Full Text Searchable PDF User Manual
ORION IV
Installation Guide
TM
Orion Installation Guide
2
This equipment complies with FCC Part 15 and Part 68 requirements.
Copyright © 2008 4Access Communications Company. All rights reserved.
No part of this publication may be copied, distributed, stored, translated, or transmitted, in any
form or by any means without the prior written consent of 4Access Communications Company.
Orion, 4Access, and the 4Access logos are registered trademark of 4Access Communication. All
other trademarks appearing in this guide are the property of their respective holders.
P/N: 4A-4204-2
Revision Date: 08/08/2008
Printed in China
Orion Installation Guide
3
Table of Contents
Unpack and Check Contents __________________________________________________ 4
Setting up the Printers _______________________________________________________ 4
Loading Paper ____________________________________________________________________ 4
Loading the Void Printer Cartridge ____________________________________________________ 5
Connecting the Terminal _____________________________________________________ 6
Connecting to an Ethernet Network____________________________________________________ 6
Connecting the Phone Line __________________________________________________________ 7
Connecting Additional Equipment ____________________________________________________ 7
Connecting the Power Cord__________________________________________________________ 7
Configuring the Terminal ____________________________________________________ 8
Setting the LCD Contrast ___________________________________________________________ 8
Setting the Date and Time ___________________________________________________________ 8
Setting Up a Static IP Address (OPTIONAL) ____________________________________________ 9
Performing an IP Diagnostics Test (OPTIONAL)_________________________________________ 9
Troubleshooting and Maintenance ____________________________________________ 10
Cleaning of Check Track ___________________________________________________________ 10
Clearing Check Jams ______________________________________________________________ 11
Trouble Shooting _________________________________________________________________ 12
Specifications______________________________________________________________ 13
Power __________________________________________________________________________ 13
Environment ____________________________________________________________________ 13
Orion Installation Guide
4
Unpack and Check Contents
The Orion terminal is a state of the art transaction terminal for all non-cash payment methods. To
start, unpack the unit and inspect for shipping damage. Remove the desiccant pack from the
upper paper roll compartment and remove the protective film from the LCD screen. Check that
the following items are included:
Power supply including power cord (P/N 4A-4010)
Phone cord (P/N 4A-4243)
Roll of thermal paper (P/N 4A-4022)
Inkjet cartridge (P/N 4A-4130)
If any of these items is missing, contact your service provider. Do not use a damaged
terminal.
!
Caution:
Place the terminal in a location that is convenient to both the purchaser and the
cashier, and on a hard surface that allows adequate ventilation. Avoid areas with excessive heat
or dust, oil or moisture, direct sunlight, devices that radiate heat, and devices that cause
excessive electrical noise and/or magnetic fields such as air conditioners, fans, electric motors,
neon signs, or high-frequency security devices.
Warning:
Do not use this product near water, including a bathtub, wash basin, sink, tub, or
pool.
Setting up the Printers
Loading Paper
The printer has been designed to eliminate feeding and jamming problems. No spindle or
threading of the paper through a mechanism is required. Use the following procedure to load
paper into the Orion receipt printer:
Use only single-ply thermal-sensitive roll paper that is 2-¼ inch wide and up to 85 feet in length,
like the roll included with the terminal. Additional roles are available from office supply stores.
1.
Lift the cover under the thumb rest as shown below. The door will snap open. (FIGURE
1)
2.
Unravel a few inches of the paper roll.
3.
Place the roll into the pocket oriented so the paper feeds from underneath the roll as
shown below. (FIGURE 2)
4.
Pull the end of the paper towards the keypad and close the cover by pressing in the
middle of the lid until it snaps shut. Be sure the door is fully closed and not partially open
on one side.
5.
Tear off the excess paper by pulling it down and at a slight angle.
FIGURE 1
FIGURE 2
Orion Installation Guide
5
!
Caution:
After heavy use it is recommended you allow 2-3 minutes of cooling before opening
the cover.
Loading the Void Printer Cartridge
The terminal uses an inkjet cartridge to print any message up to seventeen characters long onto
each processed check. The default cancellation messages are “
ACH PROCESSED
” or “
VOID
VOID VOID
”. The inkjet cartridge is an HP inkjet print cartridge # hp c6602a available at most
office supply stores.
To access the cartridge, follow these steps:
1.
Remove the new printer cartridge from its packaging, taking care to remove the small
plastic film strip on the face of the cartridge.
2.
Turn the unit upside down or on its side. Remove the printer door by squeezing the
release tabs and lifting, as shown below. (FIGURE 3)
3.
Important:
Orient the printer cartridge tab to the same side as the printer door cable, as
shown below. The print head should be facing away from the cable. (FIGURE 4).
4.
Toe the print head end of the cartridge into the printer door pocket, and rotate inward until
it clicks into place.
5.
Snap the printer door back into the housing.
The lifespan of the printer cartridge is typically a few years, but can vary based on the number of
checks a merchant processes. It will start to print very light when the ink is running out or the
cartridge is drying up.
!
Caution:
The unit must not be operated with the inkjet printer door open.
Cable
Tab
Head
FIGURE 3
FIGURE 4
Orion Installation Guide
6
Connecting the Terminal
The terminal easily connects to certified peripherals, USB devices, an analog phone line, and an
Ethernet network. The back of the unit is equipped with two serial ports (COM1 and COM2), two
phone line ports, two USB ports, and an Ethernet network port. The figure below illustrates one
common configuration.
Warning:
Connect all cables and peripherals before connecting power to the terminal.
Connecting to an Ethernet Network
The terminal can easily connect to your network using a standard RJ-45 CAT5 Ethernet cable.
This type of cable is available at most office and computer supply stores.
1.
Connect a CAT5 cable to the
Ethernet port on the terminal, as
shown. (FIGURE 6)
2.
Connect the other end of the
cable to a local network that
provides IP addresses through a
DHCP server. (Note: Static IP
addresses are supported, but
must be set up in a terminal file
or manually entered into the
terminal as described below.)
3.
Once the other connections are
made and the unit powers up,
the green light will illuminate.
The yellow light will indicate
when data is being transmitted.
Phone
Wall Jack
Network
Wall Jack
Pin Pad
FIGURE 5
FIGURE 6
Orion Installation Guide
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Connecting the Phone Line
The terminal is equipped with an internal modem and is easily connected by phone line using a
standard RJ-11 phone cable. This type of cable is included with the terminal. It is also available at
most office and computer supply stores.
1.
If you are using a dial-up
connection, insert the
telephone cable into a
dedicated analog telephone
outlet. Connect the other
end of the telephone cable
into a line port on the back
of the Orion as shown in the
figure. (FIGURE 7)
2.
Ensure that the cable
latches are fully inserted
and firmly locked into the
jacks on both the Orion
terminal and the wall plate.
!
Caution:
The terminal’s communications will not work properly using a digital phone system.
Use a standard analog phone line.
Connecting Additional Equipment
Fingerprint readers, barcode scanners, PIN pads, USB cameras, and other “PC devices” can be
connected to the ports, however, contact your sales representative for a complete list of
supported peripherals. See additional precautions in the Specifications section below.
Connecting the Power Cord
The terminal and the external power supply incorporate automatic protection features to enhance
reliability. The connector to the terminal itself snaps robustly into place to avoid accidental
disconnection.
Warning:
Connect all cables and peripherals before connecting power to the terminal.
1.
Assemble the power cord to the power
supply block.
2.
View the terminal from the rear.
3.
Align the power supply locking
connector with the far-left connector,
bearing this icon:
(FIGURE 8)
4.
Insert the connector with the flat edge
facing downward as shown. Note: To
remove, pull back the sliding sleeve.
5.
Plug the power cord into a grounded
110V AC standard wall outlet.
6.
When the terminal is powered, it will run
through a self-check for 35-45 seconds.
FIGURE 7
FIGURE 8
Orion Installation Guide
8
Configuring the Terminal
Setting the LCD Contrast
The LCD brightness and contrast can be adjusted by pressing the following keys at the SAME
time:
* and Enter: Increase Brightness
* and Alpha: Decrease Brightness
* and Clear: Increase Contrast
* and Back: Decrease Contrast
Setting the Date and Time
It is important to ensure the correct time and date are set on the terminal prior to its use. To view
or update the current time and date settings please follow these instructions:
Prompt
Action
Select Transaction Type
Press
.
Key-In Password and Press Enter
Key the manager password (1234) and press
.
Select Utility
Select
Configuration
Configuration
Select
Set Date/Time
Configuration
Date/Time
Select
Set Date/Time Manually
to set the date and time
Configuration
Set Date/Time Manually
Timezone
Select the time zone by pressing the appropriate key:
1. Eastern
2. Central
3. Mountain
4. Pacific
Configuration
Set Date/Time Manually
Current Date:
01/08/2008
Key in the correct date using mm/dd/yyyy format and press
.
This date will display at the bottom of the screen.
Configuration
Set Date/Time Manually
Current Time:
09:38
Key the correct time in hh:mm format and press
.
NOTE:
Time is entered as AM/PM but displays and prints on
receipts as 24-hour military time.
Orion Installation Guide
9
Configuration
Set Date/Time Manually
Current AM/PM:
AM
Select AM or PM by pressing the appropriate key:
1. AM
2. PM
Date and time are updated and terminal will reboot to save the
change. The terminal will then return to the idle screen:
Select Transaction Type
Setting Up a Static IP Address (OPTIONAL)
1.
Press
0
from the main menu and enter terminal’s password.
2.
Select
Configuration.
3.
Select
Configure Terminal.
4.
Select
Global Configuration.
5.
Select
Ethernet Configuration.
6.
Select
DHCP
setting and change value to
NO.
7.
Now select each static IP parameter including IP address, Subnet, Gateway and
DNS address and input the static values. (Note: Press
1
then the
ALPHA
key
three times to create a period between values.)
8.
Press the
CLEAR
key and choose
YES
to save your entries.
9.
Choose
YES
to restart the terminal and save your entries.
Performing an IP Diagnostics Test (OPTIONAL)
You can run an IP Diagnostics test at any time to determine if Ethernet connectivity has
been established.
1.
Press
0
from the main menu and enter terminal’s password.
2.
Select
IP Diagnostics
.
The display will indicate whether the terminal is set for DHCP or static IP address
assignment. The terminal will then attempt to connect to the gateway/router, and if
successful will attempt to connect to various programmed host servers via IP. Each
entry will indicate a successful or failed connection attempt.
Orion Installation Guide
10
Troubleshooting and Maintenance
The terminal is designed and manufactured for a lifetime of reliable trouble-free operation.
Depending on the environment and the condition of the checks being processed interruptions to
service can occur. Below are maintenance recommendations and trouble shooting tips.
Warning:
No repairs may be performed by the user. Do not disassemble the terminal or
its power supply. Destruction of the tamper-proof labels will void any warranty.
Cleaning of Check Track
The check track in the terminal should be cleaned periodically to assure proper check scanning.
Follow these steps:
1.
Unscrew all four side door fasteners counterclockwise until they release. (FIGURE 9)
2.
Gently open the side door to access the inner areas.
3.
Moisten a clean dry cotton swab, ball, or pad with 70% isopropyl rubbing alcohol.
Disposable cleaning pads can be purchased at most office supply stores.
4.
Clean any debris from the glass of the scanner and the head of the check reader.
(FIGURE 10) Optional: If device is transporting check unusually or inconsistently, then
also clean the contact balls and the sensors.
5.
Allow to dry; then close the side door. Checks will not read correctly if the door is not
securely fastened.
6.
Push in and turn clockwise each side door fastener until secure. Screw in completely, but
do not over tighten.
!
Caution:
Never use paint thinner, ketone-based solvents, or trichloroethylene to clean any part
of the terminal as they may cause the components to deteriorate.
Picture 1: Unscrew
1
2
4
3
FIGURE 9
Orion Installation Guide
11
Clearing Check Jams
Although designed for extremely reliable check handling, a
badly worn check may occasionally become stuck in the
scanning path. The check may easily be cleared by pulling the
check from the slot in the rear as shown. (FIGURE 11)
1.
Use thumb to grab check.
2.
Pull check from the back of the unit, being careful not
to rip the check, so it may be re-scanned.
3.
Press the
CLEAR
key to return to the main menu.
4.
If the terminal is unresponsive, unplug and reconnect the power plug.
If the check is lodged in the scanner and cannot be removed from the rear, open the side door for
easy removal. It is very important that the door be closed and reseated properly or poor
performance may result.
Picture 2: Clean
Optional
Optional
FIGURE 10
FIGURE 11
Orion Installation Guide
12
Trouble Shooting
Observation
Action
LCD display does not light up.
1.
Reseat the power connector into the terminal.
2.
Reseat the power cable into the power supply.
3.
Reseat the power plug into the wall socket.
4.
Safely confirm the wall socket has power by
plugging a known-good 110V device into it.
Touch screen not responding.
1.
Remove protective film from LCD.
2.
Use pen or stylus.
3.
Power cycle the terminal.
Keypad not responding or missing entries.
1.
Pause one second between each key strike.
2.
Depress each key fully.
3.
Power cycle the terminal.
Printer is noisy.
Warning: The printer head may become hot. Unplug
the terminal and allow 2-3 minutes time to cool before
trouble shooting.
1.
Open the printer lid and confirm the rubber
roller on the lid spins freely.
2.
Confirm the roll on the lid is oriented with the
gear on the left side.
3.
Confirm the lid closes fully and locks on both
sides. (No angle)
4.
Check the left side of the printer for debris in
the gears.
Printer paper will not advance.
1.
Oriented paper roll with the paper coming off
the bottom, not over the top.
2.
(See above.)
3.
Power cycle the terminal.
Pin pad or Barcode Reader does not work.
1.
Power cycle the terminal.
2.
Connect device to the other COM port and
power cycle the terminal.
Modem or Ethernet does not work reliably.
1.
See IP Diagnostics section to check settings.
2.
Power cycle the terminal.
3.
Replace the cable and power cycle the
terminal.
4.
Connect a compatible known-good device
directly to the source connection.
Credit card will not read.
1.
Swipe card faster. Swipe card slower.
2.
Swipe card with dark magnetic band at bottom
and facing towards the unit (to the left).
3.
Power cycle the terminal.
Check will not read.
1.
Check for debris in track.
2.
Reinsert check with proper orientation. Use
gravity to align the bottom edge of the check
with the horizontal edge guide.
3.
Flatten any heavy creases or bent corners on
the check. Reinsert.
Check will not enter the terminal.
1.
See above.
2.
Clean the “optional” cleaning areas of the
check track. (See section above.)
3.
Power cycle the terminal.
Screen is too light or too dark.
Adjust the display settings by pressing at the SAME
time:
* and Enter: Increase Brightness
* and Alpha: Decrease Brightness
* and Clear: Increase Contrast
* and Back: Decrease Contrast
Note: Product Support is provided by your Processor. Please call the helpdesk number provided
by your Processor for additional product assistance.
Orion Installation Guide
13
Specifications
Power
Wall plug: 110VAC at 60 Hz (Standard for the U.S.)
Into terminal: 15VDC 4A
COM1 output: (no power)
COM2 output: 9VDC 100mA
USB output: 5VDC 500mA (each connector)
Warning:
Exceeding the power specifications may cause damage to the terminal and/or
the peripheral devices, and will void any warranty.
It is recommended that the customer install surge protectors on the AC and phone line inputs of
the device. This is to avoid damage to the equipment caused by local lightning strikes and other
electrical surges. Surge protectors are available at most computer and supply stores.
Environment
Operating temperature: 37°F to 104° F
Storage temperature: -20°F to 150°F
Humidity: 15% to 95% relative humidity; no condensation.
!
Caution:
The terminal is designed to operate trouble-free in normal indoor environments.
Operating the device in extreme environments (high dust, condensating humidity, precipitation,
strong magnet fields, etc) will void any warranty.
1 North LaSalle Street, Suite 2015
Chicago, IL 60602
www.4Access.com
TM