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Aardvark TJ599E Operator's Manual

Made by: Aardvark
Type: Operator's Manual
Category: Lawn and Garden Equipment
Pages: 16
Size: 0.98 MB


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© 2015 by Snow Joe



All rights reserved. Original instructions.

A Division of Snow Joe





Model TJ599E

Form No. SJ-TJ599E-880E-MR2



Safety Instructions
All Operators Must Read These 

Instructions Before Use

Always follow these safety guidelines. Failure to do so may 

result in serious bodily injury or death.

General Safety WARNINGS!

You and any other operator of this garden cultivator must 

read, understand and follow these instructions in their entirety. 

Failure to follow these instructions may result in ELECTRIC 

Notice the personal safety alert symbol 


 used in this 

manual to draw your attention to a WARNING given along 

with the particular operating instruction. This means that 

the operation requires special ATTENTION, CAUTION and 


1.  Keep work area clean and well-lit – Cluttered, dark 

areas invite accidents. 

2.  Replacement parts – When servicing this unit, use only 

identical replacement parts. Replace or repair damaged 

cords immediately.

3.  Keep children, bystanders and pets away – All 

spectators, including pets, should be kept a safe distance 

away from the work area.

4.  Know your product – Know how to start and stop the 

machine. Be thoroughly familiar with the controls.

5. Use the right tool – Do not use this machine for any job 

except that for which it is intended.

6.  Dress properly – Do not wear loose clothing or jewelry as 

such articles can become caught in moving parts. Wear 

a protective covering to contain long hair. Wearing rubber 

gloves and substantial non-slip footwear is recommended 

when working outdoors.  

7.  Extension cords – To prevent electric shock, use only 

with an extension cord suitable for outdoor use.

8.  Avoid accidental starting – Do not carry the garden 

cultivator with your finger on the switch. Make sure the 

switch is off before plugging in the unit.



 Moving parts will continue to run for several 

seconds after turning off the machine.

9.  Do not abuse the cord – Never carry the garden 

cultivator by the cord or yank the cord to disconnect it 

from the  receptacle. Keep the cord away from heat, oil 

and sharp edges.

10. Moving parts – Keep hands and feet away from moving 

parts. Keep guards in place and in proper working order.

11. Do not force the tool – It will perform better with less 

likelihood of personal or mechanical injury if it is used at 

the rate for which it was designed.

12. Do not overreach – Keep proper footing and balance at 

all times. 

  If the garden cultivator strikes a foreign object, follow 

these steps:
• Stop the electric garden cultivator.
• Inspect for damage.
• Repair any damage before restarting and  

operating the garden cultivator.

13. Use safety glasses – Also use safety footwear, snug-

fitting clothing, protective gloves, hearing and head 


14. Disconnect the tool – Disconnect the garden cultivator 

from the power supply when it is not in use, before 

servicing it, when changing accessories and when 

performing any other maintenance task.

15. Store idle tool indoors – When not in use, the garden 

cultivator should be stored indoors in a dry and high or 

locked-up place out of the reach of children.

16. Maintain the garden cultivator with care – Keep the 

cutting edge sharp and clean for optimal performance 

and to reduce the risk of injury. Inspect the extension 

cord periodically and immediately replace it if damaged. 

Keep the handles dry, clean and free from oil and grease. 

Follow the additional recommendations described in the 

maintenance section of this manual.

17. Avoid dangerous environments – Do not use the 

garden cultivator in rain, damp or wet locations. Do not 

operate the garden cultivator in gaseous or explosive 

atmospheres or use the garden cultivator near flammable 

or combustible liquids. Motors in these tools normally 

spark, and the sparks might ignite fumes.

18. Stay alert – Watch what you are doing. Use common 

sense. Do not operate the garden cultivator when you 

are tired or under the influence of drugs, alcohol or other 


19. Check for damaged parts – Before further use of the 

appliance, a guard or other part that is damaged should 

be carefully checked to determine that it will operate 

properly and perform its intended function. Check for 



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alignment of moving parts, binding of moving parts, 

breakage of parts, mounting, and any other condition 

that may affect its operation. A guard or other part that 

is damaged should be properly repaired or replaced. 

Contact the Snow Joe


 + Sun Joe


 customer service 

center at 1-866-SNOWJOE (1-866-766-9563) for 



•  Read, understand and follow all instructions on the 

cultivator and in the manual before operating this unit. 

Thoroughly familiarize yourself with the controls and the 

proper use of the equipment. Know how to stop the unit 

and disengage the controls quickly.

•  Children should never be allowed access to the equipment. 

Adults should never operate the equipment without 

carefully reading and understanding these instructions.

•  Keep the area of operation clear of all persons, particularly 

small children and pets.

•  Exercise caution to avoid slipping or falling.
•  Always plan your cultivating pattern to avoid discharge of 

material toward people, pets and property. Thrown objects 

can cause serious personal injury.

•  Keep people, pets and property at least 25 feet from the 

cultivator while it is in operation. Stop the cultivator if 

people or pets enter the discharge area.

•  Always observe the surface conditions in order to avoid 

slipping, falling and unexpected objects.


•  Always inspect the area where the cultivator is to be used. 

Remove all objects (e.g., stones, sticks, wires and foreign 

objects) that could be thrown by the tines or cause the 

operator to trip.

•  Thrown objects can cause serious injury to the eyes and 

exposed body. Always wear safety glasses or eye shields 

during operation and while performing an adjustment or 


•  Always operate cultivator wearing adequate garments. 

Do not wear jewelry or other loose clothing, which could 

become entangled in moving parts. Wear footwear that 

provides sure footing.

•  Observe any noise-prevention regulations and laws.
•  Inspect the cultivator for worn, missing or damaged parts 

and safety labels. See maintenance section for detailed 



•  Do not operate the machine while under the influence of 

alcohol or drugs.

•  Keep all safety devices in place and in proper working 

order. Do not operate with missing or damaged 


•  Ensure the controls (start/stop) function properly before 


•  Hold onto the cultivator with both hands during operation. 

Ensure the grips are dry.

•  Contact with the rotating parts can amputate hands and 

feet. Do not put hands or feet near rotating parts.

•  Plan your cultivating pattern to avoid discharge towards 

people or property (e.g., windows, cars etc.). Do not direct 

discharge at children, bystanders and pets or allow anyone 

in front of the machine.

•  Only operate the cultivator when there is good visibility or 

light and dry conditions. Always watch your footing and 

keep a firm hold on the grips. Walk don’t run!

•  Do not operate the cultivator on slippery surfaces. Check 

your footing as you operate the cultivator.

•  Exercise caution when changing direction and operating 

on slopes. Always keep feet and legs a safe distance away 

from the machine. Look for hidden obstacles or hazards.

•  Do not overload machine capacity by attempting to 

cultivate to deeply. It will cause excessive resistance.

•  Stop the cultivator and disconnect the electric cord before 

you leave the operating position (behind the handles) to 

make any adjustments or inspections. Wait until the tines 

have come to a complete stop.

•  If the cultivator should start to vibrate abnormally, stop the 

machine and inspect thoroughly for damage.

•  Turn the machine OFF and disconnect the electrical 

power when moving to a new work area. Allow the tines to 

completely stop rotating before moving the cultivator.

•  Always use care and good judgment when you have a 

situation that is not covered in this manual. If unsure, 

always contact the distributors where you bought the 

cultivator or the nearest service location before proceeding.

•  Do not use in rain.
•  Do not grasp the exposed cutting blades or cutting edges 

when picking up or holding the appliance. 

Work Stoppage

•  Always turn the cultivator OFF and disconnect the electrical 

power when there is a work stoppage or changing work 

areas. Never leave the machine running when unattended.

•  The tines will continue to rotate for a short period 

after turning the cultivator OFF. Wait until the tines 

have completely stopped before lifting the machine or 

conducting inspection and maintenance.

•  The motor housing remains hot for a short period after the 

machine is turned OFF. Allow the motor housing to cool off 

before touching or storing near combustible material.

Maintenance + Storage

•  Maintain or replace safety and instruction labels.
•  Disengage all controls, stop the engine and wait until the 

tines come to a complete stop before cleaning, repairing or 

inspecting the cultivator.


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•  Regularly check the following:

i)  Accumulation of debris around the tines could cause a 

poor performance or damage to the motor. Inspect and 

clean before every use.

ii)  Safety devices are operating properly. Do not tamper 

with or adjust safety devices.

iii)  Bolts and screws for proper tightness. Visually inspect 

machine for any damage and that the cultivator is in 

safe working condition.

iv)  Always replace damaged parts with original equipment 

manufacturer’s (OEM) parts only. Replacement parts 

that do not meet the original equipment specifications 

may lead to improper performance and compromise 


Double-Insulated Appliances

In a double-insulated appliance, two systems of insulation 

are provided instead of grounding. No grounding means is 

provided on a double-insulated appliance, nor should a means 

for grounding be added to the appliance. Servicing a double-

insulated appliance requires extreme care and knowledge 

of the system, and should be performed only by qualified 

service personnel at an authorized Snow Joe


 + Sun Joe



dealer. Replacement parts for a double-insulated appliance 

must be identical to the parts they replace. A double-insulated 

appliance is marked with the words “Double Insulation” or 

“Double Insulated.” The symbol     (square within a square) 

may also be marked on the appliance.



                  REQUIRED. WHEN SERVICING, USE ONLY    

This electric garden cultivator is double-insulated, eliminating 

the need for a separate grounding system. Use only identical 

replacement parts. Read the instructions before servicing 

double-insulated appliances. Use this garden cultibator only as 

described in this manual. 

Electrical Safety

1.  Ground fault circuit interrupter (GFCI) protection should  

be provided on the circuit(s) or outlet(s) to be used for  

this electric garden cultivator. Receptacles are available 

having built-in GFCI protection and may be used for this  

measure of safety.

2.  To prevent electric shock, use only with an extension cord 

suitable for outdoor use, such as SW-A, SOW-A, STW-A, 


  Before use, check that the extension cord is in good 

condition. When using an extension cord, make sure to 

use one heavy enough to carry the current your product 

will draw. For lengths more than 50 ft (15 m), a No.16 

AWG (or greater) extension cord should be used. An 

undersized cord will cause a drop in line voltage resulting 

in loss of power and overheating.

3.  To reduce the risk of electric shock, this appliance has 

a polarized plug (i.e. one blade is wider than the other). 

Use this appliance only with a polarized UL-, CSA- or 

ETL-listed extension cord recommended for outdoor, all-

weather use, such as the Snow Joe


 + Sun Joe



Joe SJTW-A 14-gauge 50-foot extension cord with lighted 

end (Model PJEXT50-B). Visit snowjoe.com to purchase 

this extension cord online or, to order by phone, call 

1-866-SNOWJOE (1-866-766-9563).

  The appliance plug will fit into a polarized extension 

cord only one way. If the appliance plug does not fit 

fully into the extension cord, reverse the plug. If the plug 

still does not fit, obtain a correct polarized extension 

cord. A polarized extension cord will require the use of a 

polarized wall outlet. The extension cord plug will fit into 

the polarized wall outlet only one way. If the plug does 

not fit fully into the wall outlet, reverse the plug. If the plug 

still does not fit, contact a qualified electrician to install 

the proper wall outlet. Do not modify the appliance plug, 

extension cord receptacle or extension cord plug in any 







Electric shock may cause SEVERE INJURY or 

DEATH. Heed these warnings:

•  Do not allow any part of the electric garden cultivator 

to make contact with water while it is in operation. If 

the appliance becomes wet while turned off, wipe dry 

before starting. 

•  Use only a UL-, CSA- or ETL-rated extension cord 

for outdoor, all-weather use, such as the Snow Joe


Sun Joe


 Power Joe SJTW-A 14-gauge 50-foot 

extension cord with lighted end (Model PJEXT50-B). 

Visit snowjoe.com to purchase this extension cord 

online or, to order by phone, call 1-866-SNOWJOE 


•  Do not use an extension cord over 100 ft (30 m).
•  Do not touch the appliance or its plug with wet hands 

or while standing in water. Wearing rubber boots 

offers some protection. 


Cord Length:

Min. Wire Gauge (A.W.G.):

50 ft (15 m)


100 ft (30 m)



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4.  To prevent the appliance cord from disconnecting from 

the extension cord during operation, use the onboard 

extension cord restraint hook and/or make a knot with the 

two cords as shown in Table 1.

5.  Do not abuse the cord. Never pull the garden cultivator 

by the cord or yank the cord to disconnect it from the 

receptacle. Keep the cord away from heat, oil, and sharp 


(B) Connect plug and receptacle

Cord set

Appliance cord

(A) Tie cord as shown

Table 1. Method of Securing Extension Cord



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Safety Symbols

The following table depicts and describes safety symbols that may appear on this product. Read, understand, and follow all 

instructions on the machine before attempting to assemble and operate. 


MANUAL(S) – Read, 

understand and follow all 

instructions in the user 

manual(s) before attempting to 

assemble and operate.

SAFETY ALERT – Indicates  

a precaution, a warning or  

a danger.


servicing, use only identical 

replacement parts. 

WARNING! Do not expose the 

unit to rain or wet conditions.

WARNING! Rotating parts may 

cause serious injury. Make sure 

the tines come to a complete 

stop before transporting the 

machine or before inspecting, 

cleaning or conducting any 

other maintenance.

WARNING! Keep electrical 

extension cord away from tines.

Wear eye protection, breathing 

protection and ear protection 

(i.e. safety goggles, dust masks 

and ear defenders). 

SWITCH OFF! Remove plug 

from the outlet immediately if  

the cord is damaged or cut.





SWITCH OFF! Remove plug 

from the outlet before cleaning 

or conducting maintenance 


Beware of foreign objects 

that could be thrown from the 

appliance. Keep bystanders a 

safe distance away from the 

work area. 



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Know Your Electric Garden Cultivator

Read the owner’s manual and safety instructions carefully before operating the electric garden cultivator. Compare the illustration 

below to the electric garden cultivator in order to familiarize yourself with the location of the various controls and adjustments. 

Save this manual for future reference.

Technical Data

Rated Voltage 



120 V ~ 60 Hz




No Load Speed   


300 rpm (approx.)

Telescoping Shaft  


46 in. to 53 in. 





(116.8 cm to 135 cm)




4 steel tilling blades

Cultivating Width (Max)   

6.3 in. (16 cm)

Cultivating Depth (Max)   

6 in. (15 cm)




10 lbs (4.6 kg)













1.  Trigger switch
2.  Operating handle
3.  Safety lock button
4.  Auxiliary handle
5.  Locking knob
6.  Extension cord restraint hook
7.  Appliance cord
8.  Telescoping tube
9.  Adjustable slide lock button

10. Shroud
11. Air outlet
12. Steel blade tines


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Carton Contents

•  Electric cultivator housing
•  Auxiliary handle
•  Locking knob
•  Manual with registration card

1.  Carefully remove the electric cultivator and check to see 

that all of the above items are supplied.

2.  Inspect the product carefully to make sure no breakage or 

damage occurred during shipping. If you find damaged or 

missing parts, DO NOT return the unit to the store. Please 

call the Snow Joe


 + Sun Joe


 customer service center at 

1-866-SNOWJOE (1-866-766-9563).

  NOTE: Do not discard the shipping carton and packaging 

material until you are ready to use the electric cultivator. 

The packaging is made of recyclable materials. Properly 

dispose of these materials in accordance with local 

regulations or save the packaging for long-term product 


IMPORTANT! The equipment and packaging material are not 

toys. Do not let children play with plastic bags, foils, or small 

parts. These items can be swallowed and pose a suffocation 





 Always disconnect the power cord prior 

to disassembling or mounting of parts and accessories in 

order to reduce the risk of injury. Use of any other parts not 

recommended and can result in injury.

Machine Body and Handle Assembly

1.  Unpack the cultivator, auxiliary handle, and locking knob 

(Fig. 1).

2.  Snap the auxiliary handle onto the machine (Fig. 2).
3.  Insert the locking knob through the auxiliary handle, and 

screw tightly (Fig. 2). The angle of the auxiliary handle can 

be adjusted by loosening the locking knob, re-positioning 

the handle, and tightening the knob.



 To reduce the risk of damage or injury, only 

use tines that are manufactured for use with this cultivator. Do 

not use any other type of tines.


NOTE: Before using this cultivator, make sure that the power 

source you will use complies with the specifications detailed in 

this manual.
This machine is intended for breaking up and cultivating 

coarse soil for the purpose of mixing in fertilizer, peat 

and compost in domestic areas. Any use other than that 

specifically named in this manual may lead to damage to the 

tool and/or present a serious hazard to the operator.
The operator or user of the tool is responsible for any damage 

or injury caused to other persons or property. Only adults 

should operate the cultivator. Children and persons unfamiliar 

with the manual must not be allowed to use the tool. Do not 

use the tool in rain or damp surroundings. The manufacturer 

shall not be held liable for damage arising from improper use 

or incorrect operation of the cultivator.



•  Keep hands away from blades.
•  Disconnect the power cord and wait for blades to come  

to a complete stop before making any adjustments, 

cleaning or removing debris from blades. NEVER try  

to remove an obstruction from the blades while the 

cultivator is plugged in.

•  Be sure all adjustments knobs, screws or levers are tight 

and secure before use.

•  Be aware of extension cord while operating the cultivator. 

Be careful not to trip over cord. Keep cord away from 

tines at all times.



Auxiliary handle

Fig. 1

Locking knob



Fig. 2



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 Carelessness, mishandling or error on the 

part of the operator may result in bodily injury (e.g. amputation, 

projectile impact, or death). The tiller mus t be operated 

according to the warnings and guidelines in this manual.

Powering ON + OFF

1.  To power ON, first grip the upper handle. Use your thumb 

to press the safety lock button, then squeeze the trigger 

switch and release the safety lock button (Fig. 3).

2.  To power OFF, release the trigger switch (Fig. 3).

Adjusting the Telescoping Tube

1.  Disconnect the cultivator from the power supply. 
2.  Push the adjustable slide lock button and extend the tube 

to the desired length (Fig. 4). 

3.  Lock the tube in position by releasing the slide lock 




Failure to lock the telescopic tube as 

directed could result in personal injury.

Operating Tips



•  Check the area to be tilled or cultivated. Look for any 

hazards and obstructions that could contribute to unsafe 


•  Remove all rocks, debris, and other materials that could 

become jammed in the tines.

•  If the cultivator stops due to a rock or other obstruction 

becoming jammed in the tines, you must first unplug the 

power cord before removing the blockage.

•  Do not till or cultivate in areas where there may be hidden 

hazards, such as sprinkler heads and pipes, buried power 

cables or gas lines or other similar hazards.

•  Do not operate the cultivator on a slope that is too steep 

for safe operation.

•  Make sure your footing is firm. Keep your feet apart. 

Divide your weight evenly on both feet.

Operating the Electric Cultivator



 Rotating tines may cause serious injury. 

The tines will continue to turn for a few seconds after the 

tool has been switched OFF. Do not touch the rotating tines.

Contact with hot components (i.e. motor housing or gear box) 

on the machine may cause burns. Allow the machine to cool 

off before handling.

NOTE: Use the cultivator for breaking sod, preparing seed 

beds, and for cultivating gardens and flower beds.The unit can 

also dig small holes for planting sapling or potted plants.
Guide the cultivator using light pressure. Do not force tool. 

It will do the job better and safer at the rate for which it was 


1.  Walk the electric cultivator through the soil at a normal 

pace and in as straight a line as possible. Move the unit 

slowly forward and back in a rocking motion, first pulling 

it backward then letting it "crawl" forward. Repeat this 

motion to till deeper into soil.

2.  Always till away from the electrical outlet. Ensure the 

extension cord is kept away from the work area.

3.  Do not try to till too deeply or force the unit into soil that is 

extremely hard or resistant.

  Note: Overloading the machine will cause it to shut down. 

If this occurs the machine will not operate until the motor 

has completely cooled down. This is normal and the 

cultivator will reset itself.

4.  Always maintain a firm grip on the electric cultivator.
5.  Lift the electric cultivator over hard surfaces. Never lift or 

drag the electric cultivator when the motor is running.

Fig. 3

Safety lock 




Fig. 4

Adjustable slide 

lock button


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Changing the Tines

NOTE: The tines in the motor housing are provided by the 

manufacturer. Only use tines that have been supplied by the 

manufacturer. Ensure the tines are in good condition prior to 

To replace the tines, using the following procedure:

1.  Turn OFF the cultivator and unplug the power cord.
2.  Place the unit on a flat surface and stand in a safe 


3.  Remove the locknut with a socket wrench and 

disassemble the blades (Fig. 5).

4.  Remove the old blades while taking note of the sequence 

of assembly. Install the new blades in the order they were 

prior to disassembly. Tighten with the locknut.  

(Figs. 6 – 11).



The tines must be set in the correct turning 

direction. Note the position of the original tines, and replace 

them in the exact same direction.

5.  Only use tines that are produced by the manufacturer.

Fig. 5


Fig. 6

Fig. 7

Fig. 8

Fig. 9

Fig. 10

Fig. 11


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Cleaning, Maintenance + 



 Unexpected tine movement may cause 

personal injury. Before servicing, repairing or inspecting 

the unit, turn the motor OFF and disconnect the extension 

cord. Wait for the tines to completely stop rotating before 

conducting inspection, cleaning or maintenance.



 Contact with hot components (i.e. motor 

housing or gear box) on the machine may cause burns. Allow 

the machine to cool off before handling.


•  Wear protective gloves when cleaning or maintaining the 


•  Do not use cleaning fluids or solvents or spray the 

machine down with water (especially pressurized water) 

when cleaning the machine. 

NOTE: After each use, follow these steps when cleaning the 


1.  Remove soil, dirt and foliage stuck in the tines, driveshaft, 

tool surface and vents with a brush or dry cloth.

2.  Spray or rub biodegradable oil into the tines.
3.  Clean soiled grips with a damp cloth.

Always inspect the machine for damaged and worn parts after 

each use. Check that safety features (labels, guards) are in 

place. Check that nuts, bolts and screws are tight.

Service + Support

If your Sun Joe


 Aardvark TJ599E electric garden cultivator 

requires service or maintenance, please call the Snow Joe



Sun Joe


 customer service center at 1-866-SNOWJOE  


Model + Serial Numbers 

When contacting the company, reordering parts or arranging 

service from an authorized dealer, you will need to provide the 

model and serial numbers, which can be found on the decal 

located on the housing of the unit. Copy these numbers into 

the space provided below.

Record the following numbers from the housing or handle of your  

new product:

T   J    5   9   9    E 

Model #:

Serial #:


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 ALWAYS use only authorized Snow Joe


 + Sun Joe


 replacement parts and accessories. NEVER use 

replacement parts or accessories that are not intended for use with this electric tiller + cultivator. Contact Snow Joe


 + Sun Joe



if you are unsure whether it is safe to use a particular replacement part or accessory with your electric tiller + cultivator. The use 

of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe


 + Sun Joe


 to provide notice of such 

changes. Accessories can be ordered online at snowjoe.com or via phone by contacting the Snow Joe


 + Sun Joe



service center at 1-866-SNOWJOE (1-866-766-9563).

Snow Joe


 + Sun Joe


 Power Joe SJTW-A 

14-gauge 50-foot extension cord with  

lighted end








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Snow Joe


 + Sun Joe


 operating under Snow Joe


, LLC warrants 

this new product to the original purchaser for two years against 

defects in material or workmanship when used for normal 

residential purposes.  If a replacement part or product is needed, 

it will be sent free of charge to the original purchaser except as 

noted below.
The duration of this warranty applies only if the product is put  

to personal use around the household. If the product is put to  

any business, commercial or industrial use or is rented or leased, 

then the duration of this warranty is 90 days from the date of 

original  purchase.  It  is  the  owner’s  responsibility  to  correctly 

perform all maintenance and minor adjustments explained in  

the owner’s manual.

To obtain a replacement part or product, please visit 


snowjoe.com/help or email us at help@snowjoe.com for 

instructions. Please be sure to register your unit beforehand to 

speed up this process. Certain products may require a serial 

number,  typically  found  on  the  decal  affixed  to  the  housing 

or guard of your product. All products require a valid proof  

of purchase.


•  Wearing  parts  like  belts,  augers,  chains  and  tines  are 

not covered under this warranty. Wearing parts can be 

purchased at snowjoe.com or by calling 1-866-SNOWJOE  


•  Batteries  are  covered  in  full  for  90-days  from  the  date  of 


Snow Joe


 + Sun Joe


 may from time to time change the design 

of its products. Nothing contained in this warranty shall be 

construed as obligating Snow Joe


 + Sun Joe


 to incorporate 

such design changes into previously manufactured products, nor 

shall such changes be construed as an admission that previous 

designs were defective.
This warranty is intended to cover product defects only. 


Snow Joe


, LLC is not liable for indirect, incidental or 


consequential damages in connection with the use or misuse of 

the Snow Joe


 + Sun Joe


 products covered by this warranty. 

This warranty does not cover any cost or expense incurred  

by the purchaser in providing substitute equipment or service 

during reasonable periods of malfunction or non-use of this 

product while waiting for a replacement part or unit under this 

warranty. Some states do not allow exclusions of incidental or 

consequential damages so the above exclusions may not apply 

in all states. This warranty may give you specific legal rights in 

your state.

We’re here to help Monday through Friday from 9AM to 6PM EST. 

You can reach us at 1-866-SNOWJOE (1-866-766-9563), online 

at snowjoe.com, via email at help@snowjoe.com or tweet us  


Customers who have purchased Snow Joe


 + Sun Joe



products exported from the United States and Canada should 

contact their Snow Joe


 + Sun Joe


 distributor (dealer) to obtain 

information applicable to your country, province or state. If for 

any  reason,  you  are  not  satisfied  with  the  distributor’s  service, 

or if you have difficulty obtaining warranty information, contact 

your Snow Joe


 + Sun Joe


 seller. If in the event your efforts are 

unsatisfactory, please reach out to us directly.


Snow Joe


 + Sun Joe


 are dedicated to you, our customer. We strive to make your experience  

as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal  

operating conditions. We think it’s important that you know what you can expect from us. That’s why we created  

the Snow Joe


 + Sun Joe




Snow Joe


 + Sun Joe


 warrant new products for two years from the date of purchase. If your product 

does not work, or there’s an issue with a specific part, we will fix this by either sending you a free replacement part or  

by sending you a new or comparable product at no charge. How cool is that! Before you know it, you’ll be back in  

action cutting, sawing, mowing, washing and…?


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