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3Com OfficeConnect 3C100XF Quick Start Manual

Made by: 3Com
Type: Quick Start Guide
Category: Gateway
Pages: 12
Size: 0.28 MB

 

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OfficeConnect

® 

Gateway

Voice Expansion (3C100XF)

Quick Start Guide

 


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1

When installing your OfficeConnect Gateway Voice Expansion
Unit, make sure of the following:

• Unit is out of direct sunlight and away from sources of heat.

• Cabling is away from power lines, fluorescent lighting fixtures,

and sources of electrical noise such as radios, transmitters and
amplifiers.

• Water or moisture cannot enter the case of the unit.

• Air flow around the unit and through the vents in the side of

the case is not restricted. A minimum of 1 in. (2.54 cm ) clear-
ance is recommended.

For desktop use, the four self-adhesive rubber feet help to stabi-
lize your unit and prevent sliding. Attach the feet to the marked
areas at each corner of the underside of your unit.

In addition, the stacking clip provided may be used for stacking
the OfficeConnect Gateway Voice Expansion Unit with your
OfficeConnect Gateway, as well as other OfficeConnect products.
You can stack up to a maximum of four units.

Unpack the contents of your package, and ensure that it
contained the following items:

• AC/DC, 18 watt Power Adapter and Power Cord

• One Expansion Cable, RJ-45 (CAT-5), 18 inches, Green

• One RJ-11, 7-ft telephone cable, Silver

• Rubber feet

• Stacking clip

This guide describes how to set up the 3Com

® 

OfficeConnect

®

Gateway Voice Expansion Unit (3C100XF) with your
OfficeConnect Gateway base unit – either an OfficeConnect
Gateway Data unit or an OfficeConnect Gateway Data and Voice
unit.

The OfficeConnect Gateway Voice Expansion Unit contains eight
POTS voice ports (POTS – Plain Old Telephone System) that can
be set up and configured to work with all versions of the
OfficeConnect Gateway. When connected to a Data version of the
OfficeConnect Gateway, it provides support for 8 simultaneous
POTS calls. When connected to a Data and Voice version, it
increases support to 12 simultaneous POTS calls. 

Introduction

Installation

Package
Contents

 


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2

After the cables have been connected and power has been applied
to the OfficeConnect Gateway Voice Expansion Unit, the LEDs on
the front panel of the unit will light as follows:

• the Power LED will be green

• the Alert LED will be flashing amber

• the Expansion LED will be flashing green

When the Alert and Expansion LEDs stop flashing and are not
illuminated, the OfficeConnect Gateway Voice Expansion Unit has
successfully powered up, performed a Power On Self-Test (POST)
and is now operational.

Operational
Status

The ports and cables of the OfficeConnect Gateway products are
color-coded to help you connect the cables properly. 

The following illustration shows the connector cabling for an
OfficeConnect Gateway Voice Expansion Unit with an
OfficeConnect Gateway Data and Voice base unit. 
Perform the following steps:

1. Connect the Expansion

Cable.

Connect one end of the RJ-
45 Expansion cable (green)
to the Expansion Port
(green) on the rear panel of
the OfficeConnect Gateway
Voice Expansion Unit and
the other end to the
Expansion Port (green) on
the base unit of the
OfficeConnect Gateway
(Data or Data and Voice).

2. Connect the Telephone Cable(s). 

You can connect up to eight POTS-based devices (telephones, fax
machines, or modems) to the Phone ports of the OfficeConnect
Gateway Voice Expansion Unit, using telephone cables (silver) such
as the one provided. Your Service Provider assigns phone numbers
to each port, and can tell you which phone ports on your unit cor-
respond to the phone numbers. You can use the table on the left to
record the unique phone number for each phone port.

3. Connect the power adapter and power cable.

Connect the cable from the power adapter to the Power inlet on
the rear panel of the unit. Connect the power cord to the power
adapter. Connect the other end of the power cord into a surge-
protected electrical outlet.

Connect
Cables

Reset Button

Voice Expansion Unit

Base Unit

1

Expansion Link

3

Power

2

Phone Connections

12V DC  

1.5 A MAX  

Phone

Phone

Port

Number

1

2

3

4

5

6

7

8

 


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3

The LED Indicators on the front panel of the OfficeConnect
Gateway Voice Expansion Unit provide the following
information:

Rebooting the Office Connect Gateway Voice Expansion Unit:

To reboot a unit that is powered up, press and hold the Reset
button for at least two seconds.

Reset Button

The Reset button is located on the rear panel of the
OfficeConnect Gateway Voice Expansion Unit. Please refer to the
installation diagram to see the location of this button.

Rebooting
the Unit

Front Panel
Indicators

Alert 

Off  

Off indicates the unit has passed the Power On Self-Test and is working properly.

Amber

Lit during Boot up of the unit. Remains lit until synchronization with the base unit occurs.

Amber (blinking)  Occurs in the following situations: 

1) A version incompatibility is detected between it and the OfficeConnect Gateway base unit.
2) A software upgrade of the Voice Expansion Unit is being performed by the base unit.
Refer to the Troubleshooting section in the OfficeConnect Gateway User’s Guide.

Red 

Indicates a diagnostic failure in the unit. Refer to the Troubleshooting section in the 
OfficeConnect Gateway User’s Guide. 

Power 

Off  

Power not being supplied to the unit.   

Green 

Remains lit as long as power is supplied to the unit.  

Expansion LED 

Off 

Base unit not detected or there is no synchronization with the base unit.  

Green (blinking) 

Base unit detected. Synchronizing and waiting for the base unit to assume master control.

Green

Base unit synchronized and in control of OfficeConnect Gateway Voice Expansion Unit.

Phone Status  

1-8

Off 

Onhook. The phone port is not being used.

Green 

Offhook. The phone port is being used.

 


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Information contained in this document is correct at time of pub-
lication. The following services are available 24 hours a day, 7
days a week. For the most up–to–date information, 3Com recom-
mends that you access the 3Com Corporation World Wide Web
site.

World Wide Web Site

http://www.3com.com

This service provides access to online support information such
as technical documentation and software library, as well as sup-
port options ranging from technical education to maintenance
and professional services.

Support from Your Network Supplier

If additional assistance is required, contact your network sup-
plier. Many suppliers are authorized 3Com service partners who
are qualified to provide a variety of services, including network
planning, installation, hardware maintenance, application train-
ing, and support services.

When you contact your network supplier for assistance, have the
following information ready:

• Product model name, part number, and serial number

• A list of system hardware and software, including revision levels

• Diagnostic error messages

• Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the
following section on how to contact 3Com. 

Support from 3Com

If you are unable to obtain assistance from the 3Com online
technical resources or from your network supplier, 3Com offers
technical telephone support services. To find out more about
your support options, please call the 3Com technical telephone
support phone number at the location nearest you. Please refer to
the table on page 5.

When you contact 3Com for assistance, have the following
information ready:

• Product model name, part number, and serial number

• A list of system hardware and software, including revision levels

• Diagnostic error messages

• Details about recent configuration changes, if applicable

4

Technical
Support

 


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Returning Products for Repair

Before you send a product directly to 3Com for repair, you must
first obtain a Return Materials Authorization (RMA) number.
Products sent to 3Com without RMA numbers will be returned to
the sender unopened, at the sender’s expense.

To obtain an RMA number, please call the local number for your
region, listed below.

5

Asia Pacific Rim

http://www.3com.com/apr

Australia 

1 800 678 515

Hong Kong 

800 933 486

India 

000 800 650 1111

+61 2 9937 5085

Indonesia

001 800 61 009

Japan 

03 5783 1270

Malaysia

1 800 801 777

New Zealand

0 800 446 398

Pakistan

+61 2 9937 5085

Philippines 

1 235 61 266 2602

P. R. of China

00 800 0638 3266 

10 800 61 00137

021 6350 1590

Singapore 

800 6161 463

South Korea 

00798 611 2230

02 3455 6455

Taiwan, R.O.C

0080 611 261

Thailand 

001 800 611 2000

Middle East, Africa 

http://www.3com.com/meaf

All locations 

971 4 807 4555

North America 

http://www.3com.com

North America

1 800 net 3Com 
(1 800 638 3266)

Europe                                       http://www.3com.com/europe

Austria 

07110 900116  

Belgium

32 (0) 70 233 545 (Flemish)

32 (0) 70 233 546 (French)

Denmark 

45 (0) 35 44 5531

Finland 

358 (0) 98170015

France 

33 (0) 803 070693

Germany 

49 (0) 180 567 1548

Hungary

49 (0) 180 567 1548

Israel 

971 4 807 4555

Italy 

147 809 903

Luxembourg 

352 342 080 8318

Netherlands 

0900 20 25 857

Norway 

47 (0) 23 50 0097

Poland

49 (0) 180 567 1548 

Portugal 

351 (21) 4154034

Spain

902 117 964

Sweden 

46 (0) 851 992 0305

Switzerland 

0 848 840200

United Kingdom 

0 870 8444546 

Latin America

http://www.3com.com/ami

Argentina 

0 810 444 3266

Brazil 

0 900 133 266

Colombia

9 800 11 3266

Mexico City 

0 1 800 849 2273

Other Latin America 

AT&T Direct + 800 998 2112

 


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6

3Com Corporation Limited Warranty

The duration of the warranty for the OfficeConnect Gateway is Lifetime.

Hardware

3Com warrants the OfficeConnect Gateway to be free from defects in workmanship and materials,
under normal use and service, for lifetime from the date of purchase from 3Com or its authorized
reseller.

If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at
its option and expense, repair the defective product or part, deliver to Customer an equivalent product
or part to replace the defective item, or refund to Customer the purchase price paid for the defective
product. All products that are replaced will become the property of 3Com. Replacement products may
be new or reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or
the remainder of the initial warranty period, whichever is longer.

Software

3Com warrants that the software programs licensed from it will perform in substantial conformance to
the program specifications therefor for a period of ninety (90) days from the date of purchase from
3Com or its authorized reseller. 3Com warrants the media containing software against failure during
the warranty period. No updates are provided. 3Com’s sole obligation with respect to this express war-
ranty shall be (at 3Com’s discretion) to refund the purchase price paid by Customer for any defective
software products, or to replace any defective media with software which substantially conforms to
applicable 3Com published specifications. Customer assumes responsibility for the selection of the
appropriate applications program and associated reference materials. 3Com makes no warranty or rep-
resentation that its software products will meet Customer’s requirements or work in combination with
any hardware or applications software products provided by third parties, that the operation of the
software products will be uninterrupted or error free, or that all defects in the software products will
be corrected. For any third party products listed in the 3Com software product documentation or spec-
ifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except
where the non-compatibility is caused by a “bug” or defect in the third party’s product. 

Obtaining Warranty Service

Customer must contact 3Com’s Corporate Service Center or an Authorized 3Com Service Center within
the applicable warranty period to obtain warranty service authorization. Dated proof of purchase may
be required. Products returned to 3Com’s Corporate Service Center must be pre-authorized by 3Com
with a Return Material Authorization (RMA) number marked on the outside of the package, and sent
prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured.
The repaired or replaced item will be shipped to Customer, at 3Com’s expense, not later than thirty
(30) days after receipt of the defective product by 3Com.

Dead- or Defective-on-Arrival. 

In the event a product completely fails to function or exhibits a

defect in materials or workmanship within the first forty-eight (48) hours of installation but no later
than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered
dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The
replacement product will normally be shipped not later than three (3) business days after 3Com’s
verification of the DOA product, but may be delayed due to export or import procedures. When an
advance replacement is provided and Customer fails to return the defective product to 3Com within
fifteen (15) days after shipment of the replacement, 3Com will charge Customer for the replacement
product, at list price.
3Com shall not be responsible for any software, firmware, information, or memory data of Customer
contained in, stored on, or integrated with any products returned to 3Com for repair, whether under
warranty or not.

Telephone Support,  

with coverage for basic troubleshooting only, will be provided for one year, on a

commercially reasonable efforts basis. Telephone support from 3Com is available from 3Com, only if
Customer purchased this product directly from 3Com, or if Customer’s reseller is unable to provide
telephone support. Please refer to the Technical Support Appendix in the User’s Guide for telephone
numbers.

 


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7

Warranties Exclusive

IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PUR-
CHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FORE-
GOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WAR-
RANTIES, TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY.
3COM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF
ITS PRODUCTS.

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DIS-
CLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY
CUSTOMER’S OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TEST-
ING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE
RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.

Limitation of Liability

TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLI-
ERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR
FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR
OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLA-
TION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT 3COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES
WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL
PURPOSE.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or
the limitation of incidental or consequential damages for certain products supplied to consumers or the
limitation of liability for personal injury, so the above limitations and exclusions may be limited in
their application to you. When the implied warranties are not allowed to be excluded in their entirety,
they will be limited to the duration of the applicable written warranty. This warranty gives you specif-
ic legal rights which may vary depending on local law.

Governing Law 

This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its
conflicts of laws principles and excluding the United Nations Convention on Contracts for the
International Sale of Goods.

3Com Corporation, 5400 Bayfront Plaza, Santa Clara, CA 95052-8145 (408) 764-5000

 


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8

3Com Corporation 

5400 Bayfront Plaza 

Santa Clara, California 95052-8145

Copyright © 2001 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any
means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com
Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation
on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited
to, the implied warranties of merchantability and fitness for a particular purpose. 3Com may make improvements or changes in the
product(s) and/or the program(s) described in this documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject
to the following: 

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private
expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial
item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license
for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14
(June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program
or documentation contained in, or delivered to you in conjunction with this Quick Start Guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other
countries.

3Com and OfficeConnect are registered trademarks of 3Com Corporation. The 3Com logo is a trademark of 3Com Corporation. All other
company and product names may be trademarks of their respective companies.

FCC Class A Statement

UNITED STATES

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. Operation of this equipment in a residential area is likely to cause harmful inter-
ference in which case the user will be required to correct the interference at his own expense.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 

(1) This device may not cause harmful interference, and 

(2) this device must accept any interference received, including interference that may cause undesired operation.

CANADA

This Class A digital apparatus complies with Industry Canada Standard ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 d’Industrie Canada.

EUROPE

This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required
to take adequate measures.

 


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3Com Corporation, 
Corporate Headquarters, 
5400 Bayfront Plaza, Santa Clara, 
CA 95052-8145, USA.

To learn more about 3Com solutions,
visit www.3com.com. 3Com Corporation
is publicly traded on Nasdaq under the
symbol COMS.

All specifications are subject to change 
without notice.

Printed in the U.S.A.

Part No. 10045515 Rev. AB 07/01