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Genetec SV-32 Quick Start Manual

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Type: Quick Start Guide
Category: Firewall
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REV. 1

SV-32 

Network Security Appliance 

Quick Start Guide

This document explains how to set up the SV-32 

for use with Security Center

Click 

here

 for the most recent version of this document.

6


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EN.804.003-V6(1) 

SV-32 Network Security Appliance Quick Start Guide

Copyright notice

© 2014 Genetec Inc. All rights reserved.
Genetec Inc. distributes this document with software that includes an end-user 
license agreement and is furnished under license and may be used only in 

accordance with the terms of the license agreement. The contents of this 
document are protected under copyright law.
The contents of this guide are furnished for informational use only and are 

subject to change without notice. Genetec Inc. assumes no responsibility or 
liability for any errors or inaccuracies that may appear in the informational 

content contained in this guide.
This publication may not be copied, modified, or reproduced in any form or for 
any purpose, nor can any derivative works be created therefrom without Genetec 

Inc.’s prior written consent. 
Genetec Inc. reserves the right to revise and improve its products as it sees fit. 

This document describes the state of a product at the time of document’s last 

revision, and may not reflect the product at all times in the future.
In no event shall Genetec Inc. be liable to any person or entity with respect to any 

loss or damage that is incidental to or consequential upon the instructions found 

in this document or the computer software and hardware products described 
herein. The use of this document is subject to the disclaimer of liability found in 

the end-user license agreement.
“Genetec”, “Omnicast”, “Synergis”, “Synergis Master Controller”, “AutoVu”, 
“Federation”, the Genetec stylized “G” and the Omnicast, Synergis and AutoVu 

logos are trademarks of Genetec Inc., either registered or pending registration in 
several jurisdictions.
“Security Center”, “Security Center Mobile”, “Plan Manager”, “Sipelia” and the 

Security Center logo are trademarks of Genetec Inc.
Other trade names used in this document may be trademarks or registered 
trademarks of the manufacturers or vendors of the respective products.
All specifications are subject to change without notice.

Document information

Document title: SV-32 Network Security Appliance Quick Start Guide
Document number: EN.804.003-V6(1)
Document update date: November 6, 2014
You can send your comments, corrections, and suggestions about this guide to 

documentation@genetec.com

.


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SV-32 Network Security Appliance Quick Start Guide

EN.804.003-V6(1)

iii

Product documentation

The product documentation is found in the following location:

Genetec Technical Assistance Portal (

GTAP

). 

The latest version of 

the documentation is available from 

GTAP

. Note, you’ll need a 

username and password to log on to GTAP.


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EN.804.003-V6(1) 

SV-32 Network Security Appliance Quick Start Guide

Technical support

Genetec Technical Assistance Center (GTAC) is committed to providing its 
worldwide clientele with the best technical support services available. As a 

Genetec customer, you have access to the Genetec Technical Assistance Portal 

(GTAP), where you can find information and search for answers to your product 
questions.

Genetec Technical Assistance Portal (GTAP). GTAP is a support website that 
provides in-depth support information, such as FAQs, knowledge base 
articles, user guides, supported device lists, training videos, product tools, 

and much more.
Prior to contacting GTAC or opening a support case, it is important to look at 
this website for potential fixes, workarounds, or known issues. You can log in 

to GTAP or sign up at 

https://gtap.genetec.com

.

Genetec Technical Assistance Center (GTAC). If you cannot find your 
answers on GTAP, you can open a support case online at 

https://

gtap.genetec.com

For GTAC's contact information in your region see the 

Contact page at 

https://gtap.genetec.com

.

NOTE Before contacting GTAC, please have your System ID (available from the 
About button in your client application) and your SMA contract number (if 

applicable) ready.

Licensing. 

For license activations or resets, please contact GTAC at 

https://gtap.gene-

tec.com

.

For issues with license content or part numbers, or concerns about an 

order, please contact Genetec Customer Service at 

customerser-

vice@genetec.com

, or call 1-866-684-8006 (option #3).

If you require a demo license or have questions regarding pricing, please 
contact Genetec Sales at 

sales@genetec.com, 

or call 1-866-684-8006 

(option #2).

Additional resources

If you require additional resources other than the Genetec Technical Assistance 

Center, the following is available to you:

GTAP Forum. The Forum is an easy to use message board that allows clients 
and Genetec staff to communicate with each other and discuss a variety of 
topics, ranging from technical questions to technology tips. You can log in or 
sign up at 

https://gtapforum.genetec.com

.

Technical training. In a professional classroom environment or from the 
convenience of your own office, our qualified trainers can guide you through 

system design, installation, operation, and troubleshooting. Technical training 

services are offered for all products and for customers with a varied level of 
technical experience, and can be customized to meet your specific needs and 
objectives. For more information, go to 

http://www.genetec.com/Services

.


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SV-32 Network Security Appliance Quick Start Guide

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v

Contents

Introduction

 .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       1

What is the SV-32.      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       1

About SV-32 Hardware

   .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       2

What is included in the SV-32 kit  .      .      .      .      .      .      .      .      .      .      .      .      .      .       2
Hardware components      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       3
Front view       .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       4
Back panel connections     .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       5

Before you install

.      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       6

Keep product packaging    .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       6
Hardware requirements    .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       6
Site requirements  .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       6

Getting started

    .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       7

Connecting the SV-32.      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       7
Default Windows users     .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       7
Logging on      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       8

Product warranty

.      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       9

What is covered    .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       9
What is not covered    .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .       9

About product repairs and returns

   .      .      .      .      .      .      .      .      .      .      .      .      .      .     10

What should I do if the product is not working?    .      .      .      .      .      .      .      .      .      .     10
How do I return the product?  .      .      .      .      .      .      .      .      .      .      .      .      .      .      .     10
Where to find system information.      .      .      .      .      .      .      .      .      .      .      .      .      .    10

Find Security Center system license information    .      .      .      .      .      .      .      .      .     10
Find the image version      .      .      .      .      .      .      .      .      .      .      .      .      .      .      .     10


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EN.804.003-V6(1) 

SV-32 Network Security Appliance Quick Start Guide

Introduction

Introduction

This section provides an overview of the SV-32. For information about SV-32 
image version, please see SV-32 Release Notes available on the GTAP Documents 
page, at 

https://gtap.genetec.com

.

What is the SV-32

The SV-32 is a compact-sized network security appliance that comes pre-installed 
with Genetec’s Security Center and Windows Embedded Standard 7. It enables you 
to quickly deploy a unified or standalone video surveillance and access control 
system.


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SV-32 Network Security Appliance Quick Start Guide

About SV-32 Hardware

EN.804.003-V6(1)

2

About SV-32 Hardware

This section describes what is included in the SV-32 kit, and the hardware 
components of the SV-32. 

What is included in the SV-32 kit

The SV-32 kit contains the following:

SV-32 appliance

12V DC power supply

1x North American power cord 

1x EU and 1x UK power cords (supplied with European orders only)

HDMI to DVI adapter

3.5mm to RCA audio cable

12V DC power cable with pigtail

Two mounting brackets

IMPORTANT  

Verify the content of the box. If any component is missing, please 

notify Genetec within 30 days.


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About SV-32 Hardware

Hardware components

Hardware specifications

CPU

Intel Core i7-3555LE 64 bit dual core 2.5GHz

Chipset

Intel 7 Series System Controller Hub QM77

Memory

8GB DDR3

Storage

Internal:

2TB or 4TB Storage Options; 2.5" SATA hard drives

60GB mSATA drive

External:

Network Attached Storage (NAS) or external SATA drive 
(eSATA)

Display

HDMI up to 1920 x 1200

DisplayPort up to 2560 x 1600

Audio

7.1 channel S/PDIF

Ethernet 
ports

2x GbE ports

USB

2x USB 3.0, 5 Gbps

2x USB 2.0, 480 Mbps

Serial 

1 x RS-232 Ultra mini serial connector

Power

9.5 to 15V DC

Up to 35W

Operating 
temperature

0°C to 45°C (32°F to 113°F) with HDD


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SV-32 Network Security Appliance Quick Start Guide

About SV-32 Hardware

EN.804.003-V6(1)

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Front view

All-metal 
fanless case

Power and drive 
activity LEDs


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SV-32 Network Security Appliance Quick Start Guide

About SV-32 Hardware

Back panel connections

Audio S/PDIF 7.1 in

2x port USB 3.0

2x port USB 2.0

DisplayPort

4 x 2.5” SATA 
drive bays

Power button (auto-reboot)

Mini serial (RS-232)

12VDC power

eSATA port

HDMI port

Dual GbE LAN

Audio S/PDIF 7.1 out


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SV-32 Network Security Appliance Quick Start Guide

Before you install

EN.804.003-V6(1)

6

Before you install

This section describes the things you need to know and do before you install 
the product.

Keep product packaging

It is best practice to keep the product packaging in case you have to return the 
product.

Hardware requirements

To use the SV-32, you need the following items:

Ethernet connection

Display monitor with a DVI, HDMI, or DisplayPort input and DVI, HDMI, or 
DisplayPort cable

USB keyboard

USB mouse

Site requirements

Prepare the site as follows:

Provide adequate ventilation. 

The SV-32 does not have a fan. Heat dispersion 

is managed by the aluminum enclosure. 

CAUTION  

If you are using multiple SV-32 units, do not stack them on top of one 

another.

Clear space behind the SV-32. 

To prevent the SV-32 from accidentally 

turning off, ensure nothing is touching (or is too close to) the power button.


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SV-32 Network Security Appliance Quick Start Guide

Getting started

Getting started

This section contains the basic procedures to get started using the SV-32. 

Connecting the SV-32 

1

Connect your HDMI monitor to the SV-32 HDMI connector. If required, use 
the HDMI to DVI adapter or use the Display port. If it is not turned on, then 
turn on the monitor.

2

Connect the keyboard and mouse to the two USB ports.

3

(Optional) Connect your speakers to the S/PDIF line-out jack.

4

Plug your Ethernet cable into either of the available Ethernet ports.

5

Insert the DC plug into the 12V DC input jack on the SV-32 and turn it clock-
wise until the plug is secured.

 

6

Plug the DC power supply into an AC outlet. 

Note  

The SV-32 automatically turns on when connected to a power source.

Default Windows users

When you start up the SV-32, the following two Windows users are created by 
default:

Admin (full admin access)

Default password: admin

Access to the SV Control Panel 

Operator (limited access)

Default password: operator

Access to C: drive

Access to Security Desk through a desktop link

Cannot access the SV Control Panel

Cannot access video drives

Cannot modify system settings

Start menu contains Computer icon only


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SV-32 Network Security Appliance Quick Start Guide

Getting started

EN.804.003-V6(1)

8

Limited desktop icons (recycle bin, libraries)

Cannot shut down/restart Windows

Logging on

The first time you start the SV-32, you are automatically logged in as the Operator 
user and the SV Control Panel and SV-32 setup wizard will open to guide you 
through the initial setup of your system.

What you should know

You will only be logged on to Windows automatically the first time the 
machine is started. After that, a Username and Password is required to log on 
to the machine.

The SV Control Panel will only open automatically the first time the machine is 
started. After that, a user will be prompted to enter Admin credentials to have 
access to the SV Control Panel.

To log on to SV Control Panel:

1

When prompted, enter the admin user credentials.

2

Click Connect
The SV Control Panel opens.

For more details about using the SV Control Panel to configure your system, see 
the SV Control Panel User Guide. This guide is accessible by clicking the Control 
Panel: User guide (PDF) 

link on the About page in the SV Control Panel, or from 

the GTAP Documents page, at 

https://gtap.genetec.com

.


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SV-32 Network Security Appliance Quick Start Guide

Product warranty

Product warranty

This section explains what is covered and what is not covered by the product 
warranty.

What is covered

Genetec guarantees the product against defects in materials and assembly in the 
course of normal use and service, for a period of 3 years from the date of shipment. 
Genetec Hardware Warranties cover the product Hardware. Please contact 
Genetec Technical Assistance for more information.

What is not covered

The following items are not covered by the Genetec Standard Hardware Warranty:

Any equipment not furnished by Genetec which is attached to or used in 
conjunction with a product.

A product which is used with any ancillary equipment that is not furnished by 
Genetec.

Shipping cost to return a product to Genetec.

Defects or damage resulting from customer's improper testing, operation, 
installation, maintenance, modification, alteration, or adjustment.

Defects or damage from misuse, accident or neglect.

Defects or damage resulting from use of the product in a manner other than its 
normal and customary manner.

Defects or damage resulting from drilling holes, adding decals or other 
adhesives, or by painting the product.

Defects or damage due to lightning or other electrical discharge.

Product that is disassembled or repaired in such a manner as to adversely affect 
performance or prevent adequate inspection and testing to verify any warranty 
claim.

Modification or abuse of, or tampering with, the product.

Normal wear and tear.

Installation, maintenance, or service of the product.


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SV-32 Network Security Appliance Quick Start Guide

About product repairs and returns

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10

About product repairs and returns

This section explains the product return process.

What should I do if the product is not working?

Contact Genetec Technical Assistance for troubleshooting. An RMA form will be 
issued to you if the problem cannot be resolved. For information, see 

Technical 

support

 on page iv.

How do I return the product?

If a replacement unit is required, you must complete the RMA form provided by 
Genetec Technical Assistance before being issued an RMA number. Once you are 
given a number, you can then return the defective unit.

The customer is responsible for all return shipping charges, and Genetec will pay 
the shipping charges to send the repaired product back to the customer.

IMPORTANT  

If no problem is found with the unit, the customer is invoiced.

Where to find system information

You need to have all system information on hand when contacting Genetec 
Technical Support, such as the System ID number and image version.

Find Security Center system license information 

1

Open the SV Control Panel.
If you’re not logged on as the Admin user, you will be prompted to enter admin 
credentials.

2

Click About.
The information is displayed under License. You can also click Show full 
license

 for more detailed information.

Find the image version

1

Open the SV Control Panel.
If you’re not logged on as the Admin user, you will be prompted to enter admin 
credentials.

2

Click About.
The image version is listed beside Software revision under System.


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Compliance statements

FCCID VQF-RT3090-1T1R

CE EN 301 489-1 V1.6.1 (2005-2009) and EN 301 489-17 V1.2.1 (2002-2008)

SV-32

This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

- This device may not cause harmful interference, and

- This device must accept any interference received, including interference that 
may cause undesired operation.

Any changes or modification to the product not expressly approved by Genetec 
could void the user’s authority to operate this device.

This equipment has been tested and found to comply with the limits of a Class B 
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to 
provide reasonable protection against harmful interference when the equipment is 
operated in a residential environment. This equipment generates, uses, and 
radiates radio frequency energy, and if not installed and used in accordance with 
the instructions, may cause harmful interference. However, there is no guarantee 
that interference will not occur. If this equipment does cause interference to radio 
or television reception, which can be determined by turning the equipment off and 
on, the user is encouraged to correct the interference by one of the following 
measures:

Reorient or relocate the receiving antenna.

Increase separation between the equipment and receiver.

Connect the equipment to an outlet on a circuit different from which the receiver 
is connected.

Consult the dealer or an experienced radio/TV technician.