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3Com 3101 User Manual

3101SP

Made by: 3Com
Type: User Manual
Category: Telephone
Pages: 10
Size: 0.14 MB

 

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Product:

 

NBX 100 Communications System , SuperStack 3 NBX Networked Telephony Solution , 

NBX 100 Communications System , 3Com VCX V7000 IP Telephony Solution, 3Com VCX V7000 IP 
Telephony Solutions, IP Telephony, NBX, NBX 100 Communications System, NBX 100 
Communications System , NBX 100 Communications System , NBX Hardware, SS3 NBX, SuperStack 
3 NBX Networked Telephony Solution, SuperStack 3 NBX Networked Telephony Solution , VCX 

Family/Keyword:

 

Telephone Systems and Applications, NBX, PBX, VCX, Voice, Voice products, IP 

PBX 

3C Number: 

3C10401A, 3C10401SPKRA, 3C10411 

Distribution:

 

Worldwide 

Summary:

 3Com is proud to introduce two new telephones to our IP worktop lineup. The 3Com 3101 

Basic Phone and 3101 Basic Speaker Phone are full-featured yet easy-to-use telephones that are well 
suited to a busy office. Part of the 3100 series phone family, they share the same appearance and 
many of the same capabilities as the new 3102 Business Phone and 3105 Attendant Console. The 
addition of a 3101 speaker phone model also provides a new option for customers that require a full 
speaker phone in a compact form factor. 
 
 
----------------------------------------------------------------------------------------------------------------- 
 

New 3Com® 3101 Basic Phone and

 

3101SP Basic Speaker Phone

 

 

3Com Product Information Database

 

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP 

Basic Speaker Phone

 

Author: Mike Leo/US/3Com Date: 07/30/2004 Updated:08/04/2004  

Internal & Suitable for Partners

 

 

Page 1 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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Introduction

 

 

This product is now Books Open with initial shipments slated for 
August 16, 2004 for NBX platforms running Release 4.3 software 
or higher! Deployments on 3Com®VCX platforms are tied to the 
General Availability of VCX Release 5.0

 

 

3Com is proud to introduce two new telephones to our IP worktop lineup. The 
3Com 3101 Basic Phone and 3101 Basic Speaker Phone are full-featured yet easy-
to-use telephones that are well suited to a busy office. Part of the 3100 series 
phone family, they share the same appearance and many of the same capabilities 
as the new 3102 Business Phone and 3105 Attendant Console. The addition of a 
3101 speaker phone model also provides a new option for customers that require 
a full speaker phone in a compact form factor. 

 

 

Both the 3101 Basic Phone and 3101SP Basic Speaker Phone require NBX Release 
4.3 software or higher and a “Group 1” PER DEVICE license is also required. The 
Group 1 license is 3Com SKU 3C10411.  
 

The 3101 Basic Phone and 3101 Basic Speaker Phone requires VCX Release 5.0 
software or higher. 
 

Products, Pricing, Key Dates and Ordering

 

 

Product Information:

 

 

 
 

Packaging Information:

 

3C#

 

Description

 

$US List 

(NTE)

 

Category

Books Open

FCS

 

Public 

Announcement

 

3C10401A

 

3Com 3101 Basic 

Phone

 

$155

F

August 4, 

2004

 

Aug 15, 

2004

 

Aug 16, 2004

3C10401SPKRA  3Com 3101SP Basic 

Spkr-Phone

 

$180

F

August 4, 

2004

 

Aug 15, 

2004

 

Aug 16, 2004

3C10411

 

3Com Group 1 Phone 

License

 

$85

F

August 4, 

2004

 

Aug 15, 

2004

 

Aug 16, 2004

3C#

 

Description

 

Package 

Length 

(mm)

 

Package 
Breadth 

(mm)

 

Package 

Height 

(mm)

 

Package 

Weight

 

Service 

Category

 

UPC Codes

3C10401A

 

3Com 3101 Basic 

Phone

 

31.75cm

(12.50 in)

 

27.94cm

(11.00 in)

 

8.89cm

(3.50 in)

 

1.44 kg

 

(3.18 lb)

 

A

 

662705479958

3C10401SPKRA  3Com 3101SP Basic 

Spkr-Phone

 

31.75cm

(12.50 in)

 

27.94cm

(11.00 in)

 

8.89cm

(3.50 in)

 

1.44 kg

 

(3.18 lb)

 

A

 

662705479965

Page 2 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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Shipping Countries: Books open applies to these countries: 
 

 
 

Country of Origin Information: Manufactured in Mexico 
 

Stocking Recommendations: New product will likely replace most existing 
volumes of the 2101 Basic Phones (3C10248B & 3C10248 PE) over the next 90 to 
120 day period 
 

Region:

 

Where is this product sold?

 

Where is this product sold?

Where is this product sold?

3Com 3101 Basic Phone 

(3C10401A)

 

3Com 3101SP Basic Spkr-Phone 

(3C10401SPKRA)

 

3Com Group 1 Phone License 

(3C10411)

 

Americas

 

Americas (All)

 

Americas (All)

Americas (All)

EUR

 

Albania, Algeria, Andorra, 

Angola, Armenia, Austria, 

Azerbajan, Bahrain, Belgium, 

Bulgaria, Croatia, Czech, 

Denmark, Egypt, Estonia, Finland, 

France, Georgia, Germany, 

Gibraltar, Greece, Hungary, 

Iceland, Ireland, Israel, Italy, 

Kuwait, Latvia, Lichtenstein, 

Lithuania, Luxembourg, Morocco, 

Netherlands, Norway, Portugal, 

Saudi Arabia, Slovakia, South 

Africa, Spain, Sweden, 

Switzerland, Turkey, 

Turkmenistan, United Arab 

Emirates, U.K., Vatican City, 

Yugoslavia, Zimbabwe

 

Albania, Algeria, Andorra, Angola, 

Armenia, Austria, Azerbajan, 

Bahrain, Belgium, Bulgaria, Croatia, 

Czech, Denmark, Egypt, Estonia, 

Finland, France, Georgia, Germany, 

Gibraltar, Greece, Hungary, Iceland, 
Ireland, Israel, Italy, Kuwait, Latvia, 

Lichtenstein, Lithuania, 

Luxembourg, Morocco, Netherlands, 

Norway, Portugal, Saudi Arabia, 

Slovakia, South Africa, Spain, 

Sweden, Switzerland, Turkey, 

Turkmenistan, United Arab 

Emirates, U.K., Vatican City, 

Yugoslavia, Zimbabwe

 

Albania, Algeria, Andorra, 

Angola, Armenia, Austria, 

Azerbajan, Bahrain, Belgium, 

Bulgaria, Croatia, Czech, 

Denmark, Egypt, Estonia, Finland, 

France, Georgia, Germany, 

Gibraltar, Greece, Hungary, 

Iceland, Ireland, Israel, Italy, 

Kuwait, Latvia, Lichtenstein, 

Lithuania, Luxembourg, Morocco, 

Netherlands, Norway, Portugal, 

Saudi Arabia, Slovakia, South 

Africa, Spain, Sweden, 

Switzerland, Turkey, 

Turkmenistan, United Arab 

Emirates, U.K., Vatican City, 

Yugoslavia, Zimbabwe

 

APR

 

American Samoa, Australia, 

Brunei Darussalam, Fiji, French 

Polynesia, Guam, Hong Kong, 

India, Indonesia, Malaysia, New 
Zealand, Philippines, Singapore, 

South Korea, Taiwan, Thailand

 

American Samoa, Australia, Brunei 
Darussalam, Fiji, French Polynesia, 

Guam, Hong Kong, India, Indonesia, 
Malaysia, New Zealand, Philippines, 

Singapore, South Korea, Taiwan, 

Thailand

 

American Samoa, Australia, 

Brunei Darussalam, Fiji, French 

Polynesia, Guam, Hong Kong, 

India, Indonesia, Malaysia, New 
Zealand, Philippines, Singapore, 

South Korea, Taiwan, Thailand

 

Product Information

 

 

New 3Com 3101SP Basic Speakerphone (3C10401SPKRA) device support 
 

Requires R4.3 system software or higher, and a Group 1 software user license 
(3C10411) to activate. Offering big phone features in a compact form factor, the 
3Com 3101 Basic Speakerphone is an affordable alternative for users who don't 
need all the capabilities of the 3102 Business Phone. It delivers practical, easy-to-
use capabilities such as four programmable buttons for call management and 
access to frequently used functions, and clearly distinguished Hold and Message 
buttons to help users handle calls professionally. An intuitive, pixel-based, multi-
line display with three softkeys and a four-way cursor controller provides instant 

Page 3 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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access to the location’s directory and call logs. With the same attention to quality 
and detail that 3Com offers in all its phones, this basic model is also equipped with 
a half-duplex speakerphone for hands-free and two-way speaker communications. 
Two switched 10/100 Ethernet ports simplify connecting a computer or other 
networked device. Support for IEEE 802.3af PoE provides organizations additional 
networking flexibility. 
 

New 3Com 3101 Basic phone (3C10401A) device support 

Requires R4.3 system software or higher, and a Group 1 software user license 
(3C10411) to activate. The 3101 Basic Phone delivers all the rich capabilities of 
the 3101 Basic Speakerphone but with a listen-only speaker, similar to the 
functionality provided in the 3Com 2101 Basic Phone.  
 

Enhancements over the 2101 Basic Phone

 

 

New Dial Pad and Programmable Buttons with Lights 

 

 

The new dial pad buttons are shared with the 3102 Business Phone, they are 
concaved and made of hard plastic. As with the 3102, all of the keypad forces 
have been reduced to provide better tactile feel. Customer should feel very 
comfortable using the 3101 and have an even better perception of the phone’s 
quality.  
 

The 3101 Basic phones now have 4 programmable buttons with lights, making it 
easier for customers to choose the features they need. By default, the 3101 comes
out of the box with two System Line Appearances (SLA) and two buttons available 
for features. The new button layout allows the 3101 phones to function more like 
the 3102 phones, simplify a customer’s experience if they move from phone to 
phone. The phone could now accommodate up to four system line appearances, if 
desired. This change also makes the user interface simpler by eliminating 
restrictions on what features are supported on buttons with or without lights. 

New left and right cursor controls have been added along with a select button to 
provide options for future user interface enhancements via the display. 
 

A Mute button is available on both models of the 3101. It mutes the handset on 
both models and the microphone for the speaker on the 3101SP.  
 

Side-by-side comparison - 2101 Vs 3101

 

 

Page 4 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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New Appearance

 

 

The 3Com 3101 Basic Phone and 3101 Basic Speaker Phone is based on the same 
design of the recently released 3102 Business Phone. It is the culmination of 
customer focus groups, research and design reviews, and most importantly, over 
½ million customer experiences with IP phones. The new console is more compact,
more symmetrical and easier to use. Colors have been toned down to create a 
sleeker, more contemporary look.  
 

New Wideband Audio Platform (Handset only)

 

 

The handsets on the 3101 Basic Phone and 3101 Basic Speaker Phone are 
designed to support emerging wideband audio standards. Over the coming months 
we plan to add software support to enable this capability on the handsets (The 
speaker phone on the 3101SP will always remain narrow band.) Wideband is a 
common reference to the ability to reproduce speech at 7 kHz or greater. The 
existing PSTN can only reproduce speech to about 3.3 kHz, a legacy of the 
Alexander Graham Bell, it simply isn’t able to reproduce high frequency. The PSTN 
cannot support the bandwidth required for wideband but an IP network can!  
 

The practical result of today’s PSTN limitation is that we often have a hard time 

 

2101 Basic Phone

 

3101/SP Basic Phone

 

3 Programmable buttons without lights 

4 Programmable buttons with lights 

Convex buttons 

Concave buttons 

Rubber dial pad buttons 

Hard dial pad 

Character display 

Pixel display 

Wideband audio (handset only) 

New cursor controls 

Mute button 

Speaker Phone option (3101 SP)  

Page 5 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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understanding the consonant portion of words in a phone conversation. We hear 
the vowels that are part of the lower frequencies and we guess at the rest of the 
word. Our brain is forced to use context to decipher the rest of the word. 
Sometimes we guess right and sometimes we get confused. A common proof point 
can be found when someone says their name on the phone. Obviously, there is no 
context when someone says their name so we are most apt to guess wrong. Don 
may sound like Tom. Try this yourself and see how often people mistake one word 
for another when both have the same basic sound but not the same consonants. 
This problem is exacerbated when a caller is not speaking their native language.  
 

So who cares if you guess wrong and Tom and Don get confused? Well the answer 
is you, if you pay people to get work done over the phone. Wideband adds back 
the high frequencies of speech and can dramatically improve the intelligibility of 
conversations. Anyone that has ever experienced a conference call that sounds 
like one rambling mumble can appreciate that this was not productive use of time. 
Consider what a business with 100, 1,000 or 10,000 employees spends to have 
employees discussing plans over the phone. Not the long distance time but the 
people time. Then imagine what 1%, 2% or 5% of that time might be worth? 
Better conversations equal greater productivity.  
 

Wideband is also fundamentally better technology. Bottom line is that all IP 
phones will support wideband one day soon. Many vendors have discussed future 
support and component suppliers are modifying products to support it so it is just 
a matter of time before wideband is a standard requirement. So, why would you 
invest thousands of dollars in a high quality speakerphone that DIDN’T support 
wideband? These would soon be wasted dollars. Would you buy a new car without 
airbags when your other choices included them at no cost? If a customer believes 
that IP is the next generation of telephony technology why would they buy the last 
generation of audio quality? 
 

New Stand

 

 

The 3101 Basic Phone and 3101SP Basic Speaker Phone include a new one-piece, 
multi-position stand that articulates from 15 to 45 degrees. This is the same stand 
that is used on the 3102 Business Phone and the 3105 Attendant Console .The 
phone can be adjusted easily for a variety of desktop positions, or the stand can 
be collapsed to mate with a standard wall mount plate. No additional wall mount 
bracket is required. Please note that the existing NBX Wall Mount Bracket 
(3C1027) is not supported on the 3101 Basic Phone and 3101 Basic Speaker 
Phone. 
 

The stand comes pre-attached to the phone for faster on-site installations. 
 

New Message Waiting & Ring Call Indicator

 

 

Hard to miss at the top of the new 3101 phone is an oversized message waiting 
indicator light bar. Bright enough to be seen across a room it alerts users to new 

Page 6 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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messages and on NBX systems it flashes for incoming calls. An ideal way to SEE if 
your phone is ringing, even in a crowded office or cube environment. It also aids 
users that are hearing impaired. This is the same indicator light that is on the 
3102 Business Phone. 
 

New Pixel Display

 

 

Just like the 3102 Business Phone, a 160 x 33 pixel display is now standard on 
both models of the 3101 phone. Moving to a pixel display allows for future 
localization options. The variable font size in the new display also makes it easier 
to display longer pieces of information on a single line 

SIP or NBX Call Control

  

The 3101 Basic Phone and 3101 Basic Speaker Phone are capable of running 
either the standards-based SIP or native 3Com NBX call control protocols. Once a 
phone finds a 3Com phone system, be it NBX or VCX, it will download the 
appropriate call control and off you go. Dealers need only stock and service 1 part 
number for the NBX and VCX systems.  

NBX System License Requirements 

 

z

3C10411 NBX Group 1 Phone license 

 
 

The 3101 Basic Phone and 3101 Basic Speaker Phone requires a “Group 1” PER 
DEVICE license to operate on an NBX system. This is 3Com SKU 3C10411. This 
license must be present or the phone will not operate. One License is required per 
unit. This license can be ordered in any quantity and is tied directly to the system 
it is used on. Regardless of the quantity ordered, you need only enter a single key 
code to activate this quantity. You must provide the system ID to order this 
license. The number of available licenses will be is shown on the NetSet License 
page. 
 

This change does NOT impact older 1100 and 2100 series NBX phones. They will 
operate exactly the same as they have since day 1.  
 

The NBX system itself requires a license in order to run NBX System Software 
R4.3. This is 3Com SKU 3C10501. This SKU has a list price of $300.00. More 
details about this license information can be found in the 

NBX R4.3 System 

Software Books Open Message. 

 

 

NBX System and VCX System Software Requirements 

 

 

The 3101 Basic Phone and 3101 Basic Speaker Phone is a new device and requires 
minimum levels of system software:

Page 7 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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z

NBX - System Software Release 4.3 or later  

z

VCX - System Software Release 5.0 or later (Books Open scheduled for 
August 4, 2004) 

 

This information is printed on the outside of the packaging as a reminder to 
installers. 

Support for IEEE 802.3af Power over Ethernet (PoE)

  

 

The 3101 Basic Phone and 3101 Basic Speaker Phone complies with the IEEE 
802.3af standard for Power over Ethernet (PoE). This means that the 3105 can be 
easily powered by the 3Com SuperStack 3 Switch 4400PWR as well as 3Com’s 
family of IntelliJack products. Power over Ethernet eliminates the cost for 
additional electrical cabling and cuts the total installation time and cost 
significantly, which helps to reduce the Total Cost of Ownership (TCO), especially 
when paired with voice over IP solutions. Power over Ethernet also provides a 
secure and reliable power solution that can be centrally backed up by UPS or 
generators. This capability is often critical for education or health care verticals 
that cannot be impacted by a commercial power failure.  
 

A customer might ask, “Why use a 3Com powered switch when I can buy brand 
X?” Once again, the answer is that the 3Com brand provides better value and ease
of use. 3Com designed the Switch 4400 PWR so that resellers and customers could
easily deploy powered devices. Customers that purchase 3Com phones or access 
points or Network Jack will find them already listed in the configuration menus, 
which means there is no need to calculate power use or read manuals to find 
power consumption. Of course, because 3Com Corporation’s products are 
standards-based they can also support any other 802.3af-powered device.  

Support for 3Com Ethernet Power Source

  

z

3C10220 & 3C10222  

 

The 3101 Basic Phone and 3101 Basic Speaker Phone still uses the same local 
power supply or "brick" (3C10224) and can also still be powered with a 3Com 
Ethernet Power Source. They are fully backwards compatible! To support EPS 
power, the existing grey EPS splitter (3C10223) must still be used 
 

Local Power Supply - Not Included

 

z

3C10224-XX 

 

The new 3100 series of phones/console will no longer ship with a local power 

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BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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supply (power brick). This is clearly marked on the outside of the box to avoid 
confusion in the field. This decision was made based on feedback from resellers 
(along with our own calculations) that a majority of all phones are now installed 
with centralized power. Eliminating the power supply also reduces the packaging 
size, weight, and the packing materials needed to protect the phone, which 
reduces freight costs, install time, and waste disposal at the customer site. 
 

To avoid confusion and issues with mixed inventory, all 1105, 2102 and 2101 
phones will continue to ship with local power. Only the 31XX series phones/console
will ship without local power. The same local power supply is used on ALL 3Com 
phones, regardless of model number or age. 
 

Local power supplies for the 3101 phones may be ordered separately. To order a 
local power supply use 3Com part number 3C10224-XX, where XX is the country 
code: 
 

 

US 

US/Canada 

UK 

UK 

ME 

European 

AA 

Australia-New Zealand 

SA 

South Africa 

CN 

China 

 

Further Information

 

Further information can be found in the 3Com NBX100, SS3 NBX and 
VCX V7000 Product

 

Sales Toolkits 

 

 

Please look here for complete photography and collateral:

 

http://paweb12.3com.com/secure/global/mkt-toolkit.nsf/index2?
OpenView&Start=1&Count=1000&Expand=3#3

 

 
 

Product Contacts

 

 

Contacts

 

 

Product Manager, Terminals Greg Zweig 978.247.7645 

Product Marketing, Michael Leo 508.323.1081

Page 9 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...

 


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Product Manager, Platform Don Hausman 978.247.0244 

Solutions Provider Program, Joe Musto 847.262.7213 

GSO Service Contracts, Rich Elsea 508.323.1106 
 
 
 

Page 10 of 10

BOOKS OPEN -New 3Com® 3101 Basic Phone and 3101SP Basic Speaker Phone

8/5/2004

http://usdb001/MKTLIB/MKTLIB4.NSF/2daf7c11afa65af588255ff9007b7195/c1a0f6e17a...