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2Wire HomePortal Installation And Support Manual

Made by: 2Wire
Type: Installation And Support Guide
Category: Software
Pages: 14
Size: 0.5 MB

 

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Notice to Users 

©2003 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or 
reduced to any machine-readable form without prior written approval. 

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER 
INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED 
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD 
TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, 
INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED 
ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, 
THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.  

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at 
any time without notice. The software described herein is governed by the terms of a separate user license 
agreement.  

Updates and additions to software may require an additional charge. Subscriptions to online service providers 
may require a fee and credit card information. Financial services may require prior arrangements with 
participating financial institutions. 

2Wire,

 

the 2Wire logo, and HomePortal are registered trademarks and OfficePortal is a trademark of 2Wire, 

Inc. All other trademarks are trademarks of their respective owners.

 

 


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Congratulations on your HomePortal purchase. To install your HomePortal and 
configure your home network, follow these steps. 

1

  Insert the HomePortal Setup Wizard CD 

Insert the HomePortal Setup Wizard CD into the CD-ROM drive of your 
computer. 

DO NOT INSTALL ANY EQUIPMENT UNTIL INSTRUCTED 
BY THE CD DURING YOUR INSTALLATION. 

 

 

2

  Add Computers to Your Network 

Insert the HomePortal Setup Wizard CD into the CD-ROM drive of each 
computer that you wish to connect to your network and follow the onscreen 
instructions. 

 


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The HomePortal Home Page 

When your installation is complete, the HomePortal Home Page will display. Use this 
page to perform a variety of administrative functions for easy management of your 
home network. From this page you can: 

  Upgrade your HomePortal software 

  View your network settings 

  Change wireless network settings (wireless models only) 

  Modify the security settings for your broadband connection 

 

 

Accessing the HomePortal Home Page 

There are three ways in which to access the HomePortal Home Page: 

  Click on the  

  icon on your desktop or 

  Open a browser and type 

http://gateway.2Wire.net

 or 

  Click on the  

  icon in the task bar located on the lower right corner of your 

computer screen, then choose 

Go to HomePortal HOME Page…

from the 

HomePortal Monitor menu. 

View firewall 
settings 

View available 
upgrades and 
options 

Registration info 

Run System Setup 
Wizard 

Set system password    

Privacy policy 

Monitor your Internet 
connection 

Test maximum connection 
speed 

View summary 

View the home network 

 


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Connecting Your Computer Using USB 

Connecting your computer to the HomePortal using USB requires an available USB 
port. Only One Windows or Macintosh computer can be directly connected to the 
2Wire HomePortal using the USB connection

Installing the HomePortal and USB Driver on a Windows PC 

With your computer powered off and the HomePortal Setup Wizard CD still in the  
CD-ROM drive, connect the provided 

blue USB cable

 from the USB port on the  

2Wire Gateway to your computer’s USB port. A USB port is identified by the  
following icon:   

 

To complete your USB connection to the HomePortal, you must install the 2Wire 
gateway USB driver on your computer. 

1. Power on your computer. If the Add Hardware Wizard displays, follow the onscreen 

instructions selecting the recommended default settings. If prompted to identify 
where to search for drivers, 

uncheck Floppy Disk drive

 and check 

CD-ROM drive

2. After the driver installs click 

Finish

 to complete the driver installation. Your 

HomePortal Setup Wizard CD will now resume when your PC has rebooted. 

NOTE TO WINDOWS 98 USERS:

 Microsoft Windows 98 users may be prompted to 

insert the Windows 98 installation CD-ROM after installing the 2Wire gateway USB 
drivers. Once Windows 98 updates have been completed, remove the Windows 98 
CD and reinsert the HomePortal Setup Wizard CD into your CD-ROM prior to 
rebooting your PC. 

 


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Troubleshooting 

HomePortal Indicator and Status Lights 

The HomePortal has three indicator lights that can be used to diagnose installation 
and connection problems. The following tables describe how to interpret the POWER, 
BROADBAND LINK, and LOCAL NETWORK lights. 

 

 

 

 

 . 

 

 

Power light 

Operating state

 

OFF 

The HomePortal is not getting power. 

Blinking green 

The HomePortal is booting up. 

Solid green 

Power is on. 

 

Solid red 

System error. Contact Technical Support. 

 

Broadband Link light 

Operating state 

OFF 

No broadband signal is present. The HomePortal is not 
plugged into a power outlet, or the HomePortal is not 
physically connected to your broadband service. 

Blinking orange 

The HomePortal is attempting to establish a physical 
broadband connection. 

Solid red 

The HomePortal has not detected a broadband signal. 

Solid orange 

The HomePortal has established a physical broadband 
connection but was not able to successfully connect to your 
Internet Service Provider, or has not yet been configured. 

Blinking green 

The HomePortal is attempting to establish a connection to 
your broadband service(s). 

Solid green 

The HomePortal is fully connected to your broadband 
service(s). 

 

Local Network light 

Operating state 

OFF 

The HomePortal is not plugged into a power outlet, or the 
HomePortal is not connected to any computer or hub by way 
of HomePNA, USB, Ethernet, or Wireless. 

ON 

The HomePortal is connected to a computer or hub by way of 
HomePNA, USB, Ethernet, or Wireless. 

 


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Diagnosing Connection Problems 

This section describes some connection problems you may encounter with your 
HomePortal home network and provides suggestions for solving those problems. If 
the problem you are having is not covered here or in the 2Wire online Help system, or 
if the suggestions provided do not solve the problem, contact Technical Support. 

The 

POWER

 indicator light is not lit 

If the 

POWER

 indicator light is not lit, the HomePortal is not getting power: 

1. Check to see if the power cable is plugged into the power outlet or power strip. 

2. If the power cable is plugged into a power strip, make sure the power strip is turned 

on. 

3. Make sure the power cord is correctly and securely connected into the 

HomePortal. 

4. Verify that both ends of the power cord are firmly plugged into the brick. 

NOTE:

 If the 

POWER

 indicator light is red (signifying a system error), or does not light 

after performing the steps above, contact Technical Support. 

The 

BROADBAND LINK

 indicator light is red 

If the 

BROADBAND LINK

 indicator light is red, the HomePortal has not established a 

connection to your broadband service provider: 

1. Verify that your broadband modem is connected to the HomePortal 

BROADBAND 

MODEM

 port. 

2. Verify that you have configured the HomePortal with the correct settings (for 

example, username and password) provided by your service provider. 

3. Verify that your broadband service is activated by calling your broadband service 

provider. 

The 

LOCAL NETWORK

 indicator light is not lit 

If your networked computers are powered on and the 

LOCAL NETWORK

 indicator light 

is not lit, the HomePortal may not have been connected correctly. 

 


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Running Your HomePortal Setup Wizard Manually 

If after one minute the HomePortal Setup Wizard does not automatically run: 

Windows Users:

 Double-click 

the 

My Computer

 icon located on the desktop. 

Double-click the icon that corresponds to your CD-ROM drive. 
Double-click 

Setup.exe

 and follow the onscreen instructions. 

Mac Users:

 Double-click 

the 

2Wire

 icon. 

Double-click the 

2Wire Install

 icon and click Continue. 

Click 

Install

 to copy the HomePortal software to a folder. 

Click 

Install

 and follow the onscreen instructions. 

Troubleshooting Adapters 

This section details troubleshooting procedures to address adapter installation 
problems. 

Verify That Your Adapter Driver is Properly Installed 

There are two common errors that may occur during installation that will result in an 
error message: 

• 

The appropriate adapter driver software was not installed, 

• 

The adapter driver software was only partially installed or is incompatible with 
your operating system. 

Follow the procedure appropriate to your operating system to determine whether the 
driver was correctly installed. 

Windows XP:

 

1.  Click 

Start

 and double-click Control Panel 

2.  Select 

Performance and Maintenance

, then click the 

System

 icon. 

3.  Select the 

Hardware

 tab, then click 

Device Manager

Continue to Step 4 under Accessing Driver Status on page 7.

 

Windows 2000:

 

1.  Click 

Start >Settings

 and double-click 

Control Panel

2.  Double-click the 

System

 icon. 

3.  Select the 

Hardware

 tab and click 

Device Manager

Continue to Step 4 under Accessing Driver Status on page 7.

 

Windows 98 SE or Windows ME: 

1.  Click 

Start >Settings

 and double-click 

Control Panel

2.  Click the 

System

 icon. 

3.  Select the 

Device Manager

 tab. 

Continue to Step 4 under Accessing Driver Status on page 7.

 

 


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Accessing Driver Status

 

4.  Click the “+” sign next to the 

Other devices

 and/or 

Network adapters

 categories to 

expand them. This displays a list of all adapters and/or devices that you have 
installed. Check to see if your adapter is marked with a yellow question mark 
(driver not installed) or exclamation point (incomplete driver installation or driver 
not compatible with the operating system). 

IMPORTANT:

 If your adapter or device does not appear in the list, it may not be 

properly installed. Reinstall the adapter according to the appropriate 
documentation.
 

 

NOTE:

 If the USB driver for direct USB connection between the modem 

(HomePortal gateway) and your PC has not been installed, one of the following 
names will appear in the 

Other devices

 category (the name that displays is 

dependent on your operating system): 

• 

2Wire USB Remote NDIS Ethernet 

• 

2Wire Gateway USB 

5.  Double-click the adapter name highlighted with a 

yellow question mark or exclamation point. 

6.  Click the 

Reinstall Driver

 button to reinstall the 

driver for your adapter. 

7.  After you have reinstalled the driver, click the 

RETRY

 button on the HomePortal Setup Wizard 

adapter troubleshooting screen. 

In this example, the adapter is highlighted with 
an exclamation point, indicating that the driver is 
either partially installed or is incompatible with 
the operating system. 

In this example, the adapter is highlighted with a 
yellow question mark, indicating that the driver is 
not installed. 

 


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Non-2Wire Wireless Adapter Configuration 

If you use a 2Wire wireless adapter (PC card or USB adapter) for wireless 
networking, the HomePortal Setup Wizard software automatically configures it to 
communicate with the HomePortal during setup. 

If you are NOT using a 2Wire wireless adapter, you will need to manually configure 
your adapter of choice to communicate with the HomePortal. 

Locate the Serial Number and Wireless Encryption Key 

Your HomePortal is configured with unique security parameters that must be 
configured into your wireless adapter. 

On the bottom of your HomePortal you will find two important pieces of information 
required for configuring your adapter: the serial number and the wireless encryption 
key. 

 

After you have located the serial number and wireless encryption key, configure your 
wireless adapter according to the manufacturer’s instructions. The following pages 
provide configuration instructions for Apple AirPort, and guidelines for configuring 
other adapters. 

 


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Configuring Apple AirPort  

NOTE

Requires AirPort client software revision 2.0 or greater. 

1. From the Apple pull-down menu, select AirPort 

to open the AirPort dialog box. 

 

2. In the AirPort Network panel, click the Choose 

Network pull-down menu. 

 

3. Select your wireless network name. Your 

wireless network name is “2WIRE” followed by 
the last three digits of your HomePortal serial 
number, located on the bottom of your 
HomePortal. 

 

4. In the Password field, enter “$” followed by your 

ten-digit Wireless Encryption Key, located on the 
bottom of your HomePortal. 

 

5. Click 

OK

 

 

 


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10 

Configuring Other Wireless Ethernet Adapters 

The following steps are completed using the configuration program provided with your 
wireless adapter. If you have not already done so, install the wireless adapter 
configuration software before continuing. 

1. Set the network type to Infrastructure. Refer to your wireless adapter 

documentation for instructions on editing the adapter’s network profile. Your 
wireless adapter should be configured to operate with an access point or 
residential gateway. This mode of operation is typically enabled by setting network 
type to Infrastructure. 

2. Set the wireless network name. The wireless network name of your HomePortal is 

2WIRE in all capital letters, followed by the last three digit of the HomePortal serial 
number located on the bottom of your HomePortal. For example, if the last three 
digits of your HomePortal serial number are 102, your HomePortal network name 
would be 2WIRE102. 

The wireless network name is sometimes referred to as the Network Name, SSID, 
ESS ID, or Wireless LAN ID. 

3. Enable wireless security. Your HomePortal is pre-configured to take advantage of 

wireless security. Referring to the instructions provided with your wireless adapter, 
enable wireless security.  

Wireless security is sometimes referred to as WEP (wired equivalent privacy), 64-
bit encryption, or 40-bit encryption. 

4. Enter the encryption key. Once you have enabled security on your wireless 

adapter, you need to enter the unique security key for your HomePortal. To do this, 
set the network encryption type to hexadecimal, and enter your 10-digit wireless 
encryption key found on the bottom of your HomePortal. 

5. In general, accept your adapter’s defaults. The default value for the remainder of 

configurable settings for your network adapter should allow your wireless adapter 
to communicate with the HomePortal. Although the HomePortal is set by default to 
communicate using channel 6, it is not required to change your adapter to this 
setting as most adapters will automatically detect the appropriate channel. 

 


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11 

HomePortal Technical Specifications 

Home Network Interfaces 

• Ethernet, HomePNA, USB, Wireless 802.11b+ 

Standards Compatibility 

• ADSL G.dmt (ITU G.992.1) (inner or outer pair) 
• ANSI TI.413 (inner or outer pair) 
• HomePNA 2.0 (10 Mbps) and 1.0 (1 Mbps) 
• USB 1.1 and 1.0 
• TCP/IP, DHCP, and DNS (client/server for DHCP and DNS) 
• VPN pass-through with PPTP, L2TP, and IPSec 
• PPPoE and PPPoA, RFC 2364 
• Ethernet 802.3 
• WiFi 802.11b wireless 

Requirements 

• All devices to be connected to the HomePortal must have a network interface 

compatible with the model of HomePortal used.  

• A direct USB connection is supported on the following operating systems: 

−  Windows 98, 2000, ME, XP. 
−  Mac OS 8.6 - 9.x or Mac 10.2 or higher 

• Setup CD supports the following operating systems: 

−  Windows 98, 98 Second Edition, 2000, ME, XP 
−  Mac 8.6 or higher, including Mac OSX 

• At least one computer must have a CD-ROM drive. 
• Web Browser: Netscape 4.7x, Microsoft Internet Explorer 5.0 or higher. 

Physical Specifications 

• Dimensions: 10" x 8" x 2" 
• Weight: 2 lbs. (approx.) 

 


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12 

Regulatory Information 

Declaration of Conformity 
Trade Name:
  

2Wire 

Responsible Party: 2Wire, 

Inc. 

Address: 

 

1704 Automation Parkway 

   San 

Jose, 

CA 

This device complies with Part 15 of the FCC rules. Operation is subject to the following two

 

conditions: (1) 

This device may not cause harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation. 
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 
Part 15 of the Rules. These limits are designed to provide reasonable protection against harmful interference 
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if 
not installed and used in accordance with the instructions, may cause harmful interference to radio 
communications. However, there is no guarantee that interference will not occur in a particular installation. If 
this equipment does cause harmful interference to radio or television reception, which can be determined by 
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of 
the following measures: 

Reorient or relocate the receiving antenna. 
Increase the separation between the equipment and the receiver. 
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
Consult the dealer or an experienced radio/TV technician for help. 

You are cautioned that any changes or modifications not expressly approved in this manual could void your 
authority to operate this equipment. 
Only peripherals (computer input/output devices, terminals, printers, and so forth) that comply with FCC Class 
B limits may be attached to this computer product.  
Operation with noncompliant peripherals is likely to result in interference to radio and television reception. 
All cables used to connect peripherals must be shielded and grounded. Operation with cables, connected to 
peripherals, that are not shielded and grounded may result in interference to radio and television reception. 

WARNING:

 While this device is in operation, a separation distance of at least 20 cm (8 inches) must be 

maintained between the radiating antenna inside the ERU and the bodies of all persons exposed to the 
transmitter in order to meet the FCC RF exposure guidelines. Making changes to the antenna or the device is 
not permitted. Doing so may result in the installed system exceeding RF exposure requirements. This device 
must not be co-located or operated in conjunction with any other antenna or radio transmitter. Installers and 
end users must follow the installation instructions provided in this guide. 

FCC Part 68 
This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that 
contains, among other information, the FCC equivalence number (REN) for this equipment. If requested, this 
information must be provided to the telephone company. 
The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive 
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but 
not all areas, the sum of the RENs should not exceed five. To be certain of the number of devices that may be 
connected to the line, as determined by the total RENs, contact the telephone company to determine the 
maximum REN for the calling area.  
If the terminal equipment causes harm to the telephone network, the telephone company will notify you in 
advance that temporary discontinuance of service may be required. But if advance notice is not practical, the 
telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a 
complaint with the FCC if you believe it is necessary. 
The telephone company may make changes in its facilities, equipment, operations or procedures that could 
affect the operations of the equipment. If this happens, the telephone company will provide advance notice in 
order for you to make the necessary modifications in order to maintain uninterrupted service. 
If trouble is experienced with this equipment, please contact the store, reseller, or agent from whom the 
product was purchased. 
Repair of this equipment should be made only by the 2Wire Service Center or a 2Wire authorized agent.