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LG Aria LDK 300 Attendant User Manual

Made by: LG
Type: Attendant User Guide
Category: Telephone System
Pages: 16
Size: 1.81 MB

 

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LDK 300

ATTENDANT

USER GUIDE

 


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TABLE OF CONTENTS

Attendant User Guide for Aria 300 System

Wakeup Calls

3

Attendant Clock Set

3

Time and Date Format

3

System Greetings

4

System Announcements

4

System Speed Dials

5

Attendant Intrusion

5

Day / On Demand / Night / Weekend / Auto Ring Modes

6

Temporary Class of Service

6

SMDR Print

7

SMDR Erase

7

Dial By Name

8

Disable Outside Line

8

Customised Messages

9

Erase Station Message

9

Traffic Analysis

10

Attendant Language

10

Intercom Box Background Music

11

External Page Port Background Music

11

Attendant DSS Operation

12

Page

12

Transferring an Outside Line to a Station

13

Intercom Group Call

12

Attendant Override

12

Attendant Program Menu

13

2

 


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Wake-up Call

To register a wake-up call,

 

  Press 

TRANS/PGM

 button.

 

  Dial 

0 4 2

 

  Dial the station range. (In case of one station, dial the station number twice.)

 

  After hearing confirmation tone, enter 4-digit wake-up time 

(HH:mm)

 in

    24-hour mode. (HH= 00~23, mm= 00~59)

 

  Press the 

HOLD/SAVE

 button for one-day, or dial 

#

 and the 

HOLD/SAVE

 button

    for the reactivation of the wakeup call every day until canceled.

Button

Procedures

Button

Procedures

To cancel a wake-up call,

 

  Press 

TRANS/PGM

 button.

 

  Dial

  

0 4 3

    (Confirmation tone is heard and the 

MON

 button light is on.)

 

  Dial the station range to be canceled.

 

  Press 

HOLD/SAVE

 button. (

MON

 button will be extinguished.)

A Wake-up call may be programmed to ring a station at a predetermined time

Attendant User Guide for Aria 300 System

Button

Procedure

This feature allows the attendant to set the Time and Date. 

 

  Press 

TRANS/PGM

 button.

  Dial 

 

0 4 1

  Enter Date as MMDDYY (6 digits) and press 

HOLD/SAVE

 button.

  Enter Time as military format (4 digits) and press 

HOLD/SAVE

 button.

    If there is no need to change date or time, press HOLD/SAVE button to go to
    the next step.

Attendant Clock Set

Button

Procedure

To change the date format on the LCD,

  Press 

TRANS/PGM

 button.

  Dial 

 

0 4 4

  The format toggles between DDMMYY and MMDDYY.

    (YY : year, MM : month, DD : day)

Changing Time/Date Format

To change the time format on the LCD,

  Press 

TRANS/PGM

 button.

  Dial  

0 4 5

  The format toggles between 12-hour mode and 24-hour mode.

    (YY : year, MM : month, DD : date)

3

 


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The System Prompt messages are 071~100 as default;

    

071: VMIB MOH                                       086: Reserved

    072: Reserved                                          087: Reserved
    073: Invalid Number Prompt                     088: Remote VMIB Control Main Menu Prompt
    074: Time out Prompt                               089: Remote VMIB Sub-menu for digit 1 in
    075: Retry Prompt                                            Main Menu Prompt
    076: Transfer to Attendant Prompt            090: Reserved
    077: Reserved                                           091: Reserved
    078: Leave Message Prompt                     092: Reserved
    079: Record Start Prompt                          093: Remote VMIB Sub-menu for digit 2 in
    080: Authorization Code Prompt                        Main Menu Prompt
    081: Busy Prompt                                      094: Remote VMIB Sub-menu for digit 3 in
    082: Wake-up Prompt                                        Main Menu Prompt
    083: Station Off-net Forward Prompt         095: Remote VMIB Sub-menu for digit * in
    084: DND Prompt

                 Main Menu Prompt

    085: No Answer Prompt

         096~100: Reserved

Button

Procedures

System Prompt Messages are also available in the Aria LDK300 phone system. These will be played to
users and callers under a variety of conditions. They are recorded by default in the VMIB and may be re-
recorded by the Main Attendant. (additional hardware may be required)

Attendant User Guide for Aria 300 System

System Greetings

Button

Procedures

The Aria LDK 300 provides announcements for Station Groups and an Auto Attendant.
(only the System Attendant can record these greetings)
(additional hardware may be required)

To record system greetings,

 

  Press 

TRANS/PGM

 button.

 

  Dial  

0 6

.

 

  Dial the announcement number 

(001~070).

 

  Press the 

#

 button to start recording.( “Press the # button to record” is heard)

 

  Record your greeting and press the 

HOLD/SAVE

 button to save the recording.

 

  To delete the recording, press the 

SPEED

 button while the message is being

    played.

System Announcements

4

 


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Button

Procedure

To store system speed numbers,

  Press 

TRANS/PGM

 button.

  Dial 

SPEED

 button.

  Dial speed number bin. (2000 ~4999)
  Dial the phone number to be stored.
  Dial 

HOLD/SAVE

 button.

                      

Or,

  Press 

TRANS/PGM

 button.

  Dial 

SPEED

 button.

  Dial speed number bin.
  Press desired outside line button.
  Dial the phone numbers to be stored.
  Dial 

HOLD/SAVE

 button.

To use system speed numbers,

  Press 

SPEED

 button.

  Dial speed number bin.

A group of speed dial numbers can be stored within the system for access by allowed stations.
These numbers provide speedy access to often used outgoing CO dialing numbers. 

System Speed Dial

Attendant User Guide for Aria 300 System

Attendant Intrusion

Button

Procedure

To assign a flexible key as the Intrusion button

  Press 

TRANS/PGM

 button.

  Press the desired flexible key to be registered.
  Press 

TRANS/PGM

 button.

  Dial 

8 6

.

  Press 

HOLD/SAVE

 button.

To activate attendant intrusion

  Press DSS button corresponding to the busy station you wish to call.

   (Busy tone is heard.)

  Press ATD INTRUSION button.

   (Intrusion warning tone is heard at the busy station, then a 3-way conference is set up)

Attendant may intrude into any station which is engaged in a conversation on an external line. 

5

 


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To activate/deactivate Day/Night/On-demand/Weekend/Auto mode
manually,

  Press the 

DND/FWD

 button, the ring mode is changed to

    

On-demand 

Ô

Ô

 Night 

Ô

Ô

 Weekend 

Ô

Ô

 Auto 

Ô

Ô

 Day

 mode in sequence.

  On-demand mode is not activated automatically.

Button

Procedures

To activate Auto ring mode with Attendant PGM mode,

  Press 

TRANS/PGM

 button.

  Dial 

0 7 4

.

  Dial 

1

  and press 

HOLD/SAVE

 button.

   (The Weekly Time Table is programmed by your authorised Aria Technician.)

The system can be placed in Day/On-demand/Night/Weekend/Auto mode operation manually
by pressing [DND/FWD] button at attendant station. 
(In Auto ring mode, the ring mode will follow the Weekly Time Table)

Day/On-demand/Night/Weekend

/Auto

 Mode Service 

(

Aria

-300)

Attendant User Guide for Aria 300 System

To activate temporary COS change,

  Press 

TRANS/PGM

 button.

  Dial 

0 2 1

  Enter the station range.
  Press 

HOLD/SAVE

 button.

Button

Procedures

The Attendant can change the class of service of a station to a lower class temporarily to prevent 
unauthorized use of the station by others. 

(An Authorisation code must be set on any station that uses this feature).

To remove temporary COS change,

  Press 

TRANS/PGM

 button.

  Dial 

0 2 2

  Enter the station range.
  Press 

HOLD/SAVE

 button.

Temporary COS Change

6

 


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Button

Procedures

To Print out Accumulated SMDR Records

For station basis,

  Press the 

TRANS/PGM

 button, then dial 

0 1 1 1

  Enter the desired station range.
  Press 

HOLD/SAVE

 button.

    Accumulated SMDR records will be printed out at a printer
    connected to your Aria telephone system.

Station Message Detail Recording(SMDR) can provide details on both incoming and outgoing calls.

For account group basis,

  Press 

TRANS/PGM

  then dial 

0 1 1 3

).

  Enter the desired account group to be printed. (01 ~99)
  Press 

HOLD/SAVE

 button.

    (Accumulated SMDR records will be printed out
     through the printer connected to KSU.)

Button

Procedure

For station basis,

  Press

 

TRANS/PGM

 key

  Dial 

0 1 1 2

  Enter the desired station range.

    (SMDR records will be erased for all stations in the range.)

  Press 

HOLD/SAVE

 button.

To Erase SMDR Records 

V

V

 )

 

For call account group,

  Press the

 

TRANS/PGM

 key,

  Dial 

0 1 1 4

  Enter the desired account group.

    (SMDR records will be erased for all stations in the range.)

  Press 

HOLD/SAVE

 button.

To display call charge,

  Press the

 

TRANS/PGM

 key,

  Dial 

0 1 1 5

  Enter the station number.
  Press 

HOLD/SAVE

 button.

Attendant User Guide for Aria 300 System

7

 


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Button

Procedure

  Press the 

TRANS/PGM

 button.

  Dial  

0 7 2

 

 Dial the station number and enter the name using the codes as shown below.

  

 Press the 

HOLD/SAVE

 button.

Q - 11

Z - 12

. - 13

1 - 10

A - 21

B - 22

C - 23

2 - 20

D - 31

E - 32

F - 33

3 - 30

G - 41

H - 42

I - 43

4 - 40

J - 51

K - 52

L - 53

5 - 50

M - 61

N - 62

O - 63

6 - 60

P - 71

R - 72

S - 73

Q - 7*

7 - 70

T - 81

U - 82

V - 83

8 - 80

W - 91

X - 92

Y - 93

Z - 9#

9 - 90

*1 - Blank

*2 - :

*3 - ,

0-00

#

Dial by Name (for ICM) 

V

V

 )

 

CO Outgoing Disable 

V

V

 )

Button

Procedure

To disable outgoing calls a CO line,

  Press 

TRANS/PGM

 button.

  Dial 

0 7 3

  Press the desired outside line button. (Confirmation tone is heard.)
  After hearing confirmation tone, selected outside line button is disabled.
  Repeat the process to enable the CO line.

Attendant User Guide for Aria 300 System

8

 


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Erasing Station Message

Button

Procedure

The attendant can cancel the features, DND CALL FORWARD and preselected message 
activating at other station. 

 

  Press 

TRANS/PGM

 button.

  Dial  

0 7 1

  Dial the desired station range to be canceled.
  Press 

HOLD/SAVE

 button. 

Attendant User Guide for Aria 300 System

Customized Message

Button

Procedure

  Press 

TRANS/PGM

 button.

  Dial 

0 5 3

  Dial the number of the desired message (01~20).
  Enter the desired message using the code in Dial by Name. (11 ~20)
  Press 

HOLD/SAVE

 button.

LUNCH, RETURN HH:MM                                   Dial 01 + (Time)
ON VACATION, RETURN AT MM:DD                 Dial 02 + (Date)
OUT OF OFFICE RETURN TIME HH:MM           Dial 03 + (Time)
OUT OF OFFICE RETURN MM:DD                     Dial 04 + (Date)
OUT OF OFFICE RETURN UNKNOWN              Dial 05
CALL XX.... (17 digits)                                           Dial 06 + (External no.)
IN OFFICE, STA XXXX                                         Dial 07 + (Extension)
IN A MEETING, RETURN TIME HH:MM              Dial 08 + (Time)
AT HOME                                                              Dial 09
AT BRANCH OFFICE                                           Dial 10
User Defined

Dial 11 ~20

A pre-selected or customised  message may be programmed to display on
the LCD of a Keyset calling an intercom station.

9

 


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Button

Procedure

To print all summary at system attendant,

  Press 

TRANS/PGM

 button.

  Dial  

0 1 2 1

.

  Select Measurement Time type.
  Press 

HOLD/SAVE

 button.

To print all summary traffic report periodically at system attendant,

  Press 

TRANS/PGM

 button.

  Dial  

0 1 2 2

.

  Press 

HOLD/SAVE

 button.

To cancel periodic printing of all summary traffic reports,

  Press 

TRANS/PGM

 button.

  Dial  

0 1 2 3

.

  Press 

HOLD/SAVE

 button.

To print the traffic report,

  Press 

TRANS/PGM

 button.

  Dial 

0 1 2 4

 (Attendant Traffic Report)

           

0 1 2 5

 (Call Summary Report)

           

0 1 2 6

 (Call Hourly Report)

           

0 1 2 7

 (H/W Unit Usage Summary Report)

           

0 1 2 8

 (CO Traffic Report)

           

0 1 2 9

 (CO Traffic Hourly Report)

  Press 

HOLD/SAVE

 button.

Traffic Analysis

The system can monitor and print various system activate based on the attendant’s request. The
traffic-monitoring program is activated only when enabled and will continue accumulating statistics
until disabled. The traffic data is output to the RS-232C port upon manual request. The system
will support the following traffic reports; Attendant Traffic Report, Call Summary Report, Call
Hourly Report, H/W Unit Usage Summary Report, CO Traffic Report and CO Traffic Hourly Report.

Button

Procedure

To change the LCD language at attendant,

  Press 

TRANS/PGM

 button.

  Dial  

0 7 

∗∗

  Dial the station range to be changed.
  Select the language type with the following codes.

 

  Press 

HOLD/SAVE

 button.

Attendant LCD Language

 

Attendant User Guide for Aria 300 System

10

 


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      Code

        Language

      

0 0           English

       0 1           Italian
       0 2           Finnish
       0 3           Dutch
       0 4           Swedish
       0 5           Danish
       0 6           Norwegian
       0 7           Hungarian
       0 8           Germany
       0 9           French
       1 0           Portuguese
       1 1           Spanish
       1 2           Korean
       1 3           Estonia
       1 4           Russian
        

Attendant LCD Language 

Continued

 

Button

Procedure

To set ICM box music,

  Press 

TRANS/PGM

 button.

  Dial  

0 7 5

  Dial the music channel 

01~12

  Press 

HOLD/SAVE

 button.

The attendant can select the music channel source to an ICM box. 

Intercom Box BGM Selection by Attendant

Button

Procedure

To set External Page Port music,

  Press 

TRANS/PGM

 button.

  Dial  

0 7 6

 (External Port 1), 

0 7 7

 (External Port 2), or 

0 7 8

 (External Port 3).

  Dial the music channel (01~12).
  Press 

HOLD/SAVE

 button.

External Page Port BGM Selection by Attendant

Attendant User Guide for Aria 300 System

11

 


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Button

Procedure

Button

Procedures

  Lift handset or press 

MON 

button.

  Press the desired DSS station button.
  Hang up to terminate the call.

Making a Page

Button

Procedure

  Lift handset or press 

MON 

button.

  Press 

PAGE 

button.

  Speak in normal voice tone to announce message.
  Hang up to terminate the call.

Transferring an Outside Line to Another Station

  While connecting an outside line, press the desired DSS station button.
  You can wait to announce the transfer or,
  Hang up to transfer the call.

Attendant DSS Operation /Placing an Intercom Call from the DSS

Button

Procedure

  Lift handset or press 

MON

 button.

  Press the programmed INTERCOM GROUP CALL button.

 

 The call is connected to an idle station in the group.

Overriding a Key Telephone in Do Not Disturb

Button

Procedure

Intercom Group Call

  Press DSS button of the station to be overridden. (DND tone or busy tone is

    heard.)

  Dial 

 to override the station in DND or in busy.

Attendant User Guide for Aria 300 System

12

 


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Attendant Programming Menu Table

The attendant can program some features with this table by pressing 

TRANS/PGM

 button

and appropriate codes.

Att

Menu

Attendant Main

Menu

Attendant

Sub Menu - I

Attendant

Sub Menu - II

Selection

Remark

[1] Print Smdr
  (Station Base)

STN# (+ End Stn#)

MAIN ATD

[2] Delete
  (Sta  Base)

STN# (+ End Stn#)

MAIN ATD

[3] Print Smdr
  (Grp Base)

GRP# (+End Grp#)

MAIN ATD

[4] Delete
  (Grp Base)

GRP# (+End Grp#)

MAIN ATD

[5] Display
  Call Charge

MAIN ATD

[6] Abort Printing

None

MAIN ATD

[7] Print Lost Call

MAIN ATD

[1] SMDR

[8] Delete
   Lost Call

MAIN ATD

[1] Print
  All Summary

Analysis
Time Type

MAIN ATD

[2] Print
  All Periodic

Analysis Time Type
, Print Time (Hour)

MAIN ATD

[3] Abort
  Periodic Print

None

MAIN ATD

[4] Print
   Atd Traffic

Analysis Time Type

MAIN ATD

[5] Print
  Call Summary

None

MAIN ATD

[6] Print
  Call Hourly

None

MAIN ATD

[7] Print
  H/W Usage

Analysis
Time Type

MAIN ATD

[8] Print
  Co Summary

Analysis
Time Type

MAIN ATD

  [1] PRINT

[2] TRAFFIC

[9] Print
  Co Hourly

Enter CO Grp #

MAIN ATD

[1] SET ICM ONLY   
   MODE

Stn# (+ End Stn#)

  [2]COS

[2] RESTORE COS

Stn# (+ End Stn#)

  [3]Authorization

[1] ERASE

AUTHORIZATION

Stn# (+ End Stn#)

MAIN or
GROUP ATD

[1] CHANGE
   DATE/TIME

Mm/Dd/Yy

MAIN ATD

[2] SET WAKE UP

Stn# (+ End Stn#)

MAIN or
GROUP ATD

[3] DISABLE Wake

UP

Stn# (+ End Stn#)

MAIN or
GROUP ATD

[4] LCD Date Mode

MMDDYY
DDMMYY

MAIN ATD

[5] LCD Time Mode

12H/24H

MAIN ATD

0

  [4] TIME

[6] USE PX TIME
   /DATE

ON/OFF

MAIN ATD

Attendant User Guide for Aria 300 System

13

 


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Attendant User Guide for Aria 300 System

Attendant Programming Menu Table 

(Continued)

Att

Menu

Attendant Main

Menu

Attendant

Sub Menu - I

Attendant

Sub Menu - II

Selection

Remark

[1] PRESELECT MSG
   ACT

STN# (+ END STN#)
+ MSG #(00-10)

MAIN or
GROUP ATD

[2] PRESELECT MSG
   DEACT

STN# (+ END STN#)

MAIN or
GROUP ATD

[3] CUSTOMER MSG
   REG

MSG # (11-20)
+ MSG STREAM

MAIN or
GROUP ATD

[4] ERASE VM MSG

STN# (+ END STN#)

 [5] MESSAGE

[5] ATD DEL ALL CLI
   MSG

 [6] RECORD
     VMIB
  Announcement

VMIB ANNC# (01-70)

SYSTEM ATD

[1]  CANCEL

FEATURES

STN# (+ END STN#)

MAIN or
GROUP ATD

[2] REGISTER STA

   NAME

STN# + NAME

MAIN ATD

[3] DISABLE
   CO OUTGOING

PRESSING CO BTN

MAIN ATD

[4] AUTO D/N/W

ATD/AUTO

[5] ICM BOX BGM
  CHANNEL SEL

BGM CHANNEL #
(01-12)

MAIN ATD

[6] EXT PORT#1 BGM    
   EN/DI

ENABLE / DISABLE

MAIN ATD

[7] EXT PORT#2 BGM
   EN/DI

ENABLE / DISABLE

MAIN ATD

[8] EXT PORT#3 BGM
   EN/DI

ENABLE / DISABLE

MAIN ATD

[9] PREPAID CALL

[7]
   Supplemantary

[*] LCD DISPLAY
  LANGUAGE

[*] BOARD   
Service Switch

SLOT NUMBER
(01 – 27)

0

[#] WTU
SUBSCRIBE

FLEX 1 – FLEX 9

14

 


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