PDF User Manual

KEYS

KEY DESCRIPTION

Options key

 – Accesses options to customize 

your phone. 

Callers key

 – Accesses listing of up to 200 

received and originated calls. Also provides 

 

Conference key

 – Used to imitate multi-party 

conference connections. 

Transfer key

 – Provides ability to transfer live 

calls. 

Line/Call Appearance key

 – Connects you to 

a line or call. The Aastra 6731i IP phone sup-

ports up to 4 line keys. 

Speaker key

 – Activates handsfree for making 

and receiving calls without lifting the hand-

set. 

Hold key

 – Places an active call on hold. To 

retrieve a held call, press the call appearance 

 

Redial key

 – Redials up to 100 previously 

dialed numbers. Pressing the Redial key twice 

simultaneously redials the last dialed number.

Goodbye key 

– Ends an active call or sends 

an incoming call directly to voicemail. 

Volume control key

 – Adjusts the volume for 

the handset, headset, ringer, and handsfree 

speaker. 

Mute key

 – Mutes the microphone so that 

your caller cannot hear you (the light indica-

 

Navigation keys

 – Press UP or DOWN to view status of text 

messages on the LCD display and scroll through menu selec-

tions. Press the LEFT and RIGHT 

call appearances. 

FOR YOUR REFERENCE

Your phone number
Your extension
Code to dial an external number
Access your phone settings online
Conferencing phone number
Conferencing moderator code
Conferencing participant code
Conferencing moderator web access
Remote access to call fwd number
Remote access to call forwarding PIN
Your administrator
You administrator’s phone number

BASIC PHONE FEATURES

Make a Call

1. Lift the Handset, press a Line Appearance key or 

     Handsfree key.

2. Dial the number from the keypad. 

Answering a Call

For handsfree operation, press the Handsfree key or line/call 

appearance button for the incoming call. 

Redial

Press the Redial key to call a recently dialed number. 

Ending Calls

To end a call replace the handset, or press either the Goodbye 

or Hang-up key. 

Aastra 6731i

PROGRAMMABLE FUNCTION KEYS 

8 programmable keys on the 6731i IP Phone

Options

Callers

Conf.

Transfer

Line 1

Speaker

Hold

Redial

Goodbye

Mute

Aastra 6731i

Quick Reference Guide

 

Call Hold

1. To put a call on hold, press the Hold Key.

2. To retrieve the call, press the Hold Key again or press the 

Resume Key.

Call Transfer

Call Transfer – Directly to Voicemail

1. Press Xfer key – this places the current call on hold.

1. Press Xfer key – this places the current call on hold.

2. Dial the assigned Voicemail trigger digit plus the extension 

number of the person you want to transfer the call to.

3. Press the Xfer key again.

2. Dial the number of the person you want to transfer the 

call to.

3. To 

Blind Transfer

 without notification, simply press the 

Xfer key again.

4. For Warm transfer to announce the call to the dialed

party, stay on the line until the called party answers, 

state who is calling and then hit the Xfer key again.

Call Waiting

2. Toggle between the calls by placing the current call on 

hold and retrieving the other call.

3 Way Conferencing

1. When in a regular call, press the Conference key.

2. Dial the person you want to join you call.

3. Once this person has answered press the Conference key 

again to set up the three way call.

Voicemail

When you have one or more unheard voice messages wait-

corner.

• To access voicemail: Press *99 or press the Messages or 

Voicemail key if you have one.

• To listen to your voice messages: Press 1

• To listen to your other messages: Press 11

• To save a message: Press 2

• To delete a message: Press 3

• To change your mailbox settings: Press 4

• To go back to previous menu: Press *

You may also access your voicemail visually using CommPortal

Call Forwarding

-

ing: Immediate, Busy, and No Answer. To enable and disable 

call forwarding, go to the Call Manager tab in CommPortal. To 

enable call forwarding using the phone, dial the access code 

for the type of call forwarding you want to enable followed by 

the number you wish to forward calls to. To disable call foward-

ing, dial the deactivation code for that type of call forwarding.

COMMON ACCESS CODES

Voicemail

*99

Call Forward Activation

*72

Cancel Call Forward 

*73

Caller ID Block (per call)

*67

Call Return

*69

Cancel Call Return

*89

ADVANCED CALL HANDLING

Aastra 6731i

CommPortal gives you a powerful and easy to use Web inter-

face to your phone settings.

Logging In:

1. Go to https://myphone.ptldme.fpviper.com

2. Enter your phone number

3. Enter your password

Dashboard Page

The dashboard displays 

new voice messages, recent 

received and missed calls, 

contacts, and settings you have 

applied to your phone.

Messages & Calls

• The Messages tab displays 

new and saved voice messages. Play, delete, or market as 

heard/unheard.

• Missed Calls, Dialed Calls, and Received Calls show you all 

your recent called activity.

Call Manager

• The Summary tab of Call Manager provides a description of 

what will happen to your incoming calls.

• The other tabs allow you to change the settings of your call 

coverage, including Call Forwarding, Do Not Disturb, and 

FindMe/ FollowMe.

Change Password

1. Go to Settings page

2. Enter your new password in Password box

4. Click Change Password

1. Select the Settings page in CommPortal.

2. Select the Phones tab.

COMMPORTAL