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Lexmark 21G8600 - Z 816 Color Jetprinter Inkjet Printer Setup Solutions

Made by: Lexmark
Type: Setup Solutions
Category: Printer
Pages: 10
Size: 0.1 MB

 

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www.lexmark.com

April 2004

Lexmark and Lexmark with diamond design are trademarks of Lexmark 
International, Inc., registered in the United States and/or other countries.

Color Jetprinter is a trademark of Lexmark International, Inc.

© 2004 Lexmark International, Inc. All rights reserved.
740 West New Circle Road

Lexington, Kentucky 40550

P/N 21G0046

E.C. 21G005

810 Series 
Color Jetprinter™

Setup Solutions

 


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Edition: April 2004
The following paragraph does not apply to any country where such provisions are inconsistent with 
local law:
 LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT 
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE 
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some 
states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this 
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made 
to the information herein; these changes will be incorporated in later editions. Improvements or changes in 
the products or the programs described may be made at any time.
Comments about this publication may be addressed to Lexmark International, Inc., Department F95/032-2, 
740 West New Circle Road, Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to 
Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow 
Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes 
appropriate without incurring any obligation to you. You can purchase additional copies of publications related 
to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call +44 (0)8704 440 044. In other 
countries, contact your point of purchase.

References in this publication to products, programs, or services do not imply that the manufacturer intends 
to make these available in all countries in which it operates. Any reference to a product, program, or service 
is not intended to state or imply that only that product, program, or service may be used. Any functionally 
equivalent product, program, or service that does not infringe any existing intellectual property right may be 
used instead. Evaluation and verification of operation in conjunction with other products, programs, or 
services, except those expressly designated by the manufacturer, are the user’s responsibility.
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the 
United States and/or other countries.

Other trademarks are the property of their respective owners.
© 2004 Lexmark International, Inc.
All rights reserved.

UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial 
computer software and documentation developed exclusively at private expense.

 


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3

Contents

English ................................................................................ 5

English .............................................................................. 11

English .............................................................................. 17

English .............................................................................. 23

English .............................................................................. 29

English .............................................................................. 35

English .............................................................................. 41

English .............................................................................. 47

English .............................................................................. 53

English .............................................................................. 59

English .............................................................................. 65

English ............................................................................... 71

English ............................................................................... 77

 


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English ............................................................................... 83

English ............................................................................... 89

English ............................................................................... 95

English ............................................................................. 101

English ............................................................................. 107

English ............................................................................. 113

English ............................................................................. 119

English ............................................................................. 125

 


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5

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English

Contents checklist

Verify that these items are in the box with your printer:

Note: A USB cable may or may not be included.

Note: If your printer comes with a photo print cartridge, remove it from the print 
cartridge storage unit before installing it. Keep unused cartridges in the storage 
unit. 

1

Power supply cord

4

Color print cartridge

2

USB cable

5

Black or photo print cartridge

3

Software CD

6

Setup sheet

1

2

3

6

4

5

 


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Safety information

Use only the power supply provided with this product or the 
manufacturer's authorized replacement power supply.

Connect the power cord to an electrical outlet that is near the 
product and easily accessible.

Refer service or repairs, other than those described in the user 
documentation, to a professional service person.

CAUTION:

Do not set up this product or make any electrical or 
cabling connections, such as the power cord, during a 
lightning storm.

Setup troubleshooting

Should your printer have a problem, this section helps you find the solution.

Symptom:

Solution:

The Power light 
does not come 
on when the 
Power button is 
pressed

• Make sure the power cord is pushed all the way into the 

printer.

• Disconnect the power cord from the wall outlet, and then 

from the printer. Reconnect the power cord by pushing it 
all the way into the connector on the printer. 

• Make sure the printer is using a working electrical outlet. 

Connect it to one that other devices have been using.

Printer is not 
communicating 
with the computer

Make sure your operating system is compatible with the 
printer, which supports these operating systems:

• Windows 98
• Windows Me
• Windows 2000
• Windows XP
• Mac OS X version 10.1.5
• Mac OS X version 10.2.3 and later

Is your printer connected to your computer through another 
device, such as a USB hub or switch box? If so, disconnect 
the USB cable from any other devices and directly connect 
it between the printer and your computer.

Make sure the USB cable is securely attached to the printer 
and computer.

 


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7

The printer is not 
functioning 
properly or a 
communications 
error message 
appears when 
you try to use 
your printer 

Check to see if the software was installed correctly:

For Windows

From your desktop, click Start

Æ

  Programs or All 

Programs.

If Lexmark 810 Series does not appear in your list of 
programs, see “Removing and reinstalling the software” 
on page 9.

For Mac OS X

Is there a Lexmark 810 Series folder on your desktop? If 
not, see “Removing and reinstalling the software” on 
page 9.

Alignment page 
or test page will 
not print

Verify that you removed the transparent tape from the 
bottom of each print cartridge. 

Make sure the print cartridges are installed correctly. The 
black cartridge or photo cartridge should be secure in the 
left carrier and the color cartridge should be secure in the 
right carrier.

The Paper Feed 
light is blinking

Make sure you did not create a paper jam by forcing the 
paper into the printer.

Symptom:

Solution:

 


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Alignment page 
or test page will 
not print

Press the Power button. If the Power light does not come 
on, see “The Power light does not come on when the Power 
button is pressed” symptom.

Check to see if the printer is set as the default printer.

For Windows

Click Start

Æ

  Settings

Æ

  Printers (Windows 98, Me, 

2000).

Click Start 

Æ

  Control Panel 

Æ

  Printers and Faxes 

(Windows XP).

Unless there is a check mark next to the printer 

(indicating it is already set as the default printer), 
right-click Lexmark 810 Series and select Set as 
Default Printer
.

For Mac OS X

On your desktop, check to see if there is a Lexmark 810 

Series folder. If it does not appear on your desktop, 
install the printer software.

Select Go

Æ

 Applications

Æ

 Utilities and double-click 

the Print Center icon.

– OS 10.2.3 or later: double-click Printer Setup Utility.

Select your printer in the Printer List and click Printers 

Æ

  Make Default.

– OS 10.2.3 or later: click the Make Default button on 

the toolbar.

If the install screen did not appear: 

From your desktop, double-click the Lexmark 810 

Series Installer icon.

Double-click Install and follow the instructions on your 

screen.

Symptom:

Solution:

 


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9

Removing and reinstalling the software

For Windows:

1

From your desktop, click Start 

Æ

  Programs or All Programs

Æ

  

Lexmark 810 Series 

Æ

  Uninstall Lexmark 810 Series.

2

Follow instructions on your screen to remove the printer software.

3

Restart your computer before reinstalling the printer software.

4

Insert the CD, and then follow the instructions on your screen to 
install the software.

If the install screen does not appear: 

1

Click Cancel on any New Hardware screens.

2

Eject and reinsert the printer software CD.

If the printer software installation screen does not appear:

a

From your desktop, double-click My Computer (Windows 98, 
Me, 2000).

Windows XP users, click Start

Æ

 My Computer.

b

Double-click the CD-ROM drive icon. If necessary, double-click 
Setup.

c

When the printer software installation screen appears, click 
Install or Install Now.

d

Follow the instructions on your screen to complete the 
installation.

For Mac OS X:

1

From your desktop, double-click the Lexmark 810 Series folder.

2

Double-click the Lexmark 810 Series Uninstaller application.

3

Follow the instructions on your screen to remove the printer 
software.

4

Restart your computer before reinstalling the printer software.

5

Insert the CD, click Lexmark 810 Series Installer and follow the 
instructions on your screen to install the software.

 


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Finding more information

If these solutions do not solve your problem:

Call us at 1-800-332-4120.

Monday-Friday (9:00 AM - 9:00 PM EST)

Saturday (Noon-6:00 PM EST)

Phone number and support times may change without notice.

Refer to the Setup sheet that comes with your printer.

Refer to the User’s Guide or Help for your operating system:

For Windows: double-click the Lexmark 810 Series User’s Guide 
icon on your desktop. 

Note: If you did not copy the User’s Guide to your computer 

during the software installation, reinsert the printer 
software CD and click the View User’s Guide icon.

For Mac OS X:

1

From your desktop, click the 810 Series folder.

2

Double-click Lexmark 810 Series Utility

3

Click the Help button.

Refer to the Lexmark Solution Center software: 

For Windows:

1

Click Start 

Æ

  Programs or All Programs

Æ

 Lexmark 810 

Series 

Æ

 Lexmark Solution Center.

2

Click the Troubleshooting tab on the left side of the screen.

For Mac OS X:

1

From your desktop, double-click the Lexmark 810 Series folder 
icon.

2

Double-click the 810 Series Help alias.

3

Click the Troubleshooting topic link.

Go to http://support.lexmark.com/ for help.