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Aastra 480i SIP User Manual

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Type: User Guide
Category: IP Phone
Pages: 21
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RELEASE # 1.0

USER GUIDE

480i SIP IP

PHONE

 


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Aastra Telecom will not accept liability for any damages and/or long 
distance charges, which result from unauthorized and/or unlawful use. 
While every effort has been made to ensure accuracy, Aastra Telecom 
will not be liable for technical or editorial errors or omissions 
contained within this documentation. The information contained 
in this documentation is subject to change without notice. 

Copyright 2005 Aastra Telecom. www.aastra.com
All Rights Reserved.

 


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Table of Contents

 

 i

 

Table of Contents

 

Introduction ..................................1

 

Phone Features ..........................1
General Requirements ................1
Documentation............................1
Installation and Set-up ................1

 

Getting Started .............................2

 

When You First Plug in 

Your Phone  .............................2

Updating Your Phone..................2
Start up Screens .........................2
Network Disconnected ................2
Restarting Your Phone................3

 

Customizing Your  Phone .............4

 

Setting Your Options ...................4

To Access the Aastra 

480i Web Client .....................4

To Find Your Phone’s 

IP Address.............................4

 

Using the 480i Phone...................5

 

Hard keys  ...................................5
Multiple Line and Call 

Appearances ............................5

Softkeys .................................... 6
Idle State .................................... 6

Customized Softkeys.................. 6

Softkeys as Line/Call 

Appearances .........................7

Softkeys as Customized 

Speed Dials ........................... 8

Connected State .........................8

 

Making Calls .................................9

 

Dialing a Number Live................ 9
Pre-dialling a Number ................ 9
Using Handsfree 
Speakerphone............................ 9
Using a Headset .......................10

Advanced Volume Controls 

for the Headset Mic..............10

To Make and Receive Calls 

Using a Headset ..................10

Redial........................................11
Mute .........................................11
Receiving Calls  ........................11

Answering an Incoming Call ....11

 

Handling Calls  .......................... 12

 

Placing a Call on Hold .............. 12

When on Hold ......................... 12
Automatic Hold........................ 12
Retrieving a Held Cal .............. 12

Transferring a Call ................... 12

Blind Transfer.......................... 12
Consultative Transfer.............. 12

Conferencing Calls  .................. 13
Picking up Calls........................ 14
Ending Calls  ............................ 14

 

Additional Features

 

 

 

................. 14

 

Star Codes

 

 

 

.............................. 14

Services

 

 

 

.................................. 14

 

Troubleshooting ........................ 15
Limited Warranty ....................... 17

 


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1

 

 

 

Model 480i SIP User Guide

 

Introduction

 

Introduction

 

This 480i IP telephone provides 
communications over an IP 
Network using the SIP IP telephony 
protocol. The 480i has all the 
features of a regular business set 
and more, allowing you to make 
and receive calls, transfer, 
conference and more.

 

Phone Features

 

• A 3.5" x 2.25" backlit display.
• 6 multi-functional softkeys.
• 4 line/call appearance buttons 

with corresponding lights.

• Enhanced busy lamp Þelds.
• Up to 5 additional line/call 

appearances as softkeys.

• Full-duplex speakerphone for 

handsfree.

• Built-in-two-port, 10/100 Ether-

net switch which lets you share a 
connection with your computer.

• Inline power support, which 

eliminates power adapters.

 

General Requirements

 

• A SIP based IP PBX system or 

network installed and running 
with a number created for the 
new 480i phone. 

• Access to a Trivial File Transfer 

Protocol (TFTP) server.

• 802.3 Ethernet/Fast Ethernet 

LAN.

• Category 5/5e straight through 

cabling.

• Power over Ethernet (PoE) 

power supply (optional 
accessory – necessary only if 
no inline power is provided 
on the network).

 

About this Guide

 

This guide explains how to use 
the basic features of your new 480i 
phone. Not all features listed are 
available by default. Contact your 
system or network administrator to 
Þnd out which features and services 
are available to you on your system. 
Your system administrator has the 
ability to customize some features 
on this phone. For information on 
more advanced settings and 
conÞgurations, administrators 
should refer to the 

 

Aastra SIP 480i IP 

Phone Administration Guide

 

.

 

Documentation 

 

 

Aastra 480i Installation Guide 

 

– installation and set-up 
instructions, general features and 
functions, and basic options 
list customization. Included with 
the telephone.

 

Aastra SIP 480i IP Phone User 
Guide 

 

– explains the most 

commonly used features and 
functions for an end user.

 

Aastra SIP 480i IP Phone 
Administration Guide

 

 

 

– 

explains how to set the 480i 
phone up on the network and 
contains advanced conÞguration 
instructions for the 480i. This 
guide has instructions that are at 
a technical level suitable to a 
system or network administrator.

 

Installation and Set-up

 

If your system administrator has 
not already set-up your 480i phone, 
please refer to the 

 

Aastra 480i 

Installation Guide

 

 for basic 

installation and physical set-up of 
the 480i. For more advanced 
administration and conÞguration 
information, system and network 
administrators should refer 
to the 

 

Aastra SIP 480i IP Phone 

Administration Guide.

 


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Model 480i SIP User Guide

 

 

2

 

 

 

Getting Started

 

Getting Started

 

When You First Plug in 
Your Phone

 

The 480i automatically begins the 
start up sequence as soon as it is 
connected. The phone goes through 
this process the Þrst time you plug 
in your phone and every time you 
restart your phone. The Þrst screen 
the phone displays is the Aastra 
splash screen.

 

Updating Your Phone

 

After displaying the Aastra splash 
screen, the 480i will check settings 
and check for new updates on the 
server for the conÞguration Þles 
and Þrmware. If a new update is 
found, the phone will display 
what kind of update it is installing 
(either “

 

Updating Config

 

” or 

 

New Firmware

 

”). This may take 

a few moments while the phone 
downloads the latest updates. 
Your system or network 
administrator will set up new 
updates on the server. 

 

Important! Do not unplug or 
remove power to the phone while it 
is checking or installing Þrmware. 

 

Start up Screens

 

After the phone displays the Aastra 
splash screen or after downloading 
an update (if an update was avail-
able), the phone will display the Idle 
State screen:

 

Note: 

 

The Idle State screen on your 

phone may not look exactly as 
represented here. The softkeys 
and screen conÞgurations shown 
are just an example of softkeys 
that could be set up on your phone 
by your system administrator.

 

Network Disconnected

 

The “

 

Network disconnected

 

” 

prompt appears on the display and 
the telephone status light turns 
on when the phone is not properly 
connected to the network. The 
phone also displays the default time 
and date of 

 

12:00am Jan 1st, 2000 

 

or the equivalent. Check that the 
cables are tightly connected to the 
phone and to the wall jack. The 
phone should automatically detect 
when it is reconnected and will 
display the “

 

Network connected

 

” 

prompt for a few seconds. However, 
if changes have been made to your 
phone’s network settings, you may 
need to restart your phone.
For more information about 
connecting your phone, refer to the 

 

Aastra 480i Installation Guide

 

 under 

the “

 

Connecting to the Network 

and to Power

 

“ section. Check with 

your system or network 
administrator for assistance.

Checking for Firmware

Do not unplug phone!

60%

Mon Apr 17 11:30pm

Joe Smith

1101

Voice mail

DND

Call Fwd

Sales Dept

Call Home

More

 


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3

 

 

 

Model 480i SIP User Guide

 

Getting Started

 

Restarting Your Phone

 

You may want to restart your 
phone to check for updates for your 
phone on the server. You may also 
need to restart your phone if you 
have been asked to do so by your 
network or system administrator, or 
if you are having problems with 
your phone. 

 

Note: 

 

Your phone will be temporarily 

out of service during the restart 
and downloading process.

 

Important! Do not unplug or 
remove power to the phone while 
it is checking or installing 
Þrmware.

 

To restart your phone:

 

1. 

 

Press 

 

£

 

to enter the 

Options List.

 

2. 

 

Use 

 

s

 

 to scroll down the list 

of options to 

 

10.Phone Status 

 

and press the 

 

Show

 

 softkey, or 

you can press 

 

0

 

 to jump directly 

to this option. 

 

3. 

 

Use 

 

s

 

 to scroll down the Phone 

Status list to 

 

3.Reset Phone

 

 and 

press the 

 

Show 

 

softkey, or you 

can press 

 

3

 

 to jump directly to 

this option.

 

4. 

 

Press the 

 

Reset

 

 softkey to reset 

the phone.

 

5. 

 

If you do not wish to reset your 
phone, press the 

 

Cancel 

 

softkey.

You can also reset your phone 
from the Aastra 480i Web Client. 
For more information about the 
Aastra 480i Web Client, please refer 
to the section “

 

Customizing Your 

Phone

 

” within this guide. 

 


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Model 480i SIP User Guide

 

 

4

 

 

 

Customizing Your Phone

 

Customizing Your Phone

 

Setting Your Options

Pressing the £button gives 
you a list of conÞguration options. 
You can also change these options in 
your phone through the Aastra 
480i Web Client. Refer to the Aastra 
480i Installation Guide 
for 
information on less advanced 
conÞguration options. 

Note: Some options should only be 

set up or changed by a network 
or system administrator. Please 
contact your system or network 
administrator before adjusting 
any administrator level options. 
For more information on these 
options, administrators should 
refer to the Aastra SIP 480i IP 
Phone Administration Guide
.

To Access the Aastra 480i 
Web Client

Open your web browser (i.e. 
Internet Explorer or Netscape, etc.) 
and enter your phone’s IP address 
into the address Þeld, starting 
with the web preÞx “http://”, for 
example: “http://192.168.0.100”.

In order to access the Aastra 480i 
Web Client, you will need to know 
the IP address of your phone.

To Find Your Phone’s IP Address

1. Press £ to enter 

the Options List.

2. Use 

s to scroll down the list 

of options to 10.Phone Status 
and press the Show softkey, or you 
can press 0 to jump directly to 
this option. 

3. Use 

s to scroll to 1.Network 

Status and press the Show 
softkey, or you can press 1 to 
jump directly to this option.

4. Press the IP Addr softkey.

5. You will now see your phone’s 

IP Address.

Options List

7.SetAudio

8.Network

9.SIP Settings

10.Phone Status

Show

Done

Phone Status

1.Network Status

2.Firmware Version

3.Reset Phone

4.Factory Default

Show

Done

IP Addr

Done

Attr.

LinkStat.

Negotiat.

Speed

Duplex

MAC Addr

Port0

Link

Auto

100M

Full

Port1

N/Link

Auto

10M

Half

Done

IP Address of Phone

192.168.0.100

 


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5 Model 480i SIP User Guide

Using the 480i Phone

Using the 480i Phone

Hard keys

There are hard keys on your 
phone, such as Hold, Redial, Xfer, 
Icom and Conf 
that are conÞgured 
for these call-handling features. 
These keys are static and cannot 
be reprogrammed or changed. 
They are located in two different 
areas on the phone.

Note: The intercom feature is currently 

not available in this version of the 
480i IP phone. 

Multiple Line and Call 
Appearances

The 480i has 4 hard line/call 
appearance buttons each with a 
corresponding status light. 
Additional line/call appearances 
may also have been set up on your 
phone as softkeys. To learn more 
about this, please refer to the 
Softkeys as Line/Call Appearances 
section within this guide.

These line/call appearance buttons 
and lights can represent physical 
lines or calls for your extension. 
By pressing a line/call appearance 
button, you connect to the line or 
a call it represents. The line/call 
appearance light indicates the status 
of that line or call. When the phone 
is taken off-hook, the phone will 
automatically select a line for you.

When you have more than one 
call, you can use the left and right 
navigation buttons (

3 and 4) to 

scroll left and right to the different 
call information. Icons 3 and 4 
will appear if there is call informa-
tion either left, right or both 
sides of the current information 
you are viewing.
The display will show what line 
the call information is referring to 
(L1, L2, L3, etc.), the Caller ID 
information (name and number, 
if available), the call status 
(Connected, Ring, Hold etc.) and 
the timer speciÞc to that call. 

Hold

Redial

Goodbye

Options

1

2

ABC

3

DEF

Xfer

Conf

L1

L2

L3

L4

Icom

Services

Line/Call 
Appearance 
Behaviour

Line/Call 
Appearance 
Status

Off

Idle line or no 
call activity

Light ßashes 
quickly

Ringing

Light ßashes 
slowly

Hold

Xfer

Conf

L1

L2

L3

L4

Icom

Services

 


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Model 480i SIP User Guide

 6 

Using the 480i Phone

Softkeys

Your 480i has 6 softkey access 
buttons, 3 on either side of the 
phone’s display. The softkey 
menus will change depending 
on the phone’s state, displaying 
relevant softkeys only. 

Idle State

The Idle State menu appears 
when your phone is not in use. 
Your system administrator can set 
these softkeys up through the 
conÞguration Þles for your phone. 
For more information on how to 
conÞgure these softkeys, system 
administrators should refer to the 
administration guide for 
these phones. 
The following image is of 
the Idle State screen with some 
example softkeys:

If more than 6 softkeys have been 
set up for you, More and Back 
softkeys will be created as required. 
Pressing the More softkey accesses 
more Idle State softkeys on the next 
screen while pressing the Back 
softkey accesses the softkeys on 
the previous screen.

The envelope icon 

 will display 

on the Idle State screen only if 
you have new messages waiting. 
The number next to the envelope 
indicates how many new messages 
you have. To access your voicemail 
messages, use the star codes for 
your system if a voicemail softkey 
has not been conÞgured on your 
phone. For more information on 
your system’s star codes, please 
refer to the documentation for the 
system you are using. 

Customized Softkeys

The 480i can have its softkeys 
conÞgured as speed dials or as 
line/call appearances. Your system 
administrator can customize 
softkeys through the conÞguration 
Þles for your phone. For more 
information on how to conÞgure 
softkeys, system administrators 
should refer to the administration 
guide for this phone. 

Tue Jan 01 10:10am

Joe Smith

1201

CallFwdOn

CallFwdOff

DNDOn

More

1

CallReturn

Ext Pickup

Tue Jan 01 10:10am

Joe Smith

1201

Back

CancelCW

Blacklist

More

1

CLIDBlock

DND Off

 


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7 Model 480i SIP User Guide

Using the 480i Phone

Softkeys as Line/Call 
Appearances

Your system administrator may 
have customized the softkeys 
on your 480i phone to function as 
line/call appearance softkeys. 
These line/call appearance softkeys 
function in a similar manner to 
the 4 line/call appearance hard keys 
and lights on your phone. For 
details on the line/call appearance 
hard keys and lights, please refer 
to section “Multiple Line and Call 
Appearances
” of this manual. 
Lines/call appearance softkeys 
appear on the phone’s display as 
shown in the following image.

Icons next to the softkeys within 
the phone’s display indicate the 
status for that line or call and have 
equivalent statuses to the line/call 
appearance lights of the hard 
keys on the phone. What these 
icons represent is described in 
the following table.

Mon Apr 17 11:30pm

Joe Smith

1101

Line 5

Line 6

Line 7

Line 8

Line 9

1

Icon

Definition

There is no call activity for the line/call appearance 
softkey. 

A call is ringing at your phone on this line/call 
appearance softkey.

The equivalent on a line/call appearance hard key 
is a fast flashing green light.

A call is on hold on your phone on this line/call 
appearance softkey.

The equivalent on a line/call appearance hard key 
is a slow flashing green light.

A call is connected to your phone on this 
line/call appearance softkey.

The equivalent on a line/call appearance hard key 
is a solid green light.

Light

Flashing

Flashing

Solid

Solid

Activity

Idle

Connected

Ringing

On Hold

Softkey Line/Call Appearance Lights

 


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Model 480i SIP User Guide

 8 

Using the 480i Phone

Depending upon how the 
phone has been conÞgured, the 
maximum number of total line/
call appearances that can be set up 
is 8 or 9 (4 line/call appearance 
as hard keys and 4 or 5 as softkeys). 
If all line/call appearances have 
been set up for the same number, 
a total of 9 lines can be conÞgured. 
If all line/call appearances have 
been set up between two different 
numbers, a total of 8 lines can be 
conÞgured. This means that when 
all line/call appearances are in use, 
1 call is connected while the rest 
are on hold. No further outgoing 
or incoming calls can be made until 
one of the line/call appearances 
becomes available. 
In active states, such as: ringing, 
conference, connected, etc., 
all softkeys will disappear except 
softkeys that have been set up 
as line/call appearances and any 
context dependent softkeys 
required for the active state, such 
as the Drop softkey in the connected 
state. Typically, context dependent 
softkeys will appear in the top 
left position and all line/call 
appearance softkeys will appear 
in the remaining positions. 

Note: In some situations, such as 

during a conference call, the line/
call appearance softkeys may 
overwrite some of the context 
dependent soft keys. In this 
case, instead of the Previous 
and Next softkeys, up or down 
icons, 

5

 or 

2

, will appear on 

the display. By using the 

r

 

and 

s

 navigation keys, you 

can access the same functionality 
as the Previous and Next 
softkeys. 

Softkeys as Customized 
Speed Dials

Your system administrator may 
also have set up custom softkeys as 
speed dials. Speed dial softkeys 
can dial a star code for a feature on 
the system or a phone number or 
a set of digits. A customized label 
displays inside the phone’s display 
for each softkey. If you press a 
custom softkey, the phone will 
go off-hook and dial the star code or 
the number set up for this softkey. 

Connected State

The connected state screen will 
appear when you are talking to 
someone on the phone. Connected 
state functions are available as 
softkeys on the connected state 
screen, as well as hard keys on the 
phone. These softkeys and hard 
keys allow you to handle calls, such 
as transferring, conferencing, and 
placing calls on hold.

If softkeys have been conÞgured 
as line/call appearances and you 
are connected to a call, the line/call 
appearance softkeys will display 
beneath the Drop softkey. Pressing 
the Drop softkey will disconnect 
you from the call you are 
connected to.

Jan 01 10:10am

10:15

L1

Connected

> Michelle LeBlanc

1202

Drop

 


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9 Model 480i SIP User Guide

Making Calls

Making Calls

Depending upon how you have 
set the Live DialPad option in 
your phone, your phone will either 
dial the digits as soon as they 
are pressed or collect the digits 
on the screen before dialing. 
See the section “Customizing 
your phone
” in the Aastra 480i 
Installation Guide
 for more 
information on how to conÞgure 
the Live DialPad option.

Note:  If you are unable to make calls 

within certain area codes, check 
with your system administrator 
for any toll restrictions placed on 
your extension that may restrict 
your access to long distance area 
codes or dialling preÞxes.

You can make a call by either:
• Lifting the handset (the phone 

will automatically select the next 
open line/call appearance) and 
then entering the number. 

• Pressing the 

d /f button and 

then entering the number.

• Pressing a line/call appearance 

button and then entering the 
number.

• Or if you are pre-dialling the 

number, by entering the number 
and then pressing either the 
Dial softkey, the 

d /f button 

or one of the four line/call 
appearance hard keys.

Dialing a Number Live

If the Live DialPad option is on, 
as soon as you press the Þrst digit 
on the dial pad the phone will 
automatically select the next 
available line, go off-hook and 
dial as digits are pressed. 

Pre-dialling a Number

You can also make a call by 
pre-dialling a number. Pre-dialling 
lets you view a number before 
you dial. Use the Backspace softkey 
to correct any errors.

Tue Jan 01 10:10am

L1

Dial

> 1203

Dial

Tue Jan 01 10:10am

> 1203

Dial

Backspace

Pause

Quit

 


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Model 480i SIP User Guide  10 

Making Calls

Using Handsfree Speakerphone

The handsfree feature allows you 
to speak to someone without using 
the handset or headset. Your 
phone must be in either the speaker 
or speaker/headset audio mode. 
For more information on how to set 
this audio option in your phone, 
see the section “Customizing Your 
Phone
” in the Aastra 480i Installation 
Guide
.
• To dial using handsfree, Þrst 

press 

d and enter a number 

at the dial tone.

• To answer a call on the 

480i phone using handsfree, 
press 

d or the line/call 

appearance button.

• If in speaker audio mode, press 

d to switch between handsfree 
and handset.

• If in speaker/headset audio 

mode, press 

d to switch 

between handsfree and headset.

• When the handset is on 

hook, press 

d to disconnect 

a handsfree call.

When handsfree is on, the speaker 
light turns on.

Using a Headset

The 480i accepts headsets through 
the modular RJ22 jack on the 
back of the phone. Contact your 
telephone equipment retailer or 
distributor to purchase a compatible 
headset. Customers should read 
and observe all safety recommenda-
tions contained in headset operating 
guides when using any headset.

Advanced Volume Controls 
for the Headset Mic

On the 480i, there are 3 options 
for the headset microphone volume. 
To change this volume:
1. Press £ to enter 

the Options List.

2. Use 

s to scroll down the list 

of options to 7.Set Audio and 
press the Show softkey, or you 
can press 7 to jump directly 
to this option.

3. Press the Advanced softkey.
4. Use 

s to scroll down the list 

or press the Change softkey to go 
to the next selection.

5. Press the Done softkey to save 

changes and exit.

6. If you do not wish to save 

changes, press the Cancel softkey.

Note:  By default, the volume for 

the headset microphone is set 
to medium.

To Make and Receive Calls 
Using a Headset

1. Ensure that you have 

selected a headset audio mode 
by accessing the Options list 
available from the phone. See 
the section “Customizing Your 
Phone
” in the Aastra 480i Installa-
tion Guide
 for information on 
these settings. 

2. Plug the headset into the jack. 
3. Press the 

d /f key to obtain 

a dial tone or to answer an 
incoming call. Depending on 
the audio mode selected from 
the Options list, a dial tone 
or an incoming call will be 
received on either the headset 
or the handsfree speakerphone.

4. Press the k key to end 

the call.

 


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11 Model 480i SIP User Guide

Making Calls

Redial

Press the ∑button to auto-
matically dial the most recently 
dialled number you were connected 
to that was dialled from the phone.

Mute

Press the 

a button to mute 

handset, headset or handsfree. 
The speaker light will ßash slowly 
and the text “Mute” will appear 
on the screen. You will still be able 
to hear the caller, but they will 
not hear you. To toggle mute on or 
off, press 

a. 

Note: If you place a muted call on 

hold, the phone will automatically 
take the call off mute when you 
reconnect to the call.

Receiving Calls

When a call is ringing at your 
extension, you will see the Inbound 
Call screen. The line/call appear-
ance light will ßash quickly for the 
incoming call. 

Answering an Incoming Call

To answer the call:
• For handsfree operation, press 

the Pickup softkey or the line/
call appearance button for the 
incoming call.

• Press the 

d /f button for 

handsfree or headset operation. 
The setting you have selected 
in the Options List for Audio 
Mode will determine whether 
the call goes to handsfree 
or headset operation. See the 
section “Customizing Your 
Phone
” in the Aastra 480i Installa-
tion Guide
 for information on 
these settings. 

• Lift the handset for handset 

operation.

When you answer the call, the 
screen will change to the Connected 
State menu. If you cannot answer 
the call, depending on the setting 
at the system, the caller will be 
re-directed accordingly, i.e. to your 
voicemail box if your extension 
has been conÞgured for this.

Tue Jan 01 10:10am

L1

Ring

1202

Michelle LeBlanc

Pickup

 


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Model 480i SIP User Guide  12 

Handling Calls

Handling Calls

When you are connected to a 
call, you can use the hard keys on 
the phone to transfer, conference 
or place a call on hold.

Placing a Call on Hold

When you place a call on hold, 
only your phone can retrieve the 
call. To place a call on hold:
1. Connect to the call (if not 

already connected).

2. Press the Hold softkey.

The line/call appearance light 
will begin to ßash slowly. The 
screen will display “Hold” with the 
line number the call is held at on 
your phone.

When on Hold

When you have been placed 
on hold, you cannot hear any voice 
from the caller. The line/call 
appearance light for the line you 
are on will remain solid to indicate 
that you are still connected.

Automatic Hold

When juggling multiple calls, you 
do not have to press the hold button 
to go from one call to the next. The 
phone will automatically put your 
current call on hold when you press 
a new line/call appearance button. 

Retrieving a Held Call

If you have more than 1 call on 
hold, you can scroll through the 
held call information by pressing 
the 

3 and 4 navigation keys. 

To reconnect to a call, press the line
/call appearance button where 
this call is being held or press the
Pickup softkey. 

Transferring a Call

Blind Transfer

A blind transfer is when you 
transfer a call directly to another 
extension without consulting 
with the person receiving the call. 
To do this, simply complete the 
transfer before the receiving party 
answers the call. 

Consultative Transfer

You also have the option to consult 
with the person you are transferring 
the call to before you complete the 
transfer. To do this, simply remain 
on the line until the receiving party 
answers the call. After consulting 
with the receiving party, you can 
either complete the transfer or go 
back to the original call. 
To transfer a call to another 
extension:
1. 
Connect to the call you 

wish to transfer (if not already 
connected).

2. Press the 

} button.

3. Enter the extension number of 

the person you wish to transfer 
the call to.

Jan 01 10:10am

00:27

L1

Hold

>

Michelle LeBlanc

Pickup

1202

Jan 01 10:10am

00:27

L1

Connected

>

Michelle LeBlanc

Drop

1202

 


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13 Model 480i SIP User Guide

Handling Calls

4. If you do not wish to transfer 

the call, place the handset back 
on hook or press the k 
button. To go back to the original 
call, press the line/call appear-
ance button for the held call. 

5. To complete the transfer, 

you can press the 

button again. 

Conferencing Calls

The 480i phone supports up to 
three parties (including yourself) 
in a conference call. This is also 
known as a 3 Way call. 
To create a conference call:
1. Connect to the Þrst party you 

wish to include in the conference 
(if not already connected).

2. Press the G button.
3. Dial the number of the 

person you wish to add to 
the conference. 

4. Wait for the new party to 

answer. You can consult with 
the new party Þrst before 
adding them to the conference.

5. If you do not wish to add the 

new party to the conference, 
press the kbutton 
while connected to this new call. 
This disconnects the new party, 
leaving the original call on hold. 
To go back to the original call, 
press the line/call appearance 
button for this call. 

6. If you wish to add the new 

party to the conference, press the 
G

 button again.

7. To drop a party from the 

conference, use the navigational 
keys to navigate to the desired 
party’s call appearance screen 
or press the Next and Previous 
softkeys (if visible), and then 
press the Drop softkey. 

Note:  If you disconnect from the 

conference, the other two parties 
will also disconnect. 

Tue Jan 01 10:10am

L2

Dial

>

Dial

1203

Juan Perez

Tue Jan 01 10:10am

L2

Dial

>

Dial

1203

Juan Perez

Jan 01 10:10am

00:54

L2

Connected

>

Juan Perez

Drop

1203

Jan 01 10:10am

01:33

L1

Conference

>

Michelle LeBlanc

Drop

1202

Next

Jan 01 10:10am

01:52

L2

Conference

>

Juan Perez

Drop

1203

Previous

 


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Model 480i SIP User Guide  14 

Additional Features

Picking up Calls

If you are juggling multiple 
calls, you can scroll through call 
information by pressing the 

3 and 

4 navigation keys. If you wish to 
connect to an incoming call or 
re-connect to a call you placed on 
hold, press the line/call appearance 
button for the call or press 
the Pickup softkey. 

If the phone is already connected 
to a call, pressing the line/call 
appearance button for the new 
incoming call will automatically 
place the connected call on
hold and answer the new call. 

Ending Calls

To end a call, you Þrst need to 
connect to the call, if not already 
connected, and press the k 
button or the Drop softkey. If 
connected through the handset, 
you can also place the handset 
back on hook to end the call. 

Additional Features

Star Codes

All of the main call handling and 
extension management features for 
your system can be set up as speed 
dials on softkeys on your phone. 
Your system administrator can set 
these softkeys up through the 
conÞguration Þles for your phone. 
If these have not been set up, you 
can dial any star code commands on 
the 480i phone the same way you 
would on a regular telephone. 

Services

This feature has not been 
implemented yet. 
The services key on the 480i will 
access enhanced features and 
services provided by third parties. 
Availability of this feature will 
depend on your phone system or 
service provider. 
This button will give you access to 
additional services as they become 
available in the future. Such future 
services will be built through the 
diverse web based language of XML 
and could range from a directory 
list or call list, to weather, stocks, or 
ßight information, etc. 

Jan 01 10:10am

00:54

L1

Hold

>

Michelle LeBlanc

Pickup

1202

 


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15 Model 480i SIP User Guide

Troubleshooting

Troubleshooting

Why is my display blank?

Ensure that power is being 
provided to your phone. If your 
network does not provide inline 
power over Ethernet, you can 
obtain an additional accessory, the 
Aastra PoE (Power over Ethernet) 
inline power supply, to provide 
power over Ethernet locally to your 
phone. See the section “Connecting 
to the Network and to Power
” in 
the Aastra 480i Installation Guide for 
details. 
Why is my speakerphone 
not working?
If you press the 

d /f button 

and the speaker light ßashes and 
you do not hear dial tone through 
the speaker phone, the Set Audio 
option in the phone’s Options list 
has been set up for headset use. 
Press 

d /f a second time and if 

the light goes out, the phone has 
been set up to be used only with a 
headset or handset. If the light stays 
on steady and you hear dial tone, 
the phone has been set up so that 
you can alternate between the 
speakerphone and the headset by 
pressing 

d /f . See the section 

Customizing your phone” in 
the 480i Installation Guide for 
instructions on how to change 
the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections 
and that the phone has been 
installed properly. For installation 
instructions, please refer to the 
Installation and Setup” section in 
the Aastra 480i Installation Guide 
provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your 
phone. It may be turned down or 
turned off. To adjust the ringer 
volume setting, press the volume 
button when the phone is on-hook 
and idle. For more information, 
refer to the “Adjusting Volume 
section
” in the Aastra 480i 
Installation Guide
 provided with 
your phone.

Why is the light not coming on 
with a new Voice Mail Message?

Your phone system or service 
provider must provide “Visual” 
Message Waiting service for this 
function to work. Check with 
your system administrator for 
more information.

Why is my handset not working?

Check to ensure that the handset 
cord is fully connected to both the 
phone and handset. See the section 
Connecting a Handset or Head-
set
” in the Aastra 480i Installation 
Guide
 for information.

What are services, and how 
do I use them?

Currently this feature is not 
available on the 480i phone. How-
ever, in the future, services may 
be provided by your phone system 
or service provider, and will be 
accessed through the Í
button. This may include services 
such as Directory and Caller's List. 

 


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Model 480i SIP User Guide  16 

Troubleshooting

How do I find the IP address 
of my phone?

Instructions on where to Þnd 
the IP address of your phone can 
be found in this guide in the 
Customizations on Your Phone” 
section under “Getting Started”.

How do I change my User 
Password for the Aastra 480i 
Web Client?

From the Aastra 480i Web 
Client, click on “Password” in the 
“User” section in the side menu bar. 
A new window will pop up. 
Enter your current user name and 
password into the user name and 
password Þelds. By default, the 
user name is “user” (all lowercase) 
and the password Þeld is left blank. 
Enter your current password and 
the new password you would like 
to use in the corresponding Þelds, 
and then press the “Set Password” 
button. If you have forgotten your 
password, contact your system 
administrator for assistance. By 
signing into the Aastra 480i Web 
Client using the administrator 
password, your administrator can 
use the administrator password in 
the “Current Password” Þeld in 
order to assign a new password 
for you.
For information on how to access 
the Aastra 480i Web Client, go to the 
Customizing Your Phone” section 
under “Getting Started” within this 
guide. Administrators should refer 
to the Aastra SIP 480i IP Phone 
Administration Guide
 for details.

 

 


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17 Model 480i SIP User Guide

Limited Warranty

Limited Warranty 

Aastra Telecom warrants this product 
against defects and malfunctions during 
a one (1) year period from the date of 
original purchase.   If there is a defect or 
malfunction, Aastra Telecom shall, at its 
option, and as the exclusive remedy, 
either repair or replace the telephone set 
at no charge, if returned within the 
warranty period.
If replacement parts are used in making 
repairs, these parts may be refurbished, 
or may contain refurbished materials. 
If it is necessary to replace the telephone 
set, it may be replaced with a 
refurbished telephone of the same 
design and color. If it should become 
necessary to repair or replace a defective 
or malfunctioning telephone set under 
this warranty, the provisions of this 
warranty shall apply to the repaired or 
replaced telephone set until the 
expiration of ninety (90) days from the 
date of pick up, or the date of shipment 
to you, of the repaired or replacement 
set, or until the end of the original 
warranty period, whichever is later. 
Proof of the original purchase date is to 
be provided with all telephone sets 
returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its 
telephone sets to be compatible with the 
equipment of any particular telephone 
company. This warranty does not 
extend to damage to products resulting 
from improper installation or operation, 
alteration, accident, neglect, abuse, 
misuse, Þre or natural causes such as 
storms or ßoods, after the telephone is 
in your possession.
Aastra Telecom shall not be liable for 
any incidental or consequential 
damages, including, but not limited to, 
loss, damage or expense directly or 
indirectly arising from the customers 
use of or inability to use this telephone, 
either separately or in combination with 
other equipment. This paragraph, 
however, shall not apply to 
consequential damages for injury to the 

person in the case of telephones used or 
bought for use primarily for personal, 
family or household purposes.
This warranty sets forth the entire 
liability and obligations of Aastra 
Telecom with respect to breach of 
warranty, and the warranties set forth or 
limited herein are the sole warranties 
and are in lieu of all other warranties, 
expressed or implied, including 
warranties or Þtness for particular 
purpose and merchantability.
Warranty Repair Services 
Should the set fail during the warranty 
period;
In North America

, please call 

1-800-574-1611 for further information.
Outside North America

, contact your 

sales representative for return 
instructions.
You will be responsible for shipping 
charges, if any. When you return this 
telephone for warranty service, you 
must present proof of purchase.
After Warranty Service
Aastra Telecom offers ongoing repair 
and support for this product. This 
service provides repair or replacement 
of your Aastra Telecom product, at 
Aastra Telecom's option, for a Þxed 
charge. You are responsible for all 
shipping charges. For further 
information and shipping instructions;
In North America

, contact our service 

information number: 1-800-574-1611. 
Outside North America

, contact your 

sales representative.
Note: 

Repairs to this product may be made 

only by the manufacturer and its 
authorized agents, or by others who 
are legally authorized. This restriction 
applies during and after the warranty 
period. Unauthorized repair will 
void the warranty.

 


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If you’ve read this owner’s manual and consulted the Troubleshooting section and 
still have problems, please visit our website at www.aastra.com or call 1-800-574-1611
for technical assistance.

© Aastra Telecom Inc.2005  41-0098-00 Rev 00