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Lexmark 935dn - C Color Laser Printer Troubleshooting Manual

935dtn - C Color Laser Printer C935

Made by: Lexmark
Type: Troubleshooting Guide
Category: Door
Pages: 10
Size: 0.48 MB

 

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Lexmark™ C935

Clearing Jams Guide

Troubleshooting

Checking an unresponsive

printer

If your printer is not responding, make sure:

The power cord is plugged into the printer and a properly

grounded electrical outlet.

The electrical outlet is not turned off by any switch or breaker.

The 

Ground Fault Circuit Interrupter

 (GFCI) has not tripped.

From the back of the printer, press the GFCI Reset button

located above the printer power cord.

The printer is not plugged into any surge protectors,

uninterrupted power supplies, or extension cords.

Other electrical equipment plugged into the outlet is working.

The printer is turned on.

The printer cable is securely attached to the printer and the

host computer, print server, option, or other network device.

Once you have checked each of these possibilities, turn the printer

off and then back on. This often fixes the problem.

Door A will not shut properly

Make sure the green paper jam clearance lever behind Door A is

in place:

Press down on the white release lever beneath Door A at the

top of the printer, and then open the door.

Press the A1 green lever down to its normal position.

Close Door A.

Solving printing problems

Multiple-language PDFs do not print

The documents contain unavailable fonts.

Open the document you want to print in Adobe Acrobat.
Click the printer icon.

The Print dialog appears.

Select Print as image.
Click OK.

Control panel display is blank or

displays only diamonds

The printer self test failed. Turn the printer off, wait about 10

seconds, and then turn the printer back on.
If 

Performing Self Test

 and 

Ready

 do not appear, turn the

printer off and contact Customer Support.

Error message about reading USB

drive appears

Make sure the USB drive is supported. For information regarding

tested and approved USB flash memory devices, visit the Lexmark
Web site at www.lexmark.com.

 

1

 


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Jobs do not print

These are possible solutions. Try one or more of the following:

M

AKE

 

SURE

 

THE

 

PRINTER

 

IS

 

READY

 

TO

 

PRINT

Make sure 

Ready

 or 

Power Saver

 appears on the display

before sending a job to print. Press 

 to return the printer to

the 

Ready

 state.

C

HECK

 

TO

 

SEE

 

IF

 

THE

 

STANDARD

 

EXIT

 

BIN

 

IS

 

FULL

Remove the stack of paper from the standard exit bin, and then
press 

.

C

HECK

 

TO

 

SEE

 

IF

 

THE

 

PAPER

 

TRAY

 

IS

 

EMPTY

Load paper in the tray.

M

AKE

 

SURE

 

THE

 

CORRECT

 

PRINTER

 

SOFTWARE

 

IS

INSTALLED

Verify that you are using the correct printer software.

If you are using a USB port, make sure you are running

Windows Vista, Windows XP, Windows Server 2003,

Windows 2000/98/Me and using compatible printer

software.

M

AKE

 

SURE

 

THE

 

INTERNAL

 

PRINT

 

SERVER

 

IS

 

INSTALLED

PROPERLY

 

AND

 

WORKING

Make sure the internal print server is properly installed and

that the printer is connected to the network. For more
information about installing a network printer, click View

User's Guide and Documentation on the 

Software and

Documentation

 CD.

Print a network setup page and check that the status shows

Connected. If the status is Not Connected, check the

network cables, and then try printing the network setup

page again. Contact your system support person to make

sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark
Web site at www.lexmark.com.

M

AKE

 

SURE

 

YOU

 

ARE

 

USING

 

A

 

RECOMMENDED

USB, 

SERIAL

OR

 E

THERNET

 

CABLE

For more information, visit the Lexmark Web site at

www.lexmark.com.

M

AKE

 

SURE

 

PRINTER

 

CABLES

 

ARE

 

SECURELY

CONNECTED

Check the cable connections to the printer and print server to

make sure they are secure.
For more information, see the setup documentation that came

with the printer.

Confidential and other held jobs do

not print

These are possible solutions. Try one or more of the following:

H

AS

 

A

 

FORMATTING

 

ERROR

 

OCCURRED

?

If so, delete the job and try printing it again. Only part of the

job may print.

M

AKE

 

SURE

 

THE

 

PRINTER

 

HAS

 

SUFFICIENT

 

MEMORY

Free up additional printer memory by scrolling through the list

of held jobs and deleting some of them.

C

HECK

 

TO

 

SEE

 

IF

 

THE

 

PRINTER

 

HAS

 

RECEIVED

 

INVALID

DATA

Delete invalid jobs.

Job takes longer than expected to

print

These are possible solutions. Try one or more of the following:

R

EDUCE

 

THE

 

COMPLEXITY

 

OF

 

THE

 

PRINT

 

JOB

Eliminate the number and size of fonts, the number and

complexity of images, and the number of pages in the job.

C

HANGE

 

THE

 P

AGE

 P

ROTECT

 

SETTING

 

TO

 O

FF

From the control panel, press  .

Press   until 

Settings

 appears, and then press 

.

Press   until 

Setup Menu

 appears, and then press

.

Press   until 

Print Recovery

 appears, and then

press 

.

Press   until 

Page Protect

 appears, and then press

.

Press   until 

Off

 appears, and then press 

.

Job prints from the wrong tray or on

the wrong paper

C

HECK

 

THE

 P

APER

 T

YPE

 

SETTING

Make sure the Paper Type setting matches the paper loaded in

the tray.

Incorrect characters print

Make sure the printer is not in Hex Trace mode. If 

Ready Hex

appears on the display, you must exit Hex Trace mode before you

can print your job. Turn the printer off and back on to exit Hex

Trace mode.

Tray linking does not work

A

RE

 

THE

 

SAME

 

SIZE

 

AND

 

TYPE

 

OF

 

PAPER

 

LOADED

 

IN

EACH

 

TRAY

?

Load the same size and type of paper in each tray.

Move the paper guides to the correct positions for the paper

size loaded in each tray.

 

2

 


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A

RE

 

THE

 P

APER

 S

IZE

 

AND

 P

APER

 T

YPE

 

SETTINGS

 

THE

SAME

 

FOR

 

EACH

 

TRAY

?

Print a menu settings page and compare the settings for

each tray.

If necessary, adjust the settings from the Paper Size/Type

menu.

Note: The multipurpose feeder does not automatically sense

the paper size. You must set the size from the Paper Size/Type

menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

M

AKE

 

SURE

 C

OLLATE

 

IS

 

SET

 

TO

 O

N

From the Finishing menu or Print Properties, set Collate to On.

Note: Setting Collate to Off in the software overrides the

setting in the Finishing menu.

R

EDUCE

 

THE

 

COMPLEXITY

 

OF

 

THE

 

PRINT

 

JOB

Reduce the complexity of the print job by eliminating the

number and size of fonts, the number and complexity of

images, and the number of pages in the job.

M

AKE

 

SURE

 

THE

 

PRINTER

 

HAS

 

ENOUGH

 

MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

Increase the Print Timeout value:

From the control panel, press  .

Press   until 

Settings

 appears, and then press 

.

Press   until 

Setup Menu

 appears, and then press 

.

Press   until 

Timeouts

 appears, and then press 

.

Press   until 

Print Timeout

 appears, and then

press 

.

Press   until the desired value appears, and then press  .

Solving option problems

Option does not operate correctly or

quits after it is installed

These are possible solutions. Try one or more of the following:

R

ESET

 

THE

 

PRINTER

Turn the printer off, wait for about 10 seconds, and then turn

the printer on.

C

HECK

 

TO

 

SEE

 

IF

 

THE

 

OPTION

 

IS

 

CONNECTED

 

TO

 

THE

PRINTER

Turn the printer off.
Unplug the printer.
Check the connection between the option and the printer.

M

AKE

 

SURE

 

THE

 

OPTION

 

IS

 

INSTALLED

Print a menu settings page and check to see if the option is

listed in the Installed Options list. If the option is not listed,

reinstall it.

M

AKE

 

SURE

 

THE

 

OPTION

 

IS

 

SELECTED

From the program you are using, select the option. Mac OS 9

users should make sure the printer is set up in the Chooser.

Drawers

M

AKE

 

SURE

 

THE

 

PAPER

 

IS

 

LOADED

 

CORRECTLY

Open the paper tray.
Check for paper jams or misfeeds.
Make sure paper guides are aligned against the edges of

the paper.

Make sure the paper tray closes properly.
Close the door.

R

ESET

 

THE

 

PRINTER

Turn the printer off. Wait 10 seconds. Turn the printer back on.

Finisher

If the finisher does not operate correctly, these are possible

solutions. Try one or more of the following:

M

AKE

 

SURE

 

THE

 

CONNECTION

 

BETWEEN

 

THE

 

FINISHER

AND

 

THE

 

PRINTER

 

IS

 

SECURE

If the finisher is listed on the menu settings page, but paper

jams when it exits the printer and enters the finisher, it may not

be properly installed. Reinstall the finisher. For more

information, see the hardware setup documentation that

shipped with the finisher.

M

AKE

 

SURE

 

YOU

 

ARE

 

USING

 

A

 

PAPER

 

SIZE

 

THAT

 

IS

COMPATIBLE

 

WITH

 

THE

 

FINISHER

 

EXIT

 

BINS

For more information about supported paper sizes, click View

User's Guide and Documentation on the 

Software and

Documentation

 CD.

Flash memory card

Make sure the flash memory card is securely connected to the

printer system board.

Hard disk with adapter

Make sure the hard disk is securely connected to the printer system

board.

Internal print server

If the internal print server does not operate correctly, these are

possible solutions. Try one or more of the following:

C

HECK

 

THE

 

PRINT

 

SERVER

 

CONNECTIONS

Make sure the internal print server is securely attached to

the printer system board.

Make sure you are using the correct (optional) cable and

that it is securely connected.

 

3

 


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M

AKE

 

SURE

 

THE

 

NETWORK

 

SOFTWARE

 

IS

 

CONFIGURED

CORRECTLY

For information about installing software for network printing,
click View User's Guide and Documentation on the 

Software

and Documentation

 CD.

Memory card

Make sure the memory card is securely connected to the printer

system board.

USB/parallel interface card

Check the USB/parallel interface card connections:

Make sure the USB/parallel interface card is securely

connected to the printer system board.

Make sure you are using the correct cable and that it is securely

connected.

Solving paper feed problems

Paper frequently jams

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 

PAPER

Use recommended paper and other specialty media. For more

information, see the chapter about paper and specialty media

guidelines.

M

AKE

 

SURE

 

THERE

 

IS

 

NOT

 

TOO

 

MUCH

 

PAPER

 

IN

 

THE

PAPER

 

TRAY

Make sure the stack of paper you load does not exceed the

maximum stack height indicated in the tray or on the

multipurpose feeder.

C

HECK

 

THE

 

PAPER

 

GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

H

AS

 

THE

 

PAPER

 

ABSORBED

 

MOISTURE

 

DUE

 

TO

 

HIGH

HUMIDITY

?

Load paper from a fresh package.

Store paper in its original wrapper until you use it.

Print jobs are not routed to the

booklet-maker bin

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 

PAPER

Make sure the paper is loaded in a 520-sheet tray or the

multipurpose feeder. If the paper is loaded in the multipurpose

feeder, make sure it is loaded short-edge first.

Note: Do not load A4- or letter-size paper in the multipurpose

feeder.

I

S

 

THE

 

LETTER

OR

 A4-

SIZE

 

PAPER

 

LOADED

 

IN

 

A

520-

SHEET

 

TRAY

?

The finisher will not accept letter- or A4-size paper from the

multipurpose feeder. Load letter- or A4-size paper in the

short-edge orientation in a 520-sheet tray.

M

AKE

 

SURE

 

THE

 

PAPER

 

SIZE

 

IS

 

SUPPORTED

 

BY

 

THE

BOOKLET

-

MAKER

 

BIN

 (B

IN

 2)

Use one of the following paper sizes supported by Bin 2: A3, A4,

B4, folio, legal, letter, or tabloid (11 x 17 in.).

Paper jam message remains after jam

is cleared

The paper path is not clear. Clear jammed paper from the entire
paper path, and then press 

.

Page that jammed does not reprint

after you clear the jam

In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery

to Auto or On:

Press  .

Press   until 

Settings

 appears, and then press 

.

Press   until 

Setup Menu

 appears, and then press 

.

Press   until 

Print Recovery

 appears, and then press

.

Press   until 

Jam Recovery

 appears, and then press

.

Press   until 

On

 or 

Auto

 appears, and then press 

.

 

4

 


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Solving print quality problems

The information in the following topics may help you solve print

quality problems. If these suggestions do not correct the problem,

contact Customer Support. You may have a printer part that

requires adjustment or replacement.

Isolating print quality problems

To help isolate print quality problems, print the print quality test

pages:

Turn the printer off.
Load letter- or A4-size paper in the tray in the long-edge

orientation.

From the control panel, press and hold   and   while turning

the printer on.

Release both buttons when 

Performing Self Test

appears.
The printer performs its power-on sequence, and then

Config Menu

 appears.

Press   until 

Prt Quality Pgs

 appears, and then

press 

.

The pages are formatted. 

Printing Quality Test

Pages

 appears, and then the pages print. The message

remains on the display until all the pages print.

After the print quality test pages print, press   until 

Exit

Config Menu

 appears, and then press 

.

Blank pages

The printer may need to be serviced. For more information,

contact Customer Support.

Characters have jagged or uneven

edges

If you are using downloaded fonts, verify that the fonts are

supported by the printer, the host computer, and the software

program.

Clipped images

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 

PAPER

 

GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

C

HECK

 

THE

 P

APER

 S

IZE

 

SETTING

Make sure the Paper Size setting matches the paper loaded in

the tray.

Dark lines

One or more of the photoconductors may be defective.
If an 

84 Color pc unit life warning

84 Black pc

unit life warning

84 Replace color pc units

, or

84 Replace black pc unit

 message appears, replace the

photoconductor(s).

Gray background

R

EDUCE

 

THE

 T

ONER

 D

ARKNESS

 

SETTING

From Print Properties, select a different Toner Darkness setting

before sending the job to print.

 

5

 


background image

Incorrect margins

C

HECK

 

THE

 

PAPER

 

GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

C

HECK

 

THE

 P

APER

 S

IZE

 

SETTING

Make sure the Paper Size setting matches the paper loaded in

the tray.

C

HECK

 

THE

 P

AGE

 

SIZE

 

SETTING

Before sending the job to print, specify the correct page size in

Print Properties or the software program.

Light colored line, white line, or

incorrectly colored line

These are possible solutions. Try one or more of the following:

C

LEAN

 

THE

 

PRINTHEAD

 

LENSES

The printhead lenses may be dirty.

TONER

 

CARTRIDGE

 

MAY

 

BE

 

DEFECTIVE

Replace the defective toner cartridge.

A

RE

 

THE

 

PHOTOCONDUCTORS

 

DEFECTIVE

?

Replace the photoconductor(s).

Note: The printer has four photoconductors: cyan, magenta,

yellow, and black. The cyan, magenta, and yellow

photoconductors must all be replaced at the same time. The

black photoconductor can be replaced separately.

Paper curl

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 P

APER

 T

YPE

 

SETTING

Make sure the Paper Type setting matches the paper loaded in

the tray.

H

AS

 

THE

 

PAPER

 

ABSORBED

 

MOISTURE

 

DUE

 

TO

 

HIGH

HUMIDITY

?

Load paper from a fresh package.

Store paper in its original wrapper until you use it.

Print irregularities

These are possible solutions. Try one or more of the following:

H

AS

 

PAPER

 

ABSORBED

 

MOISTURE

 

DUE

 

TO

 

HIGH

HUMIDITY

?

Load paper from a fresh package.

Store paper in its original wrapper until you use it.

C

HECK

 

THE

 P

APER

 T

YPE

 

SETTING

Make sure the Paper Type setting matches the paper loaded in

the tray.

C

HECK

 

THE

 

PAPER

Avoid textured paper with rough finishes.

I

S

 

THE

 

TONER

 

LOW

?

When 

88 <color> toner low

 appears, order a new

cartridge.

Print is too dark

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 

DARKNESS

BRIGHTNESS

AND

 

CONTRAST

SETTINGS

The Toner Darkness setting is too dark, the RGB Brightness

setting is too dark, or the RGB Contrast setting is too high.

From Print Properties, change these settings.

Note: This solution applies to Windows users only.

From the Quality menu, change these settings.

TONER

 

CARTRIDGE

 

MAY

 

BE

 

DEFECTIVE

Replace the toner cartridge.

 

6

 


background image

Print is too light

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 

DARKNESS

BRIGHTNESS

AND

 

CONTRAST

SETTINGS

The Toner Darkness setting is too dark, the RGB Brightness

setting is too dark, or the RGB Contrast setting is too high.

From Print Properties, change these settings.

Note: This solution applies to Windows users only.

From the Quality menu, change these settings.

H

AS

 

THE

 

PAPER

 

ABSORBED

 

MOISTURE

 

DUE

 

TO

 

HIGH

HUMIDITY

?

Load paper from a fresh package.

Store paper in its original wrapper until you use it.

C

HECK

 

THE

 

PAPER

Avoid textured paper with rough finishes.

C

HECK

 

THE

 P

APER

 T

YPE

 

SETTING

Make sure the Paper Type setting matches the paper loaded in

the tray.

M

AKE

 

SURE

 C

OLOR

 S

AVER

 

IS

 

SET

 

TO

 O

FF

Color Saver may be set to On.

I

S

 

THE

 

TONER

 

LOW

?

When 

88 <color> toner low

 appears, order a new

cartridge.

TONER

 

CARTRIDGE

 

MAY

 

BE

 

DEFECTIVE

Replace the toner cartridge.

Repeating defects

D

O

 

MARKS

 

OCCUR

 

REPEATEDLY

 

ONLY

 

IN

 

ONE

 

COLOR

AND

 

MULTIPLE

 

TIMES

 

ON

 

A

 

PAGE

?

Replace the photoconductor(s) if the defects occur every:

44 mm (1.7 in.)

94 mm (3.7 in.)

Note: The printer has four photoconductors: cyan, magenta,

yellow, and black. The cyan, magenta, and yellow

photoconductors must all be replaced at the same time. The

black photoconductor can be replaced separately.

Skewed print

C

HECK

 

THE

 

PAPER

 

GUIDES

Move the guides in the tray to the correct positions for the

paper size loaded.

C

HECK

 

THE

 

PAPER

Make sure you are using paper that meets the printer

specifications.

Solid color pages

The printer may need to be serviced. For more information,

contact Customer Support.

Toner fog or background shading

appears on the page

TONER

 

CARTRIDGE

 

MAY

 

BE

 

DEFECTIVE

Replace the toner cartridge.

A

RE

 

THE

 

PHOTOCONDUCTORS

 

WORN

 

OR

 

DEFECTIVE

?

Replace the photoconductor(s).

Note: The printer has four photoconductors: cyan, magenta,

yellow, and black. The cyan, magenta, and yellow

photoconductors must all be replaced at the same time. The

black photoconductor can be replaced separately.

I

S

 

THERE

 

TONER

 

IN

 

THE

 

PAPER

 

PATH

?

Contact Customer Support.

Toner rubs off

 

7

 


background image

These are possible solutions. Try one or more of the following:

C

HECK

 

THE

 P

APER

 T

YPE

 

SETTING

Make sure the Paper Type setting matches the paper loaded in

the tray.

C

HECK

 

THE

 P

APER

 T

EXTURE

 

SETTING

Make sure the Paper Texture setting matches the paper loaded

in the tray.

Toner specks

These are possible solutions. Try one or more of the following:

TONER

 

CARTRIDGE

 

MAY

 

BE

 

DEFECTIVE

Replace the toner cartridge.

I

S

 

THERE

 

TONER

 

IN

 

THE

 

PAPER

 

PATH

?

Contact Customer Support.

Transparency print quality is poor

C

HECK

 

THE

 

TRANSPARENCIES

Use only transparencies recommended by the printer

manufacturer.

C

HECK

 

THE

 P

APER

 T

YPE

 

SETTING

Load transparencies, and make sure the Paper Type setting is

set to Transparency.

Uneven print density

Replace the photoconductor(s).

Note: The printer has four photoconductors: cyan, magenta,

yellow, and black. The cyan, magenta, and yellow

photoconductors must all be replaced at the same time. The black

photoconductor can be replaced separately.

Solving color quality problems

This section helps answer some basic color-related questions and

describes how some of the features provided in the Quality Menu

can be used to solve typical color problems.

FAQ about color printing

What is RGB color?

Red, green, and blue light can be added together in various

amounts to produce a large range of colors observed in nature.

For example, red and green can be combined to create yellow.

Televisions and computer monitors create colors in this manner.

RGB color is a method of describing colors by indicating the

amount of red, green, or blue needed to produce a certain color.

What is CMYK color?

Cyan, magenta, yellow, and black inks or toners can be printed

in various amounts to produce a large range of colors observed

in nature. For example, cyan and yellow can be combined to

create green. Printing presses, inkjet printers, and color laser

printers create colors in this manner. CMYK color is a method of

describing colors by indicating the amount of cyan, magenta,

yellow, and black needed to reproduce a particular color.

How is color specified in a document to be printed?

Software programs typically specify document color using RGB

or CMYK color combinations. Additionally, they allow users to

modify the color of each object in a document. For more

information, see the software program Help topics.

How does the printer know what color to print?

When a user prints a document, information describing the type

and color of each object is sent to the printer. The color

information is passed through color conversion tables that

translate the color into the appropriate amounts of cyan,

magenta, yellow, and black toner needed to produce the

desired color. The object information determines the

application of color conversion tables. For example, it is possible

to apply one type of color conversion table to text while

applying a different color conversion table to photographic

images.

Should I use PostScript or PCL emulation printer software?

What settings should I use for the best color?

The PostScript driver is strongly recommended for best color

quality. The default settings in the PostScript driver provide the

preferred color quality for the majority of printouts.

Why doesn't the printed color match the color I see on the

computer screen?

The color conversion tables used in Auto Color Correction mode

generally approximate the colors of a standard computer

monitor. However, because of technology differences that exist

between printers and monitors, there are many colors that can

also be affected by monitor variations and lighting conditions.

For recommendations on how the printer color sample pages

may be useful in solving certain color-matching problems, see

the question, “How can I match a particular color (such as a

corporate logo)?”

The printed page appears tinted. Can I adjust the color?

Sometimes a printed page may appear tinted (for example,

everything printed seems to be too red). This can be caused by

environmental conditions, paper type, lighting conditions, or

user preference. In these instances, adjust the Color Balance

setting to create a more preferable color. Color Balance provides

the user with the ability to make subtle adjustments to the

amount of toner being used in each color plane. Selecting

positive or negative values for cyan, magenta, yellow, and black

(from the Color Balance menu) will slightly increase or decrease

the amount of toner used for the chosen color. For example, if

a printed page has a red tint, then decreasing both magenta

and yellow could potentially improve the color balance.

 

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My color transparencies seem dark when they are projected.

Is there anything I can do to improve the color?

This problem most commonly occurs when projecting

transparencies with reflective overhead projectors. To obtain

the highest projected color quality, transmissive overhead

projectors are recommended. If a reflective projector must be

used, then adjusting the Toner Darkness setting to 1, 2, or 3 will

lighten the transparency. Make sure to print on the

recommended type of color transparencies.

What is manual color correction?

When manual color correction is enabled, the printer employs

user-selected color conversion tables to process objects.

However, Color Correction must be set to Manual, or no

user-defined color conversion will be implemented. Manual

color correction settings are specific to the type of object being

printed (text, graphics, or images), and how the color of the

object is specified in the software program (RGB or CMYK

combinations).

Notes:

Manual color correction is not useful if the software

program does not specify colors with RGB or CMYK

combinations. It is also not effective in situations in which

the software program or the computer operating system

controls the adjustment of colors.

The color conversion tables—applied to each object when

Color Correction is set to Auto—generate preferred colors

for the majority of documents.

To manually apply a different color conversion table:

From the Quality menu, select Color Correction, and then

select Manual.

From the Quality menu, select Manual Color, and then

select the appropriate color conversion table for the

affected object type.

Manual Color menu

Object type

Color conversion tables

RGB Image
RGB Text
RGB Graphics

Vivid—Produces brighter, more

saturated colors and may be

applied to all incoming color

formats.

sRGB Display—Produces an

output that approximates the

colors displayed on a computer

monitor. Black toner usage is

optimized for printing

photographs.

Display—True Black—Produces

an output that approximates the

colors displayed on a computer

monitor. Uses only black toner to

create all levels of neutral gray.

sRGB Vivid—Provides an increased

color saturation for the sRGB

Display color correction. Black

usage is optimized for printing

business graphics.

Off—No color correction is

implemented.

CMYK Image
CMYK Text
CMYK Graphics

US CMYK—Applies color

correction to approximate the

SWOP (Specifications for Web

Offset Publishing) color output.

Euro CMYK—Applies color

correction to approximated

EuroScale color output.

Vivid CMYK—Increases the color

saturation of the US CMYK color

correction setting.

Off—No color correction is

implemented.

How can I match a particular color (such as a corporate logo)?

From the printer Quality menu, nine types of Color Samples sets

are available. These are also available from the Color Samples

page of the Embedded Web Server. Selecting any sample set

generates a multiple-page printout consisting of hundreds of

colored boxes. Either a CMYK or RGB combination is located on

each box, depending on the table selected. The observed color

of each box is obtained by passing the CMYK or RGB

combination labeled on the box through the selected color

conversion table.

By examining Color Samples sets, a user can identify the box

whose color is the closest to the desired color. The color

combination labeled on the box can then be used for modifying

the color of the object in a software program. For more

information, see the software program Help topics. Manual

color correction may be necessary to utilize the selected color

conversion table for the particular object.
Selecting which Color Samples set to use for a particular

color-matching problem depends on the Color Correction

setting being used (Auto, Off, or Manual), the type of object

being printed (text, graphics, or images), and how the color of

the object is specified in the software program (RGB or CMYK

combinations). When the printer Color Correction setting is set

to Off, the color is based on the print job information; and no

color conversion is implemented.

Note: The Color Samples pages are not useful if the software

program does not specify colors with RGB or CMYK

combinations. Additionally, certain situations exist in which the

software program or the computer operating system adjusts

the RGB or CMYK combinations specified in the program

through color management. The resulting printed color may

not be an exact match of the Color Samples pages.
What are detailed Color Samples and how do I access them?

Detailed Color Samples sets are available only through the

Embedded Web Server of a network printer. A detailed Color

Samples set contains a range of shades (displayed as colored

boxes) that are similar to a user-defined RGB or CMYK value. The

likeness of the colors in the set are dependent on the value

entered in the RGB or CMYK Increment box.
To access a detailed Color Samples set from the Embedded Web

Server:

Open a Web browser.
In the address bar, type the network printer IP address.
Click Configuration.
Click Color Samples.
Click Detailed Options to narrow the set to one color range.
When the Detailed Options page appears, select a color

conversion table.

Enter the RGB or CMYK color number.

 

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Enter an Increment value from 1–255.

Note: The closer the value is to 1, the narrower the color

sample range will appear.

Click Print to print the detailed Color Samples set.

Contacting Customer Support

When you call Customer Support, describe the problem you are

experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a solution.
You need to know your printer model type and serial number. For

more information, see the label on the inside top front cover of

the printer. The serial number is also listed on the menu settings

page.
In the U.S. or Canada, call (1-800-539-6275). For other

countries/regions, visit the Lexmark Web site at

www.lexmark.com.

 

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