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GenTran Silent Generator Installation And Operating Manual

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Type: Installation And Operating Manual
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INSTALLATION and OPERATING MANUAL 

 

 

The Silent Generator™ Power System is a battery-powered backup system for 
use when backup power is required and a traditional combustion-engine 
generator power source is not practical or possible due to noise, regulation, 
reliability, space or fuel storage/availability issues.  The Silent Generator™ 
Power System provides an uninterruptible power output, ideal for office 
computers and servers, refrigeration, medical equipment, aquariums and 
other reliability-demanding power applications. When connected to AC 
power, the Silent Generator™ Power System is constantly recharging, ready 
for the next power disruption. 

 

Additionally, the Silent Generator™ Power System can be recharged with 
most any renewable DC power source such as solar, wind or hydro and 
qualifies for up to a 30% Federal Section 1122 tax credit

1

 or a Section 1603 

grant in lieu of Renewable Energy Tax Credits

2

, significantly reducing the 

initial investment required. 

 

This Installation and Operating Guide provides information required for 
proper installation, operation, environmental consideration, and battery 
maintenance recommendations. 
 

 

This manual is published for informational purposes and should not be considered all inclusive.  If further information is required, you should 
consult Gen/Tran Corporation.  Sale of product shown in this document is subject to terms and conditions outlined in appropriate Gen/Tran 
selling policies or other contractual agreement between the parties.  This document is not intended to and does not enlarge or add to any 
such contract.  Every effort has been made to ensure the accuracy and completeness of the information in this manual. Gen/Tran reserves the 
right to change and update the manual and product at any time without prior notice.  
 
No warranties, expressed or implied, including warranties of fitness for a particular purpose or merchantability, or warranties arising from 
course of dealing or usage of trade, are made regarding the information, recommendations and descriptions contained herein.  In no event 
will Gen/Tran Corporation be responsible to the purchaser or user in contract, in tort (including negligence), strict liability or otherwise for 
any special, indirect, incidental or consequential damage or loss whatsoever, including but not limited to damage or loss of use of 
equipment, plant or power system, cost of capital, loss of power, additional expenses in the use of existing power facilities, or claims against 
the purchaser or user by its  customers resulting from the use of the information, recommendations and description contained herein. 

 
 
NOTE TO INSTALLER: Please leave this manual with the customer for future reference. 

Una versión en español de este manual está disponible para descargar en nuestra página web www.gen-tran.com/support/installation 

 
MODEL NUMBER ___________________________________SERIAL NUMBER ________________________________________________________ 
 
DATE OF INSTALLATION ______________________________DEALER NAME/PHONE ___________________________________________________ 
 

Please note Model number and Serial Number here for future reference.  Serial Number may be found on back of the unit. 

 

                                                 

1

 To be eligible for a S1122 Tax Credit, the qualified property must be used in a residential property. Please consult your tax advisor for complete 

information.  

2

 To be eligible for a S1603 Grant, the qualified property must be used in a trade or business or held for the production of income. Residential or nonbusiness 

properties are not eligible. Please consult your tax advisor for complete information.

 

 


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IMPORTANT SAFETY PRECAUTIONS: 

 

This symbol indicates the presence of a hazard or unsafe practice that can result in personal injury or product/property damage. 

 

 This symbol refers to a hazard or unsafe practice that can result in severe personal injury or death if this hazard is not avoided. 

 

 This symbol warns of immediate hazards that will result in severe personal injury, death or property damage. 

 

 PLEASE READ THIS MANUAL IN ITS ENTIRETY BEFORE ATTEMPTING TO UNPACK, ASSEMBLE, INSTALL, 

OPERATE OR MAINTAIN THIS EQUIPMENT.  HAZARDOUS VOLTAGES ARE PRESENT INSIDE THE SILENT GENERATOR™ 
POWER SYSTEM ENCLOSURE THAT CAN CAUSE DEATH OR SEVERE PERSONAL INJURY.  FOLLOW PROPER INSTALLATION, 
OPERATION AND MAINTENANCE PROCEDURES TO AVOID THESE VOLTAGES.
 

 

THE SILENT GENERATOR™ POWER SYSTEM IS NOT INTENDED FOR USE AS AN EMERGENCY SYSTEM (SEE 

NEC ARTICLES 517 AND 700), NOR AS A LEGALLY REQUIRED SYSTEM (SEE NEC ARTICLE 701), NOR FOR 

PRIMARY POWER IN PLACE OF THE ELECTRIC UTILITY OR IN LIFE SUPPORT OR CRITICAL MEDICAL APPLICATIONS. 

 DO NOT connect any AC load whose neutral conductor is connected (bonded) to ground to the System. 

 

  Power equipment covered by this document is designed and tested to operate within its nameplate ratings.  Operation 

outside of these ratings may cause the equipment to fail resulting in death, serious bodily injury and/or property damage.  All responsible 
personnel should locate the equipment nameplate and be familiar with the information provided therein.  

 

Installation of this system must be done by a Licensed electrician in compliance with all applicable electrical codes and ordinances.

 

The Silent Generator™ Power System is intended for indoor use only.  Do not expose the unit to rain, snow, or moisture.  To reduce risk of 
fire hazard, do not cover or obstruct the ventilation openings. Do not install the Silent Generator Power System in a zero-clearance 
compartment as overheating may result.  

 

The Silent Generator™ Power System may connect to one source of DC Power and one source of AC Power.  To reduce the risk of electrical 
shock, disconnect all sources of AC and DC power from the Silent Generator™ Power System before attempting any maintenance or 
cleaning or working on any circuits connected to the unit.  Turning off controls/switches will not eliminate this risk.  

 

Do not operate the Silent Generator™ Power System with damaged or substandard wiring, if it has received a sharp blow, been dropped, or 
otherwise damaged in any way.  

 

Do not disassemble the Silent Generator™ Power System, there are no user-serviceable parts inside.  Contact Gen/Tran to  obtain service.  
Attempting to service the unit yourself may result in a risk of electrical shock or fire, and will void your warranty.  Internal capacitors remain 
charged after all power is disconnected. 

 

 Do not insert any foreign objects into the Silent Generator™ Power System’s AC outlets, DC Power input socket, or the 

ventilation holes.  Keep the Silent Generator™ Power System cabinet closed.  Make sure only authorized personnel have access to the 
cabinet.  Due to the serious shock hazard from high voltages within the cabinet, all service and adjustments to the unit must be performed by 
an electrician or authorized service personnel.  All possible contingencies which may arise during installation, operation or maintenance, and 
all details and variations of this equipment do not purport to be covered by these instructions.  If further information is desired by purchaser 
regarding his particular installation, operation or maintenance of particular equipment, contact Gen/Tran.   

 

BATTERY SAFETY PRECAUTIONS: 

1.  Use only sealed VRLA AGM type batteries specified by Gen/Tran in the Silent Generator™ Power System. Use of any other batteries 

could create a hazardous situation and will void the warranty. 

2.  To reduce the risk of battery explosion, follow these instructions and those published by the battery manufacturer. 
3.  Working in the vicinity of batteries may be dangerous.  Unsealed batteries can generate explosive gases during normal operation.  

Therefore, you must read this guide and follow the instructions exactly before installing or using the Silent Generator™ System. 

4.  This equipment contains components which tend to produce arcs or sparks. To prevent fire or explosion, do not install in locations that 

require ignition-protected equipment. This includes any space containing gasoline-powered machinery, fuel tanks, fuel lines as well as 
joints, fittings, or other connections between components of the fuel system. 

5.  Never smoke or allow a spark or flame near the batteries. 
6.  Use caution to reduce the risk of dropping a metal tool on the batteries. It could spark or short circuit the battery or other electrical parts 

and could cause an explosion. 

 


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7.  Remove all personal metal items, like rings, bracelets, and watches when working with batteries. Batteries can produce a short circuit 

current high enough to weld metal, causing a severe burn. 

8.  Have someone within range of your voice or close enough to come to your aid when you work near a battery. 
9.  Wear complete eye protection and clothing protection. Avoid touching your eyes while working near batteries. 
10.  Have plenty of fresh water and soap nearby in case battery acid contacts skin, clothing, or eyes. 
11.  If battery acid contacts skin or clothing, wash immediately with soap and water. If acid enters your eye, immediately flood it with 

running cold water for at least twenty minutes and get medical attention immediately. 

12.  Operating in temperatures above 77°F (25°C) will reduce battery life.  The external battery cabinet environment must be free of 

conductive contaminants and excessive moisture (condensation, flammable vapors, chemical fumes, or corrosive gases and liquids). 

 

SYSTEM SPECIFICATIONS: 

Max Output/Available Power 

4000 Watts @ 25°C 

Nominal Battery Voltage 

48 Volts DC

DC Input Operating Range 

42-64 VDC

Nominal AC Output 

120/240 VAC ±5% at 50Hz or 60 Hz

Max Output Current 

17 Amps @ 240 VAC
33 Amps  @120 VAC 

Max Output Surge @ 25° C 

200% 7 Sec.
150% 30 Sec. 
115% 30 Min. 

Internal Battery Type 

Sealed Lead Acid, AGM, 2 types
  - Deep Cycle (repetitive discharge + charge apps) 
  - Float (used occasionally, for backup power) 

Available Battery Capacity 

800 Amp Hours  (standard)
1000 Amp Hours (optional) 

Continuous Charging Current 

10 Amps @ 25°C
At 56 VDC Out with 240 VAC Input 

Receptacles Provided 

4 x 15 amp 120 V (NEMA 5-15)
1 x 20 amp 120/240 V (NEMA L14-20) 

AC Input Voltage Range 

80 to 150 VAC per Leg

AC Input Frequency Range 

45 to 65 Hz

Max AC Input Current 

40 Amps AC

DC Output Range 

42 to 70 VDC

Power Factor 

>.92 

Unit Weight  

930 lbs  with 800 AH batteries
1010 lbs  with 1000 AH batteries 

Unit Dimensions 

19.2”W x 28.3”D x 48.3”H

Suitable for use with 90° C Copper conductors 

Torque DC Input Terminals to:  5 ft-lbs / 6.78 N-m 

Normal Operating Temperature:  -20°C to +45°C 

 

SYSTEM CONFIGURATIONS: 

MODEL Output 

Watts@125VAC 

AC-Input/Output 

(VAC)

Storage (Amp Hours) 

Battery Type

SG (Silent Generator) 

4000 

A = 125 VAC only

B = 125/250 VAC* 

1 = 800* 
2 = 1000 

1 = Float*

2 = Deep Cycle 

*= Standard configuration          Example:  SG4000-B-1-1 
 

 


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SECTION 1 – PREPARING for INSTALLATION 

1.1 ITEMS INCLUDED WITH SYSTEM 

•  Silent Generator™ Power System 
•  2- shipping/ramp brackets and hardware 
•  Silent Generator™ Power System Installation and Operating Manual 
•  Apollo Solar TSW™ Inverter/Charger User’s Manual 
•  TriStar™ Controller Installation and Operation Manual 
•  10 foot 20A 120/240 with L14-20 connector and plug (Model RJB12410) 
•  Anderson SB50 Gray Connector with (2) #6 wire lugs 

 

 

1.2 TOOLS and HARDWARE REQUIRED FOR INSTALLATION 

•  Pallet Jack capable of moving 1200 lbs. 
•  7/16” and 1/2”socket wrench 
•  Flathead screwdriver 
•  #2 Phillips head screwdriver 
•  Scissors or knife to remove packaging 

 

1.3 OPTIONAL ITEMS FOR INSTALLATION 

•  Power Outlet Box with L14-20 receptacle, PN: 14212 
•  20 Amp 2-Pole circuit breaker for load center 

 
1.4 SITE PREPARATION 

When deciding where to locate your Silent Generator™ Power System, consider the size and weight of the unit, complying with 
the minimum site preparation requirements below. Ensure the structural integrity of the floor can withstand the weight of the 
cabinet.   
 
Minimum site preparation requirements: 

•  Clearance: 

6” (15.2 cm) minimum on sides and top to any obstruction at all times 

•  Temperature: 

Ambient temperature not to exceed 104°F (40°C) 

•  Ventilation: 

Minimum room size of 6’ x 6’ x 8’ 

•  Power:   

20A, 2 Pole 125/250VAC dedicated power circuit  

 
Cabinet physical specifications: 

•  Height:   

48.31” (122.7 cm) 

•  Width:   

19.16” (48.7 cm) 

•  Depth:    

28.3” (71.9 cm) 

•  Weight:   

Model SG-4000-X-1-X,   800AH storage, approximately 930 lbs. (422 kg) 
Model SG-4000-X-2-X, 1000AH storage, approximately 1010 lbs. (458 kg) 

 

1.5 UNLOADING THE SILENT GENERATOR™ POWER SYSTEM 

The Silent Generator™ Power System is shipped bolted to a pallet via two support brackets which can be used as ramps 
to allow the cabinet to roll off the pallet (Fig. #1).  It is recommended that a pallet jack be used to move the unit to a 
location where the unit can then be removed from the pallet and in close proximity to its final location.

 

 

  

At least two people should be present to unload the cabinet off of the pallet.  

 
1.  Move the Silent Generator™ Power System cabinet as close as possible to the desired operating location with a pallet jack, 

remove the packaging protecting the outer cabinet surfaces. 

2.  Verify that the locking casters are locked and are not able to spin freely. 
3.  Using a 7/16”socket wrench, remove and save the four hex lag screws that secure the cabinet to the pallet. 
4.  Using a ½” socket wrench, remove the four bolts that attach shipping brackets to Silent Generator™ System cabinet. 

 


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5.  Position the shipping brackets as indicated in Figure #2, using the four lag screws from Step 3, attached shipping brackets 

to lip of pallet, spacing per Figure 3 spacing.  The shipping brackets are now to be used as ramps to roll the unit off the 
pallet. 

6.  Verify there is ample space at the end of the ramps for the cabinet to rest on level ground, unlock the cabinet casters. 
7.  Using two people, slowly move the Silent Generator™ Power System down the ramp until the unit is on level ground.  

Remove shipping brackets from pallet. If the Silent Generator™ Power System is to be permanently mounted, re-attach the 
shipping brackets in reverse order mentioned above, and anchor to floor. 

8.  In case the cabinet will need to be moved to another location, retain the shipping brackets/ramps to move the Silent 

Generator™ Power System again.  They can also be useful to cross uneven ground and doorway thresholds. 

9.  Discard pallet and other shipping materials. 
10.  Roll to installation location, ensuring Section 1.4 site preparation has been completed. 
 

 

 

   FIGURE 

       

 

 

 

FIGURE 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

 

 

 

  FIGURE 3 

 

 

 


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SECTION 2 - CONNECTING POWER 

The Silent Generator™ Power System can be cord-connected or hard-wired to AC/DC power. The Silent Generator™ Power 
System must be connected to a properly sized AC and/or DC power source to ensure the batteries are charged and ready for the 
next power disruption.

 

 

2.1 CONNECTING TO AC UTILITY POWER 

2.1.1 CORD CONNECTING 
The Silent Generator™ Power System has a NEMA L14-20 (125/250VAC @ 20A) male power inlet, commonly found on 
generator equipment, to allow users to cord-connect to AC power.  Consult with a licensed electrician to install a 20A 
125/250VAC Power Outlet Box (PN 14212) near the location the Silent Generator™ Power System will be installed.  Connect 
the provided RJB12410 cordset between the Power Outlet Box and power inlet on the Silent Generator™ Power System. 
 
2.1.2 HARDWIRING CONNECTING 
A more permanent installation solution is to hardwire the Silent Generator™ Power System directly to a dedicated 20A 
125/250VAC 2-Pole circuit breaker in your load center.  Cut the male plug off of the RJB12410 cordset and connect to the 20A 
125/250VAC 2-pole circuit breaker in your load center following all local electrical code and permitting requirements. 
 

2.2 CONNECTING TO DC POWER 

The Silent Generator™ Power System can be connected solar PV panels, wind generating or hydro power sources via an 
Anderson SB50 receptacle.  An Anderson SB50 connector is provided.  See Figure 4.  The TriStar™ Model T-60 DC charge 
controller is factory set for 48 VDC/48A nominal inputs. Use minimum 6 AWG 90C wire for the DC connection.  Please refer to 
the enclosed TriStar™ Controller Installation and Operation Manual for complete DC connection instructions. 
 

         

 

                                                                         FIGURE 4 

 
 
 
 
 
 
 
 
 
 
 
 
 
 

 


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2.3 THE USER INTERFACE/LCD SCREEN 

 

 

 

 
 
 

OVER-LOAD ! 

                  

 

System overload, system shuts off, 
loads will not be powered, 
disconnect  loads, will 
 
AUTO-START after 6 second delay 

SYSTEM OVERLOAD

 

 


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SECTION 3 - START-UP PROCEDURE 

1.  Confirm all wiring is correct and connections are tight. 
2.  Check that all input/output voltages and polarities are correct. 
3.  Turn ON the DC BATTERY circuit breaker. 
4.  Turn ON the DC SOLAR INPUT circuit breaker (if a DC input power source is attached). 
5.  The Silent Generator™ Power System will start in the inverter mode within 6 seconds. 
6.  Turn ON the 20A 125/250VAC circuit breaker providing AC power to the Silent Generator™ Power System. The system 

should switch to charge mode.  Please refer to the Apollo Inverter/Charger User’s Manual Section 5.2 for LCD screen 
descriptions. 

7.  Connect and turn on an appliance, such as a hair dryer or toaster, to the Silent Generator™ Power System, verify load 

wattage on LCD screen.  

8.  Disconnect the AC and DC power inputs to the Silent Generator™ Power System. The System will switch to back-up 

mode and continue to provide power to your appliance. Disconnect appliances from Silent Generator™ Power System 
and reconnect the AC and DC power inputs. 

 

SECTION 4 - CONNECTING LOADS 

Loads may be connected to the Silent Generator™ Power System thru the 2-15A VAC GFCI receptacles and/or thru the 20Amp 
125/250 VAC L14-20 receptacle.  Gradually add load, monitoring the Silent Generator™ Power System LCD to ensure the total 
loads do not exceed 4000w in total.  If the Silent Generator™ Power System is overloaded, it will shut off and not restart until 
loads are removed and then restart after 6 second delay.  All loads connected to the Silent Generator™ Power System will be 
provided power without interruption as along as the batteries are properly charged. 
 

SECTION 5 - BATTERY MAINTENANCE and REPLACEMENT 

The Silent Generator™ Power System uses VRLA AGM sealed batteries, full charged and ready to use from the factory.  The 
Silent Generator™ Power System should be installed and connected to an AC or DC power source within 90 days of purchase. 
While the batteries have a design life of 10 years, long periods between charging (self-discharging), more frequent 
charge/discharge cycles and extreme ambient temperatures can reduce actual battery life to 5 years or less.  While the batteries 
are maintenance-free, avoid frequent (daily) discharging of batteries to more than 50% of their capacity. Under extreme 
conditions, occasionally discharging to an 80% level is acceptable.  Total discharging will reduce battery life and permanently 
damage the batteries.  Gen/Tran recommends setting up a bi-annual maintenance schedule to check the condition of the 
batteries.  If batteries need to be replaced, ONLY use a Gen/Tran approved battery, call Gen/Tran for pricing and availability. Use 
of unauthorized batteries will void the warranty and could potentially damage the system. 
 

SECTION 6 – TROUBLESHOOTING 

Use the following troubleshooting guide to help diagnose problems. Thoroughly inspect the Silent Generator™ Power System  
wiring and cable connections.  Correct any wiring problems before performing any tests or replacing any components. 
 
6.1 BASIC TROUBLESHOOTING 
In case of a Silent Generator™ Power System failure, check the following BEFORE calling your installer: 
1.  Check that all power cord and cable connections are tight. 
2.  Check that the dedicated 20A 125/250VAC 2-Pole circuit breaker in your load center is ON. 

STANDBY 

                     

BAT    48.4V                     0.0 A

 

System is in STAND-BY, no loads 
will be powered
 

 

SYSTEM STANDBY

 

To enter STAND-BY mode, 
press STANDBY button once 

To exit  STAND-BY mode, 
press STANDBY button once 

 


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3.  Check that the DC BATTERY circuit breaker and the DC SOLAR INPUT circuit breaker (if a DC input power source is attached) 

are ON. 

4.  Turn OFF the DC BATTERY circuit breaker for 30 seconds, then turn ON.  If the Power System still does not function, please 

continue with Troubleshooting Guide, if problems persists, call Gen/Tran for technical support 

 
6.2 TROUBLESHOOTING GUIDE 

PROBLEM POSSIBLE 

CAUSE(S) 

SOLUTION 

SECTION 

 

A. Dedicated 20A 
circuit breaker in 
load center is 
tripping* 
 
 
 
 

1. Circuit breaker is smaller than 20A/2P 
2. Circuit breaker is not dedicated to unit 
3. Circuit breaker is defective  
 
* Some installation may require a 

dedicate 30A/2P circuit breaker, call 
Gen/Tran for additional information. 

1. Change to 20A/2P circuit breaker 
2. Remove all other loads on circuit breaker 
3. Replace circuit breaker 
 

2.1 

B. Power System 
shuts off during use 
in utility and/or 
backup mode. 

1. Connected loads exceed 4000W  
 
2. Batteries are over 80% discharged 
3. Inverter is defective 
 

1. Reduce connect loads to 4000W or less, system will 

restart in 6 seconds after loads are reduced 

2. Recharge batteries with AC and/or DC power 
3. Refer to Apollo User’s Manual  


 
 
 
 

C. Power system 
runs shorter than 
expected in backup 
mode 

1. Batteries are not fully charged 
 
2. Batteries have been damaged due to 

overuse or deep discharging 

3. Loads are larger than planned 

1. Ensure AC and/or DC power is connect to system 

and charge for 24 hours 

2. Test batteries and replace if damaged 
 
3. Turn off some loads 

 
SECTION 7 – FILING for TAX CREDITS 

When properly installed and used in conjunction with certain “qualified” properties, such as solar electric PV panels and 
windmills, the Silent Generator™ Power System may qualify for Federal, State and/or local tax credits and/or incentive grants, 
significantly reducing the initial investment required.  
 
Included in this Installation Manual is a Manufacturer’s Certification Statement, certifying that The Silent Generator™ Power 
System qualifies for  the Federal Tax Credit allowed under S1122 of the American Recovery and Reinvestment Act of 2009. 
Since Gen/Tran is not a tax or legal advisor, please consult with your tax and legal professional for more complete information.

 

 
SECTION 7 - AVAILABLE ACCESSORIES 

•  Model 14212 Power Outlet Box  
•  RJB12425 Cordset  

 
 
 

 


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10 

 

Manufacturer’s Certification Statement 

Pertaining to the Tax Relief For the American Recovery and Reinvestment Act of 2009 

Gen/Tran Corporation 

This Manufacturer’s Certification Statement can be relied upon by you, the taxpayer, for verification that Gen/Tran Corporation 
certifies that the following products are “Residential Energy Efficient Properties” that qualify for the Federal Tax Credit for 
residential dwellings allowed under section 1122 of the American Recovery and Reinvestment Act of 2009. 

Name and Address of Manufacture: 

Gen/Tran Corporation, 1335 Ridgeland Parkway, Suite 150, Alpharetta, GA  30004  

Property Identification:  

Solar Electric Property  

Product Description:  

Model SG4000, Silent Generator™  Power  System 

The IRS does not require the taxpayer to attach this certification statement to their tax return. However, the taxpayer should 
retain this certification statement as part of their tax records. As in all tax matters, the taxpayer is advised to consult their tax 
professional.  

Under penalties of perjury, I declare that I have examined this certification statement, and to the best of my knowledge and belief, 
the facts are true, correct, and complete.  

Jack Mandula, President, Gen/Tran Corporation, August 16, 2011 

Disclaimer:*This certification statement is made as of August 16, 2011 and Gen/Tran Corporation makes no warranty as to the 
qualification of the products for federal tax credits if there are changes in requirements or applicable law after such date. Gen/Tran 
Corporation is not a tax advisor. Taxpayers claiming a tax credit should consult a tax professional with any questions. Gen/Tran 
Corporation is not responsible or liable for the taxpayer’s ability to receive tax credits. This document is not intended to constitute 
legal or tax advice. More comprehensive information is  available from the IRS.  

The user maintains the full and complete responsibility to comply with all codes, laws and regulations applicable to the safe and 
proper use, handling and installation of the product and should consult with a professional for all construction and design related 
questions. 

 

Homeowner’s Certification: The following products (s) have been installed in the primary 
residence of the following Taxpayer:  

Homeowner’s Name:_______________________________________________________  

Primary Residence 
Address:_________________________________________________________________  

Product(s) 
Installed:__________________________________________________________________  

Price Paid for Products:__________ Date Purchased: __________Date Installed_________  

 
 

 

 


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11 

LIMITED PRODUCT WARRANTY FOR GEN/TRAN SILENT GENERATOR™ POWER SYSTEM 

THIS PRODUCT WARRANTY IS PROVIDED BY GEN/TRAN CORPORATION, THE ORIGINAL EQUIPMENT MANUFACTURER OF THE SILENT GENERATOR™ 
POWER SYTEM” (THE “PRODUCT”). THE CAPITALIZED TERMS “YOU”, “YOUR ” AND “THEIR ” VARIANTS MEAN THE INDIVIDUAL OR ENTITY THAT 
PURCHASED THE PRODUCT FROM GEN/TRAN CORPORATION OR ITS AUTHORIZED RESELLER AND PAID THE REQUIRED FEES;, “WE”, “OUR” AND “US” 
MEANS GEN/TRAN CORPORATION, OR ITS AFFILIATED COMPANIES. 

LIMITED WARRANTY COVERAGE We warrant that the Product will be free from defects in materials and workmanship when installed, used, operated 
and serviced in the manner and under the conditions stated in its specifications and documentation (the “Limited Warranty”). The date on which the 
Limited Warranty commences (the “Start Date”) and the period during which it is effective (the “Warranty Period”) are specified in the table appearing 
below this paragraph. The end user/buyer is responsible for registering the product and purchase date. If the product fails to conform to the limited Warranty 
and we receive a valid claim within the Warranty Period, then we will either repair or replace the defective or non-conforming Product or part using new or 
refurbished parts. In lieu of replacing defective parts, we reserve the right, but are not obligated, to replace the Product entirely using a new or refurbished 
version comparable to that being replaced. To the extent permitted by applicable law, these repair or replacement obligations are our only liability and your 
only remedy for any allegedly defective Product or component. This limited Warranty applies only to the Product and Product components manufactured by 
us and for us, as identified by authorized use of our trademark/mint mark. 

 

Start Date: 

Date of purchase from Gen/Tran Coproartion or authorized reseller 

 

Warranty Period: 

All components except batteries: 1 years parts only 

   Batteries: 

10 

years 

parts 

prorated: year 1 & 2 at 100%, 3

rd

 year at 70%, pro-rated 10% less for each additional year 

  
This Limited Warranty does not apply to any Product that we determine in our discretion has been subjected to Unauthorized use. Frequently, particularly 
when a Product is purchased by a Builder or Developer for use in new construction, there is an extended delay between the time we ship our product and 
the point at which you make your first use. During this delay period, the storage conditions and treatment of the Product is handled by you or your 
builder/developer and is out of Gen/Tran Corporation’s control. While we intend to stand behind our products, if damage arises out of poor storage 
conditions or mistreatment that is beyond our control and occurs after shipment, we must reserve the right to decline coverage under this Warranty. As a 
result, WE URGE YOU, TO THE MAXIMUM EXTENT POSSIBLE, TO REMAIN IN CONSTANT CONTACT WITH THE PARTY RESPONSIBLE FOR STORING YOUR 
PRODICT AND/OR INSPECT THE PRODICT FOR STORAGE DAMAGE OR MISTREATMENT PRIOR TO FIRST USE IN ORDER TO ENSURE THAT OUR STORAGE 
AND TREATMENT GUIDELINES ARE BEING STRICTLY FOLLOWED. In addition, this Limited Warranty further excludes any Product or component defect 
arising from other events beyond our reasonable control such as surges, lightning, fire, flood, accident, war, riot, strike, unavailability of suitable and 
sufficient labor, material, or capacity and any act of God or unforeseen event, including technological or physical events or conditions. As used in this 
Limited Warranty, the term “Unauthorized use” means any of the following: (a) misuse, abuse, neglect, accident, or abnormal use, installation or use not in 
accordance with our installation guide or other documentation, including use in any nuclear, aviation, mass transit, medical, or any other critical application, 
use with any fuels, ultra hazardous substances or other materials not pre-approved by us; (b) use as a component part of a product expressly warranted by 
another manufacturer; (c) repair, alteration or modifications by other than our approved service technicians; (d) your failure to follow routine, specified or 
suggested maintenance; (e) removal of any tamper-proof seals on the Product; or (f) use of batteries or energy storage devices other than those we supplied 
or authorized.  

 

THE PRODUCT PROVIDES VARIABLE AMOUNTS AND DURATIONS OF BACK UP POWER AND DOES SO ONLY FOR THOSE SPECIFIC DEVICES FOR WHICH IT 
HAS BEEN CONFIGURED. WE PROVIDE NO WARRANTY THAT YOU WILL RECEIVE OR THAT THE PRODUCT WILL PROVIDE ANY SPECIFIC AMOUNT OF BACK-
UP POWER. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER THE PRODUCT IS ADEQUATE AND SAFE FOR YOUR INTENDED USE. THE LIMITED 
WARRANTY COVERAGE IS THE ONLY WARRANTY WE PROVIDE FOR THE PRODUCT AND ITS COMPONENTS. ALL OTHER WARRANTIES, EXPRESS OR IM-
PLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABITITY AND FITNESS FOR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED. IN NO 
EVENT ARE WE LIABLE FOR INDIRECT OR OTHER CONSEQUENTIAL DAMAGES OR PENALITIES OR LOST DATA RELATING TO THE PRODUCT. GEN/TRAN 
CORPORATION AND OUR RESELLERS WILL HAVE NO LIABILITY OF ANY NATURE RESULTING FROM UNAUTHORIZED USE. OUR LIABILITY, IF ANY, FOR 
DAMAGES UNDER THIS LIMITED LIABILITY WARRANTY SHALL NOT EXCEED YOUR PURCHASE FOR THE PRODUCT OR ITS APPLICABLE DEFECTIVE PART. 
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS; YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE. SOME STATES DO NOT 
ALLOW CERTAIN LIMITATIONS ON IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITAION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE 
ABOVE LIMITATIONS MAY NOT APPLY TO YOU  

LIMITED WARRANTY SERVICE If you believe you need warranty service and are within the Warranty Period, you must call Gen/Tran Corporation 
Customer Service at the number indicated below, to schedule service. We will only be responsible for those defects or other non-conformities then under the 
Limited Warranty and which have been reported in a timely manner to our Customer Service number. Where the Product is under a parts only warranty, you 
will be invoiced at our standard time and materials rate plus applicable taxes and expenses for any work performed on your behalf. Products and parts that 
are repaired or replaced do not come with separate, new or additional warranties. They will be warranted only for the remainder of the original Warranty 
Period applicable to them under this Limited Warranty. Service is provided where the Product is installed, during regular business hours local time. You can 
change your service address to another location in the United States by notifying us in writing at the address provided below. Warranty service is not 
provided outside of the United States. If you sell the Product, you may assign your rights under this Limited Warranty for the remainder of the Warranty 
Period to the new Product Owner by notifying us in writing at the address provided below and enclosing a check for $10.00 payable to Gen/Tran Corporation  
to cover administrative costs; provided, however, that: (a) the new owner fulfills such other conditions as we may require. Permitted sale of the Product does 
not result in any sale, transfer or assignment of our intellectual property rights whether such other conditions as we may require. Permitted sale of the 
Product does not result in any sale, transfer or assignment of our intellectual property rights whether otherwise embodied in the Product or its design. The 
change of ownership becomes effectives when we receive the written notice and check and all the assignment conditions are fulfilled.  

FOR GEN/TRAN CORPORATION CUSTOMER SERVICE CALL: 1-888-GEN-TRAN, weekdays, excluding major U.S. holidays, between the 
Hours of 8:30 a.m. and 5:30 p.m. Eastern Standard Time, or email us at: sales@gen-tran.com.

  

 

 


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Alpharetta, GA  30009 

Toll Free: 1-888-GEN-TRAN 

www.gen-tran.com

 

PN 50772 Rev A 

Gen/Tran and PowerStay are registered trademarks of Gen-Tran Corporation. Silent Generator is a trademark of Gen-Tran Corporation. 
© 2011.  All rights reserved.