PDF User Manual

BounceBack Server Solution

 Reference Guide

Contents  

Introduction...............................................................       2 

System Requirements...............................................    3
Initial Setup................................................................      4
BounceBack Server Appliance Front View................     5
BounceBack Server Appliance Rear View.................      6
Removing and Installing a Hard drive....................... 

  7

BounceBack Control Center .....................................    8
BounceBack Server System Tray Icon......................  10
BounceBack Server System Tray Menu....................  11
Backup Strategies.....................................................  12
Disaster Recovery.....................................................  13
CMS Support............................................................    16

510337.0

Introduction

Introduction

Welcome to the BounceBack Server Solution User 

manual, this guide will explain all the functionality of your 
new BounceBack Server Solution backup system. The 

BounceBack Server Solution comes preconfigured so that 

all you need to do is attach it to your computer, install the 
software, and perform the initial full system backup of your 
server.

2

System Requirements

System Requirements

Supported Operating Systems

• Windows Server 2003 R2 32 and 64 bit Editions

• Windows Foundation Server 2008

• Windows Server 2008 32 and 64 bit Editions

• Windows Server 2008 R2 32 and 64 bit Editions

Supported Databases

• Microsoft SQL Server 2005

• Microsoft SQL Server 2008

Hardware

• USB 2.0 or greater

• eSATA 

3

Initial Setup

• Plug power cord into power supply.

• Plug power plug into BounceBack Server appliance.

• Plug power cord into wall socket.

• Select either USB or eSATA  data cable.

• Plug data cable into BounceBack Server appliance.

• Plug data cable into computer.

• Turn On Power button on BounceBack Server appliance.

• Windows will automatically configure your new

  BounceBack Server appliance.

• Software installation (see BBQuickStart.chm guide on  

   your software CD).

• Run your first Full System backup.

• Remove hard drive B and replace with your spare hard  

  drive.

4

BounceBack Server Appliance Front View

5

Hard Drive Activity and Link

Indicates that your hard drive is

connected and functioning.

Eject Button

Press button and pull lever to re- 

                move a hard drive from the enclo- 

                sure.

Power LED

Indicates that the enclosure is  

                turned On.

USB Link

Indicates that USB is connected.

USB Activity

Indicates USB communication.

eSATA Link

Indicates that eSATA is connected.

eSATA Activity

Indicates eSATA communication.

Hard Drive A 
Activity and Link

Hard Drive B 
Activity and Link

Power Button

Power LED

USB Link

USB Activity

eSATA Link

eSATA Activity

Press Button
to Eject a Hard
Drive

BounceBack Server Appliance Rear View

6

Power Connector

USB Connector

eSATA Connector

Fan Switch

Power Connector

Power adapter plugs in here.

USB Connection

Type “B” USB 2.0 connection.

eSATA Connection

eSATA connection 3.0Gb/s.

Fan Switch

Turn On/Off enclosure cooling fan.

Removing and Installing a Hard Drive

When rotating hard
drives always remove
drive B

To remove a hard drive:

• Press Eject Button.

• Pull lever forward.

• Pull hard drive from

  enclosure as shown.

To replace a hard drive:

• Slide drive into appliance until   

   it  stops.

• Push lever up until it      

  snaps into the Eject

  Button.

• When rotating hard drives

  always remove drive B.

Note:

Hard Drives can be installed or removed without turning off the system.

7

Backup Tab

Restore Tab

Add Backup Tab

Edit a Backup Tab

Options Tab

Help

Information

Register

BounceBack Control Center

8

Backup Tab

Manually start your backup sets from this tab.

Restore Tab

Restore files and folders from this tab. See page 13 for Full  

Disaster Recovery options.

Add Backup Tab

Create new custom backup sets from this tab.

Edit Backup Tab

Edit or schedule your backup sets from this tab.

Option Tab

Access the global options for BounceBack on this tab.

Help

Access the User guide from this button.

Information

This button will give you details about BounceBack.

Register

This button will take you to the CMS registration site.

BounceBack Control Center

9

BounceBack System Tray Icon 

10

BounceBack Server
System Tray Icon

Note:

 Windows Server 2008 System tray shown, Server 2003 

will have the same icon in the legacy System Tray.

BounceBack Launcher Menu 

BounceBack Control Center

Launches the BounceBack Control  

Center.

BounceBack QuickRestore

Launches QuickRestore for file and  

folder recovery.

Launch Incremental Backup Now
 

Launches an incremental backup.

Run Full System Backup Now

Reruns the full system backup.

Help

Opens the User Manual.

About BounceBack Server

Opens the About screen with

version information about  

BounceBack.

Uninstall BounceBack Server

Launches the BounceBack

uninstaller to remove BounceBack  

from your system.

Exit
 

Closes the BounceBack Launcher.

11

Backup Strategies 

12

CMS recommends running a full system backup to a dedicated eSATA 

or USB direct attached 2-drive RAID 1 (mirrored) storage device such as the 

BounceBack Server appliance for backup purposes. At least 1 spare drive is 

recommended to be used for off-site storage. The recommended process is to take 

the hard drive from the second slot (HDD B) of the BounceBack Server appliance 

off site every night. The spare hard drive that was previously off site can then be 

inserted in the empty slot (HDD B).

Never remove the hard drive from slot 1 (HDD A) of the BounceBack Server 
appliance

. This will help prevent accidentally overwriting the master recovery hard 

drive. BounceBack Server appliance will automatically create a clone of the hard 

drive in the (HDD A) slot onto the hard drive in the (HDD B) slot every time a hard 

drive is inserted into the (HDD B) slot.

Best Practice

: Make sure that the USB and eSATA devices are positioned after the 

internal hard drive in the boot order sequence of the BIOS.

Using this strategy will provide the end user with a redundant local storage device 

that has the ability to create as many spare drives as required for off-site storage 

and recovery.   

Disaster Recovery Methods

The advantage BounceBack Server has over competing backup software 
applications is the ability to rapidly recover from a hard drive failure or op

-

erating system corruption. A server administrator or user can simply restart 
a failed server from the USB or eSATA attached storage device. All data 
and applications from the last backup will be running and available. This will 
enable a business to be functional again in the time it takes to restart the 
server. The server administrator can then schedule a time to perform data 
recovery on the failed internal system drive. The recovery tools BounceBack 

offers are: Full System Recovery, QuickRestore (files and folders).

Full System Recovery:

 BounceBack creates a copy of your internal 

hard drive onto a direct attached storage device. With this functionality, 
BounceBack offers three methods to complete a full system recovery: Drive 
Swap, Rescue Disk, and Instant Server Recovery.
 
 

Drive Swap

: A server administrator can take a drive out of the

external enclosure and mount it inside the server. See the Advanced  

Server Restore Technique on page 15 for servers that are running  

internal  RAID configuration.

13

Disaster Recovery Methods

Rescue Disk:

 A rescue disk is provided with the boxed version of  

BounceBack Server. A CD can be ordered separately for customers  

who purchase a downloaded version of BounceBack Server. The res- 

cue disk provides the functionality to start from the CD and copy the  

contents from the attached backup hard drive onto the internal hard  

drive. The server can then be restarted from the internal drive.

Instant Server Recovery:

 When started from the direct attached  

backup device, BounceBack will pop up a message with two buttons:  

Continue or Restore. The Continue button allows the server to    

continue operating externally. The Restore button will clone the    

external hard drive back on the internal hard drive. The server can  

then be restarted and run from the internal drive.

14

Disaster Recovery Methods

QuickRestore:

 BounceBack stores data in native file format. Use the built-in 

QuickRestore or Windows Explorer to perform file and folder level restoration 

only. These options will not restore the operating system or applications.

Advanced Server Restore Techniques:

 The Rescue Disk and Instant 

Server Recovery can be used to copy a direct attached storage device onto 

an internal RAID configuration. The internal RAID drives must be prepared 

using the server configuration tool provided by the server manufacturer. Once 

prepared, a restore can be successfully completed.

Best Practice:

 The Rescue Disk and Instant Server Recovery will format and 

partition the destination drive effectively deleting all data. CMS recommends 
performing a full system recovery onto a new hard drive. The failed or corrupt 
hard drive can then be used for granular data recovery.

15

CMS Support

16

What do I do if I need more help?

• Access CMS online support at: 

www.cmsproducts.com/support

• E-mail CMS Support at:

support@cmsproducts.com

• Clicking the Help button in BounceBack will bring up the      

  User manual.