PDF User Manual

USER MANUAL

    Cleo Electro Shower 1/2 ways

for shower and bath

Item no: 9018870

2

2

Content

Notice 

  3

Cleo Electro Shower for shower application (with temperature sensor) 

  4

Cleo Electro Shower for bath application (with temperature- and water 

fl

ow sensor)  

  10

Disclaimer
This manual was created with great care.

Cleopatra B.V. 

shall not be liable for technical or typographical errors and reserves the right to make changes to 

the product and/or the instructions at any time without notice.

Cleopatra B.V. 

is not liable or responsible for direct or indirect damages, which is in connection with the 

installation or operation of this product.

3

The user manual must be given to the user.
Please read this user manual carefully before using the system and keep in a safe place for future 
reference.
To reduce the risk of injuries, scalding and electrical shock, the safety precautions below must be instal-
led and followed

Use soft cloth, soapy solution and water for regular care. Wipe with a dry cloth.
Avoid the use of abrasives or solvents, which damage the surface.
Damage caused by inappropriate treatment by the user, is not covered by our guarantee.

Malfunctions, Possible cause, Solution

The device is not working. 

Start Diagnostic. Check that:

−

The control unit is connected to the mains

−

There is no power supply failure

−

The electric plug inside the control unit is well connected 

No water 

fl

 ow when activated. Check that:

−

Your faucet is connected to the water supply

−

Both angle valves are fully opened

−

Check another faucet in the house if water is running

−

The water supply hoses are not bent or twisted

−

The supply hoses might be soiled 

−

The control unit is connected to the mains 

Minimal water 

fl

 ow. Check that:

−

Both angle valves are fully opened

−

The water supply hoses are not bent or twisted 

−

The supply hoses might be soiled 

Continuous water 

fl

 ow

−

Press the ON/OFF button 

−

Close angle valve or main valve

−

After a few minutes, open again. It’s still a continuous water 

fl

 ow, close 

valve and contact your installer. 

Risk of injury

This device is not intended for use by persons with different or reduced physical, sensory, or mental 
abilities, or who lack experience or knowledge, unless they are under the supervision of or receive 
training for the use of the device by a person responsible for their safety. 

CONTINUOUSLY TURNING THE CONTROL WHEEL IN THE CLOCKWISE DIRECTION MAY 
OVERRIDE THE PRE-SET MAXIMUM TEMPERATURE, RESULTING IN A RISK OF SCALDING.

If the power cord gets damaged, it must be replaced by the manufacturer, its authorized service agent or 
quali

fi

 ed personnel to avoid danger. Never operate the device with a damaged cable or plug! Do not 

pull on the power cable as this could cause damage to the cable and cause electric shock.

Notice

4

− Changing water fl ow
− Switching hand 

<>

 head shower

− ON / OFF
− Changing water temperature

Explanation of the knobs

for shower application 

(with temperature sensor)

Functions knob 2

Functions knob 1

5

Basic functions

Water ON

Changing water temperature

Changing water 

fl

ow

Water OFF

Press 1 × 

knob 1: Water ON 

Turn

 knob 1 when water ON: Change 

temperature according LED color ring.

(blue = cold, red = hot)

Turn

 knob 2 when water ON: 

Change water 

fl

 ow

Press 1 × 

knob 1: Water OFF

Saving Quick Access

Saving Quick Access 

(factory setting)

Press 1 × 

knob 1:

Water ON 

by 36° Celsius and 80 % 

water 

fl

 ow

Press 2 × 

knob 1 

brie

fl

y: 

Water ON by 37° Celsius 

and 80 % water 

fl

 ow

Press  3  × 

knob  1 

brie

fl

y:

Water  ON  by  38°  Celsius 

and 80 % water 

fl

 ow

Changing water temperature: 

turn

 knob 1

Changing water 

fl

 ow: 

turn

 knob 2

Press & hold

 knob 1 until LED color ring is 

fl

 ashing PURPLE. Release knob immediately 

Flashing 2 × PURPLE: Water OFF, setting is saved. 

Quick Access 1

Quick Access 1

Quick Access 2

Quick Access 2

Quick Access 3

Quick Access 3

Press 1 × 

knob 1, water 

ON like Quick Access 1

Press 2 × 

knob 1 

brie

fl

y,

 water ON like Quick Access 2

Press 3 × 

knob 1, 

brie

fl

y,

water ON like Quick Access 

3

6

Diverting 

(head shower / hand shower)

Diagnostic

Press & hold

 knob 1 until LED color ring is   

flashing ORANGE. Release knob 

immediately. Start Diagnostic:

Water fl ows:

− Device is broken, contact Support Center.

No warm water is fl owing: 

−

Check the hot water supply line

−

Is hot water supply line open?

−

Is hot water system activated?

−

Is mesh 

fi

 lter ok?

−

Are cold and warm water supply lines  

correctly connected? 

Press 1 ×

 knob 1: Water ON

Press 1 × 

knob 2: Diverting 

between hand shower 

<>

 head 

shower

Activating the cleaning mode

Press & hold 

knob 1 until LED color ring is 

fl

ashing GREEN. Release knob immediately.

Press & hold 

knob 1 until LED color ring 

GREEN goes out or wait 45 seconds 

(automatic reactivation).

Deactivate Interface

1. LED color ring is illuminating RED: 

Check if hot water 

fl

ows.

2. LED color ring is illuminating GREEN:
Check if NO water fl ows.

Reactivate Interface

Scalding protection

Turning 

knob 1: Changing temperature.

From 

≥

38° C temperature increase in smaller 

increments (more wheel turns).

3. LED color ring is illuminating BLUE: 

Check if cold water 

fl

ows.

No cold water is fl owing: 

− Check cold water supply line
− Is cold water stop valve opened?
− Is mesh fi lter ok?
− Are cold and warm water supply lines

correctly connected?

Diagnostic completed:

Flashing 2 × ORANGE: 

Diagnostic successfully completed.

Flashing 3 × ORANGE: 

Malfunction of the temperature sensors. 

Contact Support Center.

7

* Special function must be activated

Press & hold 

knob 1 until LED color ring is fl as-

hing BLUE. Release knob immediately.

Flashing 2 × BLUE: Factory setting restored.

Troubleshooting if LED color ring is NOT 
 illuminating:

Please check the cable connection between 
TLC Controller and Interface. If you were  
unable to resolve the issue, please contact 
Support Center.

Special functions

Changing between activation / locking device 

press & hold

 knob 1 until LED color ring is 

 fl ashing TURQUOISE. 
Release knob immediately.

Press & hold

 knob 1 until LED color ring is 

fl ashing TURQUOISE. 
Release knob  immediately.

Flashing 1 × TURQUOISE: 
Special functions activated

Flashing 2 × TURQUOISE: 
Special functions locked

Press & hold

 knob 1 until LED color ring is 

 fl ashing TURQUOISE. 
Release knob immediately.

Flashing RED: Flushing with hot water

Stop disinfection

Run disinfection

Press 1 × 

knob 1 or wait 5 minutes 

(automatic stop)

Thermal disinfection *

ATTENTION: RISK OF SCALDING!

Factory setting *

Functions are depending on the controller used.

8

press Remote Wheel 1 ×

menu

pop up or diverting *

cleaning mode

diagnostic

hot water

pink fl ashes continuously

2 × flashes: connection OK!

4 × flashes: Malfunction flow sensor

special functions

thermal disinfection

thermal disinfection f

or 5 minutes

factory settings

2 × fl ashes: factory settings r

eset

special functions

2 × fl ashes: special functions l

ocked

1 × fl ashes: special functions unlocked

3 × flashes: Malfunction temp. sensor

2 × flashes: OK!

no water

cleaning mode for 45 seconds

pop up opens / closes or diverting outlets

cold water

Remote Wheel *

temperature limitations *

turn to select max. t

emperature

press 1 × to store max. temperature

2 × flashes: settings stored

press and hold for 10 seconds

release

release

release

release

release

release

special functions

locked

press and hold until 

colour change,

then release

special functions

unlocked

release

release

release

* not in every controller version available

Operation overview 

9

press Remote Wheel 1 ×

menu

pop up or diverting *

cleaning mode

diagnostic

hot water

pink flashes continuously

2 × fl ashes: connection OK!

4 × fl ashes: Malfunction fl ow sensor

special functions

thermal disinfection

thermal disinfection for 5 minutes

factory settings

2 × flashes: factory settings reset

special functions

2 × flashes: special functions locked

1 × flashes: special functions unlocked

3 × fl ashes: Malfunction temp. sensor

2 × fl ashes: OK!

no water

cleaning mode for 45 seconds

pop up opens / closes or diverting outlets

cold water

Remote Wheel *

temperature limitations *

turn to select max. temperature

press 1 × to store max. temperature

2 × fl ashes: settings stored

press and hold for 10 seconds

release

release

release

release

release

release

special functions

locked

press and hold until

colour change,

then release

special functions

unlocked

release

release

release

* not in every controller version available

Operation overview TLC

10

for bath application

(with temperature- and water fl ow sensor)

− Changing water fl ow
− Switching tub 

<>

 hand-/ head shower

− ON / OFF
− Changing water temperature

Explanation of the knobs

Functions knob 2

Functions knob 1

11

Start tub fi lling measuerment (10 liters of water will be fi lled in automatically)

Fill in desired water quantity

Press & hold 

knob 1 until LED color ring is fl ashing PURPLE. Release knob immediately. 

Flashing 2 × PURPLE: Water OFF, setting is saved (average temperature, water fl ow and fi lling 
quantity which was last set)

Turn

 knob 1: Change water temperature

Turn

 knob 2: Change water fl ow

Basic functions

Water ON

Changing water temperature

Changing water fl ow

Water OFF

Press 1 × 

knob 1: Water ON 

Turn

 knob 1 when water ON: Change 

temperature according LED color ring.
(blue = cold, red = hot)

Turn

 knob 2 when water ON: Change 

water fl ow

Press 1 × 

knob 1: Water OFF

Quick Access for bath 

(factory setting)

Press 1 × 

knob 1:

Water ON by 36° Celsius an 
100 % water fl ow

Press 2 × 

knob 1 

briefl y: 

Water ON by 37° Celsius and 
100 % water fl ow

Press 3 × 

knob 1 

briefl y:

Water ON by 38° Celsius and 
100 % water fl ow

Quick Access 1

Quick Access 2

Quick Access 3

Saving Quick Access

Press 1 × 

knob 1, water ON 

like Quick Access 1

Press 2 × 

knob 1 

briefl y,

 water ON like Quick Access 2

Press 3 × 

knob 1, 

briefl y,

water ON like Quick Access 3

Quick Access 1

Quick Access 2

Quick Access 3

12

Scalding protection

Turning

 knob 1: Changing temperature. 

From 

≥ 

38° C temperature increase in smaller

increments (more wheel turns).

Reset Quick Access 

(Special function must be activated)

Press 1 ×

 knob 1, 

water ON like Quick Access 1

Press & hold 

knob 1 until LED color ring is fl ashing DARK BLUE. Release knob immediately.

Flashing 2 × DARK BLUE: Water OFF, reset settings. (fi lling quantity is deactivated, temperature 
and water fl ow like factory setting)

Press 2 × 

knob 1 

briefl y, 

water ON like Quick Access 2

Press 3 × 

knob 1 

briefl y, 

water ON like Quick Access 3

Diverting 

(tub / head-/ hand shower)

Press & hold 

knob 1 until LED color ring is 

fl ashing LIGHT BLUE. Release knob 

immediately. Pop up open or close.

Pop up open / close

Press 1 ×

 knob 1: Water ON

Press

 knob 2 

briefl y:

Diverting tub 

<>

 hand and head shower

Quick Access 1

Quick Access 2

Quick Access 3

Activating the cleaning mode

Press & hold

 knob 1 until LED color ring is

fl ashing GREEN. Release knob immediately.

Press & hold

 knob 1 until LED color ring 

GREEN goes out or wait 45 seconds. 
(automatic reactivation)

Deactivate Interface

Reactivate Interface

Diagnose

1. LED color ring is illuminating RED:
Check if hot water fl ows.

Press & hold

 knob 1 until LED color ring is 

fl ashing ORANGE. Release knob immediately. 
Start Diagnostic:

No warm water is fl owing: 

− Check the hot water supply line
− Is hot water supply line open?
− Is hot water system activated?
− Is mesh fi lter ok?
− Are cold and warm water supply lines

 correctly connected?

13

2. LED color ring is illuminating GREEN:
Check if NO water fl ows.

3. LED color ring is illuminating BLUE:
Check if cold water fl ows.

Water fl ows:

− Device is broken, contact Support Center.

No cold water is fl owing: 

− Check cold water supply line
− Is cold water stop valve opened?
− Is mesh fi lter ok?
− Are cold and warm water supply lines

correctly connected?

Diagnostic completed:
Flashing 2 × ORANGE: 
Diagnostic successfully completed.

Flashing 3 × ORANGE: 
Malfunction of the temperature sensors. 
Contact Support Center.

Flashing 4 × ORANGE: 
Malfunction of the fl ow rate sensors. 
Contact Support Center.

Troubleshooting if LED color ring is NOT 
 illuminating:

Please check the cable connection between 
TLC Controller and Interface. If you were  
unable to resolve the issue, please contact 
Support Center.

Special functions

Changing between activation / locking device 

press & hold

 knob 1 until LED color ring is 

 fl ashing TURQUOISE. Release knob immedia-
tely.

Press & hold

 knob 1 until LED color ring is 

fl ashing TURQUOISE. Release knob 
 immediately.

Flashing 1 × TURQUOISE: 
Special functions activated

Flashing 2 × TURQUOISE: 
Special functions locked

Press & hold

 knob 1 until LED color ring is 

 fl ashing TURQUOISE. Release knob 
immediately.

Flashing RED: Flushing with hot water

Stop disinfection

Run disinfection

Press 1 × 

knob 1 or wait 5 minutes 

(automatic stop)

Thermal disinfection *

ATTENTION: RISK OF SCALDING!

Press & hold 

knob 1 until LED color ring is 

fl ashing BLUE. Release knob immediately.

Flashing 2 × BLUE: Factory setting restored.

Functions are depending on the TwinLevel controller used.

Factory setting *

* Special function must be activated

14

press Remote Wheel 1 ×

menu

pop up or diverting *

cleaning mode

diagnostic

hot water

pink fl ashes continuously

2 × flashes: connection OK!

4 × flashes: Malfunction flow sensor

special functions

thermal disinfection

thermal disinfection for 5 minutes

factory settings

2 × fl ashes: factory settings reset

special functions

2 × fl ashes: special functions locked

1 × fl ashes: special functions unlocked

3 × flashes: Malfunction temp. sensor

2 × flashes: OK!

no water

cleaning mode for 45 seconds

pop up opens / closes or diverting outlets

cold water

Remote Wheel *

temperature limitations *

turn to select max. temperature

press 1 × to store max. temperature

2 × flashes: settings stored

press and hold for 10 seconds

release

release

release

release

release

release

special functions

locked

press and hold until 

colour change,

then release

special functions

unlocked

release

release

release

* not in every controller version available

Operation overview TLC

15

press Remote Wheel 1 ×

menu

pop up or diverting *

cleaning mode

diagnostic

hot water

pink flashes continuously

2 × fl ashes: connection OK!

4 × fl ashes: Malfunction fl ow sensor

special functions

thermal disinfection

thermal disinfection for 5 minutes

factory settings

2 × flashes: factory settings reset

special functions

2 × flashes: special functions locked

1 × flashes: special functions unlocked

3 × fl ashes: Malfunction temp. sensor

2 × fl ashes: OK!

no water

cleaning mode for 45 seconds

pop up opens / closes or diverting outlets

cold water

Remote Wheel *

temperature limitations *

turn to select max. temperature

press 1 × to store max. temperature

2 × fl ashes: settings stored

press and hold for 10 seconds

release

release

release

release

release

release

special functions

locked

press and hold until

colour change,

then release

special functions

unlocked

release

release

release

* not in every controller version available

Operation overview TLC

Wij behouden het recht voor en om technische veranderingen en printing-gerelateerde kleurafwijkingen aan te passen.  

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 Cleopatra B.V. Oostzijde 295, 1508 EN Zaandam 

T: +31-75-6478200, info@cleopatra.nl, www.cleopatra.nl