GFI FAXMAKER Installation Manual - User Manual

Full Text Searchable PDF User Manual

Fax Device Installation Manual

Discusses what fax devices or communication software works with GFI

FaxMaker and shows you how to configure GFI FaxMaker to use these

options.

The information and content in this document is provided for informational purposes only and is
provided "as is" with no warranty of any kind, either express or implied, including but not limited to
the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
GFI Software is not liable for any damages, including any consequential damages, of any kind that
may result from the use of this document. The information is obtained from publicly available
sources. Though reasonable effort has been made to ensure the accuracy of the data provided, GFI
makes no claim, promise or guarantee about the completeness, accuracy, recency or adequacy of
information and is not responsible for misprints, out-of-date information, or errors. GFI makes no
warranty, express or implied, and assumes no legal liability or responsibility for the accuracy or
completeness of any information contained in this document.

If you believe there are any factual errors in this document, please contact us and we will review
your concerns as soon as practical.

Windows, Exchange, IIS, .NET, Internet Explorer, Outlook, SQL Server and Microsoft are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.

All product and company names herein may be trademarks of their respective owners.

Document Version: 1.3.1

Last updated (month/day/year): 02/01/2014

Contents

1 Installing fax devices

1.1 Which fax devices to use with GFI FaxMaker?

1.2 Installing a Dialogic Diva Server ISDN Adapter

1.3 Installing a Brooktrout Fax Board

1.4 Installing the Brooktrout SR140 (FoIP)

1.5 Installing XCAPI

1.6 Installing fax modems or multi port fax boards

1.7 Installing modems using the GFI modem drivers

1.8 Installing modems using the Windows® fax drivers

2 Troubleshooting and support

2.1 Introduction

2.2 Knowledge Base

2.3 Web Forum

2.4 Request technical support

2.5 Documentation

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1 Installing fax devices

1.1 Which fax devices to use with GFI FaxMaker?

GFI FaxMaker can use many fax devices, including modems. GFI however highly recommends investing
in a professional fax server device such as a Brooktrout TR1034 or Trufax fax board, a Dialogic Diva
Pro/Server ISDN fax card or an AVM B1 ISDN fax card.

These devices are far superior to a modem or multi-port modem in terms of reliability and
transmission speed. Modems can be unreliable, requiring regular resets, and are frequently not
compatible with all fax machines; this often results in failed faxes. The chipset used is an important
factor; however, since modem manufacturers constantly change chipsets it is difficult to recommend
a particular model or brand.

In terms of cost, a Brooktrout Trufax, Dialogic or AVM card is relatively inexpensive: only marginally
more expensive than using 2 modems. Depending on what card you choose, you also get more fax
features - for example, inbound routing or faster 33.6 faxing.

For the most up to date list of supported fax devices, refer to:

http://go.gfi.com/?pageid=FM_

Devices

1.2 Installing a Dialogic Diva Server ISDN Adapter

The Dialogic (Eicon) Diva Server Adapter should be installed into the server as per the installation
instructions provided with the card. The list of currently supported Dialogic cards is available online
at

http://go.gfi.com/?pageid=FM_Devices

The latest drivers, installation guides and support for the Dialogic product range is available from the
Dialogic website at

http://www.dialogic.com/

NOTE

Current Dialogic adapters are Universal PCI (3.3/5 volts), however always check the technical
details of the adapter to make sure the adapter is suitable for the server hardware.

GFI FaxMaker uses CAPI (Common ISDN Application Programming Interface - www.capi.org) to
interface with supported Dialogic (& AVM) ISDN cards. CAPI support is provided by installing the
Dialogic Diva Server software and drivers.

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1 Installing fax devices

Screenshot 1: Diva Server Configuration Wizard: - Configuring CAPI to answer all calls.

Installing the Dialogic Diva Server software on the server will launch the Diva Server Configuration
Wizard. First choose the ISDN switch type that is used by your country and then configure CAPI to

Accept all incoming calls

’.

Screenshot 2: Diva Server Line Check: Test the ISDN service using this utility from the start menu.

After running the Dialogic Diva Server Configuration wizard you should restart the server. Then run a
line check using the Diva Server Line Check utility included with the Diva Server software. If the line

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1 Installing fax devices

check passes you can continue with installation of GFI FaxMaker. An unsuccessful line check will
return an error code which can be referenced on the Dialogic technical support website for the cause
and a list of possible solutions.

NOTE

You can use the Dialogic Diva Server Configuration Manager utility to setup advanced
configurations such as sharing the Dialogic Adapter between GFI FaxMaker and Routing and
Remote Access for dial-up access. For further information on this consult the Dialogic
documentation.

1.3 Installing a Brooktrout Fax Board

The list of currently supported Brooktrout cards is available from

http://go.gfi.com/?pageid=FM_

BrooktroutCards

. Installation guides, product documentation and support are available from the

Dialogic Technology website at

http://www.dialogic.com/default.htm

NOTES

1. The current Brooktrout boards are Universal PCI (3.3/5 volts); however always check the
technical details of the adapter to make sure it is suitable for the server hardware.

2. You must always install GFI FaxMaker software before installing Brooktrout or Trufax drivers.

3. Ensure that the correct Brooktrout card driver is installed. For more information on Brooktrout
drivers refer to

http://go.gfi.com/?pageid=FM_BrooktroutDrivers

1.3.1 Brooktrout TR1034, Trufax ISDN cards or Trufax Analog cards

To install Brooktrout fax cards:

1. Switch off the computer where you want to install the Brooktrout Fax card. Plug in the card
following the instructions supplied with the hardware.

2. Restart the computer. Ignore any

Add New Hardware

wizard dialog by pressing

Cancel

3. Navigate to

<GFI installation folder>

\brooktrout\

4. Double click the executable file

brooktrout_tr1034.exe

5. In the Welcome dialog, click

Next

. Read and accept the End User License Agreement dialog and

click

Next

to continue installation.

6. Set to the path where GFI FaxMaker is installed. If require changing the default installation path,
clicking Browse and specify the required path; else continue with the installation, by clicking

Next

7. Click

Install

to install drivers and click

Finish

to finalize driver installation.

NOTE

If the installation has detected existing Brooktrout drivers on the computer, you are asked to
reboot your computer. This is required just in case the mentioned drivers where being used (i.e.
were locked) and could not be replaced with the newly installed drivers.

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1 Installing fax devices

Screenshot 3: Add New Hardware wizard: Search and install options dialog

8. Go to

Control Panel > Add New Hardware

. Select

Include this location in the search

and provide

the path where you have installed the Brooktrout TR1034 drivers. If you have opted to install the
drivers in the default path, you should find these drivers in the same path where GFI FaxMaker is
installed; else you should specify the same location that you have used in step 6 of this installation.

Screenshot 4: Confirm installation of unsigned drivers

9. Confirm the installation of uncertified drivers. Click

Yes

to proceed and install the new hardware.

10. Go to

Start > All Programs > GFI FaxMaker Brooktrout TR1034 Drivers > Brooktrout

Configuration Tool

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1 Installing fax devices

Screenshot 5: Configuration tool preferences dialog

11. Click

Next

and confirm the file paths. Click

to proceed with setup.

Screenshot 6: Configure Brooktrout SIP stack

12. If you have an IP enabled fax card, you will be asked to configure the Brooktrout SIP stack (i.e.
FOIP - Fax over IP). Click

Yes

to proceed to the main configuration tool dialogs.

Screenshot 7: Brooktrout configuration tool window

GFI FaxMaker

1 Installing fax devices

13. Check that the settings match your setup. If you did not make any configuration changes (i.e. you
have left all settings as default), click Apply and close the Brooktrout Configuration tool. If you need
configuration assistance, you can refer to the help included in the configuration tool.

NOTES

1. If the drivers do not work immediately when you start the GFI FaxMaker Fax Server or some
lines refuse to send or receive, please reboot the computer.

2. If an analog board refuses to dial out, make sure that the

Tone Dialing

option is enabled for the

line in the

GFI FaxMaker Configuration > Lines/Devices

node.

3. If using multiple Brooktrout boards in one chassis, make sure that they are of the same type.
Having different Brooktrout boards in one chassis is not a supported setup. Also make sure that
the rotary switch on the Brooktrout boards are setup in as sequential numbers starting from 2.
I.e.: Module 1 rotary switch set to 2, Module 2 rotary switch set to 3, etc...

1.3.2 Troubleshooting Brooktrout cards

To troubleshoot any hardware installation issues, download the Brooktrout diagnostics software from
Dialogic Technology and ensure the card is installed properly. If the card is not recognized or not
running, contact Dialogic Technology technical support.

Screenshot 8: Brooktrout diagnostics software

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1 Installing fax devices

1.4 Installing the Brooktrout SR140 (FoIP)

The Brooktrout SR140 is a software-only Fax over IP (FoIP) solution from Dialogic Technology. To
install the Brooktrout SR140 follow these steps:

1. Click on

Start > GFI FaxMaker > FaxMaker Configuration Wizard

2. In the Welcome page, click

Next

to continue. The wizard will stop the GFI FaxMaker Fax Server

Service and the GFI FaxMaker Message Transfer Agent Service. Click

Next

to continue once the

services are both stopped.

Screenshot 9: Selecting the Brooktrout SR140 driver

3. Click on Brooktrout by Dialogic and select Brooktrout SR140 Software Fax over IP. Click

Next

continue.

4. The wizard will ask you whether you want to run the FaxMaker Brooktrout TR1034 (Boston) /
SR140 driver setup. Click

YES

to start the driver setup wizard.

NOTE

The Brooktrout TR1034 (Boston) / SR140 driver setup contains drivers that are made by Dialogic
Technology, however Dialogic Technology relies on vendors to distribute them.

5. Setup will start by checking if there is any Brooktrout software already installed on the machine.
Should it be the case, uninstall any existing Brooktrout software using the

Add/remove programs

from the

Control Panel

. After all Brooktrout software has been uninstalled, restart the Brooktrout

setup again.

6. In the setup wizard

Welcome

page, click

Next

to continue. Read and accept the End User License

Agreement and click

Next

to continue the installation.

7. At this stage, you can specify the location where you want to install the TR1034 drivers. By
default, the installation path is set to the same path where GFI FaxMaker is installed. We recommend

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1 Installing fax devices

that you install to this default location, but if you want to change the default installation path, click

Browse

and specify the required path. To continue with the installation, click

Next

8. In the

Ready to Install

page, click

Install

9. In the

Finish

page, clear the

Run Brooktrout configuration tool

check box and then click

Finish

close the

GFI FaxMaker Brooktrout TR1034 Drivers

wizard and complete the installation.

10. You now need to activate the Brooktrout SR140 by licensing it. This can be done through the
Brooktrout License Manager. To start the Brooktrout License Manager, from the

Start

menu click on

All Programs > GFI FaxMaker Brooktrout TR1034 Drivers > Brooktrout License Manager

Screenshot 10: Brooktrout License Manager

NOTE

If you do not have a Brooktrout SR140 license yet, from the

License

menu select

Activate License

to contact Dialogic Technology.

11. From the

License

menu click

Install License

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1 Installing fax devices

Screenshot 11: Selecting the license file

12. From the

Specify License File

dialog box, select the *.lic file provided by Dialogic Technology and

click

Open

13. The Brooktrout License Manager will display the details of the license key you provided. To close
the Brooktrout License Manager click

Exit

from the

License

menu.

NOTE

To use the Brooktrout SR140 (FoIP) software, you must have both a license from Dialogic
Technology, activated as outlined in steps 10 to 13 above, as well as a GFI FaxMaker license key
that is enabled for Brooktrout SR140 usage from GFI. To obtain an SR140 usage license from GFI,
please contact GFI sales at

sales@gfi.com

14. To determine whether you have a valid SR140 usage license both from Dialogic Technology and
GFI, from the

Start

menu click on

All Programs > GFI FaxMaker Brooktrout TR1034 Drivers >

FaxMaker Brooktrout Configuration GUI

Screenshot 12: Brooktrout SR140 licensed from Dialogic Technology but not from GFI

Screenshot 13: No Dialogic Technology license is available for the Brooktrout SR140

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1 Installing fax devices

15. You now need to configure the Brooktrout SR140 settings from the Brooktrout Configuration Tool.
To start the Brooktrout configuration tool, from the

Start

menu click on

All Programs > GFI FaxMaker

Brooktrout TR1034 Drivers > Brooktrout Configuration Tool

Screenshot 14: Brooktrout configuration tool

16. From the Brooktrout Configuration Tool check that the settings match your setup. If you need
configuration assistance, you can refer to the help included in the configuration tool. Click on the

Apply

icon in the toolbar and then close the Brooktrout Configuration Tool.

17. Now that you have installed the GFI FaxMaker Brooktrout TR1034 Drivers, specified your license
file and configured the Brooktrout SR140 from the Brooktrout Configuration Tool, you need to
configure the GFI FaxMaker lines that will be associated with the Brooktrout SR140 (FoIP). To do so,
from the

FaxMaker Configuration Wizard

click

Configure lines

. For more information on how to

configure GFI FaxMaker fax lines, go to:

http://support.gfi.com/manuals/en/fax2013/default_csh.htm#1011

18. Continue the

FaxMaker Configuration Wizard

to start the GFI FaxMaker Fax Server Service and

the GFI FaxMaker Message Transfer Agent Service. On the

Finish

page, click

Finish

to close and

complete the

FaxMaker Configuration Wizard

NOTE

If the drivers do not work immediately when you start the GFI FaxMaker Fax Server or some lines
refuse to send or receive, please reboot the machine.

GFI FaxMaker

1 Installing fax devices

1.5 Installing XCAPI

XCAPI is a software-only Fax over IP (FoIP) solution from TE-SYSTEMS. This topic explains how to
install XCAPI on your GFI FaxMaker server

1.5.1 Installing XCAPI

Install XCAPI during the GFI FaxMaker Configuration Wizard, either after installation, or by launching
it manually from

Start > GFI FaxMaker > FaxMaker Configuration Wizard

1. In the Welcome page of the GFI FaxMaker Configuration Wizard click

Next

to continue.

NOTE

Some GFI FaxMaker services may be restarted when running the configuration wizard.

Screenshot 15: Selecting the XCAPI option

2. Click

ISDN / CAPI devices

, and select

TE-SYSTEMS XCAPI Fax over IP

. Click

Next

3. Click

YES

to start the XCAPI installation wizard.

NOTE

1. XCAPI is pre-packaged with GFI FaxMaker. No additional downloads are required.

2. Only one CAPI device can be installed on the same system. For more information, refer to:

http://go.gfi.com/?pageid=FM_CAPIDeviceFound

4. Select the language used to install

XCAPI

and click

Next

5. In the

Welcome

page,

click

Next.

6. Click

Yes

if you accept the End User License Agreement.

7. Click

Next

to install XCAPI in the default location or

Browse

to select a different path.

GFI FaxMaker

1 Installing fax devices

8. Specify the Start menu program folder for XCAPI. Click

Next

to start installation.

9. Click

Finish

to complete installation.

1.5.2 Adding an XCAPI FAX-over-IP controller

Screenshot 16: XCAPI configuration

1. Open the XCAPI Configuration and from the Controller section select

Click here to add a controller

link.

2. From the Controller Wizard select

Add Voice-over-IP controller (VoIP)

and click

Next

Screenshot 17: Add a new controller

3. Select the Network Card that XCAPI will use to communicate with your VoIP Gateway.

4. Select the VoIP gateway that will be used to send and receive faxes. If the list included in XCAPI
does not contain your PBX, select a compatible or one of the generic environments such as ‘H.323
Gateway’ or ‘SIP’.

NOTE

For more information refer to the XCAPI Interoperability list available from:

http://go.gfi.com/?pageid=FM_XCAPIInteroperabilityList

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1 Installing fax devices

Screenshot 18: Define VoIP gateway properties

5. Depending on the VoIP gateway selected, provide the properties of the VoIP gateway. Typically this
consists of the IP address of the VoIP gateway and any authentication settings required by your VoIP
gateway. Click

Next

to continue setup.

6. Provide a meaningful description of the newly created controller and decide how many channels
should be available for GFI FaxMaker.

7. Click

Next

and

Finish

to finalize settings.

8. From the

GFI FaxMaker Configuration Wizard

, click

Configure lines

to configure fax lines. For

more information on how to configure GFI FaxMaker fax lines, go to:

http://support.gfi.com/manuals/en/fax2013/default_csh.htm#1011

9. Finalize the

GFI FaxMaker Configuration Wizard

NOTE

The GFI FaxMaker machine may require a reboot if any files were locked (in use) during
installation.

1.6 Installing fax modems or multi port fax boards

If you are planning to use a fax modem for faxing, you can choose to use either the GFI fax modem
drivers or the fax modem drivers included in Windows® 2000/2003. It mainly depends on the modem
that you are using and which driver will work best. For some modems, the Windows® 2000/2003
modem drivers might work better since GFI cannot offer you such a wide range of modem support as
Microsoft® can. If you require DTMF routing and plan to use modems (not recommended) then you
must use the GFI modem drivers.

In general, GFI recommends trying both drivers with your modem and choosing the driver that works
best.

GFI FaxMaker

1 Installing fax devices

NOTE

The Microsoft® Fax modem drivers have wider modem support and 2D faxing, which can give
faster fax transmission to some fax machines. You can have a maximum of 2 fax lines using
Windows® 2000 fax drivers and a maximum of 4 fax lines using Windows® 2003 fax drivers!
Windows® XP only supports 1 fax line.

NOTE

For reliability ensure that you implement a high quality modem solution.

1.7 Installing modems using the GFI modem drivers

Installing a modem using GFI drivers implies just plugging in the modem. No further modem
configuration is required since all configuration is done from within the GFI FaxMaker configuration.
The GFI modem drivers do not use the Windows® modem drivers and communicate with the com
ports directly. It is therefore recommended to disable the Windows® detected modems' drivers in
device manager to prevent other applications using the modem.

1.8 Installing modems using the Windows® fax drivers

If you plan to use the Windows® fax modem drivers, you are required to install Microsoft® Fax prior to
configuring GFI FaxMaker, otherwise GFI FaxMaker will not detect them. To install:

Screenshot 19: Installing Fax Services

1. Install the fax modem(s) according to the manufacturer’s instructions. Update with the latest
modem drivers from the manufacturer website; do not rely on the automatically detected driver of
Microsoft® Windows®. If the modem supports fax, then Windows® should install the Microsoft® fax
service.

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1 Installing fax devices

2. Go to

Control Panel > Add/Remove Programs > Add/Remove Windows® components

and ensure

that Microsoft® Fax services are enabled.

3. Go to

Control Panel > Administrative Tools > Services

applet and ensure that the

Microsoft® Fax

service (‘Fax’)

is started and set to

automatic

4. Go to

Control Panel > Printers and Faxes

and ensure that the Microsoft® Fax printer driver is

installed.

5. Send a test fax to the Microsoft® Fax printer driver to ensure it is working.

6. Once you run the GFI FaxMaker set-up, the installation wizard will recognize this fax modem and
you will be able to configure fax lines that use the Microsoft® fax drivers.

GFI FaxMaker

2 Troubleshooting and support

2.1 Introduction

This topic explains how to resolve any issues encountered during installation of GFI FaxMaker. The
main sources of information available to solve these issues are:

This manual - most issues can be solved through the information in this help system.

GFI Knowledge Base articles

Web forum

Contacting GFI Technical Support

2.2 Knowledge Base

GFI maintains a comprehensive Knowledge Base repository, which includes answers to the most
common installation problems. In case that the information in this manual does not solve your
installation problems, next refer to the Knowledge Base. The Knowledge Base always has the most up-
to-date listing of technical support questions and patches. Access the Knowledge Base by visiting:

http://kb.gfi.com/

2.3 Web Forum

User to user technical support is available via the GFI web forum. Access the web forum by visiting:

http://forums.gfi.com/

2.4 Request technical support

If none of the resources listed above enable you to solve your issues, contact the GFI Technical
Support team by filling in an online support request form or by phone.

Online

: Fill out the support request form and follow the instructions on this page closely to submit

your support request on:

http://support.gfi.com/supportrequestform.asp

Phone

: To obtain the correct technical support phone number for your region visit:

http://www.g-

fi.com/company/contact.htm

NOTE

Before contacting Technical Support, have your Customer ID available. Your Customer ID is the
online account number that is assigned to you when first registering your license keys in the GFI
Customer Area at:

http://customers.gfi.com

We will answer your query within 24 hours or less, depending on your time zone.

2.5 Documentation

If this manual does not satisfy your expectations, or if you think that this documentation can be
improved in any way, let us know via email on:

documentation@gfi.com

USA, CANADA AND CENTRAL AND SOUTH AMERICA

15300 Weston Parkway, Suite 104 Cary, NC 27513, USA

Telephone: +1 (888) 243-4329

Fax: +1 (919) 379-3402

ussales@gfi.com

UK AND REPUBLIC OF IRELAND

Magna House, 18-32 London Road, Staines-upon-Thames, Middlesex, TW18 4BP, UK

Telephone: +44 (0) 870 770 5370

Fax: +44 (0) 870 770 5377

sales@gfi.co.uk

EUROPE, MIDDLE EAST AND AFRICA

GFI House, Territorials Street, Mriehel BKR 3000, Malta

Telephone: +356 2205 2000

Fax: +356 2138 2419

sales@gfi.com

AUSTRALIA AND NEW ZEALAND

83 King William Road, Unley 5061, South Australia

Telephone: +61 8 8273 3000

Fax: +61 8 8273 3099

sales@gfiap.com

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