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GENZE e101 Owner's Manual

e102

Made by: GENZE
Type: Owner's Manual
Category: Bicycle
Pages: 14
Size: 4.4 MB

 

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WARRANTY CERTIFICATE (FOR BICYCLE)

Please note that this certificate with the date of purchase indicated must 

be presented when a request is made for the warranty service. 

Product Name:

Model:

Serial Number:

Telephone:

Date of Sale:

Customer Support: 1-855-GO-GENZE

Store Name:

Address:

Electric Bicycle Ownerʼs Manual

www.genze.com

1-855-GO-GENZE

www.genze.com

 


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02 / 03

Table of Contents

1. Welcome and Congratulations

4

4-5

2. Identifying the Main Components

8-11

4. Safety and Riding Instructions

6-7

3. Pre-Ride Checklist

12-15

5. Assembly and Adjustment

 16-18

6. How to Operate an Electric Bicycle

 19-20

7. Inspection, Maintenance, and Dimensions

 21

8. Instructions for Riding Your Electric Bicycle

IMPORTANT!

THIS PRODUCT IS NOT INTENDED 

FOR OFF-ROAD USE.

YOUR INSURANCE POLICIES MAY 

NOT PROVIDE COVERAGE FOR 

ACCIDENTS INVOLVING THE USE 

OF THIS BICYCLE. 

TO DETERMINE IF COVERAGE IS 

PROVIDED, YOU SHOULD CONTACT 

YOUR INSURANCE COMPANY.

 


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    06 / 07

1. Check that the front and rear brakes are properly     

    adjusted. Squeeze the front brake lever (left) and the rear  

    brake lever (right) with your e-bike at a standstill and the  

    center stand in the upright position, then apply full pressure  

    to one pedal. The e-bike should not move forward if the  

    brakes are adjusted properly.

2. Check that the handle stem and the seat post are 

    fully tightened.

3. Check the front and rear wheels to ensure that they are  

    secure. Ensure that the hub nuts on the front (15mm) and  

    rear wheel (19mm) are securely fastened.

4. Check tire pressure (found on the tireʼs sidewall). 

    Do not overinflate.

5. Ensure the seat quick-release clamp is secured and that the  

    seat and seat post do not have any movement.

6. Check the pedals and the gear crank to ensure that they  

    are secure.

7. Check that side reflectors are in place and free from        

    damage and contamination.

8. Check the frame and the front fork for any deformation.

9. Ensure that the front wheel and the handlebars are set in  

    the correct orientation.

10. Secure any loose fitting pants to your leg with a band or  

    other similar means.

11.For your safety, always wear protective clothing (helmet,  

    biking gloves) each time you ride your e-bike.  

 

GenZe recommends reviewing the local ordinances in your area 

regarding safety equipment requirements when riding an electric 

bicycle. 

12. If a child intends to use your e-bike, make sure that he/she            

     wears protective clothing (including a helmet, knee pads,       

     elbow pads, and/or wrist protection). Check your state   

     regulations to determine the minimum age requirement for     

     e-bike use in your area.

•  In this manual, there are three signs used to alert you of the       

    degree of danger associated with riding: Danger, Warning,      

     and Caution. 

Danger

Warning

Caution

Indicates an imminently hazardous situation 

which is liable to result in death or serious 

personal injury.

Indicates a potentially hazardous situation 

which could could result in death or serious 

personal injury.

Indicates a potentially hazardous situation 

which may result in minor or moderate person-

al injury.

3. Pre-Ride Checklist

 


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    08 / 09

4. Riding Instructions

Do not ride tandem on 

your e-bike under any 

circumstances. 

Do not ride while 

walking a pet or when 

holding an object.  

Do not ride on rough trails, 

including mountain trails.  

Do not step on your e-bike to 

reach something above 

your head.  

Do not use your e-bike to do “tricks” 

such as pulling a wheelie, performing 

jumps, or riding down stairs.  

Do not ride under the 

influence of alcohol or 

any other substances.  

• Read the entirety of this userʼs manual carefully before your  

    first ride and fully abide by the warnings and guidelines  

    listed.

• Misuse of your e-bike can result in injury.

 

•  Although your e-bike was produced with strict quality 

     assurance practices, there may be a possibility of damage     

     during transit. If you identify any defect with your bike upon  

     receiving it, please contact us at      

   

       

    1-855-GO-GENZE

•  Consult your retailer before riding an e-bike if you are 

     over 230 lbs.

Make sure that wires are not entangled

Warning

Riding with the wires entangled may 

cause the brake to be applied unexpect-

edly or not to work properly.

Make sure that the seat is held securely

before every ride

Danger

Make sure that the minimum insertion 

mark on the seat post is not visible 

beyond the bike frame
If you are unsure about whether the seat 

post is secure, loosen it via the quick 

release and then fasten it again securely. 

NORMAL

ENTANGLED

 


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4. Riding Instructions

Do not only use your front brake.

Ensure the kickstand is 

up before every ride.

Applying the brakes abruptly 

on a wet or icy surface may 

cause the bike to skid 

uncontrollably.

Avoid wearing loose-fitting clothing 

that might get caught in the e-bikeʼs 

chain or in other moving parts.

Refrain from cycling in high 

heels, slippers, sandals, or 

while barefoot. Always wear 

closed toed footwear while 

riding your GenZe e-bike.  

Placing an excessive load on your 

bike may cause you to lose 

control.

Creak!

10 / 11

Always use proper 

hand signals.

If you are a beginner, make sure you practice in a large open 

area before riding on public roads.

Do not allow anyone who does not know how to control an 

e-bike to ride your e-bike. 

Make sure that your e-bike is set to pedal-assist “1” and is in first 

gear before you ride and pedal slowly at first to avoid unexpect-

ed acceleration.

 


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24 / 25

Riding Using Pedals When the Power Switch on the E-Bike is Off

8. Instructions for Riding

    Your Electric Bicycle

•  Install the battery.

•  Turn the e-bike on.

•  You can use your bike in pedal-assist mode (modes 1, 2, 3, 4,  

     and 5) or in throttle-mode by setting the mode to “0” and     

     twisting the throttle to apply power.  Pedal-assistance will not  

     function when in mode “0”

 • When the system is powered on, it will always default to     

     pedal-assist mode “1”.

•  Starting at Pedal Assist 1 is recommend to avoid an accident  

     and to prevent sudden acceleration.

•  Pedal slowly at Pedal Assist 1 to start the motor.

•  The motor starts providing assistance when the pedal crank   

     rotates at least 45 degrees and sufficient pedaling force is 

     being applied.

•  Using the “+” and “-“ buttons, adjust the pedal-assist modes to  

     suit you while riding.  The higher the mode number, the greater  

     level of pedal assistance provided.

•  “NORMAL” mode will provide pedal assistance up to 13.5    

     MPH, regardless of the level selected. This mode is recommend 

     ed for most riders as the torque assistance is moderate.

•  “POWER” mode will provide pedal assistance up to 16.5 MPH,  

     regardless of the level selected. This mode is recommend for  

     experienced riders only and is especially helpful when riding  

     into headwinds and up larger hills. However, battery consump 

     tion is higher in this mode.

•  Engaging either brake will deactivate the motor.  Once both  

     brakes are released, the motor will resume operation if pedaling  

     continues or if the throttle is twisted if in mode “0”.

•  Remove the battery if you will not be using the e-bike for an    

     extended period of time.

•  This function is the same as riding a regular bicycle.

Parts that require lubrication
and where to check before a ride

e102

Rear brake

Brake lever

Front Brake

Handle stem

Handlebar

Seatpost

Chain

Rim

Pedal

Hub nut

Tire

No lubrication

No lubrication

No lubrication

No lubrication

Brake lever

(front and rear)

Chain (lubricate 

while pedaling)

Rear derailleur

(Lubricate the 

moving part)

Front derailleur

(Lubricate the 

moving part)

Motor:

•  Do not attempt to disassemble the electric motor on your own.   

      

    Consult your local authorized retailer or a GenZe service center to        

    check parts for wear or to lubricate applicable components. 

    Find your nearest location by calling us at 1-855-GO-GENZE.

•  Check that the motor is securely assembled before every ride. 

    If it is loose, contact your local authorized GenZe retailer or a 

    GenZe Service Center.

Genze recommends that you do not modify your e-bike on your own. 

Contact us at 1-855-GO-GENZE or consult your dealer prior to any 

modification.  Any damage to your e-bike caused by modifications not 

approved by or completed by GenZe may void your product warranty.

You are required to follow all traffic laws, regulations, and signals  

  

when you ride your e-bike. Please familiarize yourself with your local 

ordinances.

7. Inspection, Maintenance

   and Dimensions

 


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NOTES

NOTES

 


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12 / 13

5. Assembly and Adjustment

 Correct Riding Position

•  The correct riding position allows you to safely maneuver  

    the handlebar and apply the brakes when needed.

• You should be able to reach one foot to the ground      

    comfortably when stopped.

•  There should be at least a 2-inch gap

    between yourself and the top tube       

    when you are standing over 

    the e-bike. 

    (this applies to the e101 only)

Seat Assembly and Height Adjustment

1. Insert the seat post into the frame until the maximum height  

    marks are no longer visible. Next, adjust the seat post to  

    the appropriate height by standing next to the seat and  

    adjusting it until it is approximately level with your hip  

    bone.  Do not raise the seat higher than the maximum seat  

    height limit as marked on the seat post.  Tighten the jam nut  

    as necessary and clamp the lever to securely fasten the seat.

2. Securing the quick-release clamp should only take enough  

    force to leave an imprint on your hand.  Do not force the  

    clamp shut.  If it feels too tight to close, loosen the jam nut   

  enough to permit the clamp to close with the proper amount  

  of force.  If you have questions, check with your retailer or      

  GenZe authorized service center for proper installation  

  

  instructions as the seat height will vary depending on the  

 

  riderʼs height. 

Wheel Installation

•If you received your e-bike without the front wheel installed,      

  install the front wheel using a 15mm wrench and tighten the     

  axle nuts.

•If they are ever removed for maintenance and or repairs,  

 

  make sure that the front and rear wheel wheels are    

  reinstalled correctly with their axles fully seated as shown in    

   figures 1 and 2 below.  Note that the rear wheel requires a     

  19mm wrench for removal and installation.

Top tube

Approx. 5cm

Insertion mark

(LOWER LIMIT)

Insertion mark

(UPPER LIMIT)

Seatpost

Open

Closed

QR lever

Adjusting nut

Seatpost

Open

Closed

QR Lever

Figure 1

Figure 2

 


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14 / 15

• Fasten the quick release lever on the axle as shown in  

    Figures 3 and 4 below.

• You should exert considerable force when fastening the  

    quick release. If the lever opens with ease, it may not have  

    been securely fastened.

Tire Inflation

• Fill tires to recommended pressure as indicated on the  

    sidewall of the tire.

Pedal Assembly

*Make sure that the pedals are mounted on their respective 

sides, as labeled. Failure to do so will prevent their being 

removed or reattached.*

• The left and right pedals are fastened by screws rotating  

    in the opposite directions.

• The pedal with “R” marked on one side is the Right Pedal.  

    The pedal with the “L” marked on one side is the Left Pedal.

• Use a 15mm spanner and make sure that the pedal axle  

    and the gear crank arm are perpendicular to each other  

    when attaching the pedals.

5. Assembly and Adjustment

Figure 3

Figure 4

To tighten

Closed

Closed

Open

Open

Adjusting nut

Quick release lever

Lever

Warning

•Please use extra caution to keep your fingers away from  

   the rotating disc brake rotor and spokes. This disc brake  

   rotor is sharp and can inflict serious injury to your fingers  

   if caught within the openings of the rotor or spokes.

•If the disc brake is cracked in anyway, contact your      

   GenZe dealer

•Be careful not to let any grease or oil on the rotor or    

   pads. This may cause the brakes to not work 

   or respond correctly.

•Check the brake rotors and cables for any rust or     

   fraying. If any is found contact your GenZe dealer.

• When removing or installing the tire be sure that the    

   quick release lever does not interfere with the movement  

   of the brake rotor. 

   This could cause a dangerous situation.

 


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20 / 21

6. How to Operate Your Electric Bicycle

1.  Battery Indicator Switch – Press to see the indication of 

     battery charge.

2. Battery Indicators – The battery charge status is indicated in five  

     levels including the last indicator which will show as red, but only  

     when the battery is low. Recharge the battery when two or fewer  

     indicators are shown.

3. Handle – Rotate and hold the key lock to the left and pull the  

     handle to remove the battery.

4. Recharging Inlet – Located beneath the on/off switch. Connect  

     the recharging jack here.

Definitions of Highlighted Parts

Recharging the Battery

Recharging Indictor

Green - Fully charged
Red - Charging

1. Fully insert the lower end of the battery into 

the battery compartment ensuring that the 

bottom edge of the battery lines up with bottom 

edge of the compartment.

2. Press the top of the battery into the compart-

ment until the latch engages the battery and it 

locks in place.

1. Ensure that the e-bike is at a standstill. 

2. Rotate the battery lock counter-clockwise 

    to unlock. 

3. With the lock rotated, pull the handle to  

    remove the battery.

(As mounted)

How to Remove the Battery

How to Mount the Battery

4

1

1

3

2

1. With the battery installed or removed from the frame, connect  

    the charger to the battery pack.

2. Connect the charger to an 110v power outlet.

3. You can monitor the charging progress by observing the colored  

    LED lights. When the light is red, the battery is charging. When  

    the light is green, charging is complete.

4. Once charging is complete, disconnect the charger from the    

    outlet and disconnect the charging cable from the battery pack.

•  Do not move the charger and battery while charging is 

    in progress.

 

•  Use the charger in a well-ventilated place free from moisture.  

    Do not leave anything flammable or explosive near 

    the charger.
•  Ensure that the charger is out of reach of children.
•  Only use the certified charger provided and always follow the  

    instructions to recharge correctly.

•  To extend the batteryʼs life, recharge it immediately after it            

    has discharged.

 


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•  It is recommended that your e-bike be inspected by an author 

     ized GenZe dealer or at a GenZe Service Center at least once  

     a year. Find the nearest to you by calling us at 

    1-855-GO-GENZE.
•  If your e-bike fails to work properly, consult your retailer.
•  It is important that your e-bike is well maintained in order to    

    prolong its life.

 

•  Ensure the brake pads are promptly replaced when they     

     become worn out. 

 

•  GenZe recommends the use of genuine replacement parts.

•  Any injury or damage resulting from the failure to fully   

  

    understand this manual or negligence will not be covered     

    under the warranty.

7. Inspection, Maintenance & Dimensions

Frequency

Component

Lubricant

How to Lubricate

Chain

Chain Lube or Light Oil

Brush On or Squirt

Derailleur Pulleys

Chain Lube or Light Oil

Brush On or Squirt

Derailleur

Oil

Oil Can

Brake Levers

Oil

2 Drops from Oil Can

Monthly

Shift Lever

Lithium Based Grease

Disassemble

Freewheel

Oil

2 squirts from Oil Can

Brake Cables

Lithium Based Grease

Disassemble

Yearly

Bottom Bracket/Pedals/Derailleur Cables/Wheel

Bearings/Headset/Seat Post

Lithium Based Grease

Disassemble

Every

Six Months

Weekly

22 / 23

• Recharge the battery fully before leaving it for an extended period  

    of time. Make sure that it is recharged at least once every 10 days  

    whether you use it or not. (Note that recharging may not be possi 

    ble once a battery becomes fully discharged.)

• Protect the battery from rain or moisture, which could cause failure.

• Charge the battery in environments between 15°F and 100°F.

1. On/Off Switch: Turns the system power on or off and controls the    

    backlight operation.  To turn on the system, press the button once. To  

    turn off the system, press and hold the button two seconds until the     

    display turns off. To enable the backlight mode for riding in low-light  

    situations, with the system already turned on, press and quickly  

 

    release the button. Complete the same action to turn the backlighting  

    mode off.

2. Mode Switch: Used to enter into the setup menu for pedal-assist  

  

    mode adjustment.  To change from “NORMAL” to “POWER” assis   

    tance modes, press and hold the button for five seconds. The menu     

    will change to only display the mode selection screen. Using the “+”  

    or “-“ buttons, you can select either “NORMAL” or “POWER” assist     

    modes.  Once youʼre satisfied with your selection, press the “SET”    

    button to cycle to the trip odometer.  Here, you can reset the trip    

    odometer by holding down “-“ briefly. Press “SET” once more to    

    cycle back to the main screen display.

3. Riding Mode Switches: Press to change riding modes between Level    

    1 (lowest level of assist) and Level 5 (highest level of assist).  To cycle  

    from KPH to MPH, or vice-versa, press and hold both the “+” and     

    “-“ buttons simultaneously on the pedal assist control module for 5     

    seconds. To engage the walking mode, press and hold “+”. Releas-  

    ing the button will immediately cease walking mode. Holding down   

    “-“ for approximately three seconds will also reset the trip odometer.

4. Riding Speed Indicator: Indicates the current speed of the e-bike.

5. Distance Covered: Indicates the distance the 

    e-bike has covered.

Names and Functions of the Instrument Panel

1

2

3

4

5

6. How to Operate Your Electric Bicycle

 


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Congratulations on the purchase of your new GenZe e-bike!  

Before you take your new e-bike for a spin, we encourage 

you to read and understand the contents of this manual.

1. Welcome and Congratulations

2. Identifying the Main Components

1. Frame
2. Front Fork
3. Handle Stem
4. Handlebar
5. Tire
6. Rear Hub

7.   Hub Motor
8.   Headset
9.   Rear Derailleur
10. Front Brake
11.  Rear Brake
12. Gear Crank

Model e101

e101

4

19

22

3

20

1

15

14

11

7

17

6

9

13

16

12

10

21

2

5

18

8

04 / 05

13. Chain
14. Seat
15. Seat Post
16. Pedal
17. Free Wheel
18. Brake Lever

19. Shifting Lever
20. Battery
21. Reflector
22. LCD Display

Model e102

e102

16

4

19

22

3

20

1

15

14

11

7

17

6

9

13

12

10

2

5

18

8

 


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Rear Derailleur

Push the shifting lever

Pull the

shifting lever

Low speed riding

High speed riding

Adjusting gears

Rear derailleur

18 / 19

If your GenZe e-Bike is not shifting correctly you should 

contact your local GenZe service or dealer. However, minor 

adjustments can be made following these simple instructions:

• Shift to the smallest sprocket; gear 7.

• Check for excessive slack in the exposed derailleur cable.

• Inspect the shifter cable for improper tension or kinks. 

•If when selecting the next higher gear the derailleur does not   

   engage the higher gear, turn the black barrel adjuster (See    

   figure A) on the derailleur counter-clockwise one or two turns     

   until the shift is completed. Continue to make small adjust 

 

   ments until the derailleur engages the next higher 

   gear smoothly.

•If the black barrel adjuster cannot be turned any further  

 

   there is excessive slack in the cable tension, the cable needs   

   to be reset (See figure B) 

•If when selecting the next lower gear the derailleur does not   

   engage the lower gear, turn the rearmost adjuster on the  

 

   derailleur clockwise one or two turns and attempt the shift    

   again. Continue to make small adjustments until the derailleur  

   engages the next lower gear smoothly.

•If excessive drivetrain noise is heard from the derailleur, with   

   the e-bike on its center stand and after shifting to the highest   

   (7th) gear, begin turning the pedal crank moderately while    

   adjusting the screw adjuster on the derailleur marked “H” in   

   small increments in either direction until the noise is eliminat   

   ed. Now shift to the lowest (1st) gear and complete the same  

   task as before,  this time with the screw adjuster on the  

 

   derailleur marked “L”.

If any drivetrain problems still exist, consult your local retailer 

or a GenZe technical service center by calling 

1-855-GO-GENZE.

5. Assembly and Adjustment

1. Mounting Bolt
2. Cable and Housing
3. B-Tension Adjuster
4. Barrel Adjuster
5. Cable Bolt
6. Limiter Screws (L&H)
7. Upper Pulley
8. Cage
9. Lower Pulley

1

2

3

4

5

6

7

8

9

How to Adjust Gears

 


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Brake Lever & Caliper

16 / 17

5. Assembly and Adjustment

Adjusting the Brakes using the Brake Caliper:

To adjust the brake pads inside the caliper use a #5 Allen 

Wrench by inserting it through the wheel (see figure 6). To 

tighten the calipers and bring the pads closer to the rotor so 

there is less movement with the brake lever turn the adjusting 

bolt using the 5mm Allen wrench clockwise one click at a time 

until the brake is tight at the lever but is not rubbing against the 

rotor. If you over tighten the caliper, rotate the adjusting bolt 

using the Allen wrench counter clockwise one click at a time 

until the wheel spins freely and the rotor is not rubbing against 

the disc. Please use extra caution to keep your fingers away 

from the rotating disc brake rotor and spokes. This disc brake 

rotor is sharp and can inflict serious injury to your fingers if 

caught within the openings of the rotor or spokes.

 

• After each adjustment make sure that the wheel spins freely 

and that the brake lever action is tight and responsive. It is 

good practice to depress the brake lever 10 times before you 

complete the job to insure that wheel spins freely and that the 

pads do not rub against the rotors.

• A combination of these methods is best for fine tuning the 

action in your brake levers and insuring proper and safe 

braking. If you need assistance or are unsure of how to 

complete these adjustments contact your GenZe certified 

Service Station as improper adjustment could 

cause serious injury.

This barrel has a knurled outer ring so that it can be adjusted 

without tools (see figure 5). Loosen the barrel but do not 

remove it from brake lever. Once loose, unscrew the lock ring 

until it is adjacent to the barrel. Turn the barrel counter-clock-

wise by hand and check the new tension and action by squeez-

ing the brake lever. When the brake feels tight and the tension 

is responsive, properly stopping the wheel, lock the barrel 

using the lock ring by turning it clockwise until it is securely 

fastened against the brake lever assembly.

1

2

3

1. Barrel Adjuster
2. Lock Ring
3. Brake Lever

4. Brake Caliper
5. Adjustment Bolt
6. Disc Rotor

4

5

6

Figure 5

Figure 6