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Peloton TR-01 Manual

Made by: Peloton
Type: Manual
Category: Treadmill
Pages: 15
Size: 10.71 MB

 

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TREAD MANUAL

 


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TABLE OF CONTENTS

USING THE TREAD

Center Button

Speed

Incline

Free Mode

 Safety  Key

Joining a Class

Class Types

Accessories

Heart Rate Monitor

Weights

Resistance Bands

Exercise Mat

Class Screen

MAINTENANCE

Cleaning the Tread

Maintenance Schedule

TROUBLESHOOTING

LIMITED WARRANT Y

16

16

17

17

18

18

19

19

20

20

20

20

20

21

22

22

22

23

25

SAFET Y INFORMATION

NOTICES

WARNING L ABELS

Support

SPECIFICATIONS

Dimensions

 User  Requirements

 Performance

Technology

SETTING UP THE TREAD

Location Guidelines

Leveling

Transportation

Storage

Plugging in/Powering On and Off

GETTING STARTED

Logging in

Connecting to the Internet

Adjusting the Touchscreen

04

05

06

07

08

10

10

10

10

11

11

12

12

13

13

14

14

14

15

Peloton Tread Manual V1.3

3

In Studio with Rebecca Kennedy

 


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4

5

N O T I C E S

1

  Reorient or relocate the receiving

     antenna.

2

   Increase the separation between 

the equipment and receiver.

3

   Connect the equipment to an 

outlet on a circuit different from 
that to which the receiver is 
connected. 

4

 

 Consult the dealer or an 
experienced radio/TV technician 
for help.

CAUTION: 

1  

To comply with FCC RF exposure 
compliance requirements, a 
separation distance of at least 20 
cm must be maintained between 
the antenna of this device and all 
persons.

2

  

This transmitter must not be

    co-located or operating in
    conjunction with any other
    antenna or transmitter.

This device complies with part 15 of 
the FCC Rules. Operation is subject 
to the following two conditions: (1) 
this device must not cause harmful 
interference, and (2) this device must 
not accept any interference received, 
including interference that may cause 
undesired operation. 

NOTE:

 

This equipment has been 

tested and found to comply with the 
limits for a Class B digital device, 
pursuant to Part 15 of the FCC 
Rules. These limits are designed to 
provide reasonable protection against 
harmful interference in a residential 
installation. This equipment generates, 
uses and can radiate radio frequency 
energy and, if not installed and used 
in accordance with the instructions, 
may cause harmful interference to 
radio communications. However, there 
is no guarantee that interference will 
not occur in a particular installation. If 
this equipment does cause harmful 
interference to radio or television 
reception, which can be determined by 
turning the equipment off and on, the 
user is encouraged to try to correct 
the interference by one or more of the 
following measures: 

Read and follow all warnings, 
instructions, and procedures before 
using the Peloton Tread. It is the 
owner’s responsibility to ensure that 
all users are aware of all warnings 
and precautions. Use only as 
described. Peloton is not responsible 
for damage or injury caused by 
inappropriate use. 

Consult a physician before beginning a 
new fitness plan. Incorrect or excessive
training can result in serious injury.

If you experience faintness, chest pain, 
or shortness of breath, stop exercising 
immediately and consult a physician.

Keep children and animals away from
the Tread.

The Tread is designed for home use. Do 

not use in a commercial or rental setting.

Inspect the Tread for loose, worn, 
damaged, or incorrect parts before 
using. Do not use before parts are 
replaced, repaired, or tightened.

Do not wear loose or dangling clothing 
while using the Tread. Keep towels and 
loose clothing away from the slat belt. 
Make sure your shoelaces don’t extend 
past the soles of your shoes.

User weight must not exceed 300 lbs.

Be careful when mounting and 
dismounting. Never mount or dismount 
while the belt is moving. Use handrails 
for support, but avoid resting your 
whole weight on the handrails.

When the Tread is in Free Mode, the 
belt moves freely. If you inadvertently 
start the belt moving, you could fall. 
Never leave the Tread unattended in 
Free Mode.

If an error occurs during operation, the 

Tread belt may come to a gradual or 

sudden stop, depending on the error 
and your speed. Always remain alert 
while using the Tread.

Ensure that the power supply is 
plugged into an outlet that supports 15 
amps and complies with local building 
codes.

Unplug the Tread and remove the 
safety key before servicing and when 
it is not in use. Always store the safety 
key away from the Tread and out of 
reach of children.

Familiarize yourself with emergency 
stop procedures before using the Tread. 

Do not use or store the Tread outdoors
or in damp or wet locations.

Always keep the running surface clean
and dry.

Set up and operate the Tread on a solid, 
level surface. Make sure you have at 
least 78.7" of clearance directly behind 
the Tread, and 20" of clearance on 
each side of the Tread. 

Use only original parts from 
Peloton. Unauthorized changes or 
modifications to this equipment could 
damage the Tread, impair its operation, 
and void your warranty.

S A F E T Y   I N F O R M AT I O N

This product is ANT+™ 
certified and is compatible 
with ANT+ sensors 
that support heart rate 
monitoring.

Do not attempt to service the Tread 
yourself other than performing the 
basic maintenance described in this 
manual. Service other than basic 
maintenance should be performed 
by authorized personnel.

Keep hands away from moving parts. 
Never touch the moving belt or reach 
under the Tread while it is powered on.

Never operate the Tread if it isn’t 
working properly, or if the power cord 
has been damaged. Keep power cord 
away from heated surfaces, sharp 
edges, and water.

Do not soak or spray Tread surfaces 
with liquid. Clean using a damp cloth.

Do not store items in the side 
compartments while the Tread is
in use.

Metrics on the screen, including heart 
rate monitoring, may be inaccurate. 
Use values for reference only.

 


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WA R N I N G   L A B E L S

BEFORE USING THE PELOTON TREAD:

 

Familiarize yourself with all warnings on
the Tread before use. If a warning label 
is damaged or lost, contact Peloton for
a replacement immediately.

S U P P O R T

QUESTIONS OR CONCERNS

Peloton’s #1 concern is member 
satisfaction. If you require 
assistance or are experiencing 
issues with your Peloton Tread, 
please contact member support 
for additional help. 

1.866.679.9129  

support@onepeloton.com  

support.onepeloton.com

Peloton Interactive, Inc. 

125 West 25th Street, 11th FL

New York, NY 10001 

When you contact member 
support, have the following 
information ready:

1  

Tread ID/serial number*

2  

Purchase Date

3  

Your order number or the email 

     address associated with your

     Tread purchase

To access the Tread ID/serial 

number from the touchscreen, tap 
the   

  icon at the lower right, 

and select 

About

Peloton Console

Peloton Interactive, Inc.
125 W. 25th St. 11th Floor
New York, NY 10001

Input 24V       3A

This device complies with Part 15 of the FCC Rules. 

Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.

FCC ID: 2AA3N-TC1VS

Serial Number 

Model PLTN-TC1VS

Serial Number :  0000000000

*

6

7

 


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POWER  SWITCH /

POWER INPUT

8

9

FREE MODE BUTTON

CENTER BUTTON

INCLINE KNOB

TRAY

HANDRAIL

FOOTRAILS

SIDE COMPARTMENTS

SLAT BELT

CAUTION

 

Do not store items in the side compartments while the Tread is in use.

SAFETY KEY

VOLUME BUTTONS

SPEED KNOB

SOUNDBAR

USB PORT

HEADPHONE JACK

S P E C I F I C AT I O N S

TOUCHSCREEN

 


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10

11

S P E C I F I C AT I O N S  

CONTINUED

S E T T I N G   U P   T H E   T R E A D

 LOCATION GUIDELINES

• 

 

Install the Tread on a flat, level, stable surface. 

•   

Do not put a mat or thick carpet underneath the Tread.

•   

Make sure you have at least 78.7" of clearance directly 
behind the Tread.

•   

The Tread deck can incline to a height of 18”. Make 
sure the ceiling above your Tread allows adequate 
clearance and is free of obstructions.

•   

Make sure the Tread is situated within 6’ of an outlet.  
The provided power cord must be able to reach the 
outlet at minimum and maximum incline. The power 
cord must never pass under the Tread. 

78.7"

20"

20"

20"

TECHNOLOGY

CONNECTION

CAMERA

SOUND

WiFi 802.11a/b/g/n/ac

100 Mbps Ethernet
MIMO 2x2 antenna

ANT+

Bluetooth 4.2

5 megapixel front-facing

20 W soundbar with 70Hz to 20KHz 

frequency response

USER REQUIREMENTS

USER HEIGHT RANGE

MAX USER WEIGHT

4'11" - 6'4"

300 lbs

0 - 12.5 mph

0 - 15% grade

0 - 30° vertical tilt

120V, 60Hz, 15A dedicated circuit

PERFORMANCE

SPEED

INCLINE

SCREEN ADJUSTMENT

POWER
REQUIREMENTS
(US ONLY):

MEASUREMENTS

FOOTPRINT

DIMENSIONS

SLAT BELT

SCREEN

6' x 2.7'

72.5” L x 36.5” W x 72” H

67” L x 20” W

32" diagonal

     SAFET Y  INFORMATION

•   

When installing the Tread, make sure that the 
electrical installation complies with all local codes 
and ordinances.Consult an electrician if you are not 
sure whether your outlet can support the Tread.

•   

Do not use extension cords or adapters. Do not 
attach other appliances to the same circuit.

•   

Use a grounded circuit capable of carrying 15 or 
more amps. If the circuit is not properly grounded 
there is a risk of electric shock.

•   

Never put anything under the Tread or reach 
under the Tread while it is powered on. 

•   

Keep the area around the Tread free of 
obstructions. 

 


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S E T T I N G   U P   T H E   T R E A D  

CONTINUED

12

13

STORAGE

•  

Store the Tread in a dry, indoor area.

•  

Remove the Safety Key and store it in a separate 
location when the Tread is not in use.

TRANSPORTATION

• 

 

Before moving the Tread, set the incline to 2% or higher   
to raise the front feet.

•   

Make sure to power down and unplug the Tread before 
moving it.

• 

 

One person stands at front, holding the handrail.

• 

 

One or two people lift from the back, using handholds.

• 

 

Tilt the Tread forward to rest on incline wheels.

• 

 

Slowly and carefully roll the Tread backwards or forwards.

PLUGGING  IN / 

POWERING ON AND OFF

•  

Plug in the power cord.

•  

Switch the Tread on.

•  

Press the center button to wake the Tread.

•  

To power down, press and hold the center 
button. Then switch the Tread off.

CAUTION

 

Do not attempt to transport the Peloton Tread with fewer than two people.

WARNING

 

Always switch power off and unplug the Tread before cleaning and when it is not in use. 

LEVELING

The back feet of the Tread are adjustable. If the Tread 
rocks or wobbles, turn one or both of the back feet 
clockwise until all feet rest firmly on the ground.

 


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14

15

LOGGING IN

•   

When logging in for the first time, please have 
available your Subscription Activation Key or the 
login information you set up when you purchased 
the Peloton Tread.

•   

Once a subscription is activated and associated 
with this Tread, any user can log in and access 
subscription content.

CAUTION

 

The ethernet cable must not pass under the Tread or touch the running surface.

G E T T I N G   S TA R T E D

CONNECTING TO 

THE INTERNET

•   

Select your WiFi network and enter the password.

•   

If a WiFi network is not available, use an Ethernet cable 
to connect to a Local Area Network (LAN). Pull the 
back panel off the touchscreen mount to access the 
Ethernet port.

ADJUSTING THE 

TOUCHSCREEN

•  

Hold the top and bottom of the screen and              
tilt back or forward. 

•  

You should be able to look at the screen 
comfortably, without tilting your head up or       
down, from the middle of the platform.

 


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16

17

US ING THE TREAD

SPEED

• 

 

Turn knob forward to increase speed in increments       
of 0.1 mph.

• 

 

Turn knob backward to decrease speed in increments 
of 0.1 mph.

• 

 

Press the jump button at the center of the knob to 
increase speed to the next whole mph.

• 

 

Tap 

Speed

 to change your speed using onscreen 

shortcuts. Tap the screen and select

 

Customize 

Shortcuts

 

to put in your own shortcut speeds.

CENTER BUT TON

• 

 

When the Peloton Tread is powered on but inactive, 
press to wake.

• 

 

When the Peloton Tread is active but not in use, 
press and hold for three seconds to sleep.

• 

 

When the Peloton Tread is in use, press to stop.

INCLINE

• 

 

Turn knob forward to increase incline in increments    
of 0.5 percent grade.

• 

 

Turn knob backward to decrease incline in increments 
of 0.5 percent grade.

• 

 

Press the jump button at the center of the knob to 
increase incline to the next whole percent grade.

• 

 

Tap 

Incline

 to change incline using onscreen 

shortcuts. Tap the screen and select

 Customize 

Shortcuts

 to put in your own shortcut incline settings.

WARNING 

Do not start the Tread before stepping 

onto the running surface.

Step onto the Tread from the rear, using handrails for 
balance. Avoid putting your full weight on the handrails.

 


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U S I N G   T H E   T R E A D  

CONTINUED

18

19

SAFET Y KEY

Familiarize yourself with emergency stop procedures 
before using the Tread. 

• 

 

Detach the magnetized clip from the center rail and clip it 
to a tight-fitting piece of clothing. 

• 

 

If the safety key is detached, the slat belt will immediately 
stop moving and the tread will lock. 

• 

 

The Tread will be disabled until the key is reattached. 

• 

 

To start running again, reattach the safety key and press 
the center button.

• 

 

Always detach the safety key when the Tread is not in use.

WARNING

 

 When the Tread is in Free Mode, the slat belt moves freely. If you inadvertently start the belt moving,

you could fall. Never leave the Tread unattended in Free Mode.

CAUTION

 

The Tread will function only when the safety key is present and fully engaged. Do not lose the safety key.

CL ASS T YPES

Peloton’s schedule includes a variety of different kinds 
of classes. Class types may include the following:

• 

 

Run/Walk: cardio-focused classes taking place 
entirely on the Tread.

• 

 

Bootcamp: a combination of cardio segments taking 
place on the Tread and strength segments taking 
place off the Tread.

• 

 

Floor: a combination of strength, flexibility, and cardio 
segments taking place off the Tread.

JOINING A CL ASS

Most Peloton classes will include warmup and 
cooldown.

• 

 

Select live classes from the schedule or choose 
from on-demand classes

• 

 

Filter by instructor, class length, class type,       
and more

• 

 

Select 

More 

for a Scenic Run or Just Run 

FREE MODE

In Free Mode, the slat belt moves freely. Hold the 
handrail and move the running surface using your feet.

• 

 

Before turning on Free Mode, bring the Tread to a 
complete stop and set the incline to 0%.

• 

 

Press the Free Mode button to turn on Free Mode.

• 

 

Press the Free Mode button or the center button to 
stop the belt and exit Free Mode.

 


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A C C E S S O R I E S

20

21

C L A S S   S C R E E N

WEIGHTS

Ergonomically designed cast iron
weights with a natural rubberized 
coating, available in weights from 
5 to 30 lbs. 

RESISTANCE BANDS

High-grade natural rubber latex
resistance bands with aluminum 
handles, nylon cording, and 
rubber grips.

HEART RATE MONITOR

A comfortable ANT+ and BLE chest 
strap that connects instantly to track 
your heart rate on and off the Tread.

EXERCISE MAT

A 5 mm-thick reversible mat
designed for superior grip
and comfort.

SPEED 

DISTANCE

Your 

PACE

, in

minutes per mile.

CALORIES

TOTAL OUTPUT

Your 

OUTPUT

, in watts. 

This is a combination of 

your speed and incline.

ELEVATION

, in feet. 

This is the amount 

of vertical distance 

you’ve climbed.

Current 

INCLINE

 

setting, in 

percent grade.

LEADERBOARD

 

Shows all participants

in the class, sorted by

total output.

METRICS 

Shows the Tread’s current 

settings and monitors

your status.

TIMELINE

Shows class segments

and your progress within

the class.

Our Tread accessories will help you get the most out of Floor and Bootcamp
classes.

 

When using Peloton accessories, follow instructions and warnings

in accompanying literature and from instructors for safe and proper use. 
All accessories are available at 

onepeloton.com/shop/accessories

 


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PROBLEM: 

The touchscreen has trouble connecting 

to WiFi.

SOLUTION: 

Peloton recommends a minimum of 

10-15 mbps download and 2.5 mbps 

upload speed for your touchscreen. 
WiFi extenders and boosters, distance 
from the router, and obstructions like 
walls and furniture can weaken your 
WiFi signal.

If you continue to have trouble with
your WiFi connection, you can connect 
to a Local Area Network (LAN) using an 
Ethernet cable. Remove the back panel 
of the touchscreen mount to access
the Ethernet port.

See support.onepeloton.com for more 
information on possible errors.

M A I N T E N A N C E

CLEANING THE TREAD

Clean the Tread regularly for optimal performance 
and longevity.

•  

Clean surfaces with a damp cloth and mild,  
soapy water.

•  

Never use abrasive cleaners.

•  

Never spray or pour liquid directly on Tread 
surfaces. Never allow liquid to drip between the 
slats or into any other opening on the Tread.

•  

Before powering off the Tread for cleaning,        
set the incline to 2% or higher to allow access     
to the area underneath the Tread.

•  

Always power off and unplug the Tread         
before cleaning.

MAINTENANCE SCHEDULE

WEEKLY: 

•    

Clean Tread surfaces

•  

Check power cord for damage

•  

Clean the area underneath the Tread

MONTHLY:

•  

Check the entire Tread for wear and damage

•  

Test the safety key by pulling it out while    
walking on the Tread

CAUTION: 

Any repair or troubleshooting procedure other than those described in this section must be performed               

by authorized personnel.

22

23

T R O U B L E S H O O T I N G

PROBLEM: 

The slat belt won’t move. 

SOLUTION: 

First, make sure the Tread is awake. If
the screen is dark, the Tread is asleep
and will not work.  

If the Tread is awake, try detaching and 
reattaching the safety key. If you are still 
unable to start the belt, use the switch 
on the underside of the deck to turn the 

Tread off and then on.

PROBLEM: 

Control lights are on, but the touchscreen 
is blank. 

SOLUTION: 

If you have just turned on the Tread, wait
a few moments for the system to boot. 
If the screen still doesn’t turn on, try to 
wake the system by touching the screen 
or by pressing and holding the center 
button for a few seconds. If the screen is 
still unresponsive, contact Support. 

PROBLEM: 

An object falls into the Tread

SOLUTION:

 

Look underneath the Tread. If the object has 
fallen through to the floor, raise the incline to 
at least 2%, turn off and unplug the Tread, and 
retrieve it. If it is not there, it may be stuck 
inside the belt. Turn on Free Mode and slowly 
move the belt forward until the object falls to 
the floor.

PROBLEM:

The slat belt comes to a sudden stop during 

a workout.

SOLUTION:

If an error occurs during operation, the Tread 
belt will come to a stop. The stop 
may be gradual or more sudden, depending on 
the error and your speed. If an error occurs, 
follow the instructions on the screen. If there 
are no instructions, use the switch on the 
underside of the deck to switch the Tread off 
and then on. See support.onepeloton.com for 
more information on possible errors. 

     SAFET Y  INFORMATION

•   

The safety and integrity of the Tread can only 
be maintained when it is regularly examined for 
damage and repaired. 

•   

It is the owner’s sole responsibility to ensure 
that regular maintenance is performed. 

•   

Replace worn or damaged parts immediately. 
Do not use the Tread until repairs are made.

•   

Use only original parts from Peloton.

 


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L I M I T E D   WA R R A N T Y

*

24

25

Peloton Interactive, Inc. (“Peloton”) extends 
the following Limited Warranty to U.S. 
purchasers, which applies only to non-
commercial, in-home, indoor use of the 
Peloton Tread. Any other use of the Peloton 
Tread shall void this Limited Warranty. 
During the applicable Limited Warranty 
periods described below, the covered 
components of the Peloton Tread will be 
free of defects or malfunctions during 
normal use. Certain exclusions apply, as 
further described in this Limited Warranty.

The Limited Warranty applies for the 
following components of the Peloton 
Tread only, for the time period indicated. 
The Limited Warranty applies only against 
defects discovered within the applicable 
Limited Warranty period and only so 
long as the Peloton Tread remains in the 
possession of the original purchaser, or 
for gifted Peloton Treads, the owner of 
the original Subscription attached to that 
Peloton Tread.

HD TOUCHSCREEN – 12 MONTHS: 

Peloton warrants the touchscreen against 
defects in workmanship and materials for 
a period of 12 months from the date of 
original delivery.

FRAME – FIVE YEARS: 

Peloton 

warrants the platform frame (excluding 
any moving parts attached to the 
structural frame) against defects in 
workmanship and materials for a period 
of five years from the date of original 
delivery.

TREAD COMPONENTS – 12 
MONTHS:

 Peloton warrants the 

components and all original parts of 
the Peloton Tread against defects in 
workmanship and materials for a period 
of 12 months from the date of original 
delivery.

LABOR – 12 MONTHS:

 For Peloton 

Treads originally assembled by an 
authorized Peloton technician, Peloton 
will cover the labor cost for the repair or 
replacement made under this Limited 
Warranty for a period of 12 months 
from the date of original delivery. 
Except where applicable law requires 
otherwise, repair labor is not covered for 
locations where Peloton did not originally 
assemble the Peloton Tread or if the 
Peloton Tread is moved to a location that 
is outside of Peloton’s service area.

EXCLUSIONS AND LIMITATIONS: 

Who is covered? 

The original owner of the 

Peloton Tread. The Peloton Tread must 
remain in the possession of the original 
purchaser, or for gifted Peloton Treads, 
the owner of the original Subscription 
attached to that Peloton Tread. This 
Limited Warranty is not transferable.

What is covered? 

If a defect arises 

in the Peloton Tread or a warranted 
component within the applicable Limited 
Warranty period, the purchaser’s sole 
and exclusive remedy is for Peloton 
to, at Peloton’s discretion to the extent 
permitted by law, either replace or repair 
the defective or malfunctioning Peloton 
Tread or component with the same or a 
comparable model.

Any replacement or repaired component 
shall be warranted for the remainder 
of the original Limited Warranty period 
or 30 days, whichever is longer, or for 
any additional period that is required by 
applicable law.

What is NOT covered? 

Any other Peloton 

products or services, non-Peloton 
products or labor, units that are, or that

PROBLEM:

 

The Speed and/or Incline knob does not work. 

SOLUTION:

 

If the Tread is awake and the controls are not 
working, first, ensure that the Tread is not 
in Free Mode. Controls will not work in Free 
Mode. Then, check the control lights. The 

Tread will function only when the safety key 

is present and fully engaged. Solid red lights 
indicate that the safety key is not connected. 

Try detaching and reattaching it. Blinking 

red lights indicate an error. Follow the 
instructions on the screen, or, if there are no 
instructions, use the switch on the underside 
of the deck to turn the Tread off and then on. 

PROBLEM: 

The Free Mode button does not work. 

SOLUTION:

Make sure both speed and incline are set
to zero. If the Tread is awake and both 
speed and incline are set to zero, use the 
switch on the underside of the deck to turn 
the Tread off and then on. 

T R O U B L E S H O O T I N G  

CONTINUED

PROBLEM: 

The Tread won’t turn on. 

SOLUTION:

 

First make sure that the power cord is 
securely attached to the Tread and the outlet, 
and that the Tread is switched on. Then press 
and hold the center button for a few seconds. 

The control lights should turn on. If the Tread 

is still unresponsive, contact Support.

PROBLEM:

 

The Tread does not register heart rate data. 

SOLUTION:

 

Check your heart rate monitor. 

 •   

Is the sensor receiving data? You may 
need to tighten the strap or moisten the 
electrodes to help the monitor pick

    up your heart rate. 

 •   

Is the heart rate monitor paired with

    a different device? 

 •   

Does the monitor battery need to be 
replaced? 

Keep in mind that the Tread will only display 
heart rate data when a class is in progress.

PROBLEM:

The Tread is producing an unusual noise. 

SOLUTION:

Immediately stop using the Tread, set the 
incline to zero, and contact Support.

PROBLEM:

Control lights are red. 

SOLUTION:

 

 •   

Solid red lights indicate that the 

    safety key is not connected. The
    Tread will function only when the safety    
    key is present and fully engaged. Try
    detaching and reattaching it. 

 •   

Blinking red lights indicate an error. 

   Follow the instructions on the screen,
   or, if there are no instructions, use the 
   switch on the underside of the deck to
   turn the Tread off and then on.
See support.onepeloton.com for more 
information on possible errors

.

CAUTION: 

Any repair or troubleshooting procedure other than those described in this section must be performed               

by authorized personnel.

 


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L I M I T E D   WA R R A N T Y

CONTINUED

This limited warranty is the exclusive 
warranty given by Peloton and 
supersedes any prior, contrary or 
additional representations. All other 
warranties, express or implied, including 
any statutory warranty or condition 
of merchantability or fitness for a 
particular purpose, are disclaimed 
except to the extent prohibited by 
law. In such event, such warranty is 
limited to the duration of the warranty 
periods set forth above. This exclusion 
applies even if this warranty fails of 
its essential purposes and regardless 
of whether damages are sought 
for breach of warranty, breach of 
contract, negligence, or strict liability 
in tort or under any other legal theory. 
Some jurisdictions do not allow the 
exclusion or limitation of incidental or 
consequential damages, so the above 
limitation may not apply to you. This 
limited warranty gives you specific legal 
rights, and you may also have other 
legal rights, which vary from state to 
state. 

HOW DO I OBTAIN WARRANTY 
SERVICE?

To be eligible for service under this 
Limited Warranty you must provide 
Peloton with the serial number of your 
Peloton Tread (see page 7) and the 
dated receipt, or other proof of purchase 
indicating the date purchased, upon 
discovering any nonconformity or 
defect. Contact member support if you 
believe you need service:

Claims must be made within the 
specified warranty period.

26

27

1.866.679.9129  

support@onepeloton.com  

support.onepeloton.com

WHAT IF I HAVE QUESTIONS              
OR CONCERNS?

You may direct any questions or concerns     
to member support: 

Any disputes between you and Peloton  
related to this Limited Warranty or the  
Peloton Tread will be governed by the 
then-current dispute resolution procedures 
in Peloton’s Terms of Service, available at 
onepeloton.com/terms-of-service.

WHAT IF I WANT MORE COVERAGE?

Extended warranty coverage is available 
for purchase. See 

support.onepeloton.com

 

for more details.

1.866.679.9129  

support@onepeloton.com

Peloton Interactive, Inc. 
125 West 25th Street, 11th FL
New York, NY 10001 
Attn: Limited Warranty Claims  

Peloton reasonably believes to be, 
stolen, counterfeit, or purchased from an 
unauthorized distributor or reseller, units 
purchased or used outside the U.S., and 
units missing serial numbers.

Software, even if sold with or embedded 
in the Peloton Tread, or Internet 
connectivity. Peloton does not warrant 
that the operation of the Peloton Tread 
will be uninterrupted or error-free.

Damage or equipment failure due to 
normal wear and tear, improper or 
negligent assembly, maintenance, 
installation, relocation, or repair (other 
than that caused by a Peloton authorized 
service technician), use of the Peloton 
Tread with parts or accessories from 
third parties, or with parts or accessories 
not originally intended for or compatible 
with the Peloton Tread, or any use 
contrary to the instructions in the 
Peloton User Manual.

Damage or equipment failure due to 
accident, abuse, improper or abnormal 
use, neglect, corrosion, discoloration of 
paint or plastic (or any other change in 
cosmetic appearance that does not affect 

performance), theft, vandalism, fire, flood, 
wind, lightning, freezing or other natural 
disasters or acts of God of any kind, 
electrical wiring, power reduction, power 
fluctuation or power failure from whatever 
cause, unusual atmospheric conditions, 
collision, introduction of foreign objects, 
or modifications that are unauthorized or 
not recommended by Peloton.

Incidental or consequential damages. 
Peloton is not responsible or liable 
for indirect, special, incidental or 
consequential damages, economic 
loss, loss of property or profits, loss of 
enjoyment or use, or other consequential 
damages of any nature whatsoever in 
connection with the purchase, use, repair 
or maintenance of equipment or parts. 
Peloton does not provide monetary or 
other compensation for any such repairs 
or replacement parts costs, including but 
not limited to gym membership fees, work 
time lost, cost of substitute equipment, 
diagnostic visits, maintenance visits or 
transportation.

Equipment used for commercial purposes 
or for any use other than a single family or 
household.

Any attempt to move or repair fitness 
equipment creates a risk of injury 
and property damage. Peloton is not 
responsible or liable for any damage or 
injury incurred during, or as a result of, 
any move, repair or attempted repair of 
equipment by anyone other than a Peloton 
authorized service technician. All moves 
or repairs attempted by you or your agents 
are undertaken 

at your own risk 

and 

Peloton will have no liability for any injury 
to persons or property arising from such 
attempted moves or repairs. In addition, 
labor may no longer be covered if you 
move outside of Peloton’s service area.

Where permitted by law, replacement 
units, parts and electronic components 
reconditioned to as-new condition by 
Peloton or its vendors may sometimes 
be supplied as warranty replacement and 
constitute fulfillment of warranty terms.

 


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© Peloton 2018, Peloton Interactive, Inc. All rights reserved.

125 W 25th Street, 11FL, New York, NY 10001

www.onepeloton.com

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