Full Text Searchable PDF User Manual
CloudConnect
CloudConnect IP Phone User Guide
Version 2.00
CloudConnect reserves the right to revise this document
and make changes at any time and without the obligation
to notify any person and/or entity of such revisions and/
or changes. Product specifi cations contained in this
document are subject to change without notice. Some
features may require additional hardware and/or special
software.
© Copyright 2013, CloudConnect
All products and services mentioned are the trademarks,
service marks, registered marks or registered service
marks of their respective owners.
Table of Contents
Auto Attendant Prompt Maintenance (*28)
1
Call Block
2
Activation for Incoming Calls (*78)
Deactivation for Incoming Calls (*79)
List Announcement (*90)
Activation for Outgoing Calls (*92)
Deactivation for Outgoing Calls (*94)
Caller ID Block (*67)
Call Forward
3
All Calls (*55)
Forward Restore (*56)
Forward to List (*58)
Forward to Voice Mail (*57)
Call Park (*88)
4
Park Pick-Up (*89)
Call Pick-up (*44)
4
Call Record (*66)
4
Call Return (*69)
5
Call Transfer
5
Intercom (*01)
6
Last Number Redial (*61)
7
Voice Mail Check (*86)
8
Other Voice Mail Functions
9
Voice Mail Deposit (*99)
10
Feature List
11
Page 1
Auto Attendant Prompt Maintenance
Description:
Auto Attendant uses a 24/7 system to
transfer calls dialed by extension, name,
company directory or work group.
Dial:
*28, then hit the “Send” key.
System Response:
“Enter the auto attendant number.”
Dial:
The auto attendant number associated
with your system.
System Response:
The system identifies available choices.
Follow the system prompts.
Page 2
Call Block
Call Block Activation for Incoming Calls
Description:
The Call Block feature allows users to input phone numbers of callers from whom they
do not want to accept calls.
Dial:
*78 + 10 digit phone number, then hit the “Send” key.
System Response:
“Number blocked.”
Call Block Deactivation for Incoming Calls
Description:
This feature allows users to remove phone numbers from their blocked callers list.
Dial:
*79 + 10 digit phone number, then hit the “Send” key.
System Response:
“The number has been removed from your blocked numbers list.”
Call Block List Announcement
Description:
The system will announce the blocked numbers inputted by the user.
Dial:
*90, then hit the “Send” key.
System Response:
“The following is a list of your blocked numbers.”
(Responds with fi rst blocked number, if any.)
“Press 1 to play next blocked number.”
(Responds with next blocked number.)
Call Block Activation for Outgoing Calls
Description:
This Call Block feature allows users to restrict outgoing calls from any phone (e.g. a
lobby telephone).
Dial:
*92 + 10 digit phone number, then hit the “Send” key.
System Response:
“Number blocked.”
Call Block Deactivation for Outgoing Calls
Description:
This feature allows users to remove phone numbers from their list of blocked outgoing
numbers.
Dial:
*94 + 10 digit phone number, then hit the “Send” key.
System Response:
“The number has been removed from your blocked numbers list.”
Caller ID Block
Description:
Users can block their Caller ID information when making a call. As a result, the called
party will not see the user’s Calling ID when the call is made.
Dial:
*67 + 10 digit phone number you’re calling, then hit the “Send” key.
System Response:
No system prompts.
Page 3
Call Forward
Forward All Calls
Description:
Call Forwarding redirects an incoming call to a called party that would otherwise go
unanswered. All calls will be forwarded to a designated alternate number.
Dial:
*55 + Phone Number you want to forward all calls to, then hit the “Send” key.
System Response:
“Thank you.”
Forward Restore
Description:
Call Forward Restore resets the forwarding instructions to the original settings
configured in the system.
Dial:
*56 then hit the “Send” key.
System Response:
“Thank you.”
Forward to List
Description:
To use this feature, the user inputs a list of numbers the system will use to route calls.
Then, the system routes received calls to each number on the list sequentially until the
call is answered or the list is exhausted. The user’s extension will not ring when this
feature is activated.
Dial:
*58 then hit the “Send” key.
System Response:
“Thank you.”
Forward to Voice Mail
Description:
This feature redirects an incoming call to the user’s voice mail box.
Dial:
*57, then hit the “Send” key.
System Response:
“Thank you.”
Page 4
Call Park, Park Pick-Up, Call Pick-Up, Call Record
Call Park
Description:
A call hold feature that allows your telephone station to initiate other calls or services
while a call is parked. For example, this feature can work in conjunction with the “Call
Pick-Up” feature. A user can access a parked call from another telephone.
Dial:
*88 during a call to park the call.
System Response:
The system plays a prompt that assigns a parked call I.D.
Park Pick-Up
Description:
Park Pick-Up allows a user to retrieve a parked call by accessing a free line at any
phone and dialing the assigned feature code and Call Park I.D. that the system issued
when the call was originally parked. For example, if a user answers a call in his/her
office, then wants to have continue the discussion at a different location, the user can
“park” the call, note the Call Park I.D. number, move to the other location/phone, dial *89
and the Call Park I.D., and connect again to the parked caller.
Dial:
*89 + the Call Park I.D. in sequence to pick up a parked call.
System Response:
No system prompts.
Call Pick-Up
Description:
This feature allows the user to answer any phone ringing in the office without having to
physically answer the ringing phone. For example, if someone’s phone is ringing and
he or she is unavailable, a co-worker can answer the call from his or her own phone by
simply picking up the handset and dialing the feature code instead of having to walk to
the ringing phone to answer it.
Dial:
*44, then hit the “Send” key.
System Response:
No system prompts.
Call Record
Description:
This feature allows the user to record any initiated call. After dialing the feature code
in combination with an outgoing phone number, the entire phone conversation
is recorded once the call is answered. The recording terminates when the call is
disconnected. The user can listen to a playback of the call recording in the Customer
Service Portal.
The system also allows users to record calls automatically. Through the Customer
Service Portal, users may configure call record for incoming, outbound or all calls
associated with any extension.
Dial:
*66, the destination phone number, then hit the “Send” key.
System Response:
No system prompts.
Page 5
Call Return & Call Transfer
Call Return
Description:
This feature allows the user to call back the party
from the last call received.
Dial:
*69, then hit the “Send” key.
System Response:
No system prompts.
Call Transfer
Description:
This feature transfer a call to another party.
Dial:
During a call, press the TRANS soft key. The
active call is placed on hold.
(Press the BLIND soft key to transfer the call
without speaking to the second party.)
Place a call to the party to whom you want to
transfer the call.
After speaking with the second party, press the
TRANS soft key to complete the transfer.
Transfer may be cancelled during establishing by
pressing the CANCEL soft key. The original call is
resumed.
System Response:
No system prompts.
Page 6
Intercom
Description:
This feature allows users to make live
announcements to another internal party.
Dial:
*01, the destination extension and begin
speaking. If the dialed party is unavailable,
the call will be routed based on the
established routing parameters.
System Response:
No system prompts.
Page 7
Last Number Redial
Description:
A user can redial the number of the last
outgoing call without entering all the digits.
Dial:
*61, then hit the “Send” key.
System Response:
No system prompts.
Page 8
Voice Mail Check (from Desktop Phone)
Description:
Users can retrieve their voice mail
messages easily from their desktop phone.
Dial:
*86, then hit the “Send” key.
System Response:
“Enter your password,” then follow the
system prompts accordingly.
Page 9
Other Voice Mail Functions
To leave a message:
Dial the DID or extension, wait for the beep, press pound when done.
1-Listen 2-Re-Record 3- Delete 4-Send 9-Operator
To retrieve your messages, from the outside:
If outside the system: Dial your DID or extension from Auto Attendant
When you hear your greeting, press # (pound)
Enter Password
To retrieve your messages, from inside the system: Dial *86
1 – Listen to New messages
1
Replay
2
Save
3
Delete
4 Skip to next message
5 Date & Time info
6 Previous Menu
2 – Listen to Saved Messages
1
Replay
2
Save
3
Delete
4 Skip to next message
5 Date & Time info
6 Previous Menu
3 – Personal Options
1 Administrative Options
1- Change voice mail password
2- Email Notification - on or off
3- Message Envelope - on or off
9-
Previous
Menu
2 Personal Greetings
1- Record Personal Greetings
1-Listen,
2-Save,
3-ReRecord,
4-Delete
2- Change to Default Personal Greeting
3- Record your name, also used in Auto Attendant Directory
1-Listen,
2-Save,
3-ReRecord,
4-Delete
9-
Previous
Menu
9 Previous Menu
9 – Disconnect
Page 10
Voice Mail Deposit
Description:
The user can go directly to voice mail to
leave a message for a person. With this
feature, the called party’s phone will not
ring.
Dial:
*99 + extension, then hit the “Send” key.
System Response:
You will hear the dialed party’s voice mail
greeting.
Page 11
Feature List
Auto Attendant
Call Blocking
Call Forwarding
Call Hold
Call Pickup
Call Pickup
Call Return
Call Transfer
Call Transfer
Call Waiting
Caller I.D.
Calling I.D.
Consultation Hold
Customer Portal
Do Not Disturb
Extension Dialing
Follow Me Services (Normal, No
Answer, Busy)
Hunt Groups
Intercom (station-to-station)
Last Number Redial
Message Waiting Indicator
Music on Hold (Global or individual
extensions)
Off-Premise Extension (OPX)
Remote Call Forward
Ring group with call queue
Shared Line Appearance
Simultaneous Ringing
Speed Dial
Speed Dialing
Three-Way Calling
Time of Day Forwarding
Video Phone
Virtual Numbers
Voice Mail
Voice Mail to Email
For more information, contact:
CloudConnect
202 E. Earll Drive, Suite 140, Phoenix, Arizona 85012, USA
Tel: +1-602-788-6100, Fax: +1-602-279-8933
Copyright 2013, CloudConnect. All Rights Reserved. Specifications subject to change without notice.