TalkTalk YouView Setup Manual - User Manual

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A brighter home for everyone

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2 Powerline Adapters

2 yellow Ethernet

cables

Grey Ethernet

cable

This simple step-by-step guide will help you

set things up so you can start getting the most

from your YouView box.

Connect your box to your TalkTalk router and catch up on

past episodes of your favourite series

YouView box

Power cable

Remote control

batteries

HDMI cable

Aerial cable

User guide

If you ordered

Powerline Adapters

If you HAVEN’T ordered

Powerline Adapters

7 day catch-up

The best players on your TV

Monthly sports and movies

with no commitment

Exclusive access

to free box sets

Your YouView

A brighter home for everyone

Controls your

YouView box and TV

Powers your

remote control

Provides power for your

YouView box

Connects your YouView

box to your HDTV

Remove the need for extra

cabling when connecting

your YouView box to your

TalkTalk router

Attach your adapters

to your YouView box

and TalkTalk router

Attaches your

YouView box to

your router

Find out how to take

advantage of everything

your YouView box has

to offer

Connects your

YouView box to

your aerial socket,

so you can get your

Freeview channels

If you don’t have a HDTV,

you should use this cable

instead of the HDMI cable

SCART cable

If there's anything missing, just give us a call on

0870 444 1820

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2 Powerline Adapters

2 yellow Ethernet

cables

Grey Ethernet

cable

Follow the simple steps in this guide

to set up your YouView box:

Get your TalkTalk router ready for TV

Set up YouView

Renting films and adding flexible Boosts

Getting help

Connect the box and cables WITHOUT Powerline Adapters

Connect the box and cables WITH Powerline Adapters

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Your router already connects you to the internet, now it

will also bring TV entertainment into your home through

your YouView box.

First, you’ll need to ensure your TalkTalk router is set up to receive

the full range of channels.

If you have been sent a new TalkTalk router

Set it up using the router set-up guide. Make sure that your TalkTalk

router is connected to the internet before you start.

If you don’t have a new TalkTalk router

Update your current router by following the instructions opposite.

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First, make sure your TalkTalk router is connected to the internet.

To speed things up, we recommend you connect it to your

computer using the yellow Ethernet cable.

Go to

talktalk.co.uk/routerupdate

and click on

‘Download now’. The download will not currently work on Tablets.

Then simply follow the instructions screen by screen:

First you’ll see this

Welcome screen...

When you see this screen, you’re

ready to set up your YouView box

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To connect the box and cables WITHOUT

Powerline Adapters

Follow pages 7 to 10

To connect the box and cables WITH

Powerline Adapters

Follow pages 12 to 17

Connect the box and

cables WITHOUT

Powerline Adapters

Connect your box to your TalkTalk router for:

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Connect within 90 days or you may be asked to

return your box to us.

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Using the grey Ethernet cable

Connect one end of the Ethernet cable into one of the yellow

sockets on your TalkTalk router where it says

LAN

Connect the other end into the socket on your

YouView box where it says

ETHERNET

YouView box

Grey Ethernet cable

TalkTalk router

Don’t forget, if you haven’t been sent a new TalkTalk

router you’ll need to update your current one first.

Find out how on page 5.

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If you have a High Definition TV, you should use the

HDMI cable to connect your YouView box to your TV.

If not, use the SCART cable.

HDMI cable

YouView box

HDMI cable

SCART cable

Using the HDMI cable

Connect one end of the HDMI cable

into your TV

Connect the other end into the HDMI

socket on your YouView box

Using the SCART cable

Connect one end of the SCART cable

into your TV

Connect the other end into the TV SCART

socket on your YouView box

TalkTalk router

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YouView box

White aerial cable

Using your existing aerial cable

Remove your existing aerial from your TV and connect it into the

socket on your YouView box where it says

ANTENNA IN

Using the white aerial cable supplied

Connect one end of the white aerial cable into your aerial wall socket
Connect the other end into the socket on your YouView box where it

says

ANTENNA IN

You’ll need an aerial so you can get all your

Freeview channels.

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YouView box

Power cable

You’re now ready to set up YouView. Go straight to page 18 for help.

Connect one end of the black power supply cable into your

YouView box

Connect the other end into a power socket near your YouView box
There are two On/Off switches on your YouView box. Press the On/

Off switch at the back of the YouView box, then press the I/O button
at the front. Then switch on your TV

When the middle light on your YouView box comes on, you are ready

to set up YouView

When everything is set up WITHOUT Powerline Adapters, it

should look like the picture above

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To connect the box and cables WITH

Powerline Adapters

Follow pages 12 to 17

To connect the box and cables WITHOUT

Powerline Adapters

Follow pages 7 to 10, then go straight to page 18

to set up YouView

Connect the box

and cables WITH

Powerline Adapters

Don’t forget, if you haven’t been sent a new TalkTalk

router you’ll need to update your current one first.

Find out how on page 5.

Connect your box to your TalkTalk router for:

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Connect within 90 days or you may be asked to

return your box to us.

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YouView box

Yellow Ethernet cable

Powerline Adapter

Please note

you should plug your Powerline Adapters directly into the wall - using extension

cables will affect their performance.

Using the two Powerline Adapters

Connect one Powerline Adapter to your router

Connect one end of the yellow cable into the Powerline Adapter;

connect the other end into one of the yellow sockets on your router

where it says

LAN

Plug the Powerline Adapter into a power socket close to your router and

switch on the power. The lights on the front of your Powerline Adapter will

then come on.

Connect the other Powerline Adapter to your YouView box

Connect one end of the yellow cable into the Powerline Adapter; connect the

other end into the socket on your YouView box where it says

ETHERNET

Plug the Powerline Adapter into a power socket close to your YouView

box and switch on the power. The lights on the front of your adapter will

then switch on. Please note: The Powerline Adapter is NOT the power

supply for your YouView box.

TalkTalk router

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If you have a High Definition TV, you should use the

HDMI cable to connect your YouView box to your TV

If not, use the SCART cable.

YouView box

HDMI cable

HDMI cable

SCART cable

Using the HDMI cable

Connect one end of the HDMI cable

into your TV

Connect the other end into the

HDMI socket on your YouView box

Using the SCART cable

Connect one end of the SCART cable

into your TV

Connect the other end into the

TV SCART socket on your YouView box

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Using your existing aerial cable

Remove your existing aerial from your TV and connect it into

the socket on your YouView box where it says ANTENNA IN.

Using the white aerial cable supplied

Connect one end of the white aerial cable into your aerial

wall socket.

Connect the other end into the socket on your YouView box

where it says ANTENNA IN.

YouView box

White aerial cable

You’ll need an aerial so you can get all your

Freeview channels.

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Connect one end of the black power supply cable into

your YouView box.

Connect the other end into a power socket near your

YouView box.

There are two On/Off switches on your YouView box. Press

the On/Off switch at the back of the YouView box, then

press the I/O button at the front. Then switch on your TV.

When the middle light on your YouView box comes on,

you are ready to set up YouView.

YouView box

Power cable

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If you can’t get your Powerline Adapters to connect, you should try

the following:

Press the Pair button on one Powerline Adapter for 2-3 seconds

(the Power LED will start blinking after you release the button).

Within 2 minutes press the Pair button on the second Powerline

Adapter between 2-3 seconds. Your Powerline LED should then

appear solid.

If that doesn’t work, press the Reset button (using a safety pin or

something similar) on each adapter for 1 second, then

repeat step 1.

White aerial

cable

YouView box

Yellow Ethernet cable

HDMI

cable

Yellow Ethernet cable

Powerline

Adapter

Powerline

Adapter

Power

cable

TalkTalk router

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Here is a brief description of the lights that appear on the front

of your Powerline Adapters:

Solid

– The Powerline Adapter is connected

to a Powerline network.

Blinking

– The Powerline Adapter is

transmitting data.

Off

– The Powerline Adapter has not found

any compatible Powerline Adapters. Visit

talktalk.co.uk/help/powerline

for tips on

how to fix this.

Solid

– The Powerline Adapter is receiving

electrical power.

Blinking

– The Powerline Adapter is setting

itself up after the reset button was pressed.

Off

– The Powerline Adapter is not receiving

electrical power. You should check that your

power socket is turned on.

Solid

– The Ethernet port is linked but there is

no data being transmitted.

Blinking

– The Powerline Adapter is

transmitting data.

Off

– There is no Ethernet connection. This

means the yellow Ethernet cable connected to

your router may be unplugged, or not working.

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Press the TV Source input button

on your existing TV remote

(this is not your TalkTalk remote)

Select

the number of the port you connected your HDMI or

SCART cable to, e.g. HDMI1. You can find out this number by
looking next to where the cable is connected to your TV.

Follow the instructions

screen by screen using the arrow keys

and OK button on your remote.

First you’ll see this
Welcome screen…

Once you’ve been
through the screens and
are successfully set up,
you will automatically
be taken to BBC 1.

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Check the On/Off switch is switched on at the back of the

YouView box.

Press

on your TalkTalk remote

Your YouView box will now power
up. When the purple light switches
to solid, your TV will switch on (if
it supports this functionality) and
then you’ll see the YouView screen.

If that doesn’t work, press one of the buttons below on your
existing TV remote:

Purple light switches to solid

On your TalkTalk remote, press the

button to select

a programme.

Press again to select the number of the port you
connected your HDMI or SCART cable to. This number
will be printed next to the cable that connects your TV
e.g. HDMI1 or HDMI2.

TV/AV

Input

Source

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You can set up your TalkTalk remote to control both your TV and

YouView box.

Press

until the

button flashes 3 times and stays lit.

Press and hold the number on your TalkTalk remote for your TV brand

until your TV switches itself off.

After your TV switches off, release the number button.

Switch your TV on again when the

button on your remote

flashes twice

Grundig

JVC

Panasonic

Phillips

Samsung

Sharp

Sony

Thomson

Toshiba

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You can rent films on a one-off basis or choose one of our great value

TV Boosts for a flexible way to personalise your package. You can see

all of our TV Boosts at

talktalk.co.uk/tvboost

To take advantage of our exciting choice of TV Boosts, there are two

main PIN numbers you’ll need to remember:

This allows you to manage Parental Controls and protect

younger viewers across the whole of the TV service, including all

On demand players and live TV. The default PIN number is 1234.

This provides you with a simple and secure way of purchasing

entertainment – you’ll find this in your Welcome Pack, or online

talktalk.co.uk/tvpin

Select the film you want to watch.
You’ll be taken to the payment screen, and asked to enter your

TalkTalk PIN.
As soon as you enter your TalkTalk PIN the film will start and you will

see the charge on your next bill.

With only one month commitment, it’s easy to try them all out.

To add instantly go to the channel and follow the on screen

instructions (remember to have your TalkTalk PIN handy).

Add or remove Boosts online at

talktalk.co.uk/myaccount

If you add Boosts through My Account they can take up to 24 hours

before they become active.

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Find the latest info and a step by step setup video

talktalk.co.uk/tvselfinstall

The user guide provided will also give you more help with using

and getting the most from your TV service.

Why do I need an aerial?

All Freeview channels are delivered through your TV aerial. If you currently

receive a good signal with stable picture and sound, you’ll be able to receive

Freeview using your existing TV aerial.

My TalkTalk router is in a different room to my TV

We strongly recommend you use TalkTalk Powerline Adapters, in order to

support the channels in our TV Boosts (e.g. Entertainment Extra, Sky Sports,

Sky Movies). You can order these from

talktalk.co.uk/shop

There is a problem with my picture quality

Check that all the cables are connected securely, or try retuning your Freeview

channels. If that doesn’t work you may need a new aerial or repair work to your

existing aerial. You can find a qualified engineer from the Confederation of

Aerial Engineers at

cai.org.uk

or the Registered Digital Installers at

rdi-lb.co.uk

There is no sound when I am watching TV

Check that your HDMI or SCART cable is connected securely. You should also

make sure you press the

Vol.

button on your TV remote.

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I am unable to watch On demand programmes

Check that your TalkTalk router is connected to broadband. You can also

switch your router and YouView box on and off again, to see if this fixes

the problem.

My internet seems slow when I’m watching TV

Check how many devices are connected to your TalkTalk router, such as an iPad

or Tablet, phone, games console or laptop. Avoid using them all while watching

TV to improve your broadband speed.

I want to book an engineer to install my YouView box

It’s not too late to arrange for a BrightSparks engineer to install your YouView

box. You can book your appointment by calling us on

0800 1444 440

, please

note you will be charged £50 for the installation.

I am unable to run the router update CD

You can download the latest router software by visiting

http://help2.talktalk.co.uk/broadband-wireless/get-best-your-broadband

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Please visit:

Or call:

For help:

TVSIGUIDE1013V5

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