GIA iD100 User Manual - User Manual

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User Guide

Technical Specifications for the GIA iD100

Input: AC 100-240V, 45-65VA, 0.58A

HZ: 50/60

Output: DC 5V 4A

IMPORTANT!
READ THIS USER GUIDE BEFORE SETTING UP
AND USING THIS PRODUCT

CAUTION!

Environmental

For indoor use only. Use only in a dry location. Pollution Degree 2,
Installation Category (CATII).

Do not use above a maximum altitude of 2000 meters (~6500 feet).

Ambient temperature range should not exceed 0°C to 40°C (32°F to 104°F)

Maximum relative humidity should not exceed 80% for temperatures
up to 31°C (87°F).

Main supply voltage fluctuations can reach +/- 10% of the normal voltage.

CAUTION!

Ultraviolet (UV) Light Hazard

For best results, device should be used in manner specified by manufacturer.
Using the device in any other way may result in decreased protection from UV light.

The device enclosure should not be opened. Unless specified otherwise, there are
no user serviceable parts.

This device includes a light source that emits CLASS 1M long-wave,
ultraviolet-A (UV-A) radiation during operation. Avoid looking directly at the
light-emitting portion of the fiber probe or using any optical device such as
magnifiers or loupes at the light-emitting end of the fiber probe. Doing so
may cause permanent eye damage.

Table of Contents

General Information.......................................................................................................4
“How to Use the GIA iD100

” Video ..........................................................................4

Device Capabilities .........................................................................................................5
Reading Test Results .....................................................................................................5
REFER Rate on Natural Diamonds ............................................................................5
Things to Know Before Getting Started ...................................................................6
The Light Source ............................................................................................................6
To Maintain the Sensitivity and Longevity of the Device ....................................7
Proper Use of the Fiber Probe ...................................................................................7
Preparing Your Items for Testing ..............................................................................7
Handling the Fiber Probe .............................................................................................8
Fiber Probe Position ......................................................................................................9
Testing Mounted Stones ...............................................................................................9
Testing Loose Stones ..................................................................................................10
Room Light Calibration ...............................................................................................10
Room Light and Testing Surface Requirements .................................................11
Automatic Power Saving ............................................................................................11
Parts List.........................................................................................................................12
Replaceable Parts ..........................................................................................................13
Dimensions .....................................................................................................................13
External Power Supply ...............................................................................................14
Connections ....................................................................................................................15
Quick Start Guide ..........................................................................................................17
Maintenance ...................................................................................................................23
Troubleshooting ............................................................................................................23
Technical Support ........................................................................................................26
Return Information.......................................................................................................27
Warranty and Terms ....................................................................................................27

For the online and translated versions of the user guide, visit

GIA.edu/id100-user-guide

–

User Guide

General Information

GIA iD100

distinguishes natural diamonds from potentially synthetic diamonds

and diamond simulants (see Notes below).

Different types of diamonds are distinguished through a process called
luminescence analysis – a highly sensitive, accurate method of detecting a
diamond’s crystallographic defects. The vast majority of natural diamonds have
nitrogen-related defects that can be excited by ultraviolet (UV) light and measured
spectroscopically. By contrast, synthetic diamonds and diamond simulants do
not have the same nitrogen-related defects. Therefore, mined diamonds can be
identified through luminescence analysis.

The GIA iD100™ automatically collects and analyzes the optical signal to detect
a diamond’s luminescence signature. It identifies natural diamonds based on
luminescence signatures specific to diamonds, while referring items without those
patterns for further testing.

The GIA iD100™ can be used to test both loose stones and stones mounted in
jewelry. It is designed for colorless to near-colorless diamonds of any shape that are
about 0.9mm or greater in diameter. UV light, directed to the sample using the fiber
probe, interacts with natural defects in the diamond to produce luminescence that
is collected by the fiber probe and transmitted back to the sensor inside the device.
The device displays an easy-to-see readout on the screen accompanied by an audio
reading with the same result (“PASS” or “REFER”). This enables the operator to use
both hands while performing the testing.

If the device detects a natural diamond’s luminescence signature, a “PASS” result
will appear on the display. If a natural diamond’s luminescence signature is not
detected, a “REFER” result will appear on the display. This will indicate that the
tested item may be a synthetic diamond or a diamond simulant. The tested item
should be referred for further testing. The GIA iD100

cannot confirm whether a

mined diamond has been treated.

Notes:
Diamonds outside the colorless to near-colorless range should not be tested
with this device.
For the purposes of this User Guide, “natural” is used for mined, not synthetic,
diamonds and does not make any assumptions or provide any detection about
subsequent treatments such as HPHT processing.

“How to Use the GIA iD100

” Video

Reviewing the video showing how to use the GIA iD100™ at

GIA.edu/id100

recommended before operating the device.

Device Capabilities

The capabilities of the GIA iD100

• Identifies colorless and near-colorless natural diamonds.

• Refers potentially synthetic diamonds and diamond simulants for

further testing.

• Displays results in approximately two seconds.

• Provides audio notification of “PASS” or “REFER” to accompany

text-displayed result.

• Tests both mounted and loose diamonds of 0.9mm or greater in diameter

(approx. 0.005 carat size) in any cut.

Reading Test Results

Result

Description

PASS

The tested item has the characteristic luminescence pattern of
a natural diamond.

REFER

The tested item does not have the characteristic luminescence
pattern of a natural diamond, suggesting this could be a synthetic
diamond or a diamond simulant. Adjust testing position and test the
item again to confirm.

Note: It is possible to receive both “PASS” and “REFER” results on the same stone.
Anytime you receive a “PASS” result, the “PASS” result is the definitive result.

REFER Rate on Natural Diamonds

Among natural diamonds, this device will refer a small percentage of stones for
further testing. A high number of “REFER” results while testing may indicate an issue
with the environment or testing method. Interfering factors may include bright room
lights, improperly cleaned stones or an unsatisfactory fiber probe-to-stone angle. If
you obtain a “REFER” result, slightly alter the fiber probe-to-stone angle and test the
item again to confirm the result. Some test items may get both “PASS” and “REFER”
results if the stone exhibits weak characteristics of a natural diamond.

User Guide

Things to Know Before Getting Started

Read this section thoroughly before you begin using the GIA iD100

The Light Source

WARNING!

This device includes a light source that emits CLASS 1M

long-wave, ultraviolet-A (UV-A) radiation during operation. Avoid looking
directly at the light-emitting portion of the fiber probe or using any optical
devices such as magnifiers or loupes at the light-emitting end of the
fiber probe. Doing so may cause permanent eye damage.

To Maintain the Sensitivity and Longevity of the Device

Any signal other than the fluorescence coming from the single test item may
interfere with the results and reduce the sensitivity of the device. To maximize the
sensitivity of the device, keep materials that could generate an interfering signal
away from the fiber probe while performing the test. Such materials include white
paper, human skin, gloves, dust, and oil. Avoid strong room light exposure to the
test item. Dim the room light if necessary as the fiber probe could collect these and
other optical signals from the environment. Use this device under a stable room light
condition. To extend the lifetime of the light source, it is recommended that you press
“STOP” after completing the test session.

Proper Use of the Fiber Probe

WARNING!

Do not bend the fiber probe. The minimum recommended

bending diameter is 24cm; below this diameter may reduce the sensitivity
of the device. Bending the fiber probe below 8cm in diameter may cause
irreversible damage to the fiber probe and stop the device from functioning.

Preparing Your Items for Testing

Ensure that the stone or item of jewelry being tested has been thoroughly cleaned
before using the device.

Back Panel (not shown):

AC Power Source, Power Switch,

Service Port

Touch Screen

Fiber Probe Legs

Fiber Probe

Ports

Base

Bend diameter: 11cm

Bend diameter: 7cm

User Guide

Handling the Fiber Probe

Hold the fiber probe with your fingers at the free end
close to the tip.

Do not hold by the tip.

Keep the fiber probe in its natural position.

Do not bend the fiber probe. Avoid creating loops or half circles when using the
fiber probe. This can cause irreversible damage to the fiber. Avoid hanging the
fiber probe off the edge of a table.

Extend the fiber probe when not in use.

Do not pull the device by the fiber probe.

WARNING!

The device uses a UV-A light source–do not look directly at the

fiber probe or point the fiber probe at your skin. Additionally, skin oils on
fingertips can fluoresce and interfere with the measurement.

Fiber Probe Position

For loose or mounted items, keep the distance from the
fiber probe to the test item less than 2mm. The fiber probe
may gently touch the table of the test item. Only measure
one item at a time.

Before beginning, ensure an incident angle of less than
30 degrees between the fiber probe and the perpendicular
angle to the flat surface.

It is OK to test from the pavilion; however, it is
recommended to test from the table when possible.

Avoid pointing the fiber probe at or directly touching it to

the culet.

Testing Mounted Stones

• Only test stones that are at least 0.9mm in diameter.

• For best results, test from the stone’s table to achieve highest sensitivity.

Making contact with the stone’s table ensures the most accurate results.

• Avoid testing multiple stones at the same time. Look to see that only a single

stone is fluorescing to confirm that only one stone is being tested.

• For invisibly-set stones, results may be inconclusive unless the individual

performing the test is able to avoid holding the fiber probe near the junction
between two stones.

• When testing mounted stones or jewelry, pointing the fiber probe to a non-

diamond material, such as the metal setting, will cause a “REFER” result.

User Guide

Testing Loose Stones

• Only test stones that are at least 0.9mm in diameter.
• For best results, test from the stone’s table to achieve highest sensitivity;

however, testing from the pavilion or other surfaces is possible.

• Avoid touching the fiber probe to the culet as it may damage the fiber probe

head; this may also produce inaccurate results.

Room Light Calibration

The room light calibration is a function
which evaluates the existing light in the
environment and uses the information
to improve the sensitivity of the device.
Once the room light calibration button
appears on the touch screen, move the
fiber probe to a test item and press
the “Calibrate” button.

If the process takes more than 10 seconds,
a screen will appear indicating the room
light level is too high to maintain the
sensitivity of the GIA iD100

. If you choose

to ignore and select “Proceed to Test” the
“PASS” rate of the GIA iD100

may be

impaired. Consider dimming the room
light or move the device to a location with
a lower room light level and select “Back
to re-calibrate”. Typical office lighting
environment may be too bright for this
device and may not pass calibration.

Note: A light source too close to the device or unstable strong room light may
cause “REFER” results.

Room Light and Testing Surface Requirements

Use the GIA iD100

with standard and stable room lights or at lower light levels. If

area light changes dramatically during testing, restart the device for a more accurate
calibration. Although the device calibrates for room light levels upon start, do not use
the device in direct sunlight or outdoors.

Conduct the test on non-fluorescing surfaces such as a dark countertop, a dark
surface or dark paper; do not conduct the test around fluorescent surfaces including
white paper or stone papers.

Automatic Power Saving

To extend its lifetime and accuracy, after 2 to 5 minutes of idling, the GIA iD100

may

automatically turn off the UV light and switch to the standby screen. However, this
function only works under stable room light environments.

User Guide

Parts List

GIA iD100

includes the following items:

• Base – 1 piece

• Includes two metal port covers which should be removed before use, but

retained for when device is not in use to protect ports

• AC/DC external power supply 5V 4A – 1 piece

• Includes 3 foot cord with 100v-120v North American plug

• Fiber probe – 1 piece

• Fiber probe includes two black plastic cap covers and one black rubber tip cap

cover which should be removed before use, but retained for when device is not
in use to protect fiber probe

Replaceable Parts

• Power supply
• Fiber probe

Dimensions

Approximate. Measurements may change.

• Length of the GIA iD100

device: 165mm (6.50 inches)

• Depth of the GIA iD100

device: 200mm (7.87 inches)

• Height of the GIA iD100

device: 80mm (3.15 inches)

• Fiber probe length: 400mm (15.74 inches)
• Weight of the GIA iD100

device and the fiber probe: 1020g (2.25 pounds)

Base

Fiber Probe

AC/DC External

Power Supply

Port Covers

Caps

User Guide

External Power Supply

Power Source: Voltage conversion from 100 – 240 volt AC is accomplished
automatically with an integrated circuit. Use a properly grounded wall outlet.

Supply Voltage: 100V – 240V

Frequency: 50 Hz – 60 Hz

CAUTION!

When connecting an AC Power Cord, make sure it has the

proper rating and meets each country’s safety requirements.

Connections

1. Rear panel connections: Connect the power cable to the Power 5V, 4A port on the

device. Attach the appropriate plug configuration to the AC/DC External Power
Supply and connect to an AC power source. The Service port is used for software
updates or device maintenance.

Probe

Signal

Light

Device

Switch

AC Power

Input

Rating

Plug

Configuration

Reference

Standards

Cord and

Connector

100V-120V

North American

(1) IEC 83

200V-240V

North American

(1) IEC 83

Universal Euro

(1) IEC 83
2) CEE (7)
II, IV, VII

(1) IEC 83
(3) BS 1363

Australia

(4) AS 3112

Denmark

(1) DS IEC
60884-2-D1
Dansk Standard
AFSNIT 107-2-D1

IEC-60320-C13
Rating 100V-240V AC, 10 A
(voltage rating depending
on plug type)
Three-wire Power Cord with
a two-pole three terminal
grounding type connector.

1. IEC-International

Electrotechnical
Commission

2. CEE-International

Commission on rules for
the Approval of Electrical
Equipment

3. BS-British Standards

Institution

4. AS-Standards Association

of Australia

User Guide

Quick Start Guide

Setting Up the Device

WARNING!

Do not bend the fiber probe. Doing so could significantly

reduce the sensitivity of the device and cause permanent damage
to the fiber probe. Do not look directly at the light as this may cause
permanent eye damage.

Step 1: Front and Rear Panel Connections

1.1 Connect the power cable to the back of

the device.

1.2 Remove brass port covers from the GIA

iD100

by twisting.

1.3 Remove covers

from fiber probe
by pulling.

Connections (cont.)

Connect the Light Source (yellow) and Detector (red) fiber probe legs to the fiber

ports with the matching color and label

. Push both ends into the color coded port

and twist to tighten both connectors at the same time. Connecting the wrong fiber
probe leg to the wrong port may produce “REFER” results.

Note: Be sure to connect both fiber probe legs to the device at the same time to
avoid bending or twisting the fiber probe.

User Guide

Quick Start Guide (cont.)

Step 2: Power On the Device

2.1 Press the power switch on the back to the

“On” position (–) to power on the device.
It will take approximately 25 seconds to
power on the device and the touch screen.

Step 3: Room Light Calibration

3.1 Have a piece of jewelry or a diamond

available as a test item.

3.2 Point the probe at the test item and hold it

within 2mm of the test item to collect the
room light.

3.3 Press the “Calibrate” button on the touch

screen to start the calibration. Under proper
room light, it takes the device approximately
5 seconds to finish the calibration process.

1.4 Connect both the Light Source (yellow)

and Detector (red) fiber probe legs to the
fiber probe ports with the matching color
and label at the same time. Connecting the
wrong fiber probe leg to the wrong port may
produce “REFER” results.

Handling the Fiber Probe

Hold the fiber probe with your fingers at the free
end close to the tip.

Do not hold by the tip.

Keep the fiber probe in its natural position.

Avoid bending the fiber probe. Bending below 24cm in diameter could reduce the
sensitivity of the GIA iD100

. Bending below 8cm in diameter may damage the

fiber probe and stop the device from being functional.

User Guide

Quick Start Guide (cont.)

4.3 Press the speaker button and move the dial

to the left and right to adjust the volume
(if desired).

4.4 The identification result will be shown on

screen in text and heard via audio (if not
muted). The device runs continuously until
the user presses “Stop.”

4.5 When a natural diamond is identified, the

device will display “PASS.”

Reading Test Results

Result

Description

PASS

The tested item has the characteristic luminescence pattern of
a natural diamond.

REFER

NOTE: It is possible to receive both “PASS” and “REFER” results on the same
stone. If this happens, the “PASS” result is the definitive result.

3.4 Calibration is complete when “Ready to

Test” appears on screen.

3.5 If the process takes more than 10 seconds,

a screen will appear indicating the room
light level is too high to maintain the
sensitivity of the GIA iD100

. If you choose

to ignore and select “Proceed to Test”
the pass rate of the GIA iD100

may be

impaired. Consider dimming the room light
or move the device to a location with a
lower room light level and select “Back to
re-calibrate.”

Step 4: Start the Diamond Screening

IMPORTANT!

Be sure the stones to be tested are thoroughly cleaned before screening.
4.1 Point the fiber probe at the item to be

tested. Keep the distance from probe to test
item < 2mm. The probe can gently touch the
item. Avoid pointing the probe at the culet.

Take care to point the fiber probe at one
item at a time only. Making contact with
the stone’s table ensures the most
accurate results.

4.2 Press the “Test” button to begin testing. The

fiber probe will emit light.

WARNING!

When in operation, do not look

directly into the end of the fiber probe as
this may cause permanent eye damage.

User Guide

Maintenance

The GIA iD100

should be handled with care. Following the recommendations here,

your GIA iD100

should remain in excellent condition.

CAUTION!

When cleaning, power off the GIA iD100

and disconnect

the device.

Solvents can damage the surface of GIA iD100

. DO NOT use liquid or aerosol

cleaners to clean the surface of GIA iD100

Unless specified, there are no user serviceable parts.

• Keep the caps on the fiber connector when fiber probe is not connected to the

device. This helps keep dust off the fiber probe connector.

• Prevent dust or grease from accumulating on the tip of the fiber probe or on

the ends of the fiber probe legs.

• The ends of fiber probe tip and legs should be gently wiped clean with low lint

sheets or optical cleaning tissue with isopropyl alcohol (IPA) weekly. There is
no need to clean the body of the fiber probe.

• If the touch screen becomes covered with fingerprints or dust, blow the loose

material off before you wipe the surface with a dry, soft cloth. Never use any
compressed air to dust off or liquid to clean the touch screen. Never use an
optical cleaning tissue to wipe the touch screen as it will scratch the screen.

Troubleshooting

Checklist steps if calibration fails:

1. Verify that the device turns on. If not, check that the power cable is connected

to the instrument and the power outlet.

2. Ensure that the process takes less than 10 seconds. A screen will appear

indicating that the room light level is too high. It is recommended that the
ambient light be dimmed and remain at a constant level to allow proper
calibration of the device.

3. Verify that tests are conducted on appropriate surfaces that are

non-fluorescent and have minimal reflection.

4. Check the proper condition of the fiber probe and its attachment to the device.
5. If the above steps have been verified and the calibration procedure still fails,

please contact Technical Support.

4.6 When a potential synthetic diamond or

diamond simulant is detected, the device
will display “REFER.”

See User Guide for further explanation.

4.7 Once the result is displayed you can

move onto the next item to be tested.
The device runs continuously until the
user presses “Stop.”

Step 5: When Finished Testing

5.1 Click “Stop” to return to stand-by mode.

Step 6: Turn Off the Device

6.1 Press the power switch to the “Off”

position (0) to power off the device after
testing is complete.

Quick Start Guide (cont.)

User Guide

Troubleshooting (cont.)

To examine the fiber probe for damage:

1. Remove fiber probe from the device. Remove all protection covers on the fiber probe.

2. Aim the probe tip to a light source, such as a flashlight or a light bulb, to check

the transmission of the fiber probe. Examine both of the fiber probe legs.

WARNING!

Never use the GIA iD100™ light source to test for the fiber

probe integrity.

3. Visually check the Detector leg (red). An operational fiber probe will have

1 bright spot on the Detector leg (See figure below).

4. Visually check the Light Source leg (yellow). An operational fiber probe has

6 bright spots on the Light Source leg (See figure below).

5. If the fiber probe is damaged, the bright spots could be weaker; if the fiber

probe is broken, the bright spots become totally dark.

6. It is recommended to replace the fiber probe if the Detector leg (red) or more

than half of the Light Source leg (yellow) fibers have been broken.

Light Source

Detector

Light Source

Detector

Good Fiber Probe

Damaged Fiber Probe

Situation

Cause

Action

After switching on the device,
the screen is still black after
30 seconds

GIA iD100

not powered

Ensure power cable
is connected to an AC
power outlet and also
connected to the
GIA iD100

After pressing the “Test”
button, GIA iD100

does not

return any results

Fiber probe
damaged/broken

Examine the fiber
probe for damage.
If damaged or
broken, contact
GIA to purchase a
replacement fiber
probe

No UV light emitting from the
fiber probe after pressing the
“Test” button

Internal fiber
damage/broken

Examine the fiber
probe for damage. If
damaged or broken,
contact GIA to purchase
a replacement fiber
probe

Please contact GIA technical support for any issue not listed in this manual at
+1 917 286 3678 or instrumentsupport@gia.edu

Note: Strong room light may reduce the sensitivity of GIA iD100

User Guide

Technical Support

For technical support please contact:

Country/Region

Contact Info

USA

GIA (Gemological Institute of America)
333 Meadowlands Parkway Suite 105
Secaucus, NJ, 07094
USA
Tel: +1 917 286 3678
Email: instrumentsupport@gia.edu

India

GIA India Laboratory Pvt. Ltd.
9th Floor, Trade Centre
Bandra Kurla Complex, Bandra East
Mumbai, 400 051
India
Tel: +91 22 40851507
Email: instrumentsupportindia@gia.edu

Europe

Email: instrumentsupporteurope@gia.edu

Israel

Email: instrumentsupportisrael@gia.edu

China, Hong Kong, South Korea
and Taiwan

Email: instrumentsupporthongkong@gia.edu

Japan

Email: instrumentsupportjapan@gia.edu

Thailand

Email: instrumentsupportthailand@gia.edu

All other areas

GIA (Gemological Institute of America)
333 Meadowlands Parkway Suite 105
Secaucus, NJ, 07094
USA
Tel: +1 917 286 3678
Email: instrumentsupport@gia.edu

To send the device or an accessory to us for repair, please contact us first to obtain a
Return Material Authorization (RMA) number and any other instructions.

Ordering Parts

Please visit the GIA website

store.GIA.edu

to see parts available to purchase.

Return Information

Packing

Packing materials are specifically designed to provide maximum protection for your
GIA iD100

during transport. It is important that you save packing materials to use

when returning your GIA iD100

for periodic maintenance and service.

The foam inserts are designed to accommodate the base, AC/DC external power
supply, fiber probe and plug configuration.

Before returning any product, please contact GIA toll free at + 1 800 421 8161
for a return authorization number. International + 1 760 603 4200 or email
giastore@gia.edu

Warranty and Terms

LIMITED WARRANTY

Subject to the exclusions, limitations and conditions set forth below, GIA warrants
to the original purchaser of the GIA iD100™ that the GIA iD100™ will be free from
defects in material and workmanship (each a “defect” and a GIA iD100™ with a
defect is said to be “defective”), when subjected to normal, proper and intended
usage by properly trained and informed users, for twelve (12) months from the date
of shipment of the GIA iD100™ to the original purchaser (the “Warranty Period”).

IMPORTANT: The ways in which a diamond might be synthetically produced,
treated or processed are changing and dynamic. As a result, it will not be possible
in all cases for the GIA iD100™ to determine whether an item being analyzed by
the GIA iD100™ is a natural diamond, potentially synthetic, processed or treated,
or potentially a diamond simulant.

GIA MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES THAT THE
GIA ID100™ WILL BE ABLE TO DETERMINE, DETECT OR DISTINGUISH WHETHER AN
ITEM BEING ANALYZED BY THE GIA ID100™ IS A NATURAL DIAMOND, POTENTIALLY
SYNTHETIC, PROCESSED OR TREATED, OR IS POTENTIALLY A DIAMOND SIMULANT.

GIA SHALL NOT HAVE ANY LIABILITY IF THE GIA ID100™ (A) IS UNABLE TO
DETERMINE, DISTINGUISH OR DETECT WHETHER AN ITEM BEING ANALYZED BY
THE GIA ID100™ IS A NATURAL DIAMOND, POTENTIAL SYNTHETIC, PROCESSED OR
TREATED, OR POTENTIALLY A DIAMOND SIMULANT OR (B) MAKES AN INACCURATE
DETERMINATION OR GIVES AN INACCURATE READING AS TO WHETHER THE ITEM
IS A NATURAL DIAMOND, POTENTIALLY SYNTHETIC, TREATED, OR PROCESSED, OR
IS POTENTIALLY A DIAMOND SIMULANT.

User Guide

SOLE AND EXCLUSIVE REMEDY

For any defective GIA iD100™ that is returned to GIA by the original purchaser during
the Warranty Period in compliance with the process specified below, GIA will, at GIA’s
option, repair or replace the defective GIA iD100™, or refund the price paid to GIA for
the defective GIA iD100™. A replacement may be a new or refurbished GIA iD100™
in GIA’s discretion and any such replacement will continue to be subject to the
warranty set forth above for the balance of the Warranty Period for the GIA iD100™
initially purchased.

THE FORGOING REMEDY SHALL BE THE SOLE AND EXCLUSIVE REMEDY IN THE
EVENT OF A DEFECTIVE GIA ID100™.

EXCLUSIONS FROM THE LIMITED WARRANTY

A GIA iD100™ will not be deemed defective and GIA will not have any obligation to
repair or replace a GIA iD100™, or refund the price paid for the GIA iD100™ as a
result of any one or more of the following: (i) normal wear and tear, (ii) accident,
disaster, or event of force majeure, (iii) misuse, fault, or negligence of or by any user
or other person, (iv) use of the GIA iD100™ in a manner for which it was not designed,
(v) causes external to the GIA iD100™ such as, but not limited to, power failure,
electrical power surges, exposure to fire, water, other liquids, excessive humidity or
temperature, (vi) improper storage or handling of the GIA iD100™, or (vii) use of the
GIA iD100™ in combination with equipment or software not supplied by GIA.

ANY MAINTENANCE, REPAIR, OTHER SERVICE, MODIFICATION, ALTERATION, OR
OTHER TAMPERING WITH THE GIA ID100™ (INCLUDING BUT NOT LIMITED TO
OPENING OR ATTEMPTING TO OPEN THE GIA ID100™ OR ANY PART OF THE GIA
ID100™) THAT IS PERFORMED BY ANY PERSON OR ENTITY OTHER THAN GIA
WITHOUT GIA’S PRIOR WRITTEN APPROVAL, OR THE USE OF ANY REPLACEMENT
PARTS NOT SUPPLIED BY GIA, SHALL IMMEDIATELY VOID AND CANCEL ALL
WARRANTIES WITH RESPECT TO THE AFFECTED GIA ID100™.

GIA iD100

WARRANTY CLAIM PROCESS

If the original purchaser of the GIA iD100™ believes that the GIA iD100™ is
defective, then the original purchaser will promptly contact GIA technical service
at +1 917 286 3678 or instrumentsupport@gia.edu. The original purchaser will
provide to the GIA customer service representative the product model and serial
number (if applicable), the date of purchase, and details of the alleged defect. In
addition, if requested by the GIA customer service representative, the original
purchaser will also provide to the GIA customer service representative additional
information regarding the alleged defect and the use of the GIA iD100™. After (a)
GIA’s review of the information provided by the original purchaser, (b) GIA confirming
that the Warranty Period has not yet expired, and (c) GIA’s belief that the GIA
iD100™ is likely defective, GIA will provide the original purchaser a Return Material
Authorization (an “

RMA

”). An RMA may include specific handling and labeling

instructions and the original purchaser will comply with such instructions.

If the GIA iD100™ is returned to GIA without an RMA or without the proper handling
and labeling, the delivery of the GIA iD100™ may be refused by GIA.

After receipt of an RMA from GIA, the original purchaser may return the allegedly
defective GIA iD100™ to GIA to the address specified by the GIA customer service
representative with all shipment and insurance costs prepaid by the original
purchaser. If the GIA iD100™ is being returned within the 30-day period after the
original shipment of the GIA iD100™ to the original purchaser and the GIA iD100™
is in fact defective, then GIA will reimburse the original purchaser the reasonable
shipment and insurance costs. If the GIA iD100™ is being returned more than
30 days after shipment of the GIA iD100™ to the original purchaser and the
GIA iD100™ is in fact defective, then GIA may, in its discretion, reimburse the
original purchaser the reasonable shipment and insurance costs.

Any returned GIA iD100™ must be packaged in the original packaging or in
packaging that is described in the RMA or is otherwise approved in advance by GIA
and which adequately protects the GIA iD100™ during shipment to GIA. Any loss or
damage to the GIA iD100™ that occurs during shipment to GIA will be at the original
purchaser’s sole risk.

If the returned GIA iD100™ is defective, then GIA will provide one of the remedies set
forth above. Replacement parts included by GIA in a repaired GIA iD100™ may be
new or refurbished, at the election of GIA. All parts that are replaced shall become
the property of GIA.

Shipment to the original purchaser of the repaired or replacement GIA iD100™ shall
be at GIA’s cost and expense. Any loss or damage to the GIA iD100™ that occurs
during return shipment by GIA to the original purchaser will be at GIA’s sole risk.

If GIA determines that a GIA iD100™ returned to GIA is not defective or is not
covered by the limited warranty set forth above, the original purchaser shall pay or
reimburse GIA for all costs of investigating and responding to such request at GIA’s
then prevailing time and materials rates, including but not limited to the cost of
shipping the GIA iD100™ back to the original purchaser.

If GIA provides repair services or replacement parts that are not covered by the
limited warranty, the original purchaser shall pay GIA for such services and parts at
GIA’s then current rates and prices.

DISCLAIMER OF ALL OTHER WARRANTIES

EXCEPT FOR THE LIMITED EXPRESS WARRANTY SET FORTH ABOVE, GIA,
ITS SUPPLIERS AND ITS LICENSORS MAKE NO OTHER REPRESENTATIONS,
WARRANTIES, GUARANTEES OR CONDITIONS, WHETHER EXPRESS, IMPLIED,
STATUTORY OR OTHERWISE, WRITTEN OR ORAL, WITH RESPECT TO THE GIA
ID100™ OR WITH RESPECT TO THE RESULTS THAT WILL OR WILL NOT BE ACHIEVED
USING THE GIA ID100™, INCLUDING WITHOUT LIMITATION ANY REPRESENTATIONS,

User Guide

ENTITLED “SOLE AND EXCLUSIVE REMEDY” ARE AN ESSENTIAL BASIS OF THE
BARGAIN BETWEEN THE PARTIES.

SOFTWARE LICENSE

GIA hereby grants to the original purchaser of the GIA iD100™ a non-exclusive,
non-transferable license, without the right to sublicense, to use the software
embedded by GIA in the GIA iD100™ (the “

Software

”) solely with the GIA iD100™

and solely for the purpose for which it was designed, and not for any other purpose.
This license terminates when the owner of the GIA iD100™ ceases to possess the
GIA iD100™ (including without limitation upon the transfer or sale of the GIA iD100™
to a third party). No license is granted and no person or entity has the right to sell,
transfer, license, loan or otherwise make available in any form to third parties the
Software other than the transfer of the Software to the purchaser or transferee
of the applicable GIA iD100™. No owner of the GIA iD100™ may disassemble,
decompile or reverse engineer, copy, modify, enhance or otherwise change or
supplement the Software without GIA’s prior written consent.

GIA and GIA’s licensors retain all right, title and interest in and to the Software and
the intellectual property rights in the Software and the GIA iD100™, whether such
intellectual property rights are registered or unregistered, and wherever in the
world those rights may exist.

LIMITATION OF USE

The result provided by the GIA iD100™ should not be considered analogous to or
a substitute for information provided by GIA on a GIA Report and should not be
represented or interpreted as the opinion of GIA.

The GIA iD100™ is not intended to identify the presence or absence of a coating or
other treatment on an otherwise natural diamond or on any gemstone or simulant.

If you have any questions concerning use and care of your product, available
accessories, or service, please call +1 760 603 4200, or toll free +1 800 421 8161
(U.S. only). You may also fax to +1 760 603 4262, Or toll free +1 888 421 7728
(U.S. only). Or please write to GIA, World Headquarters, The Robert Mouawad
Campus, 5345 Armada Drive, Carlsbad, CA 92008 USA. Don’t forget to visit our
website at GIA.edu for customer support service and our catalog online for the
latest available products and accessories.

WARRANTIES, GUARANTEES, OR CONDITIONS THAT THE GIA ID100™ WILL
CORRECTLY IDENTIFY AN ITEM AS A NATURAL DIAMOND OR IDENTIFY FOR
REFERRAL ALL SYNTHETIC, TREATED, OR PROCESSED DIAMONDS OR ALL
DIAMOND SIMULANTS.

EXCEPT FOR THE LIMITED EXPRESS WARRANTY SET FORTH ABOVE, THE GIA
ID100™ IS PROVIDED “AS IS”. ALL IMPLIED WARRANTIES ARE HEREBY DISCLAIMED,
INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES AND CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF
THIRD PARTY INTELLECTUAL PROPERTY RIGHTS, AND ANY WARRANTIES ARISING
FROM COURSE OF DEALING, USAGE, TRADE OR ANY OTHER MANNER.

GIA DOES NOT WARRANT THAT THE GIA ID100™ IS ERROR-FREE OR WILL
ACCOMPLISH ANY PARTICULAR RESULT.

LIMITATION OF LIABILITY

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, NEITHER GIA NOR ANY OF
ITS SUPPLIERS OR LICENSORS SHALL BE LIABLE TO THE ORIGINAL PURCHASER
OR ANY OTHER PERSON OR ENTITY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL,
EXEMPLARY, INCIDENTAL, RELIANCE, PUNITIVE, OR EXEMPLARY DAMAGES,
LOST REVENUES, PROFITS OR BUSINESS, OR THE COST OF PROCUREMENT OF
SUBSTITUTE GOODS OR SERVICES ARISING FROM OR RELATED TO THE GIA ID100™,
THE USE OF THE GIA ID100™, OR THE RESULTS OR OUTPUT FROM THE GIA ID100™,
EVEN IF AN AUTHORIZED REPRESENTATIVE OF GIA IS AWARE OF OR IS ADVISED OF
THE POSSIBILITY OR LIKELIHOOD OF ANY SUCH DAMAGES OR AMOUNTS.

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GIA’S
TOTAL CUMULATIVE LIABILITY TO THE ORIGINAL PURCHASER OR ANY OTHER
PERSON OR ENTITY ARISING FROM OR RELATED TO THE GIA ID100

, THE USE OF

THE GIA ID100™, OR THE RESULTS OR OUTPUT FROM THE GIA ID100™ EXCEED THE
PRICE PAID TO GIA FOR THE GIA ID100™ OR IF NO PURCHASE PRICE WAS PAID TO
GIA, THEN THE SUM OF ONE HUNDRED U.S. DOLLARS (US$100).

THE TERMS IN THIS SECTION (LIMITATION OF LIABILITY) AND IN THE SECTIONS
RELATED TO THE WARRANTY MADE BY GIA (INCLUDING BUT NOT LIMITED TO
REMEDIES, WARRANTY EXCLUSIONS AND WARRANTY DISCLAIMERS) SHALL APPLY
(A) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (B) REGARDLESS
OF THE NATURE OF THE CLAIM OR THEORY OF LIABILITY, WHETHER BASED ON
BREACH OF CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, STRICT LIABILITY
AND NEGLIGENCE), BREACH OF WARRANTY, OR ANY OTHER THEORY OF LIABILITY,
AND (C) EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
SOME STATES DO NOT PERMIT THE LIMITATION/EXCLUSION OF DAMAGES IN
CERTAIN CIRCUMSTANCES AND SO PORTIONS OF THE FOREGOING LIMITATION/
EXCLUSION OF DAMAGES MAY NOT APPLY IN ALL CIRCUMSTANCES.
THE TERMS IN THIS SECTION (LIMITATION OF LIABILITY) AND IN THE SECTION

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