Full Text Searchable PDF User Manual
Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Polycom® SoundPoint®
IP 330/331/335 and 320/321 SIP
Quick Reference
These instructions highlight Polycom phone
features. See your Polycom User Guide for
more detailed instructions on using soft keys,
feature keys and the phone menu.
Polycom application firmware requirements for
each model are listed on the SIP IP Phones
information page available at the Genesys
Testlab website, http://testlab.inin.com.
Genesys Telecommunications Laboratories, Inc.
2001 Junipero Serra Boulevard
Daly City, CA 94014
Telephone/Fax (844) 274-5992
www.genesys.com
DC-012-4.0-QR17
Revised 10/27/2017
During a call
This section describes tasks you can perform when you are currently engaged in a call. Soft key and function key names are in
Bold
.
Phone number
means to dial a phone number or an extension number.
Task
Key Sequence
Create conference call with call on hold
Current call + Call on hold (on the same line)+
Join
End call
End Call
Hold call
Hold
Park current call
Menu
+
1
+
6 +
orbit number
+ Dial
OR
Menu
+
1
+
7 +
orbit number
+ Dial
†
Split conference into 2 calls on hold
Split
Transfer call after consulting
Trnsfer
+
Normal
+
phone number
+
Dial
Transfer call without consulting (blind transfer)
Trnsfer
+
Blind
+
phone number
+
Dial
Transfer call to another user's voicemail
Trnsfer
+
Blind
+
phone number
+
+
Dial
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key and function key names are in
Bold
.
Phone number
means to dial a phone number or an extension number.
Off hook
means
to pick up the handset or press
New Call
, any line key or the headset button.
Task
Key Sequence
Access voice mail
Press the
Msgs
soft key and follow voice or visual prompts.
Answer call
Answer
Create conference call
Phone number
+
Confrnc
+
phone number
+
Confrnc
End call
End Call
Resume call
Call on hold
+
Resume
List all parked calls
+ 904
+
Dial
List one parked call
+ 904 +
orbit number
+
Dial
Log in or out of a phone
To log in:
+
Dial
+ 98 +
extension
+
password
+ # +
1
To log out:
+
Dial
+ 98 +
extension
+
password
+ # +
2
Menu options available on the
98 menu include:
1
- Log in,
2
- Log out,
3
- Log in to a different station,
4
- Change your status,
5
- record your agent greeting and
6
- Log in or out of queues.
Page
+ 901 +
zone number
+
Dial
Pick up held or alerting call
(on a station to which you have access)
Off hook
+
+
pause
+ 95 +
extension
Pick up group call
Off hook
+
Menu
+
1
+
9
OR
Off hook
+
Menu
+
1
+
10
†
Pick up parked call
Off hook
+
Menu
+
1
+
7
OR
Off hook
+
Menu
+
1
+
8
†
Place call
New Call
+
phone number +
lift handset or press headset key
OR
Phone number
+
Dial
OR
Phone number
+ lift handset or press headset key
† The lower number menu option is used for Managed IP Phones when the Call Forward feature is disabled (default setting).
The higher number menu option is used on non-managed phones or Managed IP Phones with the Call Forward feature enabled.
Polycom® SoundPoint® IP 330/331/335 and 320/321 SIP Quick Reference ©1994-2015 Genesys Telecommunications Laboratories, Inc.
Access voice mail
Received messages are indicated by a flashing Message
Waiting Indicator LED on the phone and a visual notification
on the display. Individual line indicators reflect voice
messages left on that line.
1. Press the
Msgs
soft key.
2. Follow voice prompts or visual prompts in the graphic
display to listen to messages.
3. (Optional) If multiple lines are in use, select a line from
which to retrieve messages.
Voice mail is an optional feature that requires both Interaction
Administrator and Polycom phone configuration. Contact your
system administrator.
Create a conference call
1. Call the first party.
2. Press the
Confrnc
soft key to get a new line and place
the first call on hold.
3. Call the second party.
4. When second party answers, press the
Confrnc
soft key
again to join all parties in a conference.
Join a conference call
Press the
Join
soft key to create a conference call at any
time between an active call and a call on hold on the same
or another line.
Split a conference call
After you establish a conference call, press the
Split
soft
key to place both calls on hold.
Distinctive ring
If your phone is a Managed IP Phone, your CIC
administrator can configure distinctive ring tones for
incoming Internal, External, and Direct Dialed calls. This
overrides Ring Type settings made on your phone.
Do Not Disturb
If your phone is a Managed IP Phone, your CIC
administrator can enable DND synchronization between
your phone setting and your CIC user status.
•
Press the
Menu
function key and select
Features
, and
then select
Do Not Disturb
to prevent the phone from
ringing on incoming calls and to set your user status to
"Do Not Disturb" or other selected status.
•
Select
Do Not Disturb
again to turn DND status off on
the phone and set your user status to your last available
status or other selected status.
Refer to CIC client help for details.
Hold and resume a call
During a call, press the
Hold
function key. The call is
placed on hold. Press
Hold
function key or the
Resume
soft
key to resume the call.
Note
: If multiple calls are on hold on a single line key, use
the arrow keys to switch between them, then press the
Resume
soft key. Or press a line key to resume the first call
on hold on that line.
Page a zone
1. Get a dial tone.
2. Dial
+ 901
zone number
and press the
Dial
function
key.
3. Complete page and hang up.
Tip
: Zone numbers are station extensions, station group
extensions, user extensions, or workgroup extensions.
Park a call
You can park your currently active call in a specific orbit.
This places the call on hold and removes it from your
station.
1. During a call, press the
Menu
function key.
2. Select
1. Features
and then
6. Park
by using the arrow
keys or by typing the menu selection number.
3. Enter an orbit number and press the
Dial
function key.
Note
: You can use any single digit to 9 digit number, and 10
digit numbers up to 4294967294. Avoid orbit numbers
starting with 0 (zero). If the orbit number is already in use,
you remain connected to the caller. Repeat this procedure
and choose another orbit number.
Pick up a parked call
You can pick up a parked call from any other station.
1. Get a dial tone by pressing the
New Call
soft key;
pressing a line key; picking up the handset; or, if using a
headset, pressing the headset key.
2. Press the
Menu
function key.
3. Select
1. Features
and
then
7. Call Pickup
by using the
arrow keys or typing the menu selection number.
4. Enter the orbit number and press the
Dial
function key.
List parked calls
You can hear the details of parked calls: orbit number, who
called, and how long the call has been on hold. Do one of
the following:
•
For all parked calls: Press
+
904
+
Dial
function key.
•
For one parked call: Press
+
904
+
orbit number
+
Dial
function key.
Pick up a group call
You can answer a call that is ringing on any extension in
your group by doing one of the following:
1. If you are currently on a call, press the
Hold
key.
2. Press the
Menu
function key.
3. Select
1. Features
and
then
9. Group Pickup
.
Note
: If more than one call is ringing on the phones in your
group, the oldest call (the first to ring) is picked up.
Place a call
Use any of the following methods for placing a call:
•
Lift the handset, dial a number.
•
Dial a number, press the
Dial
function key, then lift the
handset or press the headset key.
•
With handset on hook, press the
New Call
soft key or
any assigned line key, dial a number, then lift the
handset or press the headset key.
•
Press a line key, dial a number, lift handset or press the
headset key.
Transfer a call after consulting
Before you transfer a call, you can consult the party to
whom you are transferring the call or you can just transfer
the call (blind transfer).
1. During a call, press the
Trnsfer
soft key to put the call on
hold.
2. Do one of the following:
•
Press the
Normal
soft key, dial the number to which
you want to transfer the call and press the
Dial
function key.
•
Press the
Normal
soft key, then the
Callers
soft key.
Use the arrow keys to choose a number from a list of
received calls and press the
Dial
function key.
•
Press the
Normal
soft key, then the
Dir
soft key. Use
the arrow keys to menu to choose a number from the
list of your contacts and press the
Dial
function key.
3. After consulting with the party to whom you are
transferring the call, do one of the following:
•
Press the
Trnsfer
soft key to complete the transfer.
•
Press the
Split
soft key to put the first call on hold and
keep the second call as the active call.
Transfer a call without consulting
You can transfer a call without consulting the party to whom
you are transferring the call (blind transfer).
1. During a call, press the
Trnsfer
soft key to put the call on
hold.
2. Do one of the following:
•
Press the
Blind
soft key, dial the number to which you
want to transfer the call and press the
Dial
function
key.
•
Press the
Blind
soft key, then the
Callers
soft key.
Use the arrow keys to choose a number from a list of
received calls and press the
Dial
function key.
•
Press the
Blind
soft key, then the
Dir
soft key. Use
the arrow keys to choose a number from the list of
contacts and press the Dial function key.
Transfer a call to voice mail
You leave a message for another CIC user or transfer your
current call directly to another CIC user's voice mail. Do one
of the following:
•
Press
after dialing a CIC user's extension number to
leave a voice mail message.
•
To transfer a call to another CIC user's voice mail, press
the
Transfer
soft key, press the
Blind
soft key key, dial
the extension number, press
, and press the
Dial
function key.
Shared Lines Appearances
Your phone can be configured to display secondary “lines”
for other user’s extensions. A shared line is indicated by a
different line icon.
†
If two phones share a line, an incoming call to that number
causes both phones to ring. You can answer a call or pick up
a call on hold on a shared line by pressing the line button. A
call can be answered on either phone but not both.
Calls on shared lines can be transferred, put on hold, or
added to a conference.
For more information on Shared Line Appearances, see
C
onfiguration of IC Phone Features for Polycom Phones
in
the CIC Documentation Library.
† A shared line is an optional feature configured on the server
and may not be supported on your particular system. Contact
your system administrator.
Two Way Intercom Page
Your phone can be configured to work as intercom.
‡
1. Get a dial tone.
2. Dial
+
900
+ extension
and
press the
Dial
soft key.
•
If the number dialed is not busy, the intercom call is
connected and you can start talking. (The receiving
phone may play a tone to alert the person called.)
•
If the receiving phone is busy, then the call can be
sent to voicemail, transferred, or disconnected like any
other call.
3. Complete the conversation and hang up or press
End
Call
.
‡ Intercom paging is an optional feature that must configured for both the
sending and receiving phones, users and CIC stations. It may not be supported
on your phone. Contact your system administrator.