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3Com 3108 Code Manual

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http://www.3com.com/

Part Number 900-0346-01 

 

Published July 2006

 

NBX

® 

Feature Codes Guide for

 

SIP Telephones

NBX Networked Telephony Solutions

System Release 6.0

 


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3Com Corporation

 

350 Campus Drive 
Marlborough, MA 
01752-3064

Copyright © 1998–2006, 3Com Corporation. All rights reserved. No part of this documentation may be 
reproduced in any form or by any means or used to make any derivative work (such as translation, 
transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from 
time to time without obligation on the part of 3Com Corporation to provide notification of such revision 
or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either 
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of 
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements 
or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a 
license agreement included with the product as a separate document, in the hardcopy documentation, or 
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to 
locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein 
are provided to you subject to the following: 

United States Government Legend: All technical data and computer software is commercial in nature 
and developed solely at private expense. Software is delivered as Commercial Computer Software as 
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as 
such is provided with only such rights as are provided in 3Com’s standard commercial license for the 
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 
1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any 
portion of any legend provided on any licensed program or documentation contained in, or delivered to 
you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or 
may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet is a 
trademark of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

 


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3

 

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How to Use This Guide     5
Conventions     5
Documentation     6

Comments on the Documentation     6

1

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Overview     9
General Instructions     9
Using the NBX NetSet Utility     10

Starting the NBX NetSet Utility     10
Navigating the NBX NetSet Utility     11

How to Enter a Feature Code     11

 


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4

 

 


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This guide is intended for anyone using a 3Com 3108 Wireless telephone 
or third-party IP telephone on an NBX system. It describes NBX

®

 features 

that are accessible on IP telephones connected to the NBX system 
running in Session Initiation Mode (SIP) mode. 

In addition to 3Com legacy and third-party analog devices, only 
third-party IP telephones that support Standard SIP (based on RFC 3261) 
with no proprietary extensions to SIP are allowed to operate on the NBX. 
If you are unsure whether your IP telephone meets these requirements, 
ask your NBX administrator.

For best results with feature codes, 3Com recommends that you read 
through this entire guide before you use the feature code sequences in 

Chapter 1

.

If the information in the release notes (readme.pdf) on the NBX Resource 
Pack DVD differs from the information in this guide, follow the 
instructions in the release notes.

How to Use 
This Guide

Chapter 1 of this guide describes how to use feature codes and includes a 
list of the feature codes available on 3Com 3108 Wireless and third-party 
IP telephones on an NBX system. 

Conventions

Table 1

 defines some commonly used words and phrases in this guide.

Table 1   Common Terms 

Term

Definition

Auto Attendant

The set of voice prompts that answers incoming calls and 
describes actions that a caller or user can take to access 
individual services.

 


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Table 2

 lists conventions that are used throughout this guide.

Documentation

The documentation set for 3Com NBX Networked Telephony Solutions is 
designed to help NBX telephone users, installers, and administrators 
maximize the full potential of the system.

The NBX Resource Pack DVD contains many guides to the NBX products 
and their related 3Com applications.

When you log in to the NBX NetSet utility as a user, you can view the PDF 
versions of the NBX Telephone Guides and NBX Feature Codes Guide by 
going to Resources > Phone Guide and Feature Code Reference 
pages, respectively and clicking their associated links. The NBX NetSet 
utility also includes a searchable Help system with Help buttons on each 
screen. 

Comments on the 

Documentation

Your suggestions are important to us. They help us to make the NBX 
documentation more useful to you.

Administrator

The person who is responsible for maintaining your 
3Com Networked Telephony Solution.

Receptionist

The person who answers the majority of incoming 
telephone calls. In some business environments, this 
person may be a switchboard operator.

User

A person who has a single 3Com Telephone, a 
third-party IP telephone, or an analog telephone 
connected to the NBX system through an ATC card or 
the single-port ATA device.

Table 2   Icons

Icon

Type

Description

Information note

Information that describes important features 
or instructions.

Caution

Information that alerts you to potential loss of 
data or potential damage to an application, 
system, device, or network.

Warning

Information that alerts you to potential 
personal injury.

Table 1   Common Terms (continued)

 


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Documentation

7

 

Please send your e-mail comments about this guide or any of the 
3Com NBX documentation and Help systems to:

Voice_TechComm_Comments@3com.com

Include the following information with your comments:

Document title

Document part number (found on the front or back page)

Page number

As always, please address all questions regarding the NBX hardware and 
software to your 3Com NBX Voice-Authorized Partner.

 


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This guide describes the NBX features that are accessible on 3Com 3108 
Wireless Telephones and third-party IP telephones that are connected to 
the NBX system running in SIP mode. This guide focuses primarily on the 
NBX feature code sequences and covers these topics:

Overview

General Instructions

Using the NBX NetSet Utility

How to Enter a Feature Code

Overview

SIP, the Session Initiation Protocol, is a signaling protocol for Internet 
conferencing, telephony, and instant messaging. NBX 6.0 allows for SIP 
integration of generic IP phones with 3Com legacy devices when the NBX 
is running in SIP mode. For more information on the NBX system running 
in SIP mode, see your NBX administrator.

General 
Instructions

To access most of the NBX features on a 3108 Wireless or generic IP 
telephone, press * and enter a 3-digit code. Arguments should have a * 
before and after only if more arguments or extensions are to be added.

For example, you would enter the sequence *465*1000 and press Send 
to forward all calls to extension 1000.

For complete descriptions of the NBX telephone features described in 

Table 3

, log in to the NBX NetSet utility (see 

“Using the NBX NetSet 

Utility”

) and click the Help button for information about the specific 

topics. Then use this guide to access the features that are available using 
your IP telephone.

 


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For instructions on other supported features that your IP telephone may 
support such as, dialing and answering calls, using speed dials, or 
accessing a directory, refer to the documentation supplied with your 
phone.

The steps for setting up and accessing your voice mailbox depend on the 
type of voice messaging that is configured on your NBX system. Ask your 
administrator what type of voice messaging is active on your system and 
refer to the documentation that supports this voice messaging for 
instructions.

Using the NBX 
NetSet Utility

The NBX NetSet utility has two interfaces:

Administrator — Your administrator logs in with a special password 
and uses the NBX NetSet utility to manage and configure system-wide 
telephone settings and many of the settings for your telephone.

User — As a telephone user, you log in to the NBX NetSet utility with 
your own system ID (your extension) and password to:

View and change your telephone’s personal settings, such as 
where you want your calls to go when you cannot answer them 
(your call coverage points).

View your call permissions and certain current feature settings.

For details about the NBX features you can access through the NBX 
NetSet utility, view the online help.

Starting the NBX 

NetSet Utility

To use the NBX NetSet utility, you need a computer that is connected to 
your local area network (LAN) and that has a web browser. (You do not 
need Internet access.) To start the NBX NetSet utility:

Ask your administrator for the IP address (or DNS host name) for your 

NBX system. In the web browser on your computer (Microsoft Internet 
Explorer version 5.5 or later is optimal), enter the IP address (or DNS host 
name) in the Address field, and then press Enter. The NBX NetSet utility 
login screen appears.

You cannot log in to the NBX NetSet utility until you establish your 
password through your telephone using NBX voice prompts or the 
Feature Code sequence. See 
Password - Set Initially in 

Table 3

 later in this 

chapter.

Click User to log in as a user. The password dialog box appears.

 


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How to Enter a Feature Code

11

Type your NBX NetSet utility user identification (always your 3-digit or 

4-digit telephone extension) and your NBX NetSet utility password, and 
then click OK.

Navigating the NBX 

NetSet Utility

Once you log in to the NBX NetSet utility, you can easily locate the 
information you need to use your NBX telephone features. Start by 
clicking the category you want in the left-hand column. Tabs indicating 
the specific topics for this category appear at the top of the NBX NetSet 
window. To display a particular topic, click its associated tab. 

You can also quickly access any of the frequently used topics from the 
Favorites menu. Simply select an item from the drop-down list to go to 
the selected topic. (If your browser does not support JavaScript, click the 
Go button after selecting an item.)

How to Enter a 
Feature Code

To enter a feature code on a 3108 Wireless or generic IP telephone:

Pick up the handset.

Press * plus any additional values as specified in 

Table 3

.

Hang up when your call is complete or you have activated the features 

that you want.

Table 3 describes the NBX feature codes that are supported on 3108 
Wireless and generic IP (SIP) telephones. 

 


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Table 3 NBX Feature Codes 

Features

Using Codes

Notes

Account Codes

Allow the system to track the 
next call that you make.

Press *

 

+ 888 

 

*

 

+ account code 

 

*

 

+ telephone number

 

+ Send

Log in to the NBX NetSet utility and go to Directory > 
Account Codes
 for a list of public account codes or 
see your administrator. The Call Reports application 
tracks the calls.

On an IP telephone, you can use this code sequence 
only before you make the call. You cannot use this 
feature during an active call.

If you enter an invalid Account Code, you will receive 
an error indication.

If you enter an invalid Account Code, or need to cancel 
while entering an Account Code, you must hang up to 
restart.

Call Forward All

Forward all incoming calls to your 
specific call coverage point 
regardless of the state of your 
phone.

Press *

 

+ 465

 

*

 

+ the destination to 
forward calls to

 

+ Send

 

 

Persists until you turn 
off the feature by 
entering * + 465 + 
Send.

When you specify an external telephone number as the 
destination, start by entering 9 or 8 or whatever is 
required to access an outside line. Enter a * if a pause 
is required between an access code and a destination 
number.

You can configure all CFWD Overrides (CFWD All, No 
Answer, and Busy) from both feature codes and the 
NBX NetSet utility.

Call Forward Busy

Forward all calls to your call 
coverage point when your phone 
is busy.

Press *

 

+ 466

 

*

 

+ the destination to 
forward calls to

 

+ Send

 

 

Persists until you turn 
off the feature by 
entering * + 466 + 
Send.

To specify the number of rings before the call is 
forwarded, log in to the NBX NetSet utility and go to 
Call Forward > Call Forward
. The default is 4.

When you specify an external telephone number as the 
destination, start by entering 9 or 8 or whatever is 
required to access an outside line. Enter a * if a pause 
is required between an access code and a destination 
number.

 


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How to Enter a Feature Code

13

Call Forward No Answer

Forward all calls to your call 
coverage point when your phone 
rings for a specified number of 
rings.

Press *

 

+ 467

 

*

 

+ the destination to 
forward calls to

 

+ Send

 

 

Persists until you turn 
off the feature by 
entering * + 467 + 
Send.

To specify the number of rings before the call is 
forwarded, log in to the NBX NetSet utility and go to 
Call Forward > Call Forward
. The default is 4.

When you specify an external telephone number as the 
destination, start by entering 9 or 8 or whatever 
required to access an outside line. Enter a * if a pause 
is required between an access code and a destination 
number.

Call Pickup — Directed

Pick up a call that is ringing on 
another user’s telephone. 

Press *

 

+ 455

 

*

 

+ the extension of the 
ringing telephone

 

+ Send

Your telephone and the ringing telephone must be 
members of the same call pickup group, or the ringing 
telephone’s pickup group must allow pickup from 
telephones that are not members of the group.

You will receive an error indication if you enter an 
invalid extension.

Call Pickup — Group

From your telephone, pick up 
calls that are ringing on another 
telephone in your group.

Press *

 

+ 455

 

*

 

+ call pickup group 
number

 

+ Send

Your system administrator assigns call pickup group 
numbers in these ranges:

4-digit dial plan: 482 – 531

3-digit dial plan: 500 – 531

You will receive an error indication if you enter an 
invalid group number.

Caller ID Restriction 

 

(CLIR — All) — On/Off

Restrict the NBX system from 
sending out your Caller ID 
information for all calls.

 

Press *

 

+ 889

 

+ Send

 

 

Persists until you turn 
off the feature by 
repeating the 
sequence.

 

To use this feature you must have CLIR Features 
enabled for your Class of Service (CoS) group. To check 
if you have CLIR Features enabled, log in to the NBX 
NetSet utility and go to My Calling Privileges > Call 
Permissions
.

To view your current CLIR setting, log in to the NBX 
NetSet utility and go to My Calling Privileges > 
Feature Settings
.

Table 3 NBX Feature Codes (continued)

Features

Using Codes

Notes

 


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Caller ID Restriction 

 

(CLIR — Next Call)

Restrict the NBX system from 
sending out your Caller ID 
information for only this call.

 

Press *

 

+ 890

 

*

 

+ Dial outside party’s 
number

 

+ Send

 

To use this feature you must have CLIR Features 
enabled for your Class of Service (CoS) group. To check 
if you have CLIR Features enabled, log in to the NBX 
NetSet utility and go to My Calling Privileges > Call 
Permissions
.

Do Not Disturb — On/Off

Send all incoming calls directly to 
the call coverage point that you 
specified in the NBX NetSet utility 
Call Forward > Call Forward or 
Override.

Press *

 

+ 446

 

+ Send

 

Persists until you turn 
off the feature by 
repeating the 
sequence.

To view the current setting, log in to the NBX NetSet 
utility and go to My Calling Privileges > Feature 
Settings.

Forward All Calls to Voice 

 

Mail — On/Off

Send all incoming calls to your 
voice mailbox (or to wherever you 
have specified as your call 
coverage point) after one ring on 
your telephone.

Press *

 

+ 440

 

+ Send

 

Persists until you turn 
off the feature by 
repeating the 
sequence.

To view the current setting, log in to the NBX NetSet 
utility and go to My Calling Privileges > Feature 
Settings
.

Password — Set Initially

Use this code sequence to set 
your NBX NetSet utility password 
for the first time. 

Press *

 

+ 434

 

*

 

+ new password

 

*

 

+ repeat your new 
password

 

Send

You can use this procedure only if you or your 
administrator have not previously changed or reset this 
password from its default value of 1234. If your 
password has already been changed or reset, you must 
use the Password — Change procedure to change 
the password. 

When typing your password:

Use only 4- to 10-digit numbers

Do not use letters, *, or # as part of your password.

After you set your NBX NetSet password, you must set 
the SIP authentication password in your SIP telephone 
to match the new NBX NetSet password.

Table 3 NBX Feature Codes (continued)

Features

Using Codes

Notes

 


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How to Enter a Feature Code

15

Password — Change

Use this code sequence to change 
your NBX NetSet utility password.

Press *

 

+ 434

 

*

 

+ old password

 

*

 

+ new password

 

*

 

+ repeat your new 
password

 

Send 

When typing your password:

Use only 4- to 10-digit numbers

Do not use letters, *, or as part of your password.

After you set your NBX NetSet password, you must set 
the SIP authentication password in your SIP telephone 
to match the new NBX NetSet password.

Redial

Redial the last number that was 
called on this telephone.

Press *

 

+ 401

 

+Send

Speed Dial — Personal List

Dial a party to whose number you 
have given a personal speed dial 
number. 

Range: 601 – 699

Press *

 

+ personal speed dial 
number

 

+Send

You can assign and print out your speed dial numbers 
by logging in to the NBX Netset utility and going to 
Directory > Personal Speed Dial.

Speed Dials — System-Wide 
List

Use this code sequence to dial 
any of the system-wide speed dial 
numbers that have been assigned 
by the administrator.

Range: 700 to 799

Press *

 

+ system-wide speed 
dial number

 

+Send

You can view and print out the available system-wide 
speed dial numbers by logging in to the NBX NetSet 
utility and going to Directory > System-Wide Speed 
Dial
.

Voice Mailbox

If your NBX system is set up with 
3Com IP Messaging, use this 
code sequence in lieu of a Msg 
button to access your voice 
mailbox.

Press *

 

+ 600

 

+Send

Enter your voice mail 
password when 
prompted.

Table 3 NBX Feature Codes (continued)

Features

Using Codes

Notes

 


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