Full Text Searchable PDF User Manual
Max™ EX
Installation & Operation Manual
ClearOne Communications, Inc. ~ 1825 Research Way, Salt Lake City, UT 84119 ~ tel 1-800-945-7730 ~ fax 1-800-933-5107
Printed in China.
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
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Introduction
1
Table of Contents
Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760
Thank you for purchasing the ClearOne Max™ EX expandable conferencing phone. Max
EX provides premium, full-duplex audio to small conference rooms as a single unit and to
larger rooms as an expanded system. Up to four Max EX units can be linked, expanding
not only microphone coverage but loudspeaker coverage and control access as well. This
creates even distribution of sound for a more natural communications experience.
Setting up the Max EX conferencing phone is extremely easy and requires only three
connections: power, telephone line and the base unit to the conferencing phone. And, the
familiar keypad design ensures users will be comfortable using the phone, reducing the
need for training and support.
•
Expandable
. Max EX is ideal for conference rooms and provides complete micro-
phone and loudspeaker coverage and easy access to controls.
•
Superior Audio
. The clear, full sound of the Max EX facilitates more natural
interaction among participants.
•
One-Touch Conferencing
. Single button access to a conferencing services operator
who can connect an unlimited number of participants.
•
Easy to Use
. The intuitive, user friendly controls are simple to operate.
Service and support
If you need additional information on how to set up or operate your Max EX
conferencing phone, please contact us. We welcome and encourage your comments so we
can continue to improve our products and better meet your needs.
Technical Support
Tel:
1-800-283-5936(USA) or 1-801-974-3760
Fax:
1-801-977-0087
E-mail:
tech.support@clearone.com
Web:
www.clearone.com
Sales and Customer Service
Tel:
1-800-945-7730 (USA) or 1-801-975-7200
Fax:
1-800-933-5107 (USA) or 1-801-977-0087
E-mail:
sales@clearone.com
Product returns
All product returns require a return materials authorization (RMA) number. Please
contact ClearOne Technical Support before attempting to return your product. Make sure
you return all the items that shipped with your product.
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Introduction
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Introduction
2
Unpacking
Carefully place the conferencing pod and base unit on a level surface. Ensure you have
received all items shown below. A power cord will be included in international versions.
Note:
ClearOne is not responsible for product damage incurred during shipment. You must
make claims directly with the carrier. Inspect your shipment carefully for obvious signs of
damage. If the shipment appears damaged, retain the original boxes and packing material for
inspection by the carrier. Contact your carrier immediately.
Important safety information
Read the safety instructions before first use of this product. This conferencing phone is not designed
for making emergency telephone calls when the power fails. Make alternative arrangements for
access to emergency services.
• Read and understand all instructions and follow all warnings marked on the product.
• Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
• Do not use this product near water, for example, near a bathtub, washbowl, kitchen sink, or
laundry tub, in a wet basement, or near a swimming pool.
• Do not place this product on an unstable cart, stand, or table. The product may fall,
causing serious damage to the product.
• Slots and openings in the cabinet and the back or bottom are provided for ventilation, to
protect it from overheating, these openings must not be blocked or covered. Never push objects
of any kind through cabinet slots as they may touch dangerous voltage points or short out parts
that could result in a risk of fire or electric shock.
• This product should never be placed near or over a radiator or heat register. This product should
not be placed in a built-in installation unless proper ventilation is provided.
• This product should be operated only from the type of power source indicated on the marking
label. If you are not sure of the type of power supply in your location, consult your dealer or
local power company.
• Do not overload wall outlets and extension cords as this can result in fire risk or electric shock.
• Never spill liquid of any kind on the product.
• To reduce the risk of electric shock, do not disassemble this product. Opening or removing
covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause
electric shock during subsequent use.
• Unplug this product from the wall outlet and refer servicing to qualified service personnel under
the following conditions:
a. When the power supply cord or plug is damaged or frayed.
b. If liquid has been spilled into the product.
c. If the product does not operate normally by following the operating instructions.
d. If the product has been dropped or damaged.
e. If the product exhibits a distinct change in performance.
• Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock
from lightning.
• Do not use this product to report a gas leak in the vicinity of the leak.
• Do not use this product near intensive care medical equipment or by persons with pacemakers.
• This product can interfere with electrical equipment such as answering machines, TV sets,
radios, computers and microwave ovens if placed too close.
Telephone wiring and jack information
To reduce the risk of fire or injury to persons, read and follow these instructions:
• Use caution when installing or modifying telephone lines.
• Never install telephone wiring during an electrical storm.
• Never install telephone jacks in wet locations unless jack is specifically designed for wet locations.
• Never touch uninsulated telephone wires or terminals unless the telephone line is disconnected
at the network interface.
Save these instruction
s
!
Quick start guide
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Getting Started
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Getting Started
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Connecting your conferencing phone
1. Connect the Cat. 5 cable from the Link Out jack on the base unit to the Link In
jack on the conferencing pod.
2. Connect the base unit to the telephone jack using the RJ-11 telephone cable.
3. Plug the the base unit directly* into a wall-mounted electrical outlet.
Connecting additional Max EX phones
1. Connect the 12' Cat. 5 cable to the Link Out jack on the first phone and the Link
In jack on the second phone.
2. Continue linking up to three additional Max EX phones in the same fashion. A
total of four units may be connected.
* International versions of the Max EX base unit do not plug directly into the electrical outlet. A
separate power supply cord is included.
Getting Started
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Getting Started
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Getting Started
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To store a number in the phonebook
1. Enter the phone number you want to store
while conferencing pod is in Standby mode.
2. Press and hold the
PHONEBOOK/EDIT
key
until the Phonebook and Program icons
appear on the LCD screen.
3. Assign a Phonebook location (
0–9
) by press-
ing the corresponding number key.
4. Press
PHONEBOOK
again to save the entry.
You will hear a confirmation tone.
5. To exit Phonebook Edit mode before saving
the entry, press
CLEAR
.
Note:
You can easily add the last number you dialed to the Phonebook. Simply press REDI-
AL to display the phone number and follow steps 2–5.
To make a call using the Phonebook
1. Press
PHONEBOOK
.
2. Press the number key (
0-9
) that corresponds with the speed dial location. The
stored number will appear on the LCD screen.
3. Press
ON/OFF
to dial the number.
Note:
You can also press the ON/OFF button to get a dial tone before entering the
Phonebook. This will cause the number to dial as soon as you select the speed dial location.
Using your Max EX conferencing phone
To make a call
1. Press the
ON/OFF
key. You will hear a dial tone.
2. Dial the number as you would on a standard
phone. The number appears on the LCD
screen.
Note:
You can also predial the number while in Standby (inactive) mode and press the
ON/OFF key to connect the call. Press and hold the pound key (#) to enter a pause in the
dialing string.
To answer a call
• Press any key on the keypad to answer the
call. When there is an incoming call, the
phone rings and the LEDs on the phone and
the phone icon on the LCD screen flash.
To end a call
• Press the
ON/OFF
key. This will disconnect the call and return the phone to
Standby mode.
To redial a number
1. Press the
ON/OFF
key. You will hear a dial tone.
2. Press
REDIAL
to dial the last number called.
Note:
You can also press REDIAL while in Standby mode to display the last number called.
To connect the call, press the ON/OFF key.
To adjust ringer volume
• While the phone is ringing, press
VOLUME UP
or
VOLUME DOWN
.
• While the phone is inactive, press
VOLUME UP
or
VOLUME DOWN
. The ringer
melody will play once at the new level.
To mute the call
• While on a call, press
MUTE
to mute the microphones (loudspeakers are not muted).
• Press again to unmute.
To access your conferencing services provider
• Press the
CONFERENCE
key. This feature must be programmed before use. See
page 10.
To access your service center
• While in Standby mode, press and hold the
0
key for 2 seconds. This feature must
be programmed before use. See page 10.
Figure 5. Dialing screen
Figure 6. Incoming call
Phonebook and Program icons
Figure 7. Adding Phonebook entries
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User Options
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User Options
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Programming options
To allow for individual preferences and enhance ease of use, seven features can be
programmed: ringer melody, dialing mode, flash duration, local phone number, speed dial
for conferencing services, speed dial for service center and country setting. You may also
restore factory defaults.
To change ringer melody
1. Press and hold the
REDIAL/PROG
key until the
Program icon appears on the LCD screen.
2. Press
1
to enter the Ringer Melody menu.
There are five available melodies.
3. Press
REDIAL/PROG
. The current melody selection flashes.
4. Press keys
1–5
to play the corresponding melody. The selected melody plays once.
5. Press
REDIAL/PROG
to save the selection. Press
CLEAR
to exit programming.
To change dialing mode
1. Press and hold the
REDIAL/PROG
key until the Program icon appears on the LCD
screen.
2. Press
2
to enter the Dialing Mode menu. There are two dialing modes: tone and
pulse. The current dialing mode is shown on the screen (T for tone, P for pulse).
3. Press
REDIAL/PROG
. The current mode flashes.
4. Press
1
to select tone or
2
to select pulse.
5. Press
REDIAL/PROG
to save the selection. Press
CLEAR
to exit.
To change flash duration
1. Press and hold the
REDIAL/PROG
key until the Program icon appears on the LCD
screen.
2. Press
3
to enter the Flash Duration menu. The current duration is shown in
milliseconds. There are four duration settings: 480, 640, 800, and 960.
3. Press
REDIAL/PROG
. The current duration flashes.
4. Press keys
1–4
to select a new duration setting.
5. Press
REDIAL/PROG
to save the selection. Press
CLEAR
to exit.
Call options
In addition to the basic phone operations described in the previous section, you can
perform any of the following functions during a call: temporarily change to tone dialing,
send a flash signal, display phone number and adjust speaker volume.
To temporarily enable tone dialing
If you have programmed the phone to use pulse dialing (see page 9), you may need to
temporarily change to tone dialing during a call to access voicemail systems, enter pass-
codes or extensions. To temporarily change to tone dialing:
• Press the star (
*
) key. A special character appears on the LCD screen. All
numbers entered after this character will use tone dialing. When the call is
finished, the dialing mode will revert to pulse.
Note:
When more than 18 characters are entered, a scroll button appears on the LCD
display and the numbers scroll from right to left.
To send a Flash signal
If your telephone service includes call transfer, call waiting, or conference calling, you can
use the Flash key. Refer to your local telephone service for details.
To display your local number during a call
• Press
CLEAR
. The phone number will appear. This feature must be programmed
before use. See page 10.
To adjust loudspeaker volume
• Press the
VOLUME UP
key while on a call to increase volume.
• Press the
VOLUME DOWN
key while on a call to decrease volume.
To turn on/off the ringer
• While in standby, press and hold the star (
*
)
key. The Ringer Off icon will illuminate when
the ringer is turned off. The icon will not
appear when the ringer is on.
Note:
When the ringer is off, LEDs will still flash to indicate an incoming call.
Figure 8. Ringer Off icon.
Figure 9. Programming options
User Options
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User Options
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User Options
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To restore factory defaults
1. Press and hold the
REDIAL/PROG
key until the Program icon appears on the LCD
screen.
2. Press and hold the
9
key. The number 8 appears across the LCD screen.
3. Press
REDIAL/PROG
to confirm selection. Press
CLEAR
to exit.
Note:
The feature will not reset the country setting. It will maintain the user-defined
country setting.
Tones and alerts
To program local phone number
1. Press and hold
REDIAL/PROG
until the Program icon appears on the LCD screen.
2. Press
4
to enter the user phone number menu.
3. Press
REDIAL/PROG
.
3. Enter the local phone number.
4. Press
REDIAL/PROG
to save the number. Press
CLEAR
to exit.
Note:
If a number has already been programmed, use CLEAR to delete the old number
before entering the new number.
To program conferencing services number
1. Press and hold
REDIAL/PROG
until the Program icon appears on the LCD screen.
2. Press
5
to enter the Conference menu.
3. Press
REDIAL/PROG
.
4. Enter the phone number.
5. Press
REDIAL/PROG
to save the number. Press
CLEAR
to exit.
Note:
If a number has already been programmed, use CLEAR to delete the old number
before entering the new number.
To program service center number
1. Press and hold the
REDIAL/PROG
key until the Program icon appears on the LCD
screen.
2. Press
6
to enter the service center menu.
3. Press
REDIAL/PROG
.
4. Enter the number you want the
0
key to dial.
5. Press
REDIAL/PROG
to save the number. Press
CLEAR
to exit.
Note:
If a number has already been programmed, use CLEAR to delete the old number
before entering the new number.
To program country setting
1. Press and hold the
REDIAL/PROG
key until the Program icon appears on the LCD
screen.
2. Press
7
to enter the service center menu.
3. Press
REDIAL/PROG
.
4. Press the number key that corresponds with desired country.
1 = US/Canada/Mexico
4 = South Africa
2 = Europe CTR21
5 = Japan/Brazil
3 = Australia
5. Press
REDIAL/PROG
to save the selection. Press
CLEAR
to exit.
Tone/Alert
Description
Confirmation
Reject
A tone will play upon successful programming entry.
A tone will play if you attempt to do any of the following:
• enter an invalid programming entry
• use a speed dial key that has not been programmed
(One-Touch Conferencing or service center)
• enter a 45th digit when predialing
• enter a 17th digit for user phone number
• enter a 31st digit for speed dial key (One-Touch
Conferencing or service center)
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Maintenance
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Maintenance
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Caring for your Max EX
• Follow all warnings and instructions marked on your Max EX.
• Unplug base unit and conferencing pod from the wall outlet before cleaning.
• Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to
clean the outside of your conferencing pod or base unit and power supply.
Electrical considerations
• Use only the power adapter that comes with your conferencing phone.
Troubleshooting
If you are having trouble with your Max EX, it might be improperly set up or other
equipment might be malfunctioning. To begin, check for the following or consult the chart
on the next page:
• The Max EX base unit is plugged into the proper volt electrical outlet and its
power light is on.
• Make sure cables are securely connected.
• The equipment the other party is using is comparable in quality to your Max EX
conferencing phone and is working properly. While the Max EX works with speak-
erphones, cell phones, handsets or installed conferencing systems, the quality of the
conference will be impacted if the party you are conferencing with has poor
quality equipment.
Maintenance
!
If you hear
It could be that
No dial tone
Static or noise
Calls can come
in, but you can't
dial out.
Try this
Base unit is not
connected to telephone
jack.
You are not using an
analog phone line.
Connect the base unit to the
telephone jack using the
supplied telephone cable.
Check that you are using an
analog phone line. Consult your
IT department for help.
You have a bad
telephone connection.
You have a bad
telephone line.
The other party's room
is too noisy.
Place the call again to see if
another line provides a better
connection.
Plug a working phone into the
phone jack. If the line is still
noisy, call your telephone
company.
Ask the other party to turn off
noisy equipment.
The dialing mode (tone
or pulse) is set
incorrectly for your
service.
See page 10 for instructions
on changing the dialing mode.
Poor audio
The equipment on the
far end is of lesser quality.
The equipment should be upgraded.
Participants can try sitting closer
to equipment and eliminate
background noises.
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Appendix
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Appendix
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Appendix
DIMENSIONS (W x D x H)
Phone section: 10.5" x 10.5" x 3"
(26.7 cm x 26.7 cm x 7.6 cm)
Base unit: 4.25" x 5.5" x 2.5"
(10.8 cm x 14 cm x 6.4 cm)
WEIGHT
Phone section: 2.7 lb (1.2 kg)
Base unit: .6 lb (0.27 kg)
Shipping: 10 lb (4.5 kg)
ENVIRONMENTAL
Operating Temperature: 0–50° C
(32–122° F)
Storage temperature: 5–70° C
(41–158° F)
Operating Humidity: 15 to 80%
Storage humidity: 10 to 90%
POWER
Base unit:
Auto-adjusting power module;
100–240VAC; 50/60 Hz
TELEPHONE CONNECTION
Analog PBX or PSTN line
RJ-11C/CA11A, –12dBm nominal
KEYPAD
Alphanumeric standard keypad
LOUDSPEAKER VOLUME
90 dBspl A weighted @ 1 ft
Bandwidth: 200Hz - 3.3kHz
RECORD OUTPUT
Connector: 2.5 mm mono audio
jack
Impedance: <1000 ohm
Bandwidth: 200Hz–3.3kHz
Dynamic Range: 60dB
THD <.01%
ECHO CANCELLATION
Tail Time: 128 mS x 3
NOISE CANCELLATION
Dynamic noise cancellation
CERTIFICATIONS
FCC Part 15/ICES-003 Class A
FCC Part 68/IC CS-03
CE
UL, C-UL Certified
WARRANTY
2 Years
MODELS
910-158-015 Max EX
910-158-016 Max EX Euro
910-158-050 Max EX Expansion Kit
Specifications
Compliance
FCC Part 15/ICES-003 Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules and Industry Canada ICES-003.These limits are designed to
provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment.This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to correct the interference at his/her own expense.
Operation is subject to the following two conditions: (1) This device may not cause interference, and
(2) This device must accept any interference including interference that may cause undesired
operation of the device.
Changes or modifications not expressly approved by ClearOne Communications could void the user's
authority to operate the equipment.
FCC Part 68 Compliance
US:FBIMT01B910158015 Ringer Equivalence Number (REN): 0.1B(ac)
This equipment complies with Part 68 of FCC Rules and Technical Requirements for Telephone
Terminal Equipment published by ACTA. The marking on the base unit of this equipment contains,
among other information, the US number and ringer Equivalence Number (REN) for this equipment.
If requested, this information must be provided to your telephone company.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incom-
ing call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain
of the number of devices that may be connected to the line, as determined by the total RENs, contact
the telephone company to obtain the maximum RENs for the calling area.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. If advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide
advance notice for you to make the necessary modifications in order to maintain uninterrupted service.
Notice
A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 Rules and Requirements adopted by the ACTA. A compli-
ant telephone cord and modular plug is provided with this product. It is designed to be connected to
a compatible modular jack that is also compliant. See installation instructions for details.
If you experience problems with this equipment, contact ClearOne Communications, 1825 Research
Way, Salt Lake City, Utah 84119, or by phone at (801) 975-7200 for repair and warranty informa-
tion. If the trouble is causing harm to the telephone network, the telephone company may request you
remove the equipment from the network until the problem is resolved.
No user serviceable parts are contained in this product. If damage or malfunction occurs, contact
ClearOne Communications for instructions on its repair or return.
This equipment cannot be used on telephone company provided coin service. Connection to Party
Line Service is subject to state tariffs.
Product Return and Repair
1. Return to Seller if Purchased Through an Authorized Dealer
a. Proof of purchase date from reseller within warranty period must be provided by the end user.
b. Seller may, at its discretion, provide an immediate exchange or repair or may return the
unit to the Manufacturer for repair.
2. Return to Manufacturer
a. An RMA (return merchandise authorization) number must be issued to the end user from
ClearOne technical support.
b. The end user must return the product to ClearOne with proof of purchase (showing
purchase date) for a warranty claim, and display the RMA number on the outside of the
shipping package.
This warranty is void if:
A. The product has been damaged by negligence, accident, act of God, or mishandling, or has not
been operated in accordance with the procedures described in the operating and
technical instructions; or,
B. The product has been altered or repaired by other than the Manufacturer or an authorized service
representative of the Manufacturer; or,
C. Adaptations or accessories other than those manufactured or provided by the Manufacturer have
been made or attached to the product which, in the determination of the Manufacturer, shall have
affected the performance, safety or reliability of the product; or,
D. The product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MER-
CHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT.
MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID
BY THE END USER FOR THE PRODUCT. No person or entity authorized to assume any obligation
or other liability in connection with the products. No action, regardless of form, arising out of or
relating to the product or this warranty, may be brought by end user more than two (2) years after
the cause of action has accrued.
Manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or loss
of revenue or property, inconvenience, or interruption in operation experienced by the end user due to
a malfunction in the purchased product. No warranty service performed on any product shall extend
the applicable warranty period.
In case of unsatisfactory operation, the end user shall promptly notify the Manufacturer at the
address set forth below in writing, giving full particulars as to the defects or unsatisfactory operation.
Upon receipt of such notice, the Manufacturer will give instructions respecting the shipment of the
product, or such other matters as it elects to honor this warranty as above provided. This warranty
does not cover damage to the product during shipping and the Manufacturer assumes no
responsibility for such damage. All shipping costs shall be paid by the customer.
This warranty extends only to the original end user and is not assignable or transferable. This
warranty is governed by the laws of the State of Utah, without regard to the conflicts of interests
provisions thereof.
ClearOne Communications Inc.
1825 Research Way
Salt Lake City, Utah 84119
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Appendix
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Appendix
16
IC Compliance
IC: 1970A-158015
Ringer Equivalence Number (REN): 0.1B(ac)
Notice
The term "IC" before the certification/registration number signifies that Industry of Canada technical
specifications were met.
This certification means that the equipment meets certain telecommunications network protective
operational and safety requirements. The Department does not guarantee the equipment will operate
to the user's satisfaction.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to the line, as determined by the total RENs,
contact the telephone company to obtain the maximum RENs for the calling area.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. In some cases, the companies inside wiring associated with a single
line individual service may be extended by means of a certified connector assembly (telephone exten-
sion cord). The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility
designated by ClearOne Communications. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
European Compliance
This equipment has been approved in accordance with Council Directive 1999/5/EC "Radio
Equipment and Telecommunications Equipment"
See the enclosed Declaration of Conformity (DOC) that is enclosed with the equipment for full
details. Compliance of the equipment with the Directive is attested by the application of the CE mark
on the equipment.
Warranty
ClearOne Communications, Inc. (Manufacturer) warrants that this product is free of defects in both
materials and workmanship. Should any part of this product be defective, the Manufacturer agrees,
at its option, to:
• Repair or replace any defective part free of charge (except transportation charges) for a period
of two years from the date the end user is invoiced for the product, provided the end user returns
the product to ClearOne Communications or an authorized ClearOne dealer according to the
Product Return and Repair statement set forth below;
This warranty excludes assembled products not manufactured by the Manufacturer whether or not
they are incorporated in a Manufacturer product or sold under a Manufacturer part or model number.