Geo trio II User Manual - User Manual

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trio II

Trio II Touchscreen

User manual

contents

welcome

Welcome to your new

Trio II

. You’ve

taken that all important first step

towards complete control of your

home energy use.

Your

Trio II

will help you manage

and visualise your energy

– helping you on the way to

optimum efficiency and maximum

cost savings.

In this document you’ll find

everything you need to quickly and

simply set up and start using your

display. You’ll also find out more

information about how the display

works, how it can help you and

how you can identify ways to save

energy (and money).

Safety notice

Do not fit rechargeable

batteries

Keep the

Trio II

away from

water and other liquids. Clean

only with a dry, soft cloth.

If any components appear

damaged or faulty, please

contact your energy provider

For use in a dry, indoor

environment only

It is not necessary for you

to connect or disconnect

any cabling or access your

electricity meter

To protect the environment,

these products and any

batteries must be disposed

of safely at the end of their

life. Please take to a recycling

centre for safe disposal

RoHS compliant

CE approved

Please only use the power

supply provided

contents

welcome

your trio II monitor

What’s in the Box?

Powering the Monitor

Energy display overview

what does it mean?

See what you’re using

What is a kWh?

How can I use less?

What is normal?

getting started

Meter connection

Connection Established

home screen

Overview 9

Energy Now

Gas (right)

Energy Today

Prepay Balance

System Status

history screens

Electricity History

Gas History

Seasonal Adjustment

messages

Inbox

Deleting Messages

Overview

Electricity Usage

Gas usage

Meter Balance

Prepay

Debt

Inbox

Meters

Support

Settings

settings

Overview

Budget

Sound & Alerts

Colour theme

Online setup

Advanced

online setup

Introduction

WiFi module

Connect to WiFi network

App & Account registration

troubleshooting

FAQs

status codes

technical specifications

Trio II Monitor

Trio II Touchscreen

User manual

your trio II monitor

Energy now

Electricity

Gas

0.26

/hr

£0.05

/hr

Energy today

Home

Prepay balance

14:37

your trio II monitor

What’s in the Box?

Your

Trio II

package contains the

following items:

•

Trio II

energy monitor

•

Monitor stand

•

Micro-USB power supply

Powering the Monitor

Your

Trio II

monitor can be

powered using the supplied power

supply or with 3 x AAA (R03, LR03)

non-recharchable batteries.

Do not use any other power supply

with this monitor. The supplied

power supply is not suitable for use

with any other USB device.

It is not recommended to use

batteries for a prolonged period.

To replace batteries, slide the stand

downwards and then pull it away.

Insert the batteries, as marked

on the inside case. Re-attach the

stand and the monitor will show

the battery symbol

at the top

of the screen.

Do not use rechargeable batteries

in this monitor.

Energy display overview

(1)

The banner bar allows you

to check the smart meter(s)

signal strength, and WiFi signal

strength (if fitted).

(2)

Press

to enter Menu whilst

Home

screen. Press to return

Home

(3)

Press

to select or to switch

between options.

(4)

Use the

u v

buttons to

navigate around the screen

and move between

Energy now

Energy today

and

Prepay balance

(if applicable)

tabs.

(5)

Press

to return to the

previous screen.

(6)

The LED at the bottom of the

monitor shows your electricity

usage (GREEN for low, AMBER

for medium or RED for high).

Trio II Touchscreen

User manual

what does it mean?

See what you’re using

Your

Trio II

monitor makes your

electricity and gas consumption

visible, taking the guesswork out of

understanding how much

your home uses - both right now

and historically.

What is a kWh?

Electrical and gas energy

consumption is measured in

kWh

(kilowatt hours) - traditionally

known as 'units'.

As items within the home consume

energy during the day, the kWh

total increases.

(or kilowatt) is the rate at

which energy is being consumed, so

using 1.5kW for 1 hour would result

in 1.5kWh of energy consumed.

It’s about now ...

In the same way your car shows

how fast your car is travelling, the

electricity speedometer on the

left of the Home screen shows

how much electricity your home is

consuming now.

Similarly, the fl ame shows you how

much gas has been consumed

within the past 30 minutes.

The electricity speedometer is

updated every few seconds and the

gas fl ame every 30 minutes.

To make it even easier to

understand the hourly rates of

consumption can show the rate of

consumption in cost (£) and energy

or power (kW).

For example, if the monitor says

£0.15 for the rate of electricity

consumption, then this means that

if the rate remained the same it

would cost 15p for the next hour.

Less is more

The lower the hourly rate of

consumption, the less it will cost

and the more you can save.

It is typical of a medium sized

house to use around 250Wh or 4p

per hour of electricity - so see how

low you can get the speedometer.

1 Watt of electricity running 24

hours a day costs around £1.30 a

year. At bed time, if your energy

display is reading 200W, this is

costing you appropriately £260 a

year. If you could reduce it by 50W,

you would save over £65.

The gas fl ame should be off when

your boiler and cooker have not

been used for 30 minutes.

How can I use less?

Look for appliances around the

home that are not always being

used and can be switched off.

Often it’s items such as a games

console, sound system or even

a clock radio in the spare room.

Experiment with switching

appliances off and see what affect

that has on the speedometer.

Other ways to save include having

less water in the kettle (only boil

what you intend to use), lowering

the temperature on the washing

machine or raising the temperature

of the freezer (-18C is cold enough).

What is normal?

Don’t worry if now and again the

usage is high - this can be normal.

The image below shows where the

electricity speedometer will typically

be when using certain appliances.*

*Depending on your smart meter,

the maximum rate of consumption

the dial can show can be adjusted.

See 'Advanced' on page 24

Evening time

Boiling a kettle

Typical ‘base load’

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User manual

home screen

Overview

The

Home

screen is broken down

into two or three tabs, depending

on whether you have electricity or

gas in credit or pre-payment mode.

When your

Trio II

is powered on, it

will automatically show the

Home

screen once connected to the

smart meter(s).

You can also, at any time, press the

button return to the

Home

screen.

Your meter and WiFi (where

applicable) signal status is shown in

the top left of the screen.

Use the

u v

buttons to switch

between the

Energy now

Energy

today

Prepay balance

(when in

prepay mode) tabs.

When you next return to the

Home

screen from other screens,

the previously selected tab will

automatically be shown.

getting started

Meter connection

The screen will show

Connecting to

smart meter...

for up to 5 minutes

while the monitor connects to the

smart meter(s) in your home.

Should the screen show

Network

then you will need to

contact your energy provider to

complete the installation.

If the screen shows

Lost Network

then you may need to move the

monitor closer to your smart meter(s)

to re-establish the connection.

You can check the strength of

the signal to the smart meter(s) by

looking at the

and

icons in

the top left hand corner of

the screen.

Connection Established

Once your monitor has successfully

established a connection to your

smart meter(s), your

Trio II

will

show the current consumption for

electricity and recent gas usage.

If your monitor loses connection

to the smart meter(s), then it will

show the alert below. Try moving

the

Trio II

closer to the smart

meter(s) to re-connect.

Trio II Touchscreen

User manual

home screen

Energy Now

The

Energy now

screen is divided in

half, with the left side being about

Electricity

consumption now and

the right about

Gas

consumption.

Depending on your smart meter

configuration, only the available

energy types will be shown - the

gas flame will not be shown if

you do not have a gas smart meter,

for example.

This is the default screen shown

when the monitor has started

up, when the

button has been

pressed or when the monitor has

not been used for a period of time.

Pressing the

button will change

the values from being shown in

cost as £/hr and power as kW.

Electricity (left)

The dial on the left (only available

when you have an electricity smart

meter) shows the current rate of

energy use for your home.

As your home uses more or less

energy, the dial will move up

and down.

The dial is divided into three zones

- green, amber and red. As the dial

moves between the zones, the

colour of the button on the top of

the display will change to match.

This means you can quickly see

if your home is using a little or a

lot of electricity from a distance

or at times when the screen has

dimmed or turned off overnight.

The current rate of consumption

can be shown in cost as

£/hr

(default) or energy as

Gas (right)

The gas flame indicates the recent

consumption rate of gas for the

home (where available). The usage

readings are taken every half

an hour.

As more gas is consumed, the blue

flame will increase in size.

Due to readings being taken every

half an hour, the flame shows

recent gas consumption and may

not show when gas is no longer

being consumed.

Trio II Touchscreen

User manual

home screen

Prepay Balance

This screen is only shown if

one or more prepayment meters

are installed.

The

Prepay balance

screen shows

the current available credit for

prepayment meters.

Electricity

is on the left and

Gas

the right.

The circle will indicate the credit

available (from £20 down to £0)

and whether

Emergency credit

available or in use.

You can change the level at which

you’ll be notified on screen that your

credit is running low under

Settings

Advanced

Low credit setting

If the grey

symbol is shown, you

can activate your emegency credit

by pressing

Prepay

Activate

emergency credit

A green

symbol is shown when

you have activated emergency

credit but it has not yet been used.

A red

symbol is shown when

emergency credit is already in use.

Energy Today

The

Energy today

screen shows the

total consumption so far today for

Electricity

and

Gas

If you have set a budget for each

fuel type (see

Settings

), then the

monitor will predict - based on

previous consumption for the

same day of the week - if the total

consumption today will be within

budget. For example if today

is Tuesday we look at the four

previous Tuesdays and average out

the usage and cost.

As energy is consumed, the small

yellow dot (for electricity) and blue

dot (for gas) will orbit around the

budget prediction to show how

much of the daily budget has been

consumed so far today, starting and

ending at the bottom. The total cost

shown includes any daily standing

charges that form part of your tariff.

The budget prediction is shown in

green if predicted to be under

budget, amber if over budget is

expected or red if the budget has

already been consumed.

Press the

button to change

between total cost and energy.

The budget can be set within the

Settings

Budgets

menu.

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User manual

history screens

System Status

This screen can be accessed via

the

Use the

u v

buttons to select any of

the icons and then

to view more

information on the different parts

of the smart metering system.

The icons show the following:

Status of the electricity meter

(where fitted)

Status of the gas meter

(where fitted)

Signal status between the

monitor and the smart meters

- this is also shown in the top

left of the screen

This monitor (always green)

If the optional WiFi module has

been fitted, then the following will

also be shown:

Signal status to the local

WiFi network - this is also

shown in the top left of

the screen

Connection status to the

cloud service

history screens

Electricity History

By selecting

Electricty usage

from

the

screen, you can see your

recent usage.

Day tab

The screen initially shows the current

usage for today in energy (

kWh

divided in to the 24 hours of the day.

Each bar represents a one hour

period and is shown in green. The

lightest green bar shows the highest

hourly period for today and the

darkest green bar shows the current

hour or incomplete period.

The highest hourly period (lighter

green) will always display the usage

for that hour, the figure is shown to

the right of the bar (0.86kWh in the

example shown above).

Your monitor learns your normal

usage each day of the week, and

this is shown by a dot for each hour.

Pressing the

button will change

the values from being shown in cost

as £/hr and energy as kWh.

The total for today is shown inclusive

of any daily standing charge. This

means at midnight the total may

be greater than £0.00, even if no

electricity has been used. The bars

exclude any daily standing charge.

Trio II Touchscreen

User manual

messages

Week tab

The week tab shows the electricity

usage for this week and the

previous 8 days. The bars include

any daily standing charge.

If a budget has been set (

Settings

Budget

), then when in cost view

(

) the days when the budget was

exceeded are shown with the extra

cost highlighted in red.

Month tab

This shows the previous weeks in the

same way as the week tab. The bars

include any daily standing charge.

Year tab

The final view is the Year tab which

shows the previous 13 months

of usage. As with the week and

month tabs, you can see months

that were above and below the

budget. The bars include any daily

standing charge.

Gas History

The same historical views are

available for gas consumption.

Seasonal Adjustment

The budgets are seasonally adjusted

to take in to account higher energy

use during the winter months and

less during the summer.

This can be disabled under

Settings

Budget

messages

Inbox

Your energy provider(s) may send

you messages via your smart

meter(s) and these will be shown in

the Inbox.

When a new message is received

you will also receive a notification

on the screen and a sound. (The

notifications can be changed under

Settings

Sound & Alerts

If a message has not yet been read,

it will be shown in bold and have a

marker to the left.

Use the

butons to select a

message. Press the

button to

view the message in full.

Reading a Message

Select

Open

from the options menu

to read a message.

If the message is longer than the

space available, use the

buttons

to view the rest of the message.

Some messages require

confirmation or acceptance - use

the

buttons to switch between

options and the

button to select.

Deleting Messages

You can delete a message by

selecting

Delete

from the

options menu.

The delete option will appear

greyed out if the message requires

confirmation or acceptance.

Trio II Touchscreen

User manual

Meter Balance

Look at the current balance of

energy used for electricity or gas

since the last bill or to view your

pre-payment balance.

Use the

buttons for

Electricity

Gas

and press

to select.

Use the

button to return to the

screen.

Prepay

Look at the current and next

electricity and gas prices and any

other daily charges that may apply.

The screen shows the current

chargeable unit of electricity or

gas with any daily charges that

may apply, excluding any applied

discounts. If you're on a variable

tariff, then the upcoming rate is

shown. If you do not have a standing

charge the Trio will not display this

part of the text.

Overview

The main menu can be accessed by

pressing the

button whilst on the

home screen.

Use the

buttons to move

through the menu items and then

press

to access the menu item.

Press the

button to go back

a level.

Electricity Usage

Explore recent electricity

consumption in the

Electricity

history

screen (when available).

Use the

buttons to move

through the Day, Week, Month and

Year tabs. Press

to change the

values from being shown in cost as

£/hr and energy as kW.

(See “Settings” on page 21.)

Gas usage

Explore recent gas consumption

in the

Gas history

screen (when

available).

This works in the same way as

electricity history.

(See “Settings” on page 21.)

Meter balance for pre-payment

Example tariff with variable charges

Meter balance for credit billing

Example of standard rate tariff

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User manual

settings

Overview

The

Settings

menu can be reached

from the main Menu.

Use the

buttons to change the

setting selection and press

view or change the selected setting.

Budget

Your

Trio II

monitor has been

designed to help you track your

energy usage and meet the

budgets you set.

If you're paying by direct debit

enter the amount you pay per

month for each fuel.

For example, £65 total direct debit

per month, electricity being £35 and

gas £30, you should Enter £35 into

electricity budget and £30 into gas.

Seasonal adjustment

Your

Trio II

can adjust your

budget to reflect seasonal variation

in consumption.

It is typical to use less energy in the

summer months compared to the

winter months.

Debt

If you have a pre-payment meter

and you have any outstanding debt

with your energy provider, this will

be shown with a breakdown of the

charges and recovery rate. Only

the appropriate debt screens are

shown, so if you only have debt

related to debt 2 tab, then only this

tab will be shown along with the

Total debt screen.

Total debt refers to the combined

total of all debts owed.

Inbox

View messages that have been sent

by your energy provider(s).

See “Messages” on page 20.

Meters

View details of your electricity or

gas meter and the current

meter reading.

Support

Contact details for your energy

provider(s), (which may include

a telephone number and email

address).

Settings

See “Settings” on page 21.

Combined debt

Detailed debt with recovery rate

Trio II Touchscreen

User manual

settings

Display

Use this setting screen to change

the display settings for your monitor.

Brightness

Set the brightness of the screen.

This affects all screens. Adjust the

brightness by pressing the

to change.

Backlight

When set to

, the monitor screen

will be on at all times (unless

backlight timer is on). When

OFF

press any button to wake after five

minutes of inactivity.

Backlight timer

When set to

, the screen will be

on between the times selected.

When off, press any button to wake.

Sound & Alerts

Change the volume of warning

tones and when you hear them.

Volume

This sets the volume of all sounds.

Adjust the volume by pressing the

to change.

Alerts

Set to

if you wish to receive

audible notifications of new alerts.

Message alerts

Set to

if you wish to

receive audible notification for

new messages.

Colour theme

Select between

Dark

and

Light

colour themes

WiFi network

See ‘Connect to WiFi Network’

section for setting up and

managing the WiFi network (if the

WiFi module fitted).

Online setup

Please see

See “Online setup” on

page 25.

for setting up online

services (if module fitted).

Default

Dark

theme

Light

theme

Trio II Touchscreen

User manual

online setup

Advanced

The advanced features include:

Device info

Information including the serial

number and software version of

your

Trio II

monitor. You may need

this information when contacting

your energy provider.

Usage level

The electricity dial can be scaled to

match the typical usage levels of

your home.

Select from one of the following

options to set the maximum

reading the dial can show:

•

Low

= 12kW

•

Medium

(default) = 18kW

•

High

= 24kW

This option is only available when

you have an electricity smart

meter and the usage level is not

provided by the meter.

The dial thresholds between green

to orange, and orange to red are

changed as below in the table.

Low credit setting

Use the buttons to set the minimum

available credit before you receive an

on-screen notification.

This is only shown if you have a

pre-payment meter.

Reset device

Use this screen to remove all your

user settings including budgets,

alerts and credit warning level, WiFi

settings and all consumption.

Engineer

This screen is for installation

engineer use only.

Usage level

setting

Green/orange

threshold

Orange/red

threshold

Low

1.2kW

6.0kW

Medium

1.9kW

9.3kW

High

2.5kW

11.5kW

online setup

Introduction

The

Trio II

may be enabled to

connect to remote cloud services

using an inbuilt WiFi module.

WiFi module

If your

Trio II

has been supplied

with the optional WiFi module,

then please refer to the

Online

Setup Guide

that accompanies

this user manual.

To install the module, make sure

the display is disconnected from

the power supply and any batteries

are removed, then remove the

panel from the rear of the display

and insert the WiFi module

Connect to WiFi network

Your energy display will need to be

connected to a local WiFi network

to enable cloud services.

Access WiFi settings screen

•

Press the

button whilst

on the

Home

screen

•

Scroll down to

Settings

and press

•

Scroll down to

WiFi Network

and press

•

Press

to turn on the

WiFi module

•

Select

Set up network

Connection methods

There are three different ways to

connect to a local WiFi access point:

•

Scan for the network

and connect manually

(preferred method)

•

Use another WiFi device - such

as smartphone or laptop - and

connect to the monitor

•

Use the WPS button on your

broadband router

Follow the on-screen instructions

on connecting using one of the

methods above.

Trio II Touchscreen

User manual

troubleshooting

App & Account registration

Your energy provider may provide

you with a smart phone app or

other online service to view your

energy usage remotely.

During the registration of the

energy app, you will be required to

enter a

Secure code

Select

Online setup

from the

Settings

menu and the screen will

display a new secure code.

A secure code is received from

the cloud service each time you

access this screen and shown in the

bottom right.

Read the instructions on the screen

and within your energy app to

complete the process.

troubleshooting

FAQs

My monitor is not showing

any readings

This could be because your

display is out of range and not

communicating with the

smart meter.
You can check the signal

strength by pressing the

button

once whilst on the home screen

then selecting

System status

from

the menu.
If the display cannot communicate

with the smart meter, it will show

Connecting to smart meter ...

when

the monitor is turned on.
If the display shows

Lost network

Not commissioned

, then contact

your energy provider.

Why has my monitor's screen

turned off?

Your monitor may be off for a

number of reasons:
Under

Settings

Display

, if you

have selected the

Backlight

to be

off or the

Backlight timer

setting to

be on, then the screen will switch

off when you are not using it (or

it is scheduled to be off). Press

any button and the screen should

come back on.
See 'Display' on page 22 for more

information on the

Display

settings.

If the monitor is being powered by

batteries, then it may be that they

have run flat. Either connect your

monitor using the supplied power

adapter or replace the batteries.
The monitor will run for

approximately 4 hours whilst on

batteries allowing you to carry it

around the home to learn how

different appliances work. It is not

intended for prolonged use.

Trio II Touchscreen

User manual

technical specifications

status codes

You monitor may show an

status code when there is a

problem.

See

Support

for

contact details.

Code(s)

Status

Resolution

1 ... 3

Monitor problem

Your monitor has developed a fault. Please remove

and re-insert the power supply or contact your

utility provider.

20, 21, 22, 26 Connection error

Monitor unable to communicate with the meter

networks. Try moving the monitor closer to the

smart meter(s) or contact your utility provider.

Electricity meter

problem

Monitor is connected to the electricity meter,

but not receiving all data. If the problem persists,

contact your utility provider.

Gas meter problem

Monitor is connected to the electricity meter,

but not receiving all data. If the problem persists,

contact your utility provider.

WiFi module not found WiFi module problem (if fitted). Please remove

and re-insert the module.

31 ... 34

WiFi problem

WiFi module unable to communicate properly.

Please check your local WiFi network and check

your monitor's settings. (See

Settings

WiFi network

)

23, 24, 25

Meter network data

problem

Monitor is connected to the meter network, but

not receiving all data. If the problem persists,

contact your utility provider.

40-44

Cloud problem

Monitor is waiting for cloud data service,

please wait.

technical specifications

Trio II Monitor

This product is intended to be used

indoors in a domestic or small

office environment. It is not suitable

for outdoor use.

Manufacturer

Designed and manufactured by:

Green Energy Options Ltd.

3 St. Mary’s Court, Main Street,

Hardwick, Cambridge

CB23 7QS, UK

Hereby, Green Energy Options

Ltd. (UK) declares that the radio

equipment enclosed (identified by

the product type numbers on the

product label) are in compliance

with Directive 2014/53/EU.

The full text of the EU declaration of

conformity is available online at

http://www.geotogether.com/EUDoC.

Model

PCK-TR-004

Rated voltage

(display)

5Vdc and / or

3xAAA (R03, LR03)

non-recharchable

batteries.

Rated voltage

(power supply)

230Vac, 50Hz

Input power

0.5W

Operating

temperature

0 to 40ºC

Operating

humidity range

85% non-

condensing

-A

-U

-0

For any help or support

please contact your supplier

www.

geo

together.com

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