Full Text Searchable PDF User Manual
Quick Installation Guide
Platinum
1
Contents
1.
Platinum overview............................
2. Installation......................................
3.
Network setup.................................
4.
Wireless setup.................................
5.
Configuring your Platinum................
6. Troubleshooting..............................
2
4
7
6
8
9
2
1. Platinum overview
User interfaces
Description
1
Power connector
2
Internet port
3
Ethernet ports
4
USB 2.0 port
5
Telephony ports
6
Reset button (recessed)
7
WPS button
8
Fiber port
Your product port configuration may
differ depending upon the specific mo-
del type.
1
2
3
4
5
6 7
8
3
Status feedback LEDS:
Activity
Description
On (green)
On (red)
Off
Powered successfully
Flashes during startup
sequence
System error
No power
On
Flash
Off
Successful data uplink
Firmware upgrade /
provisioning initializing
No data uplink
On
Flash
Off
Internet connection enabled
Internet connection
initializing
Internet connection disabled
On
Flash
Off
Phone line enabled
Phone line initializing
Phone line disabled
On
Flash
Off
WLAN enabled
WPS active
WLAN disabled
LAN
ports
Green
Yellow
Blink
1000 Mbps connection
10/100 Mbps connection
Network activity
Buttons:
Function
Action
Restart
• Press and release button to initiate
restart
Factory
restart
• Press and hold button for more
than 5 seconds
• LEDs will flash
• Release button to initiate factory
restart
WPS
WLAN
control
• Press and release button to initiate
WPS
• Press and hold the button for
more than 5 seconds. WLAN LED
will flash once. Release button to
toggle WLAN on or off
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2. Installation
Step 1
Before installation, make sure your Platinum
is connected to your Internet modem or fiber
demarcation point using either the Internet port, or
fiber port (see page 2).
Step 2: Powering the device
Connect the 12V plug of the supplied adapter to the
Platinum power connector and connect the adapter
to a power socket. The unit will now start up. During
the start-up sequence the LED flashes, and
when the startup sequence is complete the should
be on. Other LEDs may flash during startup.
The complete start-up sequence may take several
minutes.
Step 3: Connecting your computer
Connect your computer or laptop to one of the
Ethernet LAN ports on the Platinum, using an RJ-45
Ethernet cable. Your provider can tell you which
ports to use.
Note: refer to section “Fixed network setup” if your
connection is not working directly from the start.
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Step 4: Connecting your telephone
This step is only relevant if your Platinum has voice
ports.
A standard analogue telephone handset can be
connected to the active voice ports using an RJ-11
cable. The
LED indicates if voice is enabled and
operating correctly.
Cleaning instructions:
Your Platinum product may be cleaned using a soft,
dry cloth. For areas of persistent dirt, a damp cloth
may be used with mild detergent. Product and LED
logos may be damaged by using aggressive cleaning
products or ethanol-based cleaners - if in doubt do
not clean near these logos. Under no circumstances
allow water or cleaning fluid to ingress the product,
as this may cause permanent damage and prevent
correct operation.
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Step 1:
Open the web browser on your computer and check
if your connection is working. If your connection is
working, you can skip step 2 and 3.
Step 2:
(Instructions for Windows Vista / Windows 7; for
other operating systems please contact your service
provider)
•
On your computer, go to “Start” at the bottom
left corner and click on “Control Panel”.
•
The Control Panel window will appear. Click
on “View Network Status and Tasks” at the
“Network and Internet” category.
•
The Network and Sharing Centre will appear:
•
For Windows Vista: Click on “Manage
network connections” at the top left hand
corner.
•
For Windows 7: Click on “Change adapter
settings” at the top left hand corner.
•
Right click on the correct “Local Area
Connection” by identifying the correct network
card and click “Properties”.
•
Select “Internet Protocol Version 4 (TCP/IPv4)”.
Click on “Properties”
•
Select “Obtain an IP address automatically”,
and “Obtain DNS server address automatically”.
Save the settings by clicking “OK”, and close the
window by clicking “OK” or “Close”.
Step 3:
Open your web browser and check if your connection
is working. If your connection is not working, please
refer to the troubleshooting section.
3. network setup
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4. Wireless setup
This section is only relevant if wireless functionality
is available on your Platinum. The
LED
indicates if wireless functionality is enabled.
Step 1:
To set up the wireless connection between your
computer and the Platinum you may need the SSID
and WPA key of the Platinum. The SSID is the name
of the wireless network. The WPA key is the pass-
word needed for your secured wireless network. The
default SSID and the WPA key are printed on the label
on the rear of your Platinum and on the seperate
labels included in the package.
You may write down these values here:
SSID: _____________________________________________
WPA key: _________________________________________
Step 2:
(Instructions for Windows Vista / Windows 7; for
other operating systems please contact your service
provider)
•
Go to “Start” at the bottom left corner and
click on “Control Panel”.
•
The Control Panel window will appear. Click
on “View Network Status and Tasks” at the
“Network and Internet” category.
•
The Network Connections window will appear.
Click on the “Connect to a network”.
•
Show “Wireless” and select the network (SSID)
that is printed on the label.
•
If requested press the WPS button on your
Platinum. Alternatively you can connect using
the WPA key that is printed on the label.
•
Your connection is now operational. Open your
web browser and verify that your connection
is working. If your connection is not working,
please refer to the troubleshooting section.
•
After installation you can manually change the
SSID and WPA key, by using the web-interface
of the Platinum.
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5. Configuring your Platinum
Note: By default the router is configured correctly for
most home networks. Changing the configuration is
only advised for advanced users and might interrupt
your connection. Please refer to page 3 on how to
reset the router settings back to the factory default
settings.
Step 1:
•
Launch the web browser on your computer and
enter http://router or the default IP address
http://192.168.1.254 in the address field. This
address is also printed on the label on the back
of your Platinum.
Step 2:
•
Log in as ‘admin’, using the default password
‘admin’.
It is strongly advised to change the password
after you logged in for the first time.
Step 3:
•
Configure the router to the desired configura-
tion. Read the help text for additional informa-
tion about this setting.
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6. Troubleshooting
Issue
Action
LED is off
Make sure you have connected the Platinum to a working power outlet,
using the adapter shipped along with it. If the LED remains off, please
contact your service provider.
Red LED is on or flashing
System error. Power down the device, wait for 1 minute, then power the
device back on. If the problem persists, contact your service provider.
LED is off
Link is down. Check the physical uplink connection (which may differ
depending upon model). If this problem persists, contact your service
provider.
LED is off
LED keeps blinking
Internet connectivity is not enabled. Please contact your service provider.
Internet service initialization not completed. If this persists, contact your
service provider.
LED is off
Voice functionality is not operational. Please contact your service pro-
vider if voice functionality is expected.
LED is off
Please check in the web interface if wireless functionality is enabled.
Please contact your service provider if wireless functionality is expected.
Some models do not include wireless functionality.
Web interface is not reachable
Check if Internet functionality is enabled , and if you have the correct
router IP address.
How to reset the router settings?
See page 3
Europe-EU Declaration of Conformity
Hereby, Genexis BV declares that this product is in compliance
with the essential requirements and other relevant provisions
of Directive 1999/5/EC.
Copyright © Genexis BV 2014 rev.4