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3Com 350x SERIES Quick Reference Manual

Made by: 3Com
Type: Quick Reference Guide
Category: IP Phone
Pages: 2
Size: 0.04 MB

 

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6W102-20110411 

3COM 350x SERIES IP PHONES 

DISPLAY REFERENCE-6W102 

This quick reference guide describes VCX telephone messages for system release 9.5 

that you may most often see on 3Com 350x Series IP Phones. 

If you see this telephone display... 

Do this… 

All park numbers busy 

Try calling later. 

Caller blocked 
The caller is on your blacklist or is blocked. The 
phone extension being called either has “Block 
anonymous callers” enabled for all calls, or has the 
callers extension in the list of blocked dialing 
patterns for incoming call restrictions. 

Successful operation. Take no 
action. 

Camp On cancelled 
A previously camped on extension is cancelled. 
This message does not display if the Camp On 
timeout time has expired. 

Successful operation. Take no 
action. 

Do Not Disturb 
Do not disturb feature is enabled. 

Successful operation. Take no 
action. 

Empty Speed dial 
Speed dial number is empty or not configured. 

Configure speed dial number 
first and then use speed dial. 

Failed to reach DHCP Server 

Check if the DHCP server is 
working normally. 

Fwd number invalid 

Check forwarding number and 
dial again. 

Hunt group (HG) queue exceeded call <hunt 
group number> 
Hunt group queue “number of calls” threshold 
exceeded. 

Expedite the call if possible 
(other calls have been waiting 
in the queue for a long time). 

Hunt group (HG) queue exceeded time <hunt 
group number> 
Hunt group queue “time in queue “threshold time 
exceeded. 

Expedite call if possible (other 
calls waiting in queue) 

HuntGroup Login Enabled 

Successful operation. Take no 
action. 

Invalid password 

Re-enter the password. 

No available calls 

Needs an active call. 

No calls to supervise 

The agent is not logged in, not 
on a call, or is currently being 
monitored. 

 


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6W102-20110411 

If you see this telephone display... 

Do this… 

No camp on HG/ACD group 
Calls cannot be camped on a hunt group number. 

Camp on a valid HG/ACD 
group number. 

No camp on page number 
Calls cannot be camped on a page group number.

Camp on a valid page group 
number. 

No camp on pickup group 
Calls cannot be camped on a pickup group 
number. 

Camp on a valid pickup group 
number. 

Limited Calling Mode 
Only emergency calls can be made on this phone. 

Obtain a license for this phone.

Number not reachable 
No route to destination. The auth server may be 
disabled. Attempt to camp on an invalid GW 
(PSTN) number. 

Check the number and dial 
again. 

Park Success: <park extension> 
The call parked successfully, this message flashes 
out for a few seconds. 

Successful operation. Take no 
action. 

Phone port is down 

Check the ethernet cable 
connection. 

Server error, no VM (voice mail) 

Make sure voicemail exists for 
the user. 

Unauthorized 

Add a valid user or permission.

Unknown feature code 

Check the User Guide for your 
phone for a list of feature 
codes. 

Unknown user 

Contact your administrator to 
configure your phone 
extension. 

 

 

 

 

 

 

 

 

 

 

 

 

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