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3Com 005699-00 Installation Manual

Made by: 3Com
Type: Installation Guide
Category: Robotics
Pages: 12
Size: 0.86 MB

 

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1

Prepare for installation.

2

Inse

emp

Insert the m
modem wil
modem bac
the slot.

READ

ME

FIRST!

part number 1.024.1947

PCI Faxmodem

Installation
Guide
For Windows

®

For trouble
contact tec
this Guide.

The modem
on the back
with the scr
computer’s 

NOTE:

  Properly seating this modem in the slot can be

difficult, because it requires more force than some other
internal modems. Use firm downward pressure. When
the modem is properly  installed, you will 
any part of the gold edge

 


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Insert the modem into the

empty PCI expansion slot.

rt the modem, gold edge first, into the slot. The

em will fit snugly. You may need to rock the
em back and forth firmly to properly seat it into

slot.

troubleshooting help or to find out how to

act technical support, see the other side of

Guide.

modem’s metal bracket will cover the opening

he back of the computer. Secure the modem

the screw you removed in step 1. Replace the

puter’s cover.

OTE:

  Properly seating this modem in the slot can be

difficult, because it requires more force than some other
internal modems. Use firm downward pressure. When
the modem is properly  installed, you will no longer see
any part of the gold edge
.

4

Install the modem driver

If you are running Windows 95 and you are
what version you have, right-click My Compu
select Properties , and click General . Your o
system is listed under “System.”

If you have Windows 95  Version A:

Turn your computer on. When the “New Hard
Found” screen appears, insert your driver diske
your 3.5-inch drive and choose

then click 

.

Type A:\ in the box and then click 
3.5-inch drive uses a different letter, type th
in place of “A.”

If you have Windows 95  Version B:

Turn your computer on. When the “Update
Driver Wizard” screen appears, insert  your drive
into your 3.5-inch drive and insert your driver disk

click

NOTE:

  If your computer does not immediately detect

new hardware, shut down Windows and restart your
computer. If it still does not detect new hardware, you
will need to complete this step manually. Click 
Settings, and then Control Panels. Double-click
Modems, and click Add.  Follow the onscreen
instructions for a manual installation.

 


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6

Install the Connections

TM

CD and

When your desktop returns, verify that your modem is
properly installed. Click 

, point to 

,

and click 

. Double-click the Modems

icon. When the “Modems Properties” screen appears,
you should see a description of your modem. Windows
NT users will also see a COM port setting. If you have
Windows 95 or 98, click  the 

 tab, and then

click the COM port next to the description of your
modem. Write down the COM port to which your
modem is assigned (for example,  

) in the

box below.

Click 

.  When the modem’s  command set

appears in the box, you will have confirmation that your
modem is functioning properly. If you do not see the
command set, see the Troubleshooting section on the
back of this Guide. Click 

 then click

.

COM Port:

Your Modem Description Here

Your Modem Description

H e r e

5

Verify that the modem is

properly installed.

drivers.

you are unsure

 Computer , and

. Your operating

ew Hardware

ver diskette into

 and

. If your

 type that letter

“Update Device

your driver diskette

driver diskette into

  If your computer does not immediately detect

new hardware, shut down Windows and restart your
computer. If it still does not detect new hardware, you
will need to complete this step manually. Click Start,

Control Panels. Double-click

.  Follow the onscreen

 


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3

Con

1

Prepare for installation.

Write the modem’s serial number in the box below.
The serial number is located on the white bar code
sticker on the modem and on the modem’s box.

CAUTION:

  To avoid risk of electrical shock, make

sure your computer and all peripheral devices are turned
off and unplugged from electrical outlets.

Shut down Windows. Turn off your computer and all
peripherals. Unplug your computer, and remove the
computer’s cover.

Unscrew and remove the expansion slot cover at the
back of an empty PCI expansion slot. The slot cover is
located on the back of the computer and covers an
opening on the computer case. The opening lines up
with the slot (inside the computer), which is usually
white plastic lined with metal.

When you a
telephone 
telephone’s

NOTE:

  Before you begin, we recommend you uninstall

any other modems you have in your system. Click
Windows 

Start, Settings, and then Control Panels,

Double-click 

Modems to see if there are any previously

installed modems on your system. Refer to your
modem

’s documentation for instructions. If you have an

older U.S. Robotics modem, see the “Uninstalling a U.S.
Robotics Modem” chapter  in your manual.

Plug one en
jack on the
end into an 

 


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Connect the modem to an

analog phone line.

en you are not using the modem, you can use a

phone on the modem’s phone line. Plug the

phone’s cord into the modem’s jack labeled 

.

g one end of the provided phone cord into the

on the modem labeled 

 and plug the other

into an analog phone wall jack.

Driver Wizard” screen appears, insert  your drive
into your 3.5-inch drive and insert your driver disk
your 3.5-inch drive and click 

.

Click 

. When the “Insert Disk”

appears, make sure you have the driver 
inserted into the computer’s 3.5-inch

 

driv

. When the “Copying Files” 

appears, type A:\ in the box and click 

If you have Windows 98:

Turn your computer on. When the “Add New H
Wizard” screen appears, insert your driver diskette

3.5-inch drive and click 

. Select Search

best driver for your device and click 
Floppy disk drives.  If the location of your 3.5-inc
not A:\ change it on the bottom section of this scr

. You will be prompted to repeat this

to install the voice driver files.

If you have Windows NT:

Turn your computer on. Insert your driver diskette 
3.5-inch drive before you log in. Double-click
Computer icon.  Double-click your a:\ drive icon.
click Setup .exe. When the “Modem Setup” screen
click Install. When you see the Resources  tab
see the COM port that is assigned to your mod

. When the “System Settings Change”

appears, click Yes to restart your computer.

 


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Insert the Connections

   

CD into your CD-ROM drive. The

CD’s installation utility should start automatically. If it
does not, click 

 and then click 

. In the

box, type D:\setup.exe and then click 

. If your

CD-ROM drive uses a different letter, type that letter in
place of “D.”

The Setup Wizard on the CD guides you through
installing the Connections program group and
registering your modem.

For instructions on how to install software from the CD,
see the “Software Installation” chapter in the electronic
User’s Guide & Reference on the CD.

6

Install the Connections

TM

 CD and

register your modem.

3Com and U. S. Robotics are registered trademarks;  x2 andConnections are trademarks of 3Com Corporation.  Windows is a
registered trademark of Microsoft Corp.  All other trademarks are used for identification purposes only and may be trademarks
and/or registered trademarks of their respective companies.  Copyright ©1998 3Com Corporation.  All rights reserved.

IMPORTANT! In accordance with the ITU-T standard for 56K transmissions, this modem is capable of receiving downloads at up
to 56 Kbps and sending at up to 31.2 Kbps. Due to FCC regulations on power output, receiving speeds are limited to 53 Kbps.
Actual speeds may vary. This product requires compatible analog phone line and server equipment. See www.3com.com/56k
for details.

your driver diskette

driver diskette into

rt Disk” screen

driver diskette

nch

 

drive. Click

Files” screen

.

d New Hardware

r diskette into your

ct Search for the

. Select

ur 3.5-inch drive is

f this screen. Click

peat this process

diskette into your

ble-click the My

rive icon.  Double-
p” screen appears,

rces tab, you will
our modem. Click

Change” window

ter.

 


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Troubleshooting

Windows

®

 95 Users Read This First!

1. Click Windows Start , point to Settings , and click

Control  Panel.

2. Double-click the Modems  icon.
3. Click the Diagnostics  tab.
4. Click the COM port that your modem is assigned to so that
it is highlighted.

If you do not see your modem on this screen, you need to exit
the “Modems Properties” screen by clicking 

Cancel . Click

Start Shut Down , select the Shut down the computer?  option,
and then click 

Yes. When your computer has shut down, turn it

off and unplug it from its power outlet. Uninstall the modem from
the computer. If it is an external, unplug its serial cable from the
computer’s COM port. If it is an internal, unplug the phone line
and your telephone from the modem’s PHONE and TELCO
jacks. Then remove the computer’s case and remove the
modem from its slot. Reinstall the modem using the instructions
in the electronic Installation Guide on the included CD, this time
using a different slot for your internal modem or a different COM
port for your external modem.

5. Click More Info . You should see a list of the modem’s ATI
commands. Click 

OK and exit all open screens.

If the ATI commands do not appear, continue reading to
troubleshoot your modem.

Problem: The computer or software will not recognize the modem.

Possible solution:
You may have an IRQ conflict. If you have an internal modem installed in an
ISA slot on a Windows 95 system:

1. Right-click the My Computer  icon on your desktop.
2. Click Properties .
3. Click the Device Manager  tab.

• If you see a yellow exclamation point over your modem, you
have a resource conflict, and it is probably an IRQ conflict.
• If you do not see a yellow exclamation point, you may still have
an IRQ conflict. Continue with the next “Possible solution:” in this
section. If the remaining “Possible solutions:” do not solve your
problem, continue with step 4 below.

4. Click the modem’s name to select it.
5. Click Remove .
6. You will be asked if you are sure you want to remove the

device. Click 

OK.

7. When the “Confirm Device Removal” screen disappears, shut

down Windows and turn off your computer.

8. Unplug the computer from its electrical outlet.
9. Remove the computer’s cover,and physically remove the modem

from its slot.

10.  Reinstall the modem using the Installation Guide instructions.

Use a different slot from the one used in the initial installa-
tion.

Possible solution:
You may have plugged your modem’s phone cord into a digital line.
Plugging your modem’s phone cord into a digital phone line can
damage the modem. Call your phone company if you are unsure
whether or not your phone line is digital.

Possible solution :
If you have an external modem, you may be using the wrong power
adapter for your modem. Use only the power adapter that came with
your modem.

Possible solution:
Your software may not have auto answer enabled. Enable the auto
answer feature. In your communication software’s terminal mode, type
ATS0=1 (ATS “zero”=1) and press ENTER.

You need to enable auto answer before every session unless you alter
your software’s initialization string to permanently enable auto answer.
Possible solution:
If you have voice mail, your dial tone may be altered because mes-
sages are waiting. Answer your voice mail to restore your normal dial
tone.

_________________________________________________________

Problem: Both modems sound like they are excha
they fail to establish a connection.

_________________________________________________________

Possible solution:
You may have a poor line connection. Place the call again. Calls are
routed differently each time. To verify a valid phone connection, enter
your communication software’s terminal mode and type
ATDT18472626000 and press ENTER. This dials

If you must dial a number (such as “9”) to reach an outside line, type
that number right after 

ATDT.

_____________________________________________________

Problem: Your 56K modem cannot achieve a 56K In

_________________________________________

Possible solution:
V.90 supports speeds of up to 56K.  Due to phone line restrictions,
actual speeds will vary; this does not mean you have not achieved a
V.90 connection.  Our research shows that the vast majority of
telephone lines in North America support V.90 connections. However,
due to unusual or old telephone line configurations, some users will
not be able to take full advantage of this technology. If this is the case,
your 3Com modem will use its backward compatibility to negotiate a
speed compatible with your phone line, such as V.34.

It is important to remember that your line conditions may change, so
you may be able to make faster connections in the future. To make
sure that you can use V.90 or 3Com 56K technology, perform the
following tests:

First, make sure your modem supports V.90. You can verify

 


background image

You may have plugged your modem’s phone cord into a digital line.
Plugging your modem’s phone cord into a digital phone line can
damage the modem. Call your phone company if you are unsure

If you have an external modem, you may be using the wrong power
adapter for your modem. Use only the power adapter that came with

Your software may not have auto answer enabled. Enable the auto
answer feature. In your communication software’s terminal mode, type

R.

You need to enable auto answer before every session unless you alter
your software’s initialization string to permanently enable auto answer.

If you have voice mail, your dial tone may be altered because mes-
sages are waiting. Answer your voice mail to restore your normal dial

_________________________________________________________

are exchanging tones, but

_________________________________________________________

You may have a poor line connection. Place the call again. Calls are
routed differently each time. To verify a valid phone connection, enter
your communication software’s terminal mode and type

 This dials the 3Com BBS.

If you must dial a number (such as “9”) to reach an outside line, type

_____________________________________________________

ve a 56K Internet connection.

__________________________

V.90 supports speeds of up to 56K.  Due to phone line restrictions,
actual speeds will vary; this does not mean you have not achieved a
V.90 connection.  Our research shows that the vast majority of
telephone lines in North America support V.90 connections. However,
due to unusual or old telephone line configurations, some users will
not be able to take full advantage of this technology. If this is the case,
your 3Com modem will use its backward compatibility to negotiate a
speed compatible with your phone line, such as V.34.

It is important to remember that your line conditions may change, so
you may be able to make faster connections in the future. To make
sure that you can use V.90 or 3Com 56K technology, perform the

First, make sure your modem supports V.90. You can verify

Possible solution:
If you have a Winmodem modem, check with the software’s manufac-
turer to determine whether or not the software is fully Windows-based.
Some software runs in Windows but has DOS components. Such
software will not work with a Winmodem modem.

Problem: Plug and Play does not detect your modem. You’ve installed
the modem and Windows has restarted, but you see only your normal
desktop. You do not see any screens indicating new hardware has been
detected.

Possible solution:
The Plug and Play installation was not successful. Try the following:

1. Click Windows Start  and click Shut Down .
2. When asked if you wish to shut down your computer, click

Yes.

3. When Windows indicates that it is safe to turn off your

computer, turn it off.

4. Wait 15 seconds  before turning the computer back on.
5. Windows may detect your modem upon this restart even if

it did not detect the modem during the initial installation.
• If you see screens indicating Windows had detected new
hardware, follow the on-screen instruction to install the
modem.
• If you do not see the new hardware screens, continue
with step 6.

6. Click Windows Start .
7. Point to Settings .
8. Click Control Panel .
9. Double-click the System  icon.
10. Click the Device Manager  tab on the “System Properties”

screen.

11. Look for “Other Devices” or “Unknown Devices” in the list

that appears:
• If you do not see either of these options in the list, please
see the “Support Resources” section below.
• If you do see one of these options, double-click the
option and continue with step 12.

12. If the description that appears matches the modem you

are trying to install, click the 

Remove  button. If it does not,

please see the “Support Resources” section below.

13. Click OK when Windows asks if you want to remove the

device.

14. Restart the computer and continue with the on-screen

instructions. If the computer does not detect the modem
after this second restart, please see the “Support Re-
sources” section below for additional help.

_______________________________________________________

Support Resources

If you have not fixed a problem after trying the suggestions in the

America Online
Provides resources such as file libraries, message boards, online
customer support, and product announcements. In the Keyword field,
type 

3COM.

Are You Still Having Problems?

1. Call the Dealer Who Sold You the Mode
The dealer may be able to troubleshoot the problem over the phone
or may request that you bring the modem back to the store for
service.

2. Call 3Com’s Technical Support Departm
847 262 5151
8:00 - 6:00 CST M-F

Manufacturer’s Declaration of Confor

3Com Corporation
3800 Golf Road
Rolling Meadows, IL 60008
U.S.A.

declares that this product conforms to the F

Part 15:
Operation is subject to the following two co

(1) this device may not cause harmful elect

(2) this device must accept any interferenc

interference that may cause undesired 

This equipment uses the following USOC ja

Caution to the User
The user is cautioned that any changes or m
approved by the party responsible for comp
authority to operate the equipment.

Part 68:
This equipment complies with FCC Rules Pa
of the modem is the FCC Registration Numb
Number (REN). You must provide this inform
company if requested.

The REN is used to determine the number o
connect to your telephone line. In most are
devices connected to one line must not exc
contact your telephone company to determ
your calling area.

This equipment uses the following USOC ja

This equipment may not be used on coin se
telephone company. Connection to party li

A FCC

li tt l h

d

d

d

 


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Provides resources such as file libraries, message boards, online
customer support, and product announcements. In the Keyword field,

the Modem

The dealer may be able to troubleshoot the problem over the phone
or may request that you bring the modem back to the store for

rt Department

of Conformity

ms to the FCC’s specifications:

wing two conditions:

armful electromagnetic interference, and

nterference received including

undesired operations.

ng USOC jacks: RJ-11C.

anges or modifications not expressly

le for compliance could void the user’s

ent.

CC Rules Part 68. Located on the bottom
ation Number and Ringer Equivalence
e this information to the telephone

e number of devices you may legally

n most areas, the sum of the REN of all
ust not exceed five (5.0). You should

y to determine the maximum REN for

g USOC jacks: RJ11C.

d on coin service provided by the

n to party lines is subject to state tariffs.

d

d

d l

l

id d iththi

However, there is no guarantee that interference will not occur in a particular
installation. If this device does cause interference to radio or television reception,
which you can determine by monitoring reception when the modem is installed and
when it is removed from the computer, try to correct the problem with one or more of
the following measures:
·

Reorient the receiving antenna (for televisions with antenna reception only) or
cable input device.

·

Relocate the computer with respect to the receiver.

·

Relocate the computer and/or the receiver so that they are on separate branch
circuits.

If necessary, consult your dealer or an experienced radio/television technician for
additional suggestions. You may find the following booklet, prepared by the Federal
Communications Commission, helpful:

How to Identify and Resolve Radio-TV Interference Problems

Stock No. 004-000-0345-4
U.S. Government Printing Office
Washington, DC 20402

In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or
modifications to the equipment described in this manual that are not expressly
approved by 3Com could void the user’s authority to operate the equipment.

3Com Corporation Limited Warranty

3Com warrants this hardware product to be free from defects in workmanship and materials, under normal use and
service, for the lifetime of the product from the date of purchase from 3Com or its authorized reseller. 3Com’s sole
obligation under this express warranty shall be, at 3Com’s option and expense, to repair the defective product or
part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing
options is reasonably available, 3Com may, in its sole discretion, refund to Customer the purchase price paid for the
defective product. All products that are replaced will become the property of 3Com. Replacement products may be
new or reconditioned. 3Com warrants any replaced or repaired product or part for ninety (90) days from shipment, or
the remainder of the initial warranty period, whichever is longer.

YEAR 2000 WARRANTY:  In addition to the Warranty stated above, 3Com warrants that each product sold or
licensed to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard
to such date data on and after January 1, 2000, provided that all other products used by Customer in connection or
combination with the 3Com product, including hardware, software, and firmware, accurately exchange date data
with the 3Com product, with the exception of those products identified at 3Com’s Web site,

http://www.3com.com/products/yr2000.html

as not meeting this standard. If it appears that any product that is stated to meet this standard does not perform
properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of
April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its
option and expense, provide a software update which would effect the proper performance of such product, repair
such product, deliver to Customer an equivalent product to replace such product, or if none of the foregoing is
feasible, refund to Customer the purchase price paid for such product.

Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days after
purchase or until April 1, 2000, whichever is later.

OBTAINING WARRANTY SE RVICE:  Customer must contact a 3Com Corporate Service Center or an Authorized
3Com Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of
purchase from 3Com or its authorized reseller may be required. Products returned to 3Com’s Corporate Service
Center must be pre-authorized by 3Com with a Service Repair Order (SRO) number marked on the outside of the
package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be
insured or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped
to Customer, at 3Com’s expense, not later than thirty (30) days after 3Com receives the defective product. Return
the product to:

3Com

SRO# ______________

Attn. Dock 15 PCD

1800 W. Central Ave.

 


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from its slot.

10.  Reinstall the modem using the Installation Guide instructions.

Use a different slot from the one used in the initial installa-
tion.

Possible solution:
If you are using an external modem, make sure the modem is plugged in
and turned on. Use only the power adapter included with the modem. The
CS light on the front panel should be illuminated. (An internal modem should
turn on automatically when the computer is turned on.)

Possible solution:
You may not be entering modem commands in the proper manner. Type in
all upper case (AT) or all lower case (at).

Possible solution:
If you are using an external modem, the COM port may not be enabled.
Refer to your computer’s manual for information about enabling COM ports
(usually involves altering the BIOS settings, motherboard jumpers, and the
operating system).

Possible solution:
You may be using the wrong serial cable with your external faxmodem.
Make sure you are using an RS-232 modem cable. You will need to make
sure you are using a 25-pin male to 25-pin female if your COM port is a 25-
pin port or a 25-pin male to 9-pin female if your COM port is a 9-pin port.

Problem: The modem won’t go off hook to dial or doesn’t answer the phone.

Possible solution:
You may have plugged your modem’s phone cord into the wrong jack on the
modem. Make sure the phone cord is plugged into a jack labeled with the

word TELCO (marked with 

 on the underside of external modems).

Possible solution:
You might have a bad phone cord connection to your modem. The phone
cord should be plugged into the TELCO jack on the modem (marked with

 on externals) and the wall phone jack. The phone cord should be no

longer than 12 feet in length. Use the phone cord included in your modem’s
box if possible.

Possible solution:
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack. You may have a poor line connection. Place the
call again. Calls are routed differently each time. To verify a valid phone
connection, enter your communication software’s terminal mode and type
ATDT18472626000 and press ENTER. This dials the 3Com BBS.

If you must dial a number (such as “9”) to reach an outside line, type that
number right after 

ATDT.

It is important to remember that your line conditions may change, so
you may be able to make faster connections in the future. To make
sure that you can use V.90 or 3Com 56K technology, perform the
following tests:

1.

First, make sure your modem supports V.90. You can verify
that your modem supports V.90 by opening a terminal
application (RapidComm

TM

),  typing ati7,

ENTER. If the Options line has V.90 listed, then your modem
supports V.90 and 3Com 56K technology.

2.

Make sure that the number you’re dialing is an actual V.90 or
3Com 56K technology server. Some ISPs may have a
mixture of V.90 and non-V.90 servers. You can check this by
contacting your ISP and asking them about 56K technology
or V.90 availability.

3.

If it is a V.90 or 3Com 56K server, you may want to try calling
it a few more times. Remember, the phone company routes
each call differently. For testing purposes, you may want to
call into the 3Com BBS at 847 262 6000, which has V.90
servers attached to it.

4.

If you are able to connect at V.90 speeds on the 3Com BBS,
there may be something between you and your ISP that is
preventing a V.90 connection from being negotiated. Contact
your ISP and see if they have received similar reports from
other customers.

5.

If you do not make a V.90 connection to our BBS, your
phone line might not be capable of supporting V.90 or 3Com
56K technology speeds. If you are experiencing consistent
problems with V.90 connections (i.e., not making a high
speed connection, abrupt disconnections, etc.), you can call
3Com Technical Support for U.S. Robotics modems at 847
262 5151.

Problem: Your communications software fails to in

Possible solution:
Your software’s port settings may be incorrect. Make sure the
software’s port settings match those for your modem.

If you have an older version of RapidComm software 
you must uninstall it before installing the most recent version (con-
tained on the 
Connections CD-ROM that comes with your new mo-
dem). Otherwise, system conflicts may hamper the 
software’s ability to work properly.

Possible solution:
If you are using an external modem, make sure the modem is plugged
in and turned on. Use only the power adapter included with the modem.
The CS light on the front panel should be illuminated. (An internal
modem should turn on automatically when the computer is turned on.)

 


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It is important to remember that your line conditions may change, so
you may be able to make faster connections in the future. To make
sure that you can use V.90 or 3Com 56K technology, perform the

First, make sure your modem supports V.90. You can verify
that your modem supports V.90 by opening a terminal

),  typing ati7, and pressing

. If the Options line has V.90 listed, then your modem

supports V.90 and 3Com 56K technology.
Make sure that the number you’re dialing is an actual V.90 or
3Com 56K technology server. Some ISPs may have a
mixture of V.90 and non-V.90 servers. You can check this by
contacting your ISP and asking them about 56K technology

If it is a V.90 or 3Com 56K server, you may want to try calling
it a few more times. Remember, the phone company routes
each call differently. For testing purposes, you may want to
call into the 3Com BBS at 847 262 6000, which has V.90

If you are able to connect at V.90 speeds on the 3Com BBS,
there may be something between you and your ISP that is
preventing a V.90 connection from being negotiated. Contact
your ISP and see if they have received similar reports from

If you do not make a V.90 connection to our BBS, your
phone line might not be capable of supporting V.90 or 3Com
56K technology speeds. If you are experiencing consistent
problems with V.90 connections (i.e., not making a high
speed connection, abrupt disconnections, etc.), you can call
3Com Technical Support for U.S. Robotics modems at 847

e fails to initialize the modem.

Your software’s port settings may be incorrect. Make sure the
software’s port settings match those for your modem.

If you have an older version of RapidComm software on your system,

 before installing the most recent version (con-

 CD-ROM that comes with your new mo-

dem). Otherwise, system conflicts may hamper the RapidComm

If you are using an external modem, make sure the modem is plugged
in and turned on. Use only the power adapter included with the modem.
The CS light on the front panel should be illuminated. (An internal
modem should turn on automatically when the computer is turned on.)

Support Resources

If you have not fixed a problem after trying the suggestions in the
“Troubleshooting” section, you can receive additional help via one of
these convenient resources:

World Wide Web
Provides the same information as the Internet on Demand listing. Log
on to 

www.usr.com/home/online

Internet on Demand
Provides automatic technical support through a library containing
product information, quick reference cards, and installation help.

• To obtain an index of available documents, send a blank
e-mail to 

support@usr.com .

• To have a document e-mailed to you, send the
document’s number as the subject.

Internet FTP
Provides a free library containing the same files as the BBS site. FTP to
ftp.usr.com .

The 3Com BBS
Gives you access to customer and technical support documents and
hundreds of files and tips to help simplify using your modem.To connect
to the 3Com Bulletin Board System, follow these steps:

1. Start your fax/data communications software. The software

settings for the BBS are:

• ANSI terminal emulation
• Data Bits: 8
• Parity: None
• Stop Bits: 1

2. Put the software in terminal mode.
3. Type ATDT18472626000 and press ENTER. This dials

the 3Com BBS.

.
If you must dial a number (such as “9”) to reach an outside line, type
that number right after 

ATDT.

If this is your first time connecting to our BBS, you will be asked to
enter your name, create a password of your choice, and fill out a
questionnaire. 

When you are ready to leave the BBS, type G (for “good-bye”) from the
main menu.

CompuServe
Provides resources such as file libraries, message boards, online
customer support, and product announcements.

• Go to this address: GO THREECOM
• Address private messages to 76711,707

This equipment may not be used on coin se
telephone company. Connection to party li

An FCC compliant telephone cord and modu
equipment, which is designed to connect to
premises wiring using a Part 68 compliant c
tion instructions for details.

If you have an external modem:
UL Listing/CSA Certified
This information technology equipment is U
the uses described in the users guide.

If you have an internal modem:
UL Listing/CUL Listing
This information technology equipment is U
use with UL-Listed personal computers tha
detailing user installation of card accessori

Fax Branding
The Telephone Consumer Protection Act of
person to use a computer or other electron
machines, to send any message unless su
the margin at the top or bottom of each tran
page of the transmission, the date and time
the business or other entity, or other individ
and the telephone number of the sending m
other entity, or individual. (The telephone n
900 number or any other number for which
distance transmission charges.)

In order to program this information into yo
RapidComm manual on the CD-ROM that sh
you are using a different communication so
manual.

Radio and Television Interference
This equipment generates and uses radio f
installed and used properly, in strict accord
instructions, may cause interference to rad
The modem has been tested and found to c
Class B computing device in accordance wi
of FCC rules, which are designed to provide
against such interference in a residential ins
generates, uses and can radiate radio freq
installed and used in accordance with the in
interference to radio and television commu

 


background image

d on coin service provided by the

n to party lines is subject to state tariffs.

d and modular plug are provided with this

connect to the telephone network or

ompliant compatible jack. See installa-

ipment is UL-Listed and CSA Certified for

the uses described in the users guide.

ipment is UL-Listed and CUL-Listed for

puters that have installation instructions

 accessories.

tion Act of 1991 makes it unlawful for any

er electronic device, including fax

unless such message clearly contains in

of each transmitted page or on the first

te and time it is sent, an identification of

ther individual sending the message,

e sending machine or of such business,

elephone number provided may not be a

r for which charges exceed local or long-

ion into your modem, refer to the

OM that shipped with your modem. If

nication software program, refer to its

nce

ses radio frequency energy and if not

rict accordance with the manufacturer’s

ence to radio and television reception.

d found to comply with the limits for a

ordance with the specifications in Part 15

to provide reasonable protection

idential installation. This equipment

radio frequency energy and, if not

e with the instructions, may cause

on communications.

3Com

SRO# ______________

Attn. Dock 15 PCD

1800 W. Central Ave.

Mt. Prospect, IL 60056

3Com shall not be responsible for any software, firmware, information, or memory data of Customer contained in,
stored on, or integrated with any products returned to 3Com for repair, whether under warranty or not.

WARRANTIES EXCLUSIVE: IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
CUSTOMER’S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES,
TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-
INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. 3COM NEITHER ASSUMES NOR AUTHORIZES
ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.

3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE
ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER’S
OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED
ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE
INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.

LIMITATION OF LIAB ILITY. TO THE FULL EXTENT ALLOWED BY LAW, 3COM ALSO EXCLUDES FOR ITSELF AND
ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASE PRICE PAID, AT 3COM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES
WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

DISCLAIMER:  Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or
the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of
liability for personal injury, so the above limitations and exclusions may be limited in their application to you. When
the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the
applicable written warranty. This warranty gives you specific legal rights which may vary depending on local law.

GOVERNING LAW:  This Limited Warranty shall be governed by the laws of the State of California, U.S.A.
excluding its conflicts of laws principles and excluding the United Nations Convention on Contracts for the
International Sale of Goods.