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24PetWatch Microchip Reader User Manual

Made by: 24PetWatch
Type: User Manual
Category: Card Reader
Pages: 13
Size: 0.47 MB

 

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User Manual

 


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1

The 24 PetWatch Microchip Reader has a lightweight, ergonomic and 

compact design, which makes scanning and identifying animals via their 

microchip that much easier. 

The microchip reader is compatible with common microchip types including 

temperature-sensing microchips. This means, as well as showing an animal’s 

unique microchip number, the reader will also display its internal Microchip 

Temperature if a temperature sensing-microchip is present.

Introducing your new 24PetWatch Reader

Product overview

What’s in the box?

The 24PetWatch Microchip Reader

 

The reader requires 2 x AA alkaline batteries which are not included

USB cable

LCD Screen

 

Button

 

Battery 

compartment 

(on rear side)

USB port 

For software updates only. 

Not for charging.

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2

!

 


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Contents

Important information

Technical specifications

Compatible microchips

Batteries and power

How to scan an animal's microchip

Changing the temperature 

unit between˚C & ˚F 

LCD display

Software updates

Troubleshooting

Warranty & disclaimer

Regulatory information

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3

4

4

5

5

6

6

7

8

9

 


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Important information

• 

You can find the

 serial number in the battery compartment. 

• 

Please make sure you have all the components listed on 

page 1.

• 

Only use the USB cable provided for software updates. 

Do not attempt to use it 

to power or charge the reader. 

•   

Do not insert any foreign objects into the product. 

• 

This product is

 not waterproof.

• 

The reader 

requires 2 x alkaline AA batteries, which should be inserted 

and replaced with caution. 

Do not mix different types of batteries or new  

and used batteries. If the unit is going to be unused for a long period,  

please remove the batteries.

Safety warnings 

• 

This product uses RFID and therefore may cause problems with sensitive 

electronic medical devices such as pacemakers and monitors within a       

3 foot (1 meter) radius.

• 

Do not use this product if parts are missing, damaged or worn.

• 

Keep small parts out of reach of children and animals. 

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY AND RETAIN 

THIS MANUAL FOR FUTURE REFERENCE.

Technical specifications 

Size:

5 ³⁄⁸'' (L) x 2 ⁷⁄¹⁶'' (W) x 1¹⁄⁸'' (H)  

(136mm x 61mm x 31mm)

Battery life:

6 months + 

(with good quality alkaline batteries)

Readable temperature range:

+91.4

o

F to +109

o

F   (+33

o

C to +43

o

C)

If the Microchip Temperature doesn't fall 

within this range an out of range symbol 

will be displayed,

 see page 6.

Reading distance: 

Up to 3 ¾'' (95mm) away from the 

microchip, depending on microchip 

type and orientation.

Storage temperature:

+14

o

F to +158

o

F   (-10

o

C to +70

o

C)

Operating temperature: 

+23

o

F to +131

o

F   (-5

o

C to +55

o

C)

Operating frequency: 

125 kHz & 134 kHz (RFID) 

 


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4

Compatible microchips

Insert the batteries. Make sure the + and - 

symbols are the correct way round. 

Remove the battery cover by pressing the 

arrow and sliding it away from the center.

When the batteries begin to run low, this icon will appear on the LCD display. 

Please change the batteries with 

2 x high quality alkaline batteries

Batteries and power

To turn the reader on, simply press the button once. If the button is 

pressed again it will activate a microchip scan. The reader will turn 

itself off automatically after you’ve finished using it.

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2

This is a universal microchip reader which can read all of the following microchip types:

•  FDX-A (FECAVA) microchips

•  FDX-B ISO microchips

•  Trovan microchips

•  Avid Encrypted microchips

•  Temperature-sensing microchips 

from Allflex® or Destron Fearing™

What are temperature sensing microchips?

Temperature-sensing microchips are primarily identification microchips, compatible with 

ISO 11784/11785 and universal readers. However, they also incorporate a temperature 

biosensor, capable of measuring an animal’s temperature at the implant site. 

Temperature-sensing microchips are a non-invasive way of frequently measuring a pet’s 

temperature, without causing stress. Multiple measurements taken consecutively can 

establish a trend of individual animal profile or average temperature and variability. 

Atypical variations from this trend can be indicative of changes in an animal’s well-being. 

Microchip Temperature is not a replacement for rectal temperature, and should 

not be interpreted as such. Microchip Temperature and rectal temperature, although 

correlated, are not equivalent and should not be expected to show identical readings. 

If an animal with a temperature-sensing microchip is 

scanned with the 24PetWatch reader, their internal 

Microchip Temperature will be visible on the LCD 

screen alongside their microchip number. 

See page 6.

&

 


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5

Changing the temperature unit 

between˚C &

 

˚F

How to scan an animal's microchip

Insert the batteries as instructed on page 4. Then press the 

button on the reader (as indicated) to turn it on. The reader will 

automatically turn off when not in use.

1

When the reader detects a microchip, the number will appear on 

the LCD screen. (It will also display the Microchip Temperature if 

the animal has a temperature-sensing microchip). 

3

To change the temperature unit displayed on the reader, 

first remove the batteries. Next, press and hold the 

reader’s button while re-inserting the batteries. The 

temperature will now be displayed in Celsius. To revert 

to Fahrenheit, please repeat the process.

Scanning Pattern 2

Up and down the body

Scanning Pattern 1

Side to side across the 

body

Microchips are normally located between the animal’s shoulder blades. 

Press the button again and position the reader between the 

animal’s shoulder blades, maintaining light contact with the fur. 

Move the reader, following the recommended scanning patterns 

shown below.

2

 


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6

LCD display

The animal's microchip number

Microchip Temperature

(Only for temperature-sensing microchips)

The standard display for the 24PetWatch reader is:

Below 91.4˚F  

(33˚C)

One of the icons below will replace the 

temperature reading if it is 

out of range:

Battery level indicator 

Above 109˚F 

(43˚C)  

This image will appear when the reader is searching for a 

microchip. The scan will time-out automatically if no chip 

is found and the chip number will display as a series of 

X's. Pushing the button again will activate another scan.

If the batteries in the reader run completely flat, this 

image will display on the screen. New batteries will need 

to be inserted. 

See page 4.

Occasionally your reader may need to undergo an update to make sure it's running the 

most recent software possible. 

The USB cable provided is for software updates only and cannot be used for 

charging and powering. All software updates will be listed on the 24PetWatch website 

as soon as they become available

surepetcare.com/24petwatch/support

Software updates

 


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Troubleshooting

The reader won’t turn on.

•  Make sure the batteries are inserted correctly with the + and - at the correct 

orientation. 

See page 4.

•  If this doesn’t solve the problem, try changing the batteries, remembering to 

use new, high quality 

alkaline batteries as replacements.

The reader doesn’t detect the animal’s microchip.

This could be as a result of any of the following: 

•  The animal’s microchip was out of range while scanning. In order to improve 

your chances of successfully locating the animal’s microchip, try using either of 

the scanning patterns detailed on 

page 5.

•  If the batteries are running low the reader may not have enough power to 

complete a successful scan. Try replacing the batteries, remembering to use 

new, high quality 

alkaline batteries as replacements. See page 4.

•  Some animals may have more than one microchip implanted. Microchips 

implanted close to one other could affect the reader's performance. To improve 

the chances of reading one of the microchips successfully, try keeping the 

scanner close to the pet's body. Be sure to follow the instructions and scanning 

patterns detailed on 

page 5.

• 

Metal objects and computer equipment may interfere with the reader, try 

scanning the animal away from large objects of this type, such as a metal table. 

The reader doesn’t detect the animal’s temperature.

If after scanning multiple times, the reader only displays the microchip number, 

this may indicate that the animal does not have a temperature-sensing chip. 

?

 


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8

Warranty: 

The 24PetWatch reader carries a 1-year warranty from the date of purchase, 

subject to proof of purchase date. The warranty is restricted to any fault caused by 

defective materials, components or manufacture. This warranty does not apply to 

products whose defect has been caused by normal wear and tear, misuse, neglect or 

intentional damage. 

In the event of a part failure due to faulty parts or workmanship, the part will be 

replaced free of charge during the warranty period only. At the manufacturer’s 

discretion a replacement product may be provided free of charge in the case of a 

more serious malfunction. Your statutory rights are not affected. 

Disclaimer: 

Disclaimer: The 24PetWatch reader, including its use to measure Microchip 

Temperature is not intended to replace traditional veterinary advice. Body 

temperature is not enough to determine disease alone.

Microchip Temperature is a convenient way to take multiple measurements of 

temperature at the microchip location, and to establish a trend and atypical 

variations from this trend. Microchip Temperature is not a replacement for a rectal 

temperature measurement by a veterinarian, who is the only person qualified to 

determine a pet’s health condition. Microchip Temperature and rectal temperature, 

while correlated, are not equivalent and should not be expected to show identical 

readings.

We expressly disclaim any liability for any loss, damage or costs that may be 

incurred as a result of using the product as a substitute for veterinary practice. 

Furthermore, we do not accept any liability for any fees that may be incurred as a 

result of use of the product.

Warranty & disclaimer

 


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9

Disposal of Products and used Batteries:

 

This icon will indicate products that will be subject to the following legislation:

The Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE 

Directive) & The Battery Directive 2006/66/EC and Amendment 2013/56/EU places 

an obligation on households to dispose of the waste batteries and products that 

have reached the end of their life, in an environmentally responsible manner as 

this will reduce the impact the waste will have on the environment, therefore these 

cannot be placed in household waste bins and should be recycled at an appropriate 

recycling facility.  

FCC compliance: 

FCC ID: XO9-HRUNI
This device complies with Part 15 of the FCC Rules. Operation is subject to the 

following two conditions:

(1) this device may not cause harmful interference, and 

(2) this device must accept any interference received, including interference that 

may cause undesired operation. 

Changes or modifications not expressly approved by the party responsible for 

compliance could void the user’s authority to operate the equipment. 

This device has been designed and complies with the safety requirements for 

portable (<20cm or <7⁷⁄⁸") RF exposure in accordance with FCC rule part §2.1093 and 

KDB 447498 D01.
The FCC ID can be seen on the LCD screen during start up.

IC compliance: 

IC: 8906A-HRUNI
This device complies with Industry Canada license-exempt RSS standards. Operation 

is subject to the following two conditions: 

(1) This device may not cause interference, and 

(2) This device must accept any interference received, including interference that 

may cause undesired operation of the device.

This device complies with the safety requirements for RF exposure in accordance 

with RSS-102 Issue 5 for portable use conditions.

Regulatory information

 


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Notes

 


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For customer service, please contact:

Jordana Matsos

1-866-597-2424

Jordana.matsos@pethealthinc.com

Mon - Fri (9am - 5pm EST)

This phone number will direct you to the 24PetWatch Customer  

Service team, who will be more than happy to help.

24PetWatch® is a registered trademark of PetHealth 

Services (USA) Inc. and PTZ Insurance Agency Ltd. 
Copyright © 2017 all rights reserved.

HRPE1N     JULY 2017    01099-EU_02