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Levana LV-TW502 User Manual

Made by: Levana
Type: User Manual
Category: Baby Monitor
Pages: 22
Size: 7.87 MB

 

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USeR MANUAL

www.myLevana.com

Model #: 

Model #: LV-TW502

Safe N’ See

™ 

Advanced

Digital Video Monitor

With Talk To Baby™ Intercom

 


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2

Need

heLp?

DO NOT RETURN THIS 

PRODUCT TO THE STORE

Please contact a Levana customer support representative regarding any additional information on product 

features, specifications or if you need any help with set-up, we are available 24/7!

Please contact us via one of the methods below:

Toll free telephone: 

1.866.946.7828

For more product information visit www.mylevana.com

Email: 

support@mylevana.com 

Online live web chat: 

Visit www.mylevana.com

Toll free fax:

1.888.771.1701

Note: This is manual version 1.0 for this product, you may find updated versions by visiting  our website

IMPORTANT! PLEASE READ

 


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3

INTRODUCTION

NEED HELP? ................................................................................................................................................... 2
INTRODUCTION  ............................................................................................................................................  3
FEATURES .....................................................................................................................................................  4
BUTTONS AND CONNECTIONS - MONITOR .....................................................................................................  6
BUTTONS AND CONNECTIONS - CAMERA .......................................................................................................  8
CAMERA SETUP AND MOUNTING GUIDE ....................................................................................................... 10
SETTING UP YOUR SYSTEM ..........................................................................................................................  11

BATTERY OPERATION  .................................................................................................................  11
ATTACHING POWER TO THE CAMERA  .........................................................................................  11
INSTALLING THE RECHARGEABLE BATTERY .................................................................................  12
CHARGING THE MONITOR AND RECHARGEABLE BATTERY ...........................................................  12

CAMERA OPERATION ..................................................................................................................................  12

SWITCHING THE CAMERA ON/OFF  .............................................................................................  12
NIGHT VISION  ............................................................................................................................  13

MONITOR OPERATION  ................................................................................................................................  13

SWITCHING THE MONITOR ON/OFF .............................................................................................  13
SETTING THE BRIGHTNESS .........................................................................................................  14
ADJUSTING THE TEMPERATURE DISPLAY ....................................................................................  14
SWITCHING THE NIGHT LIGHT ON/OFF........................................................................................  14
SELECTING A LULLABY ...............................................................................................................  14
ADJUSTING THE VOX SENSITIVITY  ..............................................................................................  15
INTERCOM FEATURE ...................................................................................................................  15
RANGE  ......................................................................................................................................  15
ADJUSTING THE VOLUME............................................................................................................  15

PAIRING  .....................................................................................................................................................  16
TROUBLESHOOTING ....................................................................................................................................  17
SPECIFICATIONS  .........................................................................................................................................  18
FCC STATEMENT  .........................................................................................................................................  19
SAFETY INSTRUCTIONS ...............................................................................................................................  20
PRODUCT WARRANTY INFORMATION ..........................................................................................................  21

TABLE OF CONTENTS

Congratulations on your purchase of the Levana TW502 Digital Video 
Baby Monitor! This monitor uses advanced Clearvu® digital technology 
that will deliver a crystal clear view of your baby’s room on the 3.5" 
LCD screen, from anywhere in your home! Feel free to relax and take 
comfort in knowing that your child is in good hands with Levana.

 


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FEATURES

ClearVu® Digital Wireless Technology

ClearVu® technology ensures outstanding image and sound clarity so that you can 
watch and listen to your child up to 500ft away

1

. Feel free to move around the house and no matter where 

you go, you will always see your baby. With Levana, you’ll never miss a moment.

Large LCD for Superior Viewing Quality

Imagine what you will catch your baby doing on this bright and clear, large 3.5” LCD screen. With an LCD of 
this size you will be able to set the monitor down and still see your baby clearly!

Temperature Monitoring to Ensure Safety

Studies indicate that your baby’s room should be between 61-68° F (16-20° C). This system is equipped 
with temperature monitoring so you can monitor the temperature in your baby’s room and know they are 
always comfortable.

Talk to Baby Intercom

Soothe your baby from a distance with the talk-to-baby intercom. With the simple press of a button you 
can let your baby know you are on your way to their nursery or simply talk to them until they fall back to 
sleep without having to go into his or her room. 

Five Soothing Lullabies

Choose from five different lullabies to soothe your baby to sleep. Turn lullabies on and off as well as change 
the song being played all from the parent unit with the simple push of a button. Choose from Rock-a-Bye 
Baby, Hush Little Baby, Itsy-Bitsy Spider, Sleep Baby Sleep and Twinkle Twinkle.

Night Vision 

The built-in night vision allows you to see your child, even in complete darkness up to 10ft away.  When the 
lights go down the system automatically adjusts to the level of light.  The camera can be placed anywhere 
in your child’s room while still displaying a precise image of your baby

2

Relaxing Nightlight

The baby unit has a gentle nightlight that you are able to turn on and off from the parent unit. Turn the 
light on if your baby is getting restless to calm them and turn it off when your baby is asleep, all without 
going into the baby’s room. 

Voice Activated Control

Conserve battery power and sleep well at night with VOX activation. VOX allows you to turn off the monitor 
while your child is safe and sound. It will only turn on when they make noise. You have the ability to adjust 
the level of sound needed in order for your monitor to turn on.

Rechargeable Monitor 

Enjoy up to four hours of continuous audio and video monitoring with a fully charged unit

3

.

 


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FEATURES

LED Noise Level Indication Lights

The monitor has LED lights on it that light up to display up to five different levels of sound. 
This means you can turn the volume all the way down, relax and still know when and how much noise your 
baby is making. 

All-in-One Table Stand and Belt Clip

The table-stand also functions as a belt clip for ultra usability. Place the monitor upright with the table 
stand when you are in the same room. You can also carry the monitor with you and still have both hands 
available by using the belt clip.  

Energy Efficient Power Adapter 

The power adapters save you on power all while saving the environment. They are rated with a Level 
V efficiency standard which means they are 30% more energy efficient then other conventional power 
adapters. 

Wall Mount on Baby Camera for the Best Viewing Angle   

The camera can be wall mounted so you can easily view your baby in its crib as well as see all other parts of 
the nursery.   

24/7 Lifetime Live Customer Support   

Our customer support team can be reached by phone 24/7 or by email and live web chat services, so you 
always have access to an expert.
  

Disclaimers

1.  Optimum range is 150ft when signal is passing through walls or floors. Microwave ovens (when in use) may cause signal 

disruption at close range. Buildings with metal frames may also cause signal disruption. Maximum transmission range is 
500ft. 

2.  Night vision range up to 10ft under ideal conditions. Objects at or beyond this range may be partially or completely obscured, 

depending on the camera application.

3.  Battery life of 4 hours based on full duration testing. Battery life may vary depending on usage. 
4.  Product may not be exactly as shown on the package. Some images are used for illustration purposes only. 

Notes

•  Levana does not endorse any of its products for illegal activities. Levana is not responsible or liable in any way for any damage, 

vandalism, theft or any other action that may occur while a Levana product is in use by the purchaser.

•  For safety reasons, baby monitors with power cords should never be hung on or near the crib.  Power cords should be kept at 

least 3 feet away from the crib and baby’s reach at all times.

 


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BUTTONS AND CONNECTIONS - MONITOR

 


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1.  Antenna

 

Transmits and receives signals

2.  Rechargeable Battery Compartment

 

Insert the rechargeable battery here

3.  Belt Clip and Support Stand

 

Flip up to use as a belt clip, or down to use as a support stand

4.  Speaker
5.  ON/OFF Button

 

Turns the unit ON and OFF

6.  Talk Button

 

Enables you to speak through the camera intercom

7.  Menu Button

 

Brings up the menu options

8.  Power LED

 

Indicates the amount of battery left, green means the battery is charged, red means the battery 
power is low 

9.  VOX LED

 

Illuminates green when VOX is enabled

10.  Volume Level LEDs

 

Indicates the amount of sound being heard by the camera

11.  Microphone

 

Press the talk button and speak into the microphone to talk to your baby

12.  Volume Buttons

 

Increases/decreases the volume through the speakers; adjust settings in the menu

13.  Play/Pause

 

Plays or pauses the lullaby playing through the camera

14.  Lullaby Selector

 

Selects the lullaby that the camera will play

15.  LCD Screen

 

Displays video of your baby

BUTTONS AND CONNECTIONS - MONITOR

 


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BUTTONS AND CONNECTIONS - CAMERA

 


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1.  Antenna

 

Transmits and receives signals

2.  Night Vision IR LEDs

 

Allows you to see up to 10 feet in complete 
darkness

3.  Camera Lens

 

Point at what you would like to view on the 
monitor

4.  Microphone

 

Captures all sounds in the baby’s room

5.  Night Light

 

Soothe baby to sleep with the built in night 
light

6.  CDS Light Sensor

 

Detects the absence of light 

 

and turns on night vision 

7.  Power LED

 

Indicates that the camera is 

 

powered on

8.  Power Input

 

Plug the included adapter into 

 

this jack

9.  Temperature Sensor

 

Reads the temperature and displays it on the 
monitor 

10.  Battery Compartment

 

Remove screw to install 4 AAA batteries (not 
included) for a completely wireless system

BUTTONS AND CONNECTIONS - CAMERA

 


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This is a safety notice that is aimed at educating parents and caregivers of the 
potential safety hazards associated with power cords being placed too close to a crib, play 
area, or other baby sleep environment. Power cords should NEVER be placed within 3 feet of  a crib, or within 
baby’s reach. Using Levana’s Camera Setup and Mounting Guide, you can monitor your baby while they sleep 
safely in their crib.

To Mount on a Tabletop Safely (Figure A):

1.  Place the camera on a tabletop at least 3 feet away from your baby’s crib.
2.  Feed the power cord down the back of the table or use wall clips to secure the cord away so baby cannot 

reach.

3.  Plug in the power cord, check to ensure that you can see your child and there are no viewing obstructions.

To Mount on a Wall Safely (Figure B-C):

Before drilling a hole, it is important to check the reception and camera positioning in the place that you 
intend on hanging it to the wall. Ensure you are hanging the camera at least 3 feet away from baby’s crib.
1.  Pre-drill a hole in the wall using a 3/16

"

, 4.8mm drill bit.

2.  Insert a wall anchor into the wall and tap gently with a hammer until the anchor is flush with the wall.
3.  Insert a screw into the wall anchor and tighten until the screw only sticks out about 1/2 inch.
4.  Plug the power cord into the power jack of the camera.
5.  Locate the wall mounting hole on the bottom of the camera.
6.  Slide the hole over the screw sticking out of the wall (Figure C).
7.  Check to see that the monitor is secure, if it is loose you may have to tighten the screw more.
8.  Use wall clips to secure the power cord away from the crib or baby’s reach. 

C

 

B

 

A

 

CAMERA SETUP AND MOUNTING GUIDE

For more information please visit our website:

www.mylevana.com/safety

 


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SETTING UP YOUR SYSTEM

Battery Operation

The camera unit can be powered using 4 AAA batteries instead of the included AC adapter.
1.  Remove the battery compartment cover on the bottom of the camera base, using a small phillips 

(cross) head screwdriver.

2.  Place 4 AAA batteries (not included) in the compartment, paying attention to the labelled polarity 

markings.

3.  Replace the battery compartment cover using the small screwdriver.

Note:  

The power LED will flash when the battery charge is low. 

Attaching Power to the Camera

1.  Connect the small end of the power adapter into the DC Jack on the back of the camera.
2.  Connect the other end of the adapter into an available wall outlet.

Remove Screw Using Small 
Philips Head Screwdriver

 


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Note:  

When the battery in the monitor is low battery, the power LED will turn red, when the power 
plug has been inserted the power LED will turn green to show it is charging.

SETTING UP YOUR SYSTEM

Installing the Rechargeable Battery

1.  Turn the belt clip on the back of the monitor 

unit upwards.

2.  Remove the battery compartment cover 

using a flat edge screwdriver to twist the 
battery compartment latch to the open 
position.

3.  Insert the included rechargeable battery, 

ensuring that the copper connections on the 
battery line up with the copper connections 
on the inside of the battery compartment.

4.  Replace the battery compartment cover and 

use a flat edge screwdriver to tighten the 
latch to the locked position.

Charging the Monitor and Rechargeable Battery

1.  To charge the battery in the monitor unit, plug the included power adapter into the 
 

power input jack on the right side of the monitor.

2.  The power LED will light up red to indicate that the battery is being charged.
3.  For safety reasons, use ONLY the adapters included in the package.

Copper Connections

Switching the Camera ON/OFF

Position the camera to view the area you wish to monitor, angle the camera 
lens for best view, by turning it up or down.
1.  Slide the power switch 

 to the ON position.

2.  The Power LED on the front of the camera will light up green. The 

camera is now ready to operate.

3.  To turn OFF the camera, flip the power switch

back to the OFF 

position.

CAMERA OPERATION

 


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CAMERA OPERATION

Switching the Monitor ON/OFF

1.  Press and hold the power button  

  until 

you hear two beeps.

2.  The LEVANA logo will appear on the screen 

for a moment followed by the picture being 
transmitted.

3.  To turn off the unit, press and hold the power 

button  

  again for 1 second. 

Note:  

The power LED will turn red when the rechargeable battery is low power.

Note: 

 If you are using batteries to power the camera unit, and it does not start up 

when the power switch is in the ON position, you may need to replace the 
batteries. The Power LED will flash slowly when the batteries are low power.

Night Vision

The camera is equipped with four IR (infrared) LEDs. These LEDs, located on the front of the camera, allow 
you to see up to ten feet in complete darkness. Allowing you to check your baby at any time of night.The 
night vision LEDs will activate automatically when the camera detects that the light levels are too low.

MONITOR OPERATION

Without Night Vision 

With Night Vision

 


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MONITOR OPERATION

Setting the Brightness

1.  Press the menu button  

  once.

2.  The brightness icon 

 will display on the screen 

along with the brightness gauge that will indicate 
the current set level.

3.  Use the up and down buttons 

  to adjust the 

brightness level up and down.

Adjusting the Temperature Display

The ideal temperature for a baby’s room is between 16° - 20° C or 61° -  68° F. Please set or adjust the room 
temperature accordingly.
1.  Press the menu button  

  twice.

2.  The temperature icon    will display on the screen along with the current status of the temperature 

function, either Celcius, Fahrenheit, or OFF.

3.  Use the up and down buttons 

 to turn the temperature function ON, to switch between either 

Celcius or Fahrenheit, or to turn the temperature function OFF.

Switching the Night Light ON/OFF

1.  Press the menu button  

 three times.

2.  The night light icon  

 will display on the 

screen along with the current status of the 
function, either ON or OFF.

3.  Use the up and down buttons  

 to 

turn the night light of the camera ON or OFF.

Selecting a Lullaby

1.  Press  the  play/pause  button   

    on  the 

right hand side of the monitor once.

2.  The  lullaby  icon 

  will  appear  on  the 

monitor screen, and the last played lullaby will 
start to play.

3.  Press the lullaby button  

  on the right 

side  of  the  monitor  to  select  one  of  five 
lullabies to play.

4.  Press the up and down volume buttons 

 

during  playback  to  adjust  the  volume  of  the 
music.

 


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Adjusting the VOX* Sensitivity

VOX

 = Voice Operated Transmission = Sound Detection

The VOX function allows the camera to transmit video and audio immediately after a sound is heard. Once 
transmission begins, the video will play for 10 seconds if no more noise is heard. Pressing a button on the 
monitor will also turn the screen and transmission ON at any time.
Setting the sensitivity of the VOX function will affect how easily the video will be transmitted, one bar 
will require much louder sounds being detected before transmission will begin, than the five bar setting 
requires.
1.  Press the menu button  

  four times.

2.  The VOX icon 

 will display on the screen along with the current status of the function, either 

OFF or a gauge indicating the current sensitivity, 1-5.

3.  Use the up and down buttons  

 to turn the VOX function OFF or adjust the sensitivity up and 

down. One bar being the lowest sensitivity and five bars being the highest sensitivity.

Intercom Feature

This video baby monitor is equipped with a 2-way audio intercom to enable you to talk to and soothe your 
baby back to sleep without going into the room.
1.  Press and hold the intercom button

 in the 

middle of the front of the monitor.

2.  The intercom icon will appear on the monitor screen, 

and you will be able to speak and be heard through 
the speaker in the camera.

3.  To stop talking release the intercom button. 

Range

• 

When the distance between the camera and monitor is too great, the screen will go black and the 
range icon will appear 

, if this happens you will have to move the units closer together.

Adjusting the volume

1.  In normal monitor operation, you can press the 

up  and down  

 buttons on the monitor to 

adjust the volume of the noises you are hearing 
from baby’s room.

MONITOR OPERATION

 


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PAIRING THE DEVICES

The camera and monitor come paired (connected) together. If you do receive this 
package and the devices do not automatically connect and transmit, you may do so 
manually.
1.  Slide the power switch 

 on the right hand 

side of the camera to the OFF position.

2.  Cover the light sensor on the front of the camera 

with your finger or a cloth.

3.  Slide the power switch  

  on the camera to 

the ON position.

4.  With the monitor switched on, press and hold 

the play/pause button  

  for two seconds. 

5.  The pair icon 

 will appear on the screen 

and the power LED on the camera will blink for 
a few seconds.

6.  Press the menu button  

 on the monitor to 

confirm the setting.

7.  C1... OK! will appear when the camera and 

monitor are paired successfully and then 
the video and audio will be transmitted 
automatically.

Note:  

If “C1...X” appears (pair failed) instead of “C1...OK!” you will have to remove all sources of power 
from the camera and monitor and start the pairing process over again.

Light Sensor

 


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TROUBLESHOOTING

PROBLEM

SOLUTION

Equipment does not function

• 

Camera and/or monitor are not 

          switched on
• 

The battery is dead or defective

• 

The power adapters are not connected

No reception/Screen freezes or turns black

• 

Camera and monitor are not paired

• 

Camera is too far away from monitor

• 

The VOX sensitivity is set too low

• 

No signal

Reception interference (static)

• 

The camera and monitor are too far apart

• 

The battery power is too low

• 

Other electronic devices are interfering with the 
signal

• 

The camera or monitor are placed near too many 
metal objects

Feedback (screeching, static)

• 

The camera and monitor are too close together

• 

The volume on the monitor is set too high

Noise

• 

Battery power is too low

Picture works but there is no sound

• 

Volume setting is too low 

Picture is black and white

• 

Night vision LEDs are ON

• 

Increase the amount of light in the room being 
monitored

The rechargeable battery will not charge

• 

The power adapters are not connected

• 

Battery pack is not plugged in inside the battery 
compartment

Maintenance

• 

Clean the surfaces of the camera and monitor with a soft, fluff-free cloth

• 

If the units become dirty, use a lightly damp cloth to wipe surfaces, taking care to not allow water into 
any openings

• 

Never use cleaning agents or solvents

 


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SPECIFICATIONS

Camera Specifications

Input  Power.......................................................................................100 - 240 VAC, 50 - 60 Hz ~ 200mA
Output Power  ....................................................................................6 VDC ~ 800mA
IR LEDs and Range  .............................................................................4 LEDs, 10 foot range
Range.................................................................................................500 Feet Maximum
Frequency Range ...............................................................................2.4 GHz
Operable Temperature  .......................................................................32 ˚ F to 104 ˚ F  (0 ˚ C to 40 ˚ C)
Transmission Power ...........................................................................15 ~17 dBm

Monitor Specifications

Input Power .......................................................................................100 - 240 VAC, 50 - 60 Hz ~ 200 mA 
Output Power .....................................................................................6 VDC ~ 800mA
Operable Temperature  .......................................................................32 ˚ F to 104 ˚ F  (0 ˚ C to 40 ˚ C)
Screen Size .........................................................................................3.5"
Initial Charging Time ..........................................................................3 Hours
Battery Power Time ............................................................................4 Hours

 


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FCC STATEMENT

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)  

This device may not cause harmful interference.

(2)  

This device must accept any interference received, including interference that may cause undesired 
operation.

Any changes or modifications not expressly approved by the party responsible for compliance could void the 
user’s authority to operate the equipment.

FCC Radiation Exposure Statement:

This equipment complies with FCC radiation exposure limits set forth for uncontrolled environment. This 
equipment  should  be  installed  and  operated  with  minimum  distance  20cm  between  the  radiator  and 
your body. This transmitter must not be co-located or operating in conjunction with any other antenna or 
transmitter.
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. 
This device and its antenna must not be co-located or operating in conjunction with any other antenna or 
transmitter. This device and its antenna must not be co-located or operated in conjunction with any other 
antenna or transmitter.

IC STATEMENT:

Operation of this device is subject to the following two conditions:
(1) 

This device may not cause interference, and 

(2) 

This device must accept any interference, including interference that may cause undesired operation 
of the device.

The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to 
this equipment. Such modifications could void the user’s authority to operate the equipment.

 


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SAFETY INSTRUCTIONS 

Read and Keep Instructions: 

All the safety and operating instructions should be 

read before the video baby monitor is operated.

Water and Moisture: 

This product is designed for indoor use only. The unit should not be exposed to 

rain, moisture, dripping or splashing. No objects filled with liquid should be placed on top of, or beside the 
product, such as a glass or vase.  This item should not be used near water.

Non-Use Periods: 

Always unplug the AC adapters from the wall outlets during long periods of non-use.

Ventilation: 

This baby monitor should not be used on a bed, sofa, rug or similar surface that may block the 

ventilation openings, or be placed in an enclosed area, such as a bookcase or drawer that may impede air 
flow.

Keep Away from Sources of Heat: 

This unit should not be exposed to direct heat sources such as a candle, 

fireplace, radiator, heat register, stove or other appliance that emits heat. The unit should not be left in direct 
sunlight.

Power Source: 

This unit should only be used with the AC power adapters included in this package (rated 

6V 800mA)

Damage Requiring Service: 

This unit should be serviced by qualified personnel only when:

a.  Objects have fallen or liquid has been spilled into the product
b.  The units have been exposed to rain
c.  The units do not appear to operate normally or exhibits a distinct change in performance
d.  The units have been dropped or the enclosure damaged

Caution: 

This product cannot replace responsible adult supervision of a child. You should personally check 

your child’s activity at regular intervals.

STATEMENT ON REGULATION

These  units  are  designed  to  provide  reasonable  protection  against  harmful  interference  in  a  residential 
installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and 
used in accordance with the instructions, may cause harmful interference to radio communications. However, 
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause 
harmful interference to radio or television reception, which can be determined by turning the equipment off 
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• 

 Reorient or relocate the receiving antenna

• 

 Increase the separation between the equipment and receiver

• 

 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

• 

 Consult the dealer or an experienced radio/TV technician for help

Operation with non-approved equipment or unshielded cables is likely to result in interference to radio or 
TV reception. The user is cautioned that changes and modifications made to the equipment without the 
approval of manufacturer could void the user’s authority to operate this equipment.

 


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We take quality very seriously. This is why all of our products come with a one year warranty from the original 
purchase date against defects in workmanship and materials. If you have warranty or support issues please 
contact us using any of the following methods:
 

Phone:

   1.866.946.7828 

LEVANA Canada 

LEVANA USA

Fax: 

1.888.771.1701 

4080 Montrose Road 

60 Industrial Parkway #Z64

Web:  

www.myLEVANA.com 

Niagara Falls, ON 

Cheektowaga NY 14227 

 

 

Canada, L2H 1J9 

USA 14305

Warranty Terms

1.  LEVANA products are guaranteed for a period of one year from the date of purchase against defects in 

workmanship and materials. This warranty is limited to the repair,  replacement or refund of the purchase 
price at LEVANA’s option. 

2.  This warranty becomes void if the product shows evidence of having been misused, mishandled or 

tampered with contrary to the applicable instruction manual. 

3.  Routine cleaning, normal cosmetic and mechanical wear and tear are not covered under the terms of this 

warranty. 

4.  The warranty expressly provided for herein is the sole warranty provided in connection with the product 

itself and no other  warranty,  expressed or implied is provided. LEVANA assumes no responsibilities for 
any other claims not specifically mentioned in this warranty. 

5.  This warranty does not cover the shipping cost, insurance or any other incidental charges. 
6.  You MUST call LEVANA before sending any product back for repair. You will be sent a Return Authorization 

form with return instructions. When returning the product for warranty service, please pack it carefully 
in  the  original  box  with  all  supplied  accessories,  enclose  your  original  receipt  or  copy,  and  a  brief 
explanation of the problem (include RA #). 

7.  This warranty is valid only in Canada and the continental U.S.
8.  This warranty cannot be re-issued.

PRODUCT WARRANTY 

INFORMATION

Please visit our web site at www.myLEVANA.com for 

information about your product’s warranty

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please visit 

www.MYLevana.com for:

, Warranty information

, Product Support

, Contact information

, User Manual Downloads

, and much more!