Full Text Searchable PDF User Manual
Lexmark™ X65x
Troubleshooting
Guide
Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive,
make sure:
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electronic equipment plugged into the outlet is
working.
•
The printer is turned on. Check the printer power switch.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
•
All options are properly installed.
•
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer
off, wait for about 10 seconds, and then turn the printer back on.
This often fixes the problem.
Printer control panel display is
blank or displays only
diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer on.
If
Ready
does not appear, then turn the printer off and contact
Customer Support.
Solving printing problems
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1 Open the document you want to print in Adobe Acrobat.
2 Click the printer icon.
The Print dialog appears.
3 Select Print as image.
4 Click OK.
Error message about reading USB
drive appears
Make sure the USB drive is supported. For information regarding
tested and approved USB flash memory devices, visit the Lexmark
Web site at www.lexmark.com.
Jobs do not print
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PRINTER
IS
READY
TO
Make sure
Ready
or
Power Saver
appears on the display
before sending a job to print.
C
HECK
TO
SEE
IF
THE
STANDARD
EXIT
BIN
IS
FULL
Remove the stack of paper from the standard exit bin.
C
HECK
TO
SEE
IF
THE
PAPER
TRAY
IS
EMPTY
Load paper in the tray.
M
AKE
SURE
THE
CORRECT
PRINTER
SOFTWARE
IS
INSTALLED
•
Verify that you are using the correct printer software.
•
If you are using a USB port, make sure you are running a
supported operating system and using compatible printer
software.
M
AKE
SURE
THE
INTERNAL
SERVER
IS
INSTALLED
PROPERLY
AND
WORKING
•
Make sure the internal print server is properly installed and
that the printer is connected to the network.
•
Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the
network cables, and then try printing the network setup
page again. Contact your system support person to make
sure the network is functioning correctly.
Copies of the printer software are also available on the Lexmark
Web site at www.lexmark.com.
M
AKE
SURE
YOU
ARE
USING
A
RECOMMENDED
USB,
SERIAL
,
OR
E
THERNET
CABLE
For more information, visit the Lexmark Web site at
www.lexmark.com.
M
AKE
SURE
PRINTER
CABLES
ARE
SECURELY
CONNECTED
Check the cable connections to the printer and print server to
make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Confidential and other held jobs do
not print
These are possible solutions. Try one or more of the following:
P
ARTIAL
JOB
,
NO
JOB
,
OR
BLANK
PAGES
The print job may contain a formatting error or invalid data.
•
Delete the print job, and then print it again.
•
For PDF documents, recreate the PDF and then print it
again.
M
AKE
SURE
THE
PRINTER
HAS
SUFFICIENT
MEMORY
Free up additional printer memory by scrolling through the list
of held jobs and deleting some of them.
1
Job takes longer than expected to
These are possible solutions. Try one or more of the following:
R
EDUCE
THE
COMPLEXITY
OF
THE
JOB
Eliminate the number and size of fonts, the number and
complexity of images, and the number of pages in the job.
C
HANGE
THE
P
AGE
P
ROTECT
SETTING
TO
O
FF
1 Make sure the printer is on and
Ready
appears.
2 On the home screen, touch
.
3 Touch Settings.
4 Touch General Settings.
5 Touch the down arrow until
Print Recovery
appears.
6 Touch Print Recovery.
7 Touch the right arrow next to
Page Protect
until
Off
appears.
8 Touch Submit.
9 Touch .
Job prints from the wrong tray or on
the wrong paper
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
Incorrect characters print
M
AKE
SURE
THE
PRINTER
IS
NOT
IN
H
EX
T
RACE
MODE
If
Ready Hex
appears on the display, then you must exit Hex
Trace mode before you can print your job. Turn the printer off
and back on to exit Hex Trace mode.
Tray linking does not work
These are possible solutions. Try one or more of the following:
L
OAD
THE
SAME
SIZE
AND
TYPE
OF
PAPER
•
Load the same size and type of paper in each tray to be
linked.
•
Move the paper guides to the correct positions for the paper
size loaded in each tray.
U
SE
THE
SAME
P
APER
S
IZE
AND
P
APER
T
YPE
SETTINGS
•
Print a menu settings page and compare the settings for
each tray.
•
If necessary, adjust the settings from the Paper Size/Type
menu.
Note: The multipurpose feeder does not automatically sense
the paper size. You must set the size from the Paper Size/Type
menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
M
AKE
SURE
C
OLLATE
IS
SET
TO
O
N
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the
setting in the Finishing menu.
R
EDUCE
THE
COMPLEXITY
OF
THE
JOB
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
M
AKE
SURE
THE
PRINTER
HAS
ENOUGH
MEMORY
Add printer memory or an optional hard disk.
Unexpected page breaks occur
I
NCREASE
THE
P
RINT
T
IMEOUT
VALUE
1 Make sure the printer is on and
Ready
appears.
2 On the home screen, touch
.
3 Touch Settings.
4 Touch General Settings.
5 Touch the down arrow until
Timeouts
appears.
6 Touch Timeouts.
7 Touch the left or right arrow next to
Print Timeout
until
the desired value appears.
8 Touch Submit.
9 Touch .
Solving copy problems
Copier does not respond
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
C
HECK
THE
POWER
Make sure the printer is plugged in, the power is on, and
Ready
appears.
Scanner unit does not close
Make sure there are no obstructions:
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit open.
3 Lower the scanner unit.
2
Poor copy quality
These are some examples of poor copy quality:
•
Blank pages
•
Checkerboard pattern
•
Distorted graphics or pictures
•
Missing characters
•
Faded print
•
Dark print
•
Skewed lines
•
Smudges
•
Streaks
•
Unexpected characters
•
White lines in print
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
T
HE
TONER
MAY
BE
LOW
When
88 Cartridge low
appears or when the print
becomes faded, replace the print cartridge.
T
HE
SCANNER
GLASS
MAY
BE
DIRTY
Clean the scanner glass with a clean, lint-free cloth dampened
with water.
T
HE
COPY
IS
TOO
LIGHT
OR
TOO
DARK
Adjust the density of the copy.
C
HECK
THE
QUALITY
OF
THE
ORIGINAL
DOCUMENT
Make sure the quality of the original document is satisfactory.
C
HECK
THE
DOCUMENT
PLACEMENT
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
U
NWANTED
TONER
IS
IN
THE
BACKGROUND
•
Increase the background removal setting.
•
Adjust the darkness to a lighter setting.
P
ATTERNS
(
MOIRÉ
)
APPEAR
IN
THE
OUTPUT
•
On the Copy screen, select the Text/Photo or Printed Image
icon.
•
Rotate the original document on the scanner glass.
•
On the Copy screen, adjust the scale setting.
T
EXT
IS
LIGHT
OR
DISAPPEARING
•
On the Copy screen, touch the Text icon.
•
Decrease the background removal setting.
•
Increase the contrast setting.
•
Decrease the shadow detail setting.
T
HE
OUTPUT
APPEARS
WASHED
OUT
OR
OVEREXPOSED
•
On the Copy screen, select the Printed Image icon.
•
Decrease the background removal setting.
Partial document or photo copies
These are possible solutions. Try one or more of the following:
C
HECK
THE
DOCUMENT
PLACEMENT
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
C
HECK
THE
PAPER
SIZE
SETTING
Make sure the paper size setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Size setting
from the Paper menu.
2 Before sending the job to print, specify the correct size
setting:
•
For Windows users, specify the size from Print
Properties.
•
For Macintosh users, specify the size from the Page
Setup dialog.
Solving scanner problems
Checking an unresponsive scanner
If your scanner is not responding, then make sure:
•
The printer is turned on.
•
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
•
The power cord is plugged into the printer and a properly
grounded electrical outlet.
•
The electrical outlet is not turned off by any switch or breaker.
•
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
•
Other electrical equipment plugged into the outlet is working.
Once you have checked each of these possibilities, turn the printer
off and then back on. This often fixes the problem with the scanner.
Scan was not successful
These are possible solutions. Try one or more of the following:
C
HECK
THE
CABLE
CONNECTIONS
Make sure the network or USB cable is securely connected to
the computer and the printer.
A
N
ERROR
MAY
HAVE
OCCURRED
IN
THE
PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the
computer
These are possible solutions. Try one or more of the following:
O
THER
SOFTWARE
PROGRAMS
MAY
BE
INTERFERING
WITH
SCANNING
Close all programs not being used.
T
HE
SCAN
RESOLUTION
MAY
BE
SET
TOO
HIGH
Select a lower scan resolution.
3
Poor scanned image quality
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
T
HE
SCANNER
GLASS
MAY
BE
DIRTY
Clean the scanner glass with a clean, lint-free cloth dampened
with water.
A
DJUST
THE
SCAN
RESOLUTION
Increase the resolution of the scan for a higher quality output.
C
HECK
THE
QUALITY
OF
THE
ORIGINAL
DOCUMENT
Make sure the quality of the original document is satisfactory.
C
HECK
THE
DOCUMENT
PLACEMENT
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Partial document or photo scans
These are possible solutions. Try one or more of the following:
C
HECK
THE
DOCUMENT
PLACEMENT
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
C
HECK
THE
PAPER
SIZE
SETTING
Make sure the paper size setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Size setting
from the Paper menu.
2 Before sending the job to print, specify the correct size
setting:
•
For Windows users, specify the size from Print
Properties.
•
For Macintosh users, specify the size from the Page
Setup dialog.
Cannot scan from a computer
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
C
HECK
THE
POWER
Make sure the printer is plugged in, the power is on, and
Ready
appears.
C
HECK
THE
CABLE
CONNECTIONS
Make sure the network or USB cable is securely connected to
the computer and the printer.
Solving fax problems
Caller ID is not shown
Contact your telecommunications company to verify that your
telephone line is subscribed to the caller ID service.
If your region supports multiple caller ID patterns, you may have
to change the default setting. There are two settings available: FSK
(pattern 1) and DTMF (pattern 2). The availability of these settings
by way of the Fax menu depends on whether your country or
region supports multiple caller ID patterns. Contact your
telecommunications company to determine which pattern or
switch setting to use.
Cannot send or receive a fax
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
C
HECK
THE
POWER
Make sure the printer is plugged in, the power is on, and
Ready
appears.
C
HECK
THE
PRINTER
CONNECTIONS
Make sure the cable connections for the following hardware
are secure, if applicable:
•
Telephone
•
Handset
•
Answering machine
C
HECK
THE
TELEPHONE
WALL
JACK
1 Plug a telephone into the wall jack.
2 Listen for a dial tone.
3 If you do not hear a dial tone, then plug a different
telephone into the wall jack.
4 If you still do not hear a dial tone, then plug a telephone
into a different wall jack.
5 If you hear a dial tone, then connect the printer to that wall
jack.
R
EVIEW
THIS
DIGITAL
PHONE
SERVICE
CHECKLIST
The fax modem is an analog device. Certain devices can be
connected to the printer so that digital telephone services can
be used.
•
If you are using an ISDN telephone service, then connect
the printer to an analog telephone port (an R-interface port)
on an ISDN terminal adapter. For more information and to
request an R-interface port, contact your ISDN provider.
•
If you are using DSL, then connect to a DSL filter or router
that will support analog use. For more information, contact
your DSL provider.
•
If you are using a PBX telephone service, then make sure
you are connecting to an analog connection on the PBX. If
none exists, consider installing an analog telephone line for
the fax machine.
C
HECK
FOR
A
DIAL
TONE
•
Place a test call to the telephone number to which you want
to send a fax to make sure that it is working correctly.
•
If the telephone line is being used by another device, then
wait until the other device is finished before sending a fax.
•
If you are using the On Hook Dial feature, then turn up the
volume to verify a dial tone.
4
T
EMPORARILY
DISCONNECT
OTHER
EQUIPMENT
To ensure the printer is working correctly, connect it directly to
the telephone line. Disconnect any answering machines,
computers with modems, or telephone line splitters.
C
HECK
FOR
JAMS
Clear any jams, and then make sure that
Ready
appears.
T
EMPORARILY
DISABLE
C
ALL
W
AITING
Call Waiting can disrupt fax transmissions. Disable this feature
before sending or receiving a fax. Call your telephone company
to obtain the keypad sequence for temporarily disabling Call
Waiting.
V
OICE
M
AIL
SERVICE
MAY
BE
INTERFERING
WITH
THE
FAX
TRANSMISSION
Voice Mail offered through your local telephone company may
disrupt fax transmissions. To enable both Voice Mail and the
printer to answer calls, you may want to consider adding a
second telephone line for the printer.
T
HE
PRINTER
MEMORY
MAY
BE
FULL
1 Dial the fax number.
2 Scan the original document one page at a time.
Can send but not receive faxes
These are possible solutions. Try one or more of the following:
C
HECK
TO
SEE
IF
THE
PAPER
TRAY
IS
EMPTY
Load paper in the tray.
C
HECK
THE
RING
COUNT
DELAY
SETTINGS
The ring count delay sets the number of times the phone line
rings before the printer answers. If you have extension phones
on the same line as the printer, or subscribe to the telephone
company's Distinctive Ring service, then keep the Ring Delay
setting at 4.
1 Type the printer IP address into the address field of your
Web browser.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
2 Click Settings.
3 Click Fax Settings.
4 Click Analog Fax Setup.
5 In the Rings to Answer box, enter the number of times you
want the phone to ring before answering.
6 Click Submit.
T
HE
TONER
MAY
BE
LOW
88 Cartridge low
appears when the toner is low.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
T
HE
PRINTER
IS
NOT
IN
F
AX
MODE
On the home screen, touch Fax to put the printer in Fax mode.
T
HE
DOCUMENT
IS
NOT
LOADED
PROPERLY
Load the original document faceup, short edge first into the
ADF or facedown on the scanner glass in the upper left corner.
Note: Do not load postcards, photos, small items,
transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
M
AKE
SURE
THE
SHORTCUT
NUMBER
IS
SET
UP
PROPERLY
•
Check to make sure the shortcut number has been
programmed for the number that you want to dial.
•
As an alternative, dial the telephone number manually.
Received fax has poor print quality
These are possible solutions. Try one or more of the following:
R
E
-
SEND
THE
DOCUMENT
Ask the person who sent you the fax to:
•
Check that the quality of the original document is
satisfactory.
•
Resend the fax. There may have been a problem with the
quality of the telephone line connection.
•
Increase the fax scan resolution, if possible.
T
HE
TONER
MAY
BE
LOW
When
88 Cartridge low
appears or when you experience
faded print, replace the cartridge.
M
AKE
SURE
THE
FAX
TRANSMISSION
SPEED
IS
NOT
SET
TOO
HIGH
Decrease the incoming fax transmission speed:
1 Type the printer IP address into the address field of your
Web browser.
Note: If you do not know the IP address of the printer, then
print a network setup page and locate the IP address in the
TCP/IP section.
2 Click Settings.
3 Click Fax Settings.
4 Click Analog Fax Setup.
5 In the Max Speed box, click on one of the following:
2400
4800
9600
14400
33600
6 Click Submit.
5
Solving option problems
Option does not operate correctly or
quits after it is installed
These are possible solutions. Try one or more of the following:
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
C
HECK
TO
SEE
IF
THE
OPTION
IS
CONNECTED
TO
THE
PRINTER
1 Turn the printer off.
2 Unplug the printer.
3 Check the connection between the option and the printer.
M
AKE
SURE
THE
OPTION
IS
INSTALLED
CORRECTLY
Print a menu settings page and check to see if the option is
listed in the Installed Options list. If the option is not listed, then
reinstall it. For more information, see the hardware setup
documentation that came with the option, or go to
www.lexmark.com/publications to view the option
instruction sheet.
M
AKE
SURE
THE
OPTION
IS
SELECTED
From the computer you are printing from, select the option. For
more information, see the
User's Guide
.
Paper trays
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
PAPER
IS
LOADED
CORRECTLY
1 Open the paper tray.
2 Check for paper jams or misfeeds.
3 Make sure paper guides are aligned against the edges of
the paper.
4 Make sure the paper tray closes properly.
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
M
AKE
SURE
THE
PAPER
TRAY
IS
INSTALLED
CORRECTLY
If the paper tray is listed on the menu settings page, but paper
jams when it enters or exits the tray, then it may not be properly
installed. Reinstall the paper tray. For more information, see the
hardware setup documentation that came with the paper tray,
or go to www.lexmark.com/publications to view the paper
tray instruction sheet.
2000-sheet tray
These are possible solutions. Try one or more of the following:
T
HE
ELEVATOR
TRAY
IS
NOT
WORKING
PROPERLY
•
Make sure the printer is properly connected to the
2000-sheet tray.
•
Make sure the printer is turned on.
T
HE
PAPER
FEED
ROLLERS
DO
NOT
TURN
TO
ADVANCE
PAPER
•
Make sure the printer is properly connected to the
2000-sheet tray.
•
Make sure the printer is turned on.
Envelope feeder
These are possible solutions. Try one or more of the following:
R
ESET
THE
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the
printer on.
M
AKE
SURE
THE
ENVELOPES
ARE
LOADED
CORRECTLY
1 Adjust the envelope support for the length of envelope you
are using.
2 For more information, see the
User's Guide
.
C
HECK
THE
PAPER
TYPE
AND
PAPER
SIZE
SETTINGS
Make sure the paper type and paper size settings match the
envelopes you are using:
1 From the printer control panel, check the settings for the
envelope feeder from the Paper menu.
2 Before sending the job to print, specify the correct settings
from the computer:
•
For Windows users, specify the settings from Print
Properties.
•
For Macintosh users, specify the settings from the Print
dialog.
M
AKE
SURE
THE
ENVELOPE
FEEDER
IS
INSTALLED
CORRECTLY
If the envelope feeder is listed on the menu settings page, but
an envelope jams when it enters or exits the feeder, then it may
not be properly installed. Reinstall the envelope feeder. For
more information, see the hardware setup documentation that
came with the envelope feeder, or go to
www.lexmark.com/publications to view the envelope feeder
instruction sheet.
Output options
If the high capacity output expander, 4-bin mailbox, or
StapleSmart
TM
finisher is listed on the menu settings page, but
paper jams when it exits the printer or enters the output option,
then it may not be properly installed. Reinstall the option. For more
information, see the hardware setup documentation that came
with the option.
Flash memory card
Make sure the flash memory card is securely connected to the
printer system board.
Hard disk with adapter
Make sure the hard disk is securely connected to the printer system
board.
6
Internal Solutions Port
If the Lexmark
TM
Internal Solutions Port (ISP) does not operate
correctly, then these are possible solutions. Try one or more of the
following:
C
HECK
THE
ISP
CONNECTIONS
•
Make sure the ISP is securely attached to the printer system
board.
•
Make sure the cable is securely connected to the correct
connector.
C
HECK
THE
CABLE
Make sure you are using the correct cable and that it is securely
connected.
M
AKE
SURE
THE
NETWORK
SOFTWARE
IS
CONFIGURED
CORRECTLY
For information about installing software for network printing,
see the
Networking Guide
on the
Software and Documentation
CD
Memory card
Make sure the memory card is securely connected to the printer
system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
Use recommended paper and specialty media. For more
information, see the chapter about paper and specialty media
guidelines.
M
AKE
SURE
THERE
IS
NOT
TOO
MUCH
PAPER
IN
THE
PAPER
TRAY
Make sure the stack of paper you load does not exceed the
maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
T
HE
PAPER
MAY
HAVE
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Paper jam message remains after jam
is cleared
C
HECK
THE
PAPER
PATH
The paper path is not clear. Clear jammed paper from the entire
paper path, and then touch Continue.
Page that jammed does not reprint
after you clear the jam
T
URN
ON
J
AM
R
ECOVERY
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery
to Auto or On:
1 Make sure the printer is on and
Ready
appears.
2 On the home screen, touch
.
3 Touch Settings.
4 Touch General Settings.
5 Touch the down arrow until
Print Recovery
appears.
6 Touch Print Recovery.
7 Touch the right arrow next to
Jam Recovery
until
On
or
Auto
appears.
8 Touch Submit.
9 Touch .
Solving print quality problems
The information in the following topics may help you solve print
quality problems. If these suggestions still do not correct the
problem, contact Customer Support. You may have a printer part
that requires adjustment or replacement.
Isolating print quality problems
To help isolate print quality problems, print the print quality test
pages:
1 Turn the printer off.
2 Load Letter- or A4-size paper in the tray.
3 Hold down
and
while turning the printer on.
4 Release the buttons when the screen with the progress bar
appears.
The printer performs a power-on sequence, and then the
Configuration menu appears.
5 Touch the down arrow until
Print Quality Pages
appears.
6 Touch Print Quality Pages.
The print quality test pages print.
7 Touch Back.
8 Touch Exit Configuration.
Blank pages
These are possible solutions. Try one or more of the following:
7
P
ACKING
MATERIAL
MAY
BE
ON
THE
CARTRIDGE
Remove the print cartridge and make sure the packing material
is properly removed. Reinstall the print cartridge.
T
HE
TONER
MAY
BE
LOW
When
88 Cartridge low
appears, order a new print
cartridge.
If the problem continues, the printer may need to be serviced.
For more information, contact Customer Support.
Characters have jagged or uneven
edges
These are possible solutions. Try one or more of the following:
C
HECK
THE
QUALITY
SETTINGS
•
Change the Print Resolution setting in the Quality menu to
600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q.
•
Enable Enhance Fine Lines in the Quality menu.
M
AKE
SURE
DOWNLOADED
FONTS
ARE
SUPPORTED
If you are using downloaded fonts, then verify that the fonts
are supported by the printer, the host computer, and the
software program.
Clipped images
These are possible solutions. Try one or more of the following:
C
HECK
THE
GUIDES
Move the width and length guides in the tray to the correct
positions for the paper size loaded.
C
HECK
THE
PAPER
SIZE
SETTING
Make sure the paper size setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Size setting
from the Paper menu.
2 Before sending the job to print, specify the correct size
setting:
•
For Windows users, specify the size from Print
Properties.
•
For Macintosh users, specify the size from the Page
Setup dialog.
Ghost images
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
Gray background
C
HECK
THE
T
ONER
D
ARKNESS
SETTING
Select a lighter Toner Darkness setting:
•
From the printer control panel, change the setting from the
Quality menu.
•
For Windows users, change the setting from Print
Properties.
•
For Macintosh users, change the setting from the Print
dialog.
Incorrect margins
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
8
C
HECK
THE
PAPER
SIZE
SETTING
Make sure the paper size setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Size setting
from the Paper menu.
2 Before sending the job to print, specify the correct size
setting:
•
For Windows users, specify the size from Print
Properties.
•
For Macintosh users, specify the size from the Page
Setup dialog.
Paper curl
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
T
HE
PAPER
HAS
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Print irregularities
These are possible solutions. Try one or more of the following:
T
HE
PAPER
MAY
HAVE
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
C
HECK
THE
PAPER
Avoid textured paper with rough finishes.
T
HE
TONER
MAY
BE
LOW
When
88 Cartridge low
appears or when the print
becomes faded, replace the print cartridge.
T
HE
FUSER
MAY
BE
WORN
OR
DEFECTIVE
Replace the fuser.
Repeating defects
R
EPEATING
MARKS
OCCUR
EVENLY
DOWN
THE
PAGE
Replace the charge rolls if the defects occur every 28.3 mm
(1.11 in.).
Replace the transfer roller if the defects occur every 51.7 mm
(2.04 in.).
Replace the print cartridge if the defects occur every:
•
47.8 mm (1.88 in.)
•
96.8 mm (3.81 in.)
Replace the fuser if the defects occur every:
•
88.0 mm (3.46 in.)
•
95.2 mm (3.75 in.)
Skewed print
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the
paper size loaded.
C
HECK
THE
PAPER
Make sure you are using paper that meets the printer
specifications.
9
Solid black or white streaks
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
FILL
PATTERN
IS
CORRECT
If the fill pattern is incorrect, then choose a different fill pattern
from your software program or application.
C
HECK
THE
PAPER
TYPE
•
Try a different type of paper.
•
Use only transparencies recommended by the printer
manufacturer.
•
Make sure the Paper Type and Paper Texture settings match
the paper loaded in the tray or feeder.
M
AKE
SURE
THE
TONER
IS
DISTRIBUTED
EVENLY
IN
THE
CARTRIDGE
Remove the print cartridge and shake it from side to side to
redistribute the toner, and then reinstall it.
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
OR
LOW
ON
TONER
Replace the used print cartridge with a new one.
Print is too light
These are possible solutions. Try one or more of the following:
C
HECK
THE
DARKNESS
,
BRIGHTNESS
,
AND
CONTRAST
SETTINGS
The Toner Darkness setting is too light, the Brightness setting
is too light, or the Contrast setting is too low.
•
From the printer control panel, change these settings from
the Quality menu.
•
For Windows users, change these settings from Print
Properties.
•
For Macintosh users, change these settings from the Print
dialog and pop-up menus.
T
HE
PAPER
HAS
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
C
HECK
THE
PAPER
Avoid textured paper with rough finishes.
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
T
HE
TONER
IS
LOW
When
88 Cartridge Low
appears, order a new print
cartridge.
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the print cartridge.
Print is too dark
These are possible solutions. Try one or more of the following:
C
HECK
THE
DARKNESS
,
BRIGHTNESS
,
AND
CONTRAST
SETTINGS
The Toner Darkness setting is too dark, the Brightness setting
is too dark, or the Contrast setting is too high.
•
From the printer control panel, change these settings from
the Quality menu.
•
For Windows users, change these settings from Print
Properties.
•
For Macintosh users, change these settings from the Print
dialog and pop-up menus.
T
HE
PAPER
HAS
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
10
C
HECK
THE
PAPER
Avoid textured paper with rough finishes.
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the print cartridge.
Solid color pages
These are possible solutions. Try one or more of the following:
M
AKE
SURE
THE
CARTRIDGE
IS
PROPERLY
INSTALLED
Remove the print cartridge and shake it from side to side to
redistribute the toner, and then reinstall it.
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
OR
LOW
ON
TONER
Replace the used print cartridge with a new one. If the problem
continues, the printer may need to be serviced. For more
information, contact Customer Support.
Streaked vertical lines
These are possible solutions. Try one or more of the following:
T
HE
TONER
IS
SMEARED
Select another tray or feeder to feed paper for the job:
•
From the printer control panel, select the Default Source
from the Paper Menu.
•
For Windows users, select the paper source from Print
Properties.
•
For Macintosh users, select the paper source from the Print
dialog and pop-up menus.
T
HE
CARTRIDGE
IS
DEFECTIVE
Replace the print cartridge.
T
HE
PAPER
PATH
MAY
NOT
BE
CLEAR
Check the paper path around the print cartridge.
CAUTION—HOT SURFACE: The inside of the printer
might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
Clear any paper you see.
T
HERE
IS
TONER
IN
THE
PAPER
PATH
Contact Customer Support.
Toner fog or background shading
appears on the page
These are possible solutions. Try one or more of the following:
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the print cartridge.
T
HE
CHARGE
ROLLS
MAY
BE
DEFECTIVE
Replace the charge rolls.
T
HERE
IS
TONER
IN
THE
PAPER
PATH
Contact Customer Support.
Toner rubs off
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
11
C
HECK
THE
P
APER
T
EXTURE
SETTING
From the printer control panel Paper menu, make sure the
Paper Texture setting matches the paper loaded in the tray.
Toner specks
These are possible solutions. Try one or more of the following:
T
HE
CARTRIDGE
MAY
BE
DEFECTIVE
Replace the print cartridge.
T
HERE
IS
TONER
IN
THE
PAPER
PATH
Contact Customer Support.
Transparency print quality is poor
Try one or more of the following:
C
HECK
THE
TRANSPARENCIES
Use only transparencies recommended by the printer
manufacturer.
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1 From the printer control panel, check the Paper Type setting
from the Paper menu.
2 Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
Embedded Web Server does
not open
These are possible solutions. Try one or more of the following:
C
HECK
THE
NETWORK
CONNECTIONS
Make sure the printer and computer are turned on and
connected to the same network.
C
HECK
THE
NETWORK
SETTINGS
Depending on the network settings, you may need to type
https://
instead of
http://
before the printer IP address
to access the Embedded Web Server. For more information, see
your system administrator.
Contacting Customer Support
When you call Customer Support, describe the problem you are
experiencing, the message on the display, and the
troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For
more information, see the label on the inside top front cover of
the printer. The serial number is also listed on the menu settings
page.
In the U.S. or Canada, call (1-800-539-6275). For other
countries/regions, visit the Lexmark Web site at
www.lexmark.com.
12