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Level Sense Pro User Manual

Made by: Level Sense
Type: User Manual
Category: Measuring Instruments
Pages: 24
Size: 1.62 MB

 

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USER MANUAL

www.level-sense.com

 


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Contents

About Level Sense Pro ............................ 1.0

     Device Specifications ........................ 1.1

     Requirements .................................... 1.2

     In the Box ........................................... 1.3

     Status LEDs ........................................ 1.4

     Wiring Panel ....................................... 1.5

Installation ...................................................2.0

     Installation Warning .......................... 2.1

     Mounting to Pump Discharge Pipe ... 2.2

     Mounting to the Wall ........................ 2.3

     Installing Float Sensor ...................... 2.4

     Installing Leak Sensor ....................... 2.5

     Installing Level Sensor ...................... 2.6

Powering On ...............................................3.0
Connect to Wi-Fi ........................................4.0

     Connect with WPS ............................. 4.1

     Connect with Hotspot ....................... 4.2

Product Registration—Portal ..................5.0

     Create Portal Account ....................... 5.1

     Claim Device ...................................... 5.2

     Configure Device Name ................... 5.3

     Update Frequency............................. 5.4

Alarm Inputs ...............................................6.0

     Per Input Type ...................................6.1 – 6.4

Alarm Outputs ............................................7.0

     Per Output Type ................................7.1 – 7.3

     Disabling Alarm from Device ........... 7.4

Device and Alarm Testing ........................8.0

     Per Device Testing ............................. 8.1 - 8.5

Maintenance ...............................................9.0
Password Reset ........................................10.0
Battery Warning ........................................11.0
Service Disclaimer....................................12.0
Warranty ....................................................13.0
Test Log ........................................................14.0
Troubleshooting ........................................15.0
Support .......................................................16.0

 


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1.0  About Level Sense Pro                   

Level Sense Pro is a Wi-Fi based residential environmental  

monitor designed specifically for the home owner who wants to 

keep a watchful eye on their property at all times. Level Sense  

Pro monitors five critical elements of the home as alarm inputs— 

sustained power loss, sump pit high water level, water leak(s),  

temperature and humidity levels.  

Each of the five alarm inputs can be configured individually as 

alarm triggers based on their state or level. There are three alarm 

outputs of the Level Sense Pro; email/SMS (text message), audible 

siren and alarm relay contacts. Additional detail of the alarm  

outputs can be found in the alarm outputs section of the manual.

Please read the User Manual carefully before using the Level  
Sense Pro.

1.1 

Device Specifications

Operating Temperature: 32-122 F° (0-50 C°)
Operating Humidity: 0-95% RH, non-condensing
Input Power: 12VDC 700mA
Battery: 3.7V Lithium Ion Polymer 1100mAH *Read Battery Warning
Siren: 90db *Estimated
Antenna: Internally integrated 
Sensor Inputs: 2x Dry contact
Relay Contact: 48VDC 1Amp Max
Dimensions: 5x6x1.25”
Weight: 2lbs
Contains FCC ID: 2AC7Z-ESP8266EX

1.2 Requirements

120 VAC Power outlet
Wi-Fi internet within range of Level Sense
Wi-Fi device with web browsing
Screw Driver, flat head #3 or #4

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1.  Level Sense Pro

2.  Power Supply

3. Float Switch & Bracket

4. Leak Sensor

5. Level Sensor Wire

6. Accessories

1.3 

In the Box

(Optional Accessory)

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1.4 

Status LEDs

The status LEDs on the Level Sense Pro provide a visual indication 

of the control state. The below table is a system status guide. 

Wiring of sensors (level, leak and float switch) have no polarity.  
To connect sensors, turn the terminal screw counterclockwise to 
open the wiring clamp. Insert wire into the clamp and turn  
terminal screw clockwise to close clamp on wire.  
Tighten until wire is firmly secured.  

1.5 

Wiring Panel

Color /LED

Blue

Yellow

Red

White

Power

AC Power 

Good

No AC 

Power

No AC Power

Low Battery

Cloud

Connected 

to Wi-Fi

Flash:  

Connecting

Solid: WPS 

Mode

Wrong  

Password

Or out-of-

range

Hotspot

Mode

Calibrate

Calibrated

Learning

Level

Alarm

No Alarms

Active Alarm

RESET

DC

USER

LEVEL

SENSOR

FLOAT

SWITCH

LEAK

SENSOR

ALARM

NC   COM   NO

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2.0   Installation

Level Sense Pro is designed for indoor installation only. The ideal 

mounting location is in the utility room within a few feet of the 

sump pump pit. Consideration should be taken to keep within 

range of the homes Wi-Fi router. Wi-Fi range varies based on the 

router and environmental conditions. We recommend range  

testing before installation. If the device is out of range, consider  

a Wi-Fi range extender. The Level Sense Pro can be mounted  

in two different ways, choose from the following options.

 

2.1 

Installation Warning

Working around water and electricity is inherently dangerous.   

Disconnect all electrical circuit breakers near the sump pump and 

installation area before beginning work. If you are unfamiliar or 

uncomfortable please contact a licensed electrician to perform the 

installation.

2.2  Mounting to Pump Discharge Pipe

For most customers, mounting to the discharge pipe of the  

sump pump, or other nearby PVC pipe, is the simplest installation  

location. First, install the two self-adhesive mounting squares to 

the back of the device as shown below. Then, feed a zip tie through 

the mounting square opening and around the pipe and zip tight.  

Repeat for the second mounting square. Install the device  

approximately 1-6 feet above the floor. 

TIP: 

For larger diameter pipes, connect a second zip tie in series to extend 

the length of the zip tie.

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2.3  Mounting to the Wall 

The back side of the Level Sense Pro accepts two #6 screws. The 

screws are spaced at 3.375” and are mounted horizontally. Install 

the device approximately 3-6 feet above the floor.  

Mounting Screws

3.375 “

HAVE A QUESTION?

Send us an email: support@level-sense.com or submit a request  

through our webpage: http://www.level-sense.com/pages/support

Contact support

support@level-sense.com 

or Phone: 515-957-1050

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2.4  Installing Float Sensor

The float sensor mounts above the normal pump water line and 

detects when the water level has reached a point above normal 

operating range. 

The float sensor installs on the sump pump discharge pipe.   

Using the provided plastic float bracket and two zip ties, securely 

mount the float to the discharge pipe. The sliding float portion of 

the sensor should face down. Mount the float approximately  

six (6) inches above the sump pump normal water line. This  

level can usually be found by looking at the side walls of the pit to 

visually see the high water mark roughly level with the top of the 

pump. The wires from the float sensor connect to the far right  

two terminals on the Level Sense Pro. The wires do not have  

polarity, and cannot be wired backwards. Do not increase  
wire length beyond the length provided.

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2.5  Installing Leak Sensor 

(Optional)

The leak sensor monitors for pooling water on a flat surface, this 

sensor does not need to be installed if this type of monitoring is 

not required.  

The leak sensor can be mounted near the sump pit or other area 

where water would pool in the event of a leak. Typical locations 

are near a water heater or HVAC system which could leak during  

a malfunction. The sensor needs to be placed flat on the floor  

with the metal sensing elements down.  The sensor must be  

submerged in a minimum pool of water 1/8” in depth before  

activating. The wires do not have polarity, and cannot be wired 

backwards. Do not increase wire length of the leak sensor  
beyond the length provided.

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2.6  Installing Level Sensor 

(Optional Accessory)

The level sensor is used to help determine pump cycle frequency. 

This sensor is not required and only provides an approximation  

of water level following a calibration process. This is useful if you 

are unsure how often your pump runs. High water alarms are  

triggered from the float sensor.  

The level sensor is installed vertically on the PVC discharge pipe of 

the sump pump. The sensor wire attaches to the PVC pipe with zip 

ties. Place the sealed end of the sensor wire as far down the pipe 

as possible. The closer the sealed end of the wire is to the bottom 

of the pipe, the more resolution of water level you will see. Care 

must be taken to secure the sensor wire to the discharge pipe 

to avoid it being sucked into the pump. Also, avoid allowing the 

sensor wire to come in contact with the power cable of the sump 

pump or metal piping as this can skew the reading. Do not modify 
level sensor wire length.  

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3.0  Powering On

After mounting the Level Sense Pro control unit and successful  

installation of sensors we can now power up the control unit.   

First, connect the DC jack of the power supply to the Level Sense 

Pro control. Second, connect the AC wall adapter to a standard 
120VAC power outlet. Use only the supplied power adapter.  

Upon power up, the cloud LED indicator will begin to pulse white.

4.0  Connect to Wi-Fi

The Level Sense Pro is immediately ready to join your Wi-Fi  

network after power up. When the Level Sense Pro has no  

configured Wi-Fi, the cloud LED will pulse white.  

There are two methods of connecting to a home network depending  

on your Wi-Fi router. The preferred method is using a process 

called WPS or Wi-Fi Protected Setup. The second method turns  

the Level Sense Pro into a hotspot which you temporarily join  

with a smart device to configure Wi-Fi credentials.

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4.1 

Connect with WPS

To connect to Wi-Fi with WPS, first check to see your Wi-Fi router 

has a button labeled “WPS.” If your router does not, proceed to 

connecting with hotspot mode. Temporarily move the Level Sense 

Pro control unit into close proximity of the Wi-Fi router. The Level 

Sense Pro will operate on battery backup to complete this step if 

allowed to charge for 30 minutes prior. Once the two devices are 

near each other, press the WPS button on your router first.   

Within 15 seconds, double click the USER button on the Level 

Sense Pro. The Cloud LED will turn from pulsing white to solid  

yellow. The WPS process can take up to three minutes. Upon  

successful connection, all four LEDs will illuminate and pulse.  

Please note the colors from left to right as they are used later in 

the claim process, section 5.2. You have successfully connected  

to your home Wi-Fi, please move on to Product Registration. 

TIP: 

If the Cloud LED turns red following a WPS attempt, press the reset 

button to restart the device. If the Cloud LED returns to red after restarting, 

check your router settings to see if WPS is enabled. Alternatively, try  

connecting with hotspot mode.

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4.2  Connect with Hotspot

To connect to Wi-Fi with hotspot mode you will need a Wi-Fi  

enabled device like a smart phone or laptop. The cloud LED of the 

Level Sense Pro should be pulsing white, which indicates the device 

is broadcasting a Wi-Fi hotspot. Use your Wi-Fi device to search 

for and join the network called “Level-Sense.” You can learn more 

about joining a Wi-Fi network by referring to the user manual of 

your device. Once connected to the network “Level-Sense,” open  

a web browser and navigate to the address: 

192.168.4.1

On the webpage at 192.168.4.1 you will provide Wi-Fi SSID (Network 

name) and password. Both fields are case sensitive. Once complete, 

press the submit button. The next webpage instructs you to reset 

the device by pressing the reset button on the Level Sense Pro. 

After restarting, the Cloud LED will pulse yellow until it connects 

to your Wi-Fi. Upon successful connection, all four LEDs will pulse.  

Please note the colors from left to right as they are used later in 

the claim process, section 5.2. You have successfully connected  

to your home Wi-Fi, please move on to Product Registration.

NOTE: 

If all four LEDs do not illuminate, and the Cloud  

LED turns red, the SSID or password is entered incorrectly.   

Refer to Password Reset, section 10.0, of the manual.

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5.0  Product Registration—Portal

The Level Sense Pro is set up and managed via a cloud service called 

Portal. To access the Level Sense Portal, you first need to create an 

account. With an account, you can claim your device, setup alarm  

contacts and set alarms.

5.1 

Create Portal Account

Using an internet browser, preferably on a laptop or desktop, navigate 

to the Level Sense Portal: http://portal.level-sense.com

Within Portal, click “Register” to create an account. You will need to 

provide a valid email address. Within 5 minutes of registration, you 

will receive a confirmation email. If you have not received an email 

please check your spam folder for an email from alarm@level-sense.com. 

 

5.2  Claim Device

Once connected to Wi-Fi, the Level Sense Pro flashes a claim code 

which is used to link the device to your account. The claim code is a 

sequence of four unique colors. 

 

After logging into Portal with your account, click “Claim.” Follow the  

on screen instructions to enter your unique claim code. 

 

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5.3  Configure Device Name

By default, the Level Sense Pro is named “New Sensor“ in Portal.  

The device name can be modified and is useful if you have multiple  

devices in your Portal.  

5.4  Update Frequency

Set the update frequency between two minutes (default) and five  

minutes. Configuring for less frequent updates consumes less  

Wi-Fi data. 

6.0  Alarm Inputs

By default, all sensor inputs are enabled. Disable sensor inputs to suit 

your application. Sensors can be re-enabled at a later point.

6.1 

Temperature and Humidity Alarm

Configure a safe temperature and humidity range by setting  

minimum and maximum safe levels. Alarms will occur when levels  

are outside of these bounds.

6.2  Power Loss Alarm

An alarm will occur after 60 seconds of power failure. If Wi-Fi connection  

is lost due to widespread power failure or lost Wi-Fi, an alarm message 

cannot be sent. However, Portal will send a device offline message after 

the device misses multiple consecutive check-ins.  Using default settings, 

a device offline message is issued within 6-8 minutes of going offline.  

Device offline reminders are sent after 24 hours, 3 days, and 7 days of 

continued failed check-ins.

6.3  Float Switch Alarm

The float switch will alarm when water lifts the sensor float bobber.

6.4  Leak Sensor Alarm

The leak sensor will alarm when the sensor is in  

a minimum water pool of 1/8”.

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7.0  Alarm Outputs

Alarm outputs are set up based on each sensor input. By default,  

all sensors have all alarm outputs enabled. If the sensor input is  

enabled, it can have alarm outputs. You can disable inputs and  

outputs to suit your application and to match your installation  

configuration. The Alarm LED will turn red when there is an alarm  

and blue when there are no alarms. 

7.1 

Audible Alarm

Enable the audible alarm for an audible warning. The audible alarm 

can be temporarily silenced by pressing the User button. 

 

7.2  Message Alarm

 (Text/Email)

Enable the message alarm to receive alerts to your smart device via 

SMS and/or email. Use the test function within Portal to confirm each 

recipient. If using email and you do not receive the message, check 

your spam folder. You might need to configure spam settings to  

allow emails from: alarm@level-sense.com.

7.3  Relay Alarm

Enable the relay alarm to have the dry contact relay change states 

on alarm event. The relay is a latching type and will maintain its state 

even when the power fails and after the battery has drained. The 

alarm relay is useful when connecting the Level Sense Pro into a home 

security system. Both NO and NC contacts are available for increased 

wiring applications.

7.4  Disabling Alarm from Device

Alarms can be temporarily disabled by pressing the User button on 

the Level Sense Pro control. This is particularly useful to silence the 

audible alarm once you are aware of the alarm. This will disable the 

alarm until it has been cleared and then reoccurs. As an example,  

if you silence a temperature alarm, it will not alarm again until  

temperature goes back into the non-alarm range, and then returns 

into alarm range. If multiple alarms are disabled, all alarm inputs  

must be cleared before it will alarm again.

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8.0  Device and Alarm Testing

The Level Sense Pro and sensors should be tested monthly to ensure 
proper operation. 

 

8.1 

Humidity and Temperature Testing

Testing for temperature and humidity sensors is done by comparing 

current levels in Portal with a calibrated reference. Readings of +/-3% 

are expected.

  

8.2  Float Switch Testing

Test the float switch by holding the float up, simulating high water, 

and waiting for alarm. Release the float after testing.  

 

8.3  Leak Sensor Testing

Test the leak sensor by dipping both metal tabs of the sensor into  

a cup of water and waiting for alarm. Do not submerge the plastic  

housing of the sensor. Dry the metal tabs and replace the sensor  

after testing. 

8.4  Power Loss Detection Testing

Test power loss detection by removing the power adapter from the 

wall and waiting for alarm. Reconnect the power adapter after testing.

8.5  Battery Condition Testing

Remove the power adapter from the wall and allow the device to run 

for three hours on the internal battery pack. If the device turns off 

before three hours replace the battery. Dispose battery according to 

local rules and regulations.   

9.0 Maintenance

Level Sense Pro and sensors require the following monthly  

maintenance steps. Wipe the control off with a damp cloth.  

Inspect the leak sensor contacts for corrosion and clean or replace  

if necessary. Check the float sensor can travel freely.   

Check the level sensor has not come loose from the  

PVC pipe. Check for fraying wire, loose connections  

or other general wear and replace if necessary.

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10.0 Password Reset

To clear the Wi-Fi credentials from the Level Sense Pro, complete the 

following password reset steps. Press and hold the user button until 

all four LEDs turn solid red. If after 10 seconds they have not turned 

red, release the button for a few seconds and try again. It can take 

several attempts to get into password reset mode. Once all four LEDs 

turn red, click the user button until two LEDs have turned off and two 

remain lit, usually this requires two button clicks. Wait ten seconds 

and press the reset button. The password reset is complete.

A red cloud LED following hotspot mode setup typically means an  

incorrect SSID or password. Remember, these fields are case  

sensitive.  Use password reset to return the device to hotspot  

mode and repeat the hotspot setup steps. 

11.0  Battery Warning

Level Sense Pro contains a Lithium Ion Polymer battery which can  

be volatile. Damaged or misused batteries can result in fire,  

personal injury and damage to property. Please handle the device 

carefully, never drop or subject the device to harsh movements or  

environments. If the product is damaged in shipping, please  

quarantine the device and contact us immediately. If you suspect  

you have a damaged battery, place it in a safe open space and  

observe the battery for approximately 15 minutes. A battery may  

swell or even possibly catch fire after a short time.

By using the Level Sense Pro, the buyer assumes all risks associated 

Lithium Ion Polymer batteries. If you do not agree with these  

conditions, return the device immediately before use.

Replace the battery after 300-500 full or partial discharges or three 

years, whichever occurs sooner. Only use batteries from Level Sense.

12.0 Service Disclaimer

Level Sense includes a minimum cloud monitoring service (“Portal”) 

period of one year from the date of manufacture. Continued service 

may be offered monthly or annually for a fee or gratis. Level Sense 

reserves the right to alter, amend or change information, services and 

pricing at any time. Level Sense also reserves the right to modify or 

discontinue services at any time after the first year. 

 

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13.0 Warranty

1 YEAR LIMITED WARRANTY

PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT. 

THIS LIMITED WARRANTY CONTAINS THE STANDARD TERMS AND CONDITIONS (“TOC”) OF LEVEL SENSE. 

WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR LEVEL SENSE PRODUCT BEYOND THIRTY  

(30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN 

THIS LIMITED WARRANTY. 

IN ADDITION, WHERE PERMITTED BY THE APPLICABLE LAW, YOUR INSTALLATION AND/OR USE OF THE 

PRODUCT CONSTITUTES FULL ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY 

(HEREINAFTER REFERRED TO AS “LIMITED WARRANTY OR WARRANTY”). IF YOU DO NOT AGREE TO THE TERMS 

AND CONDITIONS OF THIS WARRANTY, INCLUDING ANY LIMITATIONS OF WARRANTY, INDEMNIFICATION 

TERMS OR LIMITATION OF LIABILITY, THEN YOU SHOULD NOT USE THE PRODUCT AND SHOULD RETURN IT 

TO THE SELLER FOR A REFUND OF THE PURCHASE PRICE. THE LAW MAY VARY BY JURISDICTION AS TO THE 

APPLICABILITY OF YOUR INSTALLATION OR USE ACTUALLY CONSTITUTING ACCEPTANCE OF THE TERMS AND 

CONDITIONS HEREIN AND AS TO THE APPLICABILITY OF ANY LIMITATION OF WARRANTY, INDEMNIFICATION 

TERMS OR LIMITATIONS OF LIABILITY.

1. WARRANTOR: 

IN THIS WARRANTY, WARRANTOR SHALL MEAN “DEALER, DISTRIBUTOR, AND/OR  

MANUFACTURER.”

2.  ELEMENTS OF WARRANTY: 

THIS PRODUCT IS WARRANTED TO BE FREE FROM DEFECTS IN MATERIALS 

AND CRAFTSMANSHIP WITH ONLY THE LIMITATIONS AND EXCLUSIONS SET OUT BELOW.

3.  WARRANTY AND REMEDY: 

ONE-YEAR WARRANTY — IN THE EVENT THAT THE PRODUCT DOES NOT  

CONFORM TO THIS WARRANTY AT ANY TIME DURING THE TIME OF ONE YEAR FROM ORIGINAL  

PURCHASE, WARRANTOR WILL REPAIR THE DEFECT AND RETURN IT TO YOU AT NO CHARGE.

THIS WARRANTY SHALL TERMINATE AND BE OF NO FURTHER EFFECT AT THE TIME THE PRODUCT IS: (1)  

DAMAGED BY EXTERNAL CAUSES SUCH AS FIRE, WATER, LIGHTNING, ETC. OR NOT MAINTAINED AS  

REASONABLE AND NECESSARY; OR (2) MODIFIED; OR (3) IMPROPERLY INSTALLED; OR (4) MISUSED; OR (5) 

REPAIRED OR SERVICED BY SOMEONE OTHER THAN WARRANTORS’ AUTHORIZED PERSONNEL OR SOMEONE 

EXPRESSLY AUTHORIZED BY WARRANTOR’S TO MAKE SUCH SERVICE OR REPAIRS; (6) USED IN A MANNER 

OR PURPOSE FOR WHICH THE PRODUCT WAS NOT INTENDED; OR (7) SOLD BY ORIGINAL PURCHASER.

LIMITED WARRANTY, LIMITATION OF DAMAGES AND DISCLAIMER OF LIABILITY FOR DAMAGES: THE  

WARRANTOR’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE  

PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR OR REPLACEMENT. IN NO EVENT SHALL  

WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL 

AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LABOR COSTS, PRODUCT 

COSTS, LOST REVENUE, BUSINESS INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA 

OR INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING BUT NOT LIMITED TO 

CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT, AND WHETHER OR NOT CAUSED BY WARRANTORS’ 

NEGLIGENCE. IN THE EVENT THAT IT IS DETERMINED IN ANY ADJUDICATION THAT THE LIMITED WARRANTIES 

OF REPAIR OR REPLACEMENT ARE INAPPLICABLE, THEN THE PURCHASER’S SOLE REMEDY SHALL BE  

PAYMENT TO THE PURCHASER OF THE ORIGINAL COST OF THE PRODUCT, AND IN NO EVENT SHALL  

WARRANTORS BE LIABLE OR RESPONSIBLE FOR PAYMENT OF ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL 

AND/OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY LOST REVENUE, BUSINESS 

INTERRUPTION LOSSES, LOST PROFITS, LOSS OF BUSINESS, LOSS OF DATA OR  

INFORMATION, OR FINANCIAL LOSS, FOR CLAIMS OF ANY NATURE, INCLUDING  

BUT NOT LIMITED TO CLAIMS IN CONTRACT, BREACH OF WARRANTY OR TORT,  

AND WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.

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WITHOUT WAIVING ANY PROVISION IN THIS LIMITED WARRANTY, IF A CIRCUMSTANCE ARISES WHERE 

WARRANTORS ARE FOUND TO BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF MISTAKES, 

NEGLIGENCE, OMISSIONS, INTERRUPTIONS, DELAYS, ERRORS OR DEFECTS IN WARRANTORS’  

PRODUCTS OR SERVICES, SUCH LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY THE  

CUSTOMER FOR WARRANTORS’ PRODUCT AND SERVICES OR $150.00, WHICHEVER IS GREATER.  

YOU HEREBY RELEASE WARRANTORS FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS  

IN EXCESS OF THIS LIMITATION.

INDEMNIFICATION AND COVENANT NOT TO SUE: YOU WILL INDEMNIFY, DEFEND AND HOLD  

HARMLESS WARRANTORS, THEIR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS 

OR AFFILIATED COMPANIES, AGAINST ANY AND ALL CLAIMS, DEMANDS OR ACTIONS BASED UPON  

ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE 

DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES 

AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY  

TO USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’  

SYSTEM TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ 

NEGLIGENCE.

YOU AGREE TO RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE WARRANTORS, THEIR  

OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATED COMPANIES, FOR 

ANY AND ALL LIABILITIES POTENTIALLY ARISING FROM ANY CLAIM, DEMAND OR ACTION BASED UPON 

ANY LOSSES, LIABILITIES, DAMAGES OR COSTS, INCLUDING BUT NOT LIMITED TO DAMAGES THAT ARE 

DIRECT OR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL, AND INCLUDING ATTORNEYS FEES 

AND LEGAL COSTS, THAT MAY RESULT FROM THE INSTALLATION, OPERATION, USE OF, OR INABILITY TO 

USE WARRANTORS’ PRODUCTS AND SERVICES, OR FROM THE FAILURE OF THE WARRANTORS’ SYSTEM 

TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’  

NEGLIGENCE, EXCEPT AS NECESSARY TO ENFORCE THE EXPRESS TERMS OF THIS LIMITED WARRANTY.

EXCLUSIVE WARRANTY: THE LIMITED WARRANTY OR WARRANTIES DESCRIBED HEREIN CONSTITUTE 

THE SOLE WARRANTY OR WARRANTIES TO THE PURCHASER. ALL IMPLIED WARRANTIES ARE EXPRESSLY 

DISCLAIMED, INCLUDING: THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS 

FOR A PARTICULAR USE AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND THE 

WARRANTY OF NON-INFRINGEMENT AND/OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, 

USAGE, OR TRADE PRACTICE.

IT MUST BE CLEAR THAT THE WARRANTORS ARE NOT INSURING YOUR PREMISES OR BUSINESS OR 

GUARANTEEING THAT THERE WILL NOT BE DAMAGE TO YOUR PERSON OR PROPERTY OR BUSINESS IF 

YOU USE THIS PRODUCT. YOU SHOULD MAINTAIN INSURANCE COVERAGE SUFFICIENT TO PROVIDE 

COMPENSATION FOR ANY LOSS, DAMAGE, OR EXPENSE THAT MAY ARISE IN CONNECTION WITH THE 

USE OF PRODUCTS OR SERVICES, EVEN IF CAUSED BY WARRANTORS’ NEGLIGENCE. THE WARRANTORS 

ASSUME NO LIABILITY FOR INSTALLATION OF THE PRODUCT AND/OR INTERRUPTIONS OF THE SERVICE 

DUE TO STRIKES, RIOTS, FLOODS, FIRE, AND/OR ANY CAUSE BEYOND SELLER’S CONTROL, FURTHER 

SUBJECT TO THE LIMITATIONS EXPRESSED IN ANY LICENSE AGREEMENT OR OTHER AGREEMENT  

PROVIDED BY WARRANTORS TO PURCHASER.

THE AGREEMENT BETWEEN THE WARRANTORS AND THE PURCHASER, INCLUDING BUT NOT LIMITED  

TO THE TERMS AND CONDITIONS HEREIN SHALL NOT BE GOVERNED BY THE CONVENTION FOR THE  

INTERNATIONAL SALE OF GOODS. WHERE APPLICABLE, THE UNIFORM COMMERCIAL CODE AS  

ADOPTED BY THE STATE OF DELAWARE SHALL APPLY.

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4.  PROCEDURE FOR OBTAINING PERFORMANCE OF WARRANTY:

 IN THE EVENT THAT THE  

PRODUCT DOES NOT CONFORM TO THIS WARRANTY, THE PRODUCT SHOULD BE SHIPPED OR 

DELIVERED FREIGHT PREPAID TO A WARRANTOR WITH EVIDENCE OF ORIGINAL PURCHASE.

5.  LEGAL REMEDIES AND DISCLAIMER: 

SOME JURISDICTIONS MAY NOT ALLOW, OR MAY PLACE 

LIMITS UPON, THE EXCLUSION AND/OR LIMITATION OF IMPLIED WARRANTIES, INCIDENTAL 

DAMAGES AND/OR CONSEQUENTIAL DAMAGES FOR SOME TYPES OF GOODS OR PRODUCTS 

SOLD TO CONSUMERS AND/OR THE USE OF INDEMNIFICATION TERMS. THUS, THE EXCLUSIONS, 

INDEMNIFICATION TERMS AND LIMITATIONS SET OUT ABOVE MAY NOT APPLY, OR MAY BE LIMITED 

IN THEIR APPLICATION, TO YOU. IF THE IMPLIED WARRANTIES CAN NOT BE EXCLUDED, AND THE 

APPLICABLE LAW PERMITS LIMITING THE DURATION OF IMPLIED WARRANTIES, THEN THE IMPLIED 

WARRANTIES HEREIN ARE TO BE LIMITED TO THE SAME DURATION AS THE APPLICABLE WRITTEN 

WARRANTY OR WARRANTIES HEREIN. THE WARRANTY OR WARRANTIES HEREIN MAY GIVE YOU 

SPECIFIC LEGAL RIGHTS THAT WILL DEPEND UPON THE APPLICABLE LAW. YOU MAY ALSO HAVE 

OTHER LEGAL RIGHTS DEPENDING UPON THE LAW IN YOUR JURISDICTION.

6.  CHOICE OF FORUM AND CHOICE OF LAW:

 IN THE EVENT THAT A DISPUTE ARISES OUT OF OR 

IN CONNECTION WITH THIS LIMITED WARRANTY, THEN ANY CLAIMS OR SUITS OF ANY KIND 

CONCERNING SUCH DISPUTES SHALL ONLY AND EXCLUSIVELY BE BROUGHT IN EITHER THE FIFTH 

DISTRICT COURT OF IOWA OR THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT 

OF IOWA.

REGARDLESS OF THE PLACE OF CONTRACTING OR PERFORMANCE, THIS LIMITED WARRANTY AND 

ALL QUESTIONS RELATING TO ITS VALIDITY, INTERPRETATION, PERFORMANCE AND ENFORCEMENT 

SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF IOWA, 

WITHOUT REGARD TO THE PRINCIPLES OF CONFLICTS OF LAW.

Effective date 01/01/2016

Iowa Light, Inc. d.b.a. Level Sense

Phone: 515-957-1050

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14.0 Test Log

Please maintain a monthly test log. This page can be replicated for 

additional recordings.

 

Date  

of

Test

Float 

Switch

Leak 

Switch

Water 

Level

Battery

Temp 

Reading

Humidity 

Reading

Tested

By

EXAMPLE:

1/1/2015

Pass

Pass

55%

3 hours

72˚F

25%

Joe 

Smith

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15.0 Troubleshooting

Wi-Fi will not stay connected: Device out of range. Check router  

antennas are not blocked and router is optimally placed within  

house. If optimizing the router does not work, consider a Wi-Fi  

range extender.

Wi-Fi will not connect: Assuming the device is within range of the  

router, check network SSID and password. Refer to Password Reset, 

section 10.0, of the manual.

Email messages and test email not received: Check the spam  

message folder for message from alarm@level-sense.com.

False high water float switch readings: Check placement of switch  

relative to normal high water line. Slide float and bracket assembly  

up so sensor will not activate until water is at a higher level. 

False leak or float switch alarm: Check sensor wires are not in 

close proximity to high voltage pump wires. This can cause the sensor

to have false readings.  

16.0 Support

HAVE A QUESTION?

Send us an email: support@level-sense.com or submit a request  

through our webpage: http://www.level-sense.com/pages/support

Contact support

support@level-sense.com 

or Phone: 515-957-1050

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Version 1.1  •  1/1/2016  •  ©Level Sense