracket and secure the right side.

Carefully flip the foundation over onto its legs.

Important: Two people are required to move the foundation.

Do not drag across the floor. Do not rest frame on its side;

excessive pressure may damage the legs.

Plug the foundation into a power source.

Ensure that batteries are correctly
installed in the remote.

NOTE: To avoid damage to the foundation,

always open the carton while the bed is in the flat

position.

—05—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

—06—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

Remote Control Instructions

ZG1000/2000/3000

ADJUST

ONE TOUCH BUTTONS

The button lifts the head/foot/neck section of the foundation.

The button lowers the head/foot/neck section of the foundation.

One touch

HOME

preset position.

One touch

SELECT

button. Select head, foot or neck zone.

Lift

HOME Position

Lower

SELECT Zone

Remote Control Instructions

—07—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

ZG E REMOTE

ADJUST

ONE TOUCH BUTTONS

UNDERNEATH LED LIGHTING

The button lifts the head/foot/neck section of the foundation.

The button lowers the head/foot/neck section of the foundation.

One touch

HOME

preset position.

One touch programmable positions.

One touch underneath

LED

lighting on/off.

One touch

SELECT

button. Select head, foot or neck zone.

Lift

HOME Position

ANTI-SNORE

Position

Lower

SELECT Zone

Underneath LED

on/off

TV Position

ZERO G

Position

Programmable

Positions

One touch

ZERO G

preset position.

ZERO G

adjusts your legs to a

higher level than your heart, helping to relieve pressure of the lower

back and promote circulation.

One touch

ANTI-SNORE

preset position.

One touch

preset position.

Remote Control Instructions

—08—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

ZG3000M REMOTE

ADJUST

MASSAGE FEATURES

ONE TOUCH BUTTONS

UNDERNEATH LED LIGHTING

The button lifts the head/foot/neck section of the foundation.

The button lowers the head/foot/neck section of the foundation.

One touch

HOME

preset position.

One touch programmable positions.

One touch underneath

LED

lighting on/off.

One touch

SELECT

button. Select head, foot or neck zone.

The button will turn on the head massage. Cycle through 3 massage

intensities.

The button will turn on the foot massage. Cycle through 3 massage

intensities.

The button will turn off the head/foot massage.

Lift

HOME Position

Programmable

Positions

Lower

SELECT Zone

Head/Foot

Massage off

Foot Massage on

(3 Intensity Levels)

Head Massage on

(3 Intensity Levels)

Underneath LED on/off

Setting Programmable Positions

and Pairing Remote

PAIRING REMOTE

STEP 1

STEP 2

STEP 3

STEP 4

Make sure the batteries work fine. Replace

them when needed.

Unplug the power cord from the power source.
If 9V batteries were installed in the power supply, remove them.

Press and hold

SELECT

button

until the LCD

screen of the remote

control shows PAIR.

Plug the power cord back into the power source. You will hear a

beep sound in 2 seconds; the remote is then paired.

The original remote that comes in the box is already paired to the foundation. No further action is required.

In the event that the remote is not paired with the foundation, follow the steps below.

—09—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

SETTING PROGRAMMABLE POSITION

The ZG E & ZG M power bed has a programmable feature that

allows you to save two custom positions.

Please read all the instructions below before setting your custom

presets on the remote.

STEP 1

STEP 2

STEP 3

Adjust the head and foot to your desired position.

To adjust a saved position, repeat step 1 and 2 and the new

position will be saved.

Press and hold the LED on/off button for about 5 seconds until
the LCD screen shows

SAVE

, and press picture programmable

buttons until you hear 2 beep sounds.

SETTING REMOTE LOCK

The ZG power bed has a lock feature that allows you to lock the

remote. Read all the instructions below.

LOCK

UNLOCK

LOW BATTERY

Press and hold

HOME

and

SELECT

buttons

simultaneously for about 5
seconds until the LCD screen

shows

LOCK

Press and hold

HOME

and

SELECT

buttons for about 5

seconds until the

LOCK

disappears on the LCD screen.

The LCD screen will show

LOW

once

the batteries are in low power.

SYNCHRONIZING OVERVIEW

Synchronizing Two Foundations

If simultaneous operation of two foundations is desired, use the sync cord

to connect the electronics of both foundations together.

STEP 1

STEP 2

STEP 3

STEP 4

Unplug foundations from the power source.

Connect the male ends of the sync cord to the female sync plugs of
the control boxes (Refer to illustration below).

Plug foundations back into the power source.

Check to ensure that all cords are securely attached.

Either remote will operate both foundations simultaneously.

—10—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

Sync Cord

Remote

Control Box

Female Sync

Plug

Female Sync

Plug

Headboard Bracket Installation

Guide (Optional)

Headboard brackets are an optional accessory and are not included.

A 1/2'' (13 mm) socket and 1/2'' (13 mm) wrench are necessary to complete installation.

—11—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

STEP 1

STEP 3

STEP 2

a) Align the hole in the bracket to the sleeve into which the leg

threads. Hold the bracket in place and screw the leg into the

foundation until it is snug.

DO NOT OVERTIGHTEN.

Too much

force may cause the leg to spin freely.

b) The headboard bracket will have 2 tabs to accomodate any frame

type. Align the appropriate tab on the bracket with the hole on the

foundation. Use a M8*16 bolts and a nut to secure the bracket.
Make sure the bolt is tight.

You may now connect your headboard to the attachment plates using the remaining short bolts and nuts to secure it to the brackets. The heads
of the bolts will face outward. Use a 1/2'' (13 mm) socket and 1/2'' (13 mm) wrench to tighten the bolts.

a) To put the T-Bracket and Headbroad Bracket together, you will
need (2) M8×16 bolts and (2) nuts. Slip the bolts through the holes
from T-Bracket to Headbroad Bracket with the head of bolt facing
outward. Use the 1/2'' (13 mm) socket and 1/2'' (13 mm) wrench to

tighten the bolts.

HEADBOARD BRACKET COMPONENTS

(2) Headboard Brackets

(2) T-Brackets

(4) M8*16

(4) 3/8-20.5

(4) Nuts

(2) Washers

Troubleshooting

In the event that the power foundation fails to operate, assess the symptoms and possible solutions

provided in the chart below.

SYMPTOMS

SOLUTIONS

Remote control illuminates and appears to be operable, but will not
activate bed.

Head or foot section will elevate, but will not return to the horizontal
(flat) position.

No features of the power foundation will activate.

Remote will not illuminate.

Replace the batteries in the remote.

Verify that the power cord is plugged into a working, grounded
electrical outlet. Test the outlet by plugging in another working

appliance.

Program the remote control (see the Setting Programmable Positions
and Pairing Remote section of this manual for programming

procedures).

Unplug the power cord, wait 30 seconds and plug back to reset

electronic components.

The electrical outlet may be defective. Test the outlet by plugging in

another working appliance.

Verify that the connector on the wired remote control is securely
attached to the control box.

Bed mechanism may be obstructed. Elevate bed and check for
obstruction. Remove obstruction.

Head section may be too close to the wall.

Headboard may be too close to the edge of the mattress. Verify

that there is enough distance between the headboard brackets and
mattress. Adjust if required.

—12—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

Troubleshooting

In the event that the power foundation fails to operate, assess the symptoms and possible solutions

provided in the chart below.

SYMPTOMS

SOLUTIONS

Head, Foot and/or Neck lift function has minor interference durling

operation.

Excessive massage motor noise.

A clicking noise is heard under the bed when raising or lowering.

Massage motor overheats or stops.

Check batteries in remote control, replace with three (3) new AAA

batteries if necessary.

Make sure that you are following the duty cycle of the motors (do

not operate more than [2] minutes in an [18] minute time period or

approximately 10% duty cycle).

Press the lift buttons squarely and accurately.

Remote control may be experiencing common Radio Frequency
Interference from other radio transmitting devices. Wait several

seconds, and then try pressing appropriate button again, See

FCC

COMPLIANCE

statement on page 1 of this guide.

If the bed is located on hard surface flooring, place carpet pieces or
rubber pieces (not included) under each leg.

Using the remote control, elevate the head, foot or neck section

a short distance to realign the lift/lower mechanisms with the bed
support platform.

Verify that your MotoSleep Power Foundation is not positioned

against a wall, nightstand, or other object that may cause the
vibration or noise.

If the MotoSleep Power Foundation is installed over a bed frame,
verify that the massage motors are not causing the bed frame (or bed

frame components) to vibrate.

Verify that the headboard attachment hardware is properly tightened
(if used).

This is normal. The lift motor relays “click” when they are engaged.
No action is required.

If the vibration motor overheats, the thermal protection will turn the

motor off. Wait 30 minutes, turn the massage back on. If it does not

come on, turn it off and report the situation to customer service.

—13—

Customer Service Toll Free: 1-844-MY-MOTTO (1-844-696-6886)

Thank you for purchasing a Power Foundation.

Contact Customer Service Toll Free at 1-844-696-6886