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Genexis Platinum Quick Installation Manual

Made by: Genexis
Type: Quick Installation Guide
Category: Gateway
Pages: 12
Size: 3.03 MB

 

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Quick Installation Guide

Platinum

 


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1

Contents

1. 

Platinum overview............................

2. Installation......................................

3. 

Network setup.................................

4. 

Wireless setup.................................

5. 

Configuring your Platinum................

6. Troubleshooting..............................

2

4

7

6

8

9

 


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2

1. Platinum overview

User interfaces

Description

1

Power connector

2

Internet port

3

Ethernet ports

4

USB 2.0 port

5

Telephony ports

6

Reset button (recessed)

7

WPS button

8

Fiber port

Your product port configuration may 
differ depending upon the specific mo-
del type.

1

2

3

4

5

6 7

8

 


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3

Status feedback LEDS:

Activity

Description

On (green)

On (red)
Off

Powered successfully 
Flashes during startup 
sequence 
System error
No power

On
Flash

Off

Successful data uplink
Firmware upgrade / 
provisioning initializing
No data uplink

On
Flash

Off

Internet connection enabled
Internet connection 
initializing
Internet connection disabled

On
Flash
Off

Phone line enabled
Phone line initializing
Phone line disabled

On
Flash
Off

WLAN enabled
WPS active
WLAN disabled

LAN 

ports

Green 
Yellow
Blink

1000 Mbps connection 
10/100 Mbps connection
Network activity

Buttons:

Function

Action

Restart

• Press and release button to initiate 

restart

Factory
restart

• Press and hold button for more 

than 5 seconds

• LEDs will flash
• Release button to initiate factory 

restart

WPS 

WLAN
control

• Press and release button to initiate 

WPS 

• Press and hold the button for 

more than 5 seconds. WLAN LED 
will flash once. Release button to 
toggle WLAN on or off

 


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4

2. Installation

Step 1

Before installation, make sure your Platinum 

is connected to your Internet modem or fiber 

demarcation point using either the Internet port, or 

fiber port (see page 2). 

Step 2:  Powering the device

Connect the 12V plug of the supplied adapter to the 

Platinum power connector and connect the adapter 

to a power socket. The unit will now start up. During 

the start-up sequence  the      LED flashes, and 

when the startup sequence is complete the   should 

be on.  Other LEDs may flash during startup. 

The complete start-up sequence may take several 

minutes.

Step 3:  Connecting your computer

Connect your computer or laptop to one of the 

Ethernet LAN ports on the Platinum, using an RJ-45 

Ethernet cable. Your provider can tell you which 

ports to use. 

Note: refer to section “Fixed network setup” if your 

connection is not working directly from the start. 

 


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Step 4: Connecting your telephone

This step is only relevant if your Platinum has voice 

ports.

A standard analogue telephone handset can be 

connected to the active voice ports using an RJ-11 

cable. The  

  LED indicates if voice is enabled and 

operating correctly. 

Cleaning instructions:

Your Platinum product may be cleaned using a soft, 

dry cloth. For areas of persistent dirt, a damp cloth 

may be used with mild detergent. Product and LED 

logos may be damaged by using aggressive cleaning 

products or ethanol-based cleaners - if in doubt do 

not clean near these logos. Under no circumstances 

allow water or cleaning fluid to ingress the product, 

as this may cause permanent damage and prevent 

correct operation.

 


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Step 1:

Open the web browser on your computer and check 

if your connection is working. If your connection is 

working, you can skip step 2 and 3.

Step 2: 

(Instructions for Windows Vista / Windows 7; for 

other operating systems please contact your service 

provider)

On your computer, go to “Start” at the bottom 

left corner and click on “Control Panel”.

The Control Panel window will appear. Click 

on “View Network Status and Tasks” at the 

“Network and Internet” category.

The Network and Sharing Centre will appear: 

For Windows Vista: Click on “Manage 

network connections” at the top left hand 

corner. 

For Windows 7: Click on “Change adapter 

settings” at the top left hand corner.

Right click on the correct “Local Area 

Connection” by identifying the correct network 

card and click “Properties”.

Select “Internet Protocol Version 4 (TCP/IPv4)”. 

Click on “Properties”

Select “Obtain an IP address automatically”, 

and “Obtain DNS server address automatically”. 

Save the settings by clicking “OK”, and close the 

window by clicking “OK” or “Close”.

Step 3:

Open your web browser and check if your connection 

is working. If your connection is not working, please 

refer to the troubleshooting section.

3. network setup

 


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4. Wireless setup

This section is only relevant if wireless functionality 

is available on your Platinum. The   

   LED 

indicates if wireless functionality is enabled.

Step 1:

To set up the wireless connection between your 

computer and the Platinum you may need the SSID 

and WPA key of the Platinum. The SSID is the name 

of the wireless network. The WPA key is the pass-

word needed for your secured wireless network. The 

default SSID and the WPA key are printed on the label 

on the rear of your Platinum and on the seperate 

labels included in the package. 

You may write down these values here:

SSID: _____________________________________________

WPA key: _________________________________________

Step 2:

(Instructions for Windows Vista / Windows 7; for 

other operating systems please contact your service 

provider)

Go to “Start” at the bottom left corner and 

click on “Control Panel”.

The Control Panel window will appear. Click 

on “View Network Status and Tasks” at the 

“Network and Internet” category.

The Network Connections window will appear. 

Click on the “Connect to a network”.

Show “Wireless” and select the network (SSID) 

that is printed on the label.

If requested press the WPS button on your 

Platinum. Alternatively you can connect using 

the WPA key that is printed on the label.

Your connection is now operational. Open your 

web browser and verify that your connection 

is working. If your connection is not working, 

please refer to the troubleshooting section. 

After installation you can manually change the 

SSID and WPA key, by using the web-interface 

of the Platinum.  

 


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5. Configuring your Platinum

Note: By default the router is configured correctly for 

most home networks. Changing the configuration is 

only advised for advanced users and might interrupt 

your connection. Please refer to page 3 on how to 

reset the router settings back to the factory default 

settings. 

Step 1: 

Launch the web browser on your computer and 

enter http://router or the default IP address 

http://192.168.1.254 in the address field. This 

address is also printed on the label on the back 

of your Platinum.

Step 2:

Log in as ‘admin’, using the default password 

‘admin’.

It is strongly advised to change the password 

after you logged in for the first time.  

Step 3:

Configure the router to the desired configura-
tion. Read the help text for additional informa-
tion about this setting.

 


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9

6. Troubleshooting

Issue

Action

  

LED is off

Make sure you have connected the Platinum to a working power outlet, 

using the adapter shipped along with it. If the LED remains off, please 

contact your service provider.

  

Red LED is on or flashing

System error. Power down the device, wait for 1 minute, then power the 

device back on. If the problem persists, contact your service provider. 

LED is off

Link is down. Check the physical uplink connection (which may differ 

depending upon model). If this problem persists, contact your service 

provider.

  

LED is off 

LED keeps blinking

Internet connectivity is not enabled. Please contact your service provider.

Internet service initialization not completed. If this persists, contact your 

service provider.

LED is off

Voice functionality is not operational. Please contact your service pro-

vider if voice functionality is expected.

  

LED is off

Please check in the web interface if wireless functionality is enabled. 

Please contact your service provider if wireless functionality is expected. 

Some models do not include wireless functionality.

Web interface is not reachable

Check if Internet functionality is enabled , and if you have the correct 

router IP address. 

How to reset the router settings?

See page 3

 


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Europe-EU Declaration of Conformity

Hereby, Genexis BV declares that this product is in compliance 
with the essential requirements and other relevant provisions 
of Directive 1999/5/EC.

 


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Copyright © Genexis BV 2014     rev.4