Clearly Hearing SmartAid Invisible Operating Instructions Manual - User Manual

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SmartAid

Invisible

Operating Instructions

Thank you for choosing Clearly Hearing and SmartAid Invisible for your

journey towards better hearing.

www.clearlyhearing.com

Please familiarize yourself with this guide to help you get the most out of your

hearing aids. This guide contains important instructions for proper use and

care, technical performance information, and other general information about

your hearing aids.

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Thank you for placing your confidence in

www.clearlyhearing.com

to care for your hearing.

You have made an important decision to begin the process of using hearing aids. We are
excited to be part of your journey towards better hearing. Your new hearing aids are going to
allow you to hear some very pleasant sounds you may have been missing for a long time, like
the pleasant sounds that nature provides, from birds singing to water running and leaves
rustling. They’ll also allow you to hear conversation louder and clearer. There will be
challenges however, your hearing aids will make some sounds louder that you wish they
wouldn’t. Like the sounds of forks and knifes scraping on plates, traffic roaring and all the
extraneous chatter you wish you could continue to ignore. Don’t worry, the sounds you don’t
like will change over time. Before you know it the sounds that at first you find distracting
and bothersome will once again sound normal. It’s important to be patient with yourself as
you adjust to hearing aids. Often hearing loss develops for years before hearing aids are
worn and it can take several weeks to several months for hearing aid users to completely
adjust to new hearing aids.

We recommend that all of our clients download the ‘5 steps to better hearing’ booklet from
our website, which goes over the steps below.

Please download the 5 Steps to Better

Hearing at:

www.clearlyhearing.com/pages/get-started

STEP 1

Deciding to seek

assistance for

my hearing loss

difficulties

STEP 2

Make a personal

commitment to

seek help with a

good attitude

STEP 3

Personal

education, learn

all I can about my

hearing loss

STEP 4

Set realistic

expectations

STEP 5

Practice, time

and patience

Table of Contents

Getting Familiar with SmartAid Invisible

Batteries

Inserting & Removing the Battery

Battery Warnings and General Information

Turning the Hearing Aid On and Off

Putting the Hearing Aid On

Removing the Hearing Aid

Changing Ear Buds

Adjusting the Volume

Using the Telephone while Wearing your SmartAid Digital

Cleaning, storing and taking care of your hearing aids

In Case of Malfunction

Troubleshooting Guide

Reprogramming

Reprogramming Form

Customer Support Contact Details

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Getting Familiar with SmartAid Invisible

Microphone:

Sound enters through the microphone. You should be careful to keep

this area clean

Removal Handle:

Pull on this handle to remove the SmartAid Invisible from you ear.

Ear Buds:

We have included a variety of sizes of earbuds. You should use an earbud

that fits your ear canal comfortably. We recommend that you start with the smallest
Ear Buds and only change to larger Ear Buds if the hearing aid is too loose or if you
are experiencing feedback (whistling).

Volume Control:

Rotate the volume wheel to change the volume. When the volume

wheel is in it’s lowest position you will not receive any amplification.

5. Speaker: Sound exits through the speaker. This is where the Ear Buds get placed.

It’s important to keep the Ear Buds clean, and to keep this opening clean. We
recommend that you remove the Ear Buds daily to clean this opening with your little
brush or with a clean cloth.

Battery Door & On / Off Control:

The battery gets placed inside the battery door.

When the door is closed, the hearing aid is ‘On’, however you will not receive
amplification until the volume control is turned loud enough. When the door is open,
the hearing aid is ‘Off’.

Color Options: Red for Right Hearing Aid and Blue for Left Hearing Aid

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Batteries

The SmartAid Invisible uses a #10 battery.  Each battery should last between 3-6
days depending on usage and lifestyle.  We have included one free package of
batteries to get you started.  More batteries are available for purchase from our
website.

Inserting & Removing the Battery

Remove the small adhesive tab on the battery BEFORE inserting the battery into
the

hearing aid battery door

There is a small edge on the battery door. Use this to flip open the battery door.

The battery must be placed with the plus side (+) in accordance with the plus sign (+) on
the battery door. The battery door will close easily when the battery is inserted properly.

If you put the battery in wrong, the battery door will not close easily. Stop, flip the
battery over and try again.

To remove a dead battery, simply open the battery door completely and remove the old
battery.

TIP:

The SmartAid Invisible will beep twice rapidly when the battery is ready to be

changed. The batteries are nearly exhausted at this point and will be dead within 15-60
minutes. We recommend you always carry some spare batteries with you.

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Battery Warnings and General Information

Battery life depends on a number of factors, including how loud the hearing aid is set to
during use, how loud the environments are, and the number of hours the hearing aid is
worn.

Do not use batteries on which there is a sticky residue from the tab. Also, do not use
any battery that is oxidizing or rusting as this can potentially damage the hearing device.

Please note the expiry date on the battery pack stating how long the batteries will be
good for. DO NOT remove the adhesive tabs on the individual batteries until just before
they are used. Removing this tab will allow the battery to activate and the battery life will
immediately start draining. Always operate your hearing aid with the same battery until
that battery is exhausted.

In rare cases, a new battery may be exhausted right out of a new package. If your
hearing aid does not work after you have inserted a new battery, try inserting another
one.

Never leave an exhausted battery in the hearing aid. They may leak and cause damage
to the device.

Turning the Hearing Aid On and Off

The battery door functions as the on and off switch. The hearing aid is turned on when
the door is closed with a battery inserted. It is turned off when the battery door is
opened. You can keep the battery in the door when the hearing aid is turned off.

TIP:

Open the battery door when the hearing aid is not in use in order to reduce battery

consumption. This will help to extend the life of the battery. Remove the battery
completely if the hearing aid will not be used again soon.

WARNING:

A hearing aid may whistle loud enough for people to hear if it’s not in your

ear with a battery inserted. Some people with hearing loss will not hear this whistle, but
others may.

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Putting the Hearing Aid On

TIP:

Turn the volume dial to it’s lowest position prior to putting the hearing aid on for the

first time. This will prevent the hearing aid from whistling loudly while you are putting it
on. When the hearing aid is in its correct position, rotate the volume wheel to a
comfortable level.

Removing the Hearing Aid

Pinch the plastic cord that extends from the hearing aid and pull gently to remove the
SmartAid Invisible.

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Changing Ear Buds

Ears come in all shapes and sizes, which is why we have shipped your hearing aids
with multiple sizes of earbuds.

You should use an earbud that fits inside of your ear canal comfortably.  We recommend
starting with the smallest ear bud.  If you find that the hearing aid is too loose then
change to the next size larger until you feel a secure fit.  As well, switch to a larger ear
bud if you experience any feedback (whistling) while the hearing aid is on as a larger
bud will usually correct this.

Simply pull and twist buds to remove them and push and twist new buds to get them in
place.

Adjusting the Volume

SmartAid Invisible is equipped with a computer chip designed to automatically adjust its
loudness to the environment that you are in. Several thousand times per second, the
SmartAid Invisible analyses the environment and tailors its sound levels accordingly.

It is also equipped with a volume control.  You can easily adjust the volume by pressing
your finger against the volume control and rotating the wheel.  You will hear right away
the sound either increasing or decreasing.

TIP:

When the volume control is in the lowest position the hearing aid will be turned off.

We still recommend that the battery door is opened when the SmartAid Invisible is not in
your ear to allow air to circulate through the hearing aid.

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Using the Telephone while Wearing your SmartAid
Digital

Place the phone up to your ear like you would if you were not wearing the hearing aid.
Do not press the phone against your ear with any force, as this may irritate your ear and
may cause feedback (whistling).

For some people, telephone use can cause feedback. This can be caused from the
severity of hearing loss, the shape of the ear and even the type of telephone. If you get
feedback while talking on the phone, you can try:

1. Reducing the Volume
2. Pull the phone away from your ear slightly, or angle the phone. Creating a small air
space between the hearing aid and the phone can prevent feedback.

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Cleaning, storing and taking care of your hearing aids

The earbud should be kept clear of moisture and ear wax. We recommend that you use
the little brush that we supplied and/or a soft cloth to wipe off the ear bud and brush the
hearing aid on a daily basis.

Wax and debris can plug up the ear bud or the opening to the speaker underneath the
ear bud, in which case the sound will be reduced or completely blocked off.

To clean the ear bud you can use a soft cloth, paper towel or the brush we supplied in
your kit. The ear buds can even be removed from your hearing aids and cleaned with
soapy water, just make sure the ear buds are completely dry before putting them back
onto the hearing aid.

We recommend that you remove the ear buds every night and brush any wax that has
made it through the ear bud and has collected on or in the opening leading to the
hearing aid speaker.

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With proper care, your SmartAid will give you years of reliable service. Here are some
things you can do to prolong the life of your hearing aid:

1. Treat your hearing aid as the valuable object that it is: with care!
2. Clean your hearing aid daily. Do NOT use alcohol or other cleaners or liquids.
3. When not in use, keep it in its case in a cool, dry location where it cannot be reached

by children or animals. Make sure you either remove the battery or open the battery
door for storing. If you store your hearing aids for more than a day you may have to
change the batteries, remember that batteries are dying once the tab is removed
whether they are being used or not.

4. Never expose it to extreme temperatures or high humidity. Your car is considered

excessive heat during the hot months in summer.

5. Keep your hearing aids dry. Do not wear your hearing aids in the shower, swimming

or hot tubing and try and shelter them if you are caught in the rain.

6. Do not wear your hearing aid while using a hair dryer, hair spray or any other sprays.
7. Do not wash your hearing aids with water, cleaning solutions or any other fluids.
8. Do not wear your hearing aid during X-rays, MRI’s, CT Scans or similar treatments.

Some types of radiation can damage your hearing aids. Other types of radiation
from, for example, burglar alarms, surveillance equipment and cell phones are
weaker and will not damage the SmartAids.

If your hearing aids break down, do not try to repair them yourself.  Follow our
troubleshooting guide to find easy solutions to common problems.  If you require further
service, please return your hearing aids to us for service.  SmartAid Digital hearing aids
come with a 1-year limited warranty.  Please contact us through our website or by
telephone or email if you need support on returning hearing aids for servicing.

In Case of Malfunction

Should your SmartAid Digital be completely or periodically dead, try the following before
consulting Clearly Hearing.

1. Make sure the battery is in good working order.
2. Make sure the battery is inserted into the hearing aid the correct way.
3. Make sure the battery door is fully closed.
4. Disconnect the tubing from the hearing aid. If the hearing aid whistles when you

close your hand around it with the tubing disconnected, the problem is likely the
tubing and/or earbud. Please clean or change the ear tube and ear bud. Additional
accessories can be purchased from our website.

5. Consult the troubleshooting guide in this manual.

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Troubleshooting Guide

Symptom

Cause

Possible Remedy

Dead

Not turned on

Turn it on

Dead

Battery is dead or not

working

Replace or insert battery

correctly

Dead

Poor battery contact

Clean battery contacts

with a pencil eraser or

cotton bud

Dead

Blocked ear-bud

Clear ear-bud blockage

Not loud enough

Battery low

Replace or insert battery

correctly

Not loud enough

Blocked ear-bud

Clear ear-bud blockage

Not loud enough

Volume Turned Down

Turn volume louder

Not loud enough

Change in hearing

See your doctor

Not loud enough

Earwax blockage in your

ear

See your doctor

Feedback

Whistling

Ear-bud loose

Remove and re-insert

Feedback

Whistling

Ear-bud too small

Use larger ear bud and/or

an ear bud without holes

Feedback

Whistling

Volume turned too loud

Reduce Volume

Feedback

Whistling

Crack in tubing

Replace tubing

Feedback

Whistling

wax in ear canal

see your doctor

Intermittent Sound

Poor battery contact

Clean battery contacts

with a pencil eraser or

cotton bud

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Reprogramming

SmartAid Invisible has a computer chip that can be controlled and optimized to suit your
particular amplification needs.

Whether we ship our hearing aids pre-programmed or

custom programmed to your audiogram, we may be able to improve your hearing aids’
overall sound quality and performance after receiving feedback from you.

If your

hearing aids don't sound just right, if they whistle, if they sound too tinny, hollow or just
too loud or too quiet, then please send them back to us for reprogramming.

If we’ve sent you your SmartAid Invisible pre-programmed, we’d recommend that you
have a hearing test and submit a copy of the results when you return your hearing aids
to be re-programmed.  We’ve included a re-programming form in this manual.  Please
complete the form and send it to us with your hearing aids.  Reprogramming is a free
service while your hearing aids are covered under our 1-Year Warranty Policy.

Our complete warranty and reprogramming policies can be viewed on our website at:

http://www.clearlyhearing.com/pages/money-back-guarantee-refund-policy-
reprogramming-warranty

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Reprogramming Form

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Customer Support Contact Details

Thank you for choosing

www.clearlyhearing.com

on your journey towards better

hearing. If you have questions or require support, please don’t hesitate to contact us.
We can be reached by Email, Live Chat and Telephone.

Email:

support@clearlyhearing.com

Live Chat:

www.clearlyhearing.com

Toll Free Phone Support: 1-855-263-4327

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